CloudTalk

CloudTalk

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
CloudTalk

Overview

Recent Reviews

Great value for money!

9 out of 10
June 23, 2022
Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully …
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Glad we made the switch

7 out of 10
June 07, 2022
We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any …
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Easy communication

9 out of 10
April 29, 2022
Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about …
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Good product for good price

8 out of 10
March 24, 2022
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute …
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Review of Cloudtalk

7 out of 10
June 30, 2021
Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features

Call forwarding (33)

8.8
88%

Agent dashboard (37)

8.5
85%

Call analytics (33)

8.2
82%

Outbound response (34)

8.2
82%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Contact Center Software

7.9
79%

Workforce Optimization (WFO)

7.6
76%

Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether you work in Freshdesk or CloudTalk, you will always find comprehensive customer data that will allow you to provide first-class customer support.CloudTalk for Intercom - By integrating Intercom with CloudTalk, you will see all essential customer contact details, as well as history of calls and conversations, in a single system. No matter whether you are working in Intercom or CloudTalk, you will always find comprehensive customer data in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.CloudTalk apps allows agents to make and receive phone calls from anywhere.CloudTalk for Help ScoutCloudTalk Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call in line.Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.CloudTalk Wallboard & Real-Time Reporting - Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.CloudTalk Call History & Historical Reporting - View your team's call performance and all your historical call's data, and export reports for further analysis.

CloudTalk Video

In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is CloudTalk's best feature?

Reviewers rate Call forwarding and Click-to-call (CTC) highest, with a score of 8.8.

Who uses CloudTalk?

The most common users of CloudTalk are from Small Businesses (1-50 employees) and the Financial Services industry.

Reviews and Ratings

 (47)

Ratings

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