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CloudTalk Scorecard Summary
Feature Scorecard Summary
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Screenshots
CloudTalk Video
In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.
CloudTalk Integrations
Freshdesk, Intercom, Pipedrive, Zoho CRM, Shopify, Salesforce Service Cloud, BigCommerce, Magento Open Source, LiveAgent, Zendesk Support Suite, Help Scout, Groove, LiveChat, RAYNET Cloud CRM, Zapier, Front, HubSpot Marketing Hub, Slack, noCRM.io, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Zendesk Sell (formerly Base CRM), Kustomer, from Facebook, Magento Commerce Cloud (formerly Magento)
CloudTalk Competitors
Talkdesk, Five9, RingCentral, 8x8 Contact Center, NICE inContact CXone, Genesys PureConnect, Freshcaller, JustCall, CrazyCall, Aircall, Genesys Cloud (formerly PureCloud), 8x8 X Series (Formerly Virtual Office), MiCloud Connect (formerly ShoreTel), Cisco Unified Communications Manager (Call Manager)
CloudTalk Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
Edition | Pricing Details | Terms |
---|---|---|
CloudTalk Essential | $25.00 | per user/month (invoiced annually) |
CloudTalk Custom | - | per user or company/month (invoiced annually) |
CloudTalk Expert | $40.00 | per user/month (invoiced annually) |
CloudTalk Starter | $20.00 | per user/month (invoiced annually) |
CloudTalk Support Options
Free Version | Paid Version | |
---|---|---|
Phone | ||
Live Chat | ||
Forum/Community | ||
FAQ/Knowledgebase | ||
Social Media | ||
Video Tutorials / Webinar |
CloudTalk Technical Details
Deployment Types: | SaaS |
---|---|
Operating Systems: | Unspecified |
Mobile Application: | Apple iOS, Android |
Supported Languages: | English |