CloudTalk Reviews & Ratings 2022

Name: Getting Started with CloudTalk - Phone System Overview
Uploaded: 2019-11-18T11:54:05.000Z
Duration: 3 min 56 s
Description: In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

Overview

Recent Reviews

Great value for money!

9 out of 10

June 23, 2022

Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully …

Call tools for sales team!

10 out of 10

June 23, 2022

We use CloudTalk as our key sales call tool for tracking calls, making outbound calls, and managing inbound as well. For us, this is a key …

Excellent tracking tool for us!

8 out of 10

June 22, 2022

We're using CloudTalk to monitor the source of our calls and to operate the right dispatches to the right salespeople. This enabled us to …

Glad we made the switch

7 out of 10

June 07, 2022

We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any …

Easy communication

9 out of 10

April 29, 2022

Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about …

Great solution and quality/cost balance

10 out of 10

March 29, 2022

CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that …

Good product for good price

8 out of 10

March 24, 2022

We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute …

CloudTalk - Made business abroad easy

10 out of 10

March 24, 2022

We use CloudTalk for important business calls with clients in other continents within the company. Previously we struggled with increased …

Good product and good value for money

1 out of 10

September 02, 2021

It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to …

CloudTalk has given me confidence in reports/analytics again!

10 out of 10

August 17, 2021

CloudTalk is being utilized by myself and a team of appointment setters for our organization. The entire evaluation of the product and …

Review of Cloudtalk

7 out of 10

June 30, 2021

Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. …

CloudTalk: Easy to set up and use.

9 out of 10

June 25, 2021

CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to …

Ok job but could do a lot better

7 out of 10

June 16, 2021

Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated …

CloudTalk voice calls all over the world are great and with good quality!

9 out of 10

April 21, 2021

We use CloudTalk across the whole business. CloudTalk is our chosen platform to contact and be contacted by all our customers. Since I'm …

Cool cold call with CloudTalk

9 out of 10

April 20, 2021

CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only …

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

Popular Features

View all 22 features

Call forwarding (33)

8.8

88%

Agent dashboard (37)

8.5

85%

Call analytics (33)

8.2

82%

Outbound response (34)

8.2

82%

Reviewer Pros & Cons

View all pros & cons

user and operator management.
administrative access besides normal users and operators.

Verified User

Administrator in Corporate

Medical Practice Company, 1-10 employees

Call logging, tracking
Requesting phone numbers

JS

Jordan Snider

CTO (Chief Technical Officer)

Token Creative Services (Marketing & Advertising, 11-50 employees)

Video Reviews

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Pricing

View all pricing

CloudTalk Starter

$20.00

Cloud

per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud

per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud

per user/month (invoiced annually)

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Features Scorecard

Contact Center Software

7.9

79%

Workforce Optimization (WFO)

7.6

76%

Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

Support teams
Sales teams
E-commerce
and others

CloudTalk Features

Show Unsupported Features

Contact Center Software Features

Supported: Agent dashboard
Supported: Validate callers
Supported: Outbound response
Supported: Call forwarding
Supported: Click-to-call (CTC)
Supported: Warm transfer
Supported: Predictive dialing
Supported: Interactive voice response
Supported: REST APIs
Supported: Call scripts
Supported: Call tracking
Supported: Multichannel integration
Supported: CRM software integration
Supported: Automatic speech recognition (ASR)
Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

Supported: Inbound call routing
Supported: Omnichannel inbound routing
Supported: Recording
Supported: Quality management
Supported: Call analytics
Supported: Historical reporting
Supported: Live reporting
Supported: Customer surveys
Supported: Customer interaction analytics

Omnichannel support Features

Supported: Voice (phone)
Supported: VoIP
Supported: SMS/Text
Supported: Mobile applications

Predictive Analytics Features

Supported: Intelligent call routing

CloudTalk Screenshots

CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether you work in Freshdesk or CloudTalk, you will always find comprehensive customer data that will allow you to provide first-class customer support.

CloudTalk for Intercom - By integrating Intercom with CloudTalk, you will see all essential customer contact details, as well as history of calls and conversations, in a single system. No matter whether you are working in Intercom or CloudTalk, you will always find comprehensive customer data in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.

Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.

CloudTalk apps allows agents to make and receive phone calls from anywhere.

CloudTalk Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call in line.

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

CloudTalk Wallboard & Real-Time Reporting - Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.

CloudTalk Call History & Historical Reporting - View your team's call performance and all your historical call's data, and export reports for further analysis.

CloudTalk Video

In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.