Overview
Recent Reviews
Awards
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Popular Features
View all 22 featuresCall forwarding (33)
Agent dashboard (37)
Call analytics (33)
Outbound response (34)
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Pricing
View all pricingCloudTalk Starter
$20.00
CloudTalk Essential
$25.00
CloudTalk Expert
$40.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Contact Center Software
Workforce Optimization (WFO)
Product Details
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
CloudTalk Screenshots
CloudTalk Video
CloudTalk Integrations
- Freshdesk
- Intercom
- Pipedrive
- Zoho CRM
- Shopify
- Salesforce Service Cloud
- BigCommerce
- Magento Open Source
- LiveAgent
- Zendesk Support Suite
- Help Scout
- Groove
- LiveChat
- RAYNET Cloud CRM
- Zapier
- Front
- HubSpot Marketing Hub
- Slack
- noCRM.io
- Microsoft Dynamics 365
- Zendesk Sell
- Kustomer
- from Facebook
- Magento Commerce Cloud (formerly Magento)
CloudTalk Competitors
CloudTalk Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English |
Comparisons
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Frequently Asked Questions
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Reviews and Ratings
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