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CloudTalk Reviews

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23 Ratings
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Score 7.4 out of 100

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CloudTalk Scorecard Summary

Likelihood to Recommend (23)
7.4
Usability (4)
9.1
Support Rating (16)
7.4

Feature Scorecard Summary

Contact Center Software
7.8
Agent dashboard (21)
7.4
Validate callers (20)
7.6
Outbound response (20)
7.2
Call forwarding (19)
8.0
Click-to-call (CTC) (18)
8.0
Warm transfer (16)
8.1
Predictive dialing (12)
7.6
Interactive voice response (15)
8.3
REST APIs (17)
7.6
Call scripts (13)
8.1
Call tracking (17)
7.8
Multichannel integration (15)
7.8
CRM software integration (19)
8.2
Workforce Optimization (WFO)
7.7
Inbound call routing (17)
7.9
Omnichannel inbound routing (15)
7.5
Recording (19)
7.8
Quality management (17)
7.9
Call analytics (20)
7.2
Historical reporting (18)
7.7
Live reporting (17)
7.9
Customer surveys (13)
7.5
Customer interaction analytics (14)
7.9

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others
Categories:  Sales Dialer,  VoIP,  Contact Center

CloudTalk Features

Contact Center Software Features

Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR

Workforce Optimization (WFO) Features

Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics

Omnichannel support Features

Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureMobile applications

Predictive Analytics Features

Has featureIntelligent call routing

CloudTalk Screenshots

CloudTalk Video

In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
CloudTalk Essential$25.00per user/month (invoiced annually)
CloudTalk Custom-per user or company/month (invoiced annually)
CloudTalk Expert$40.00per user/month (invoiced annually)
CloudTalk Starter$20.00per user/month (invoiced annually)

CloudTalk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

CloudTalk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English