CloudTalk Reviews

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Score 7.4 out of 100

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Reviews (1-21 of 21)

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March 02, 2021
Pablo Ritchie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read Pablo Ritchie's full review
February 07, 2021
Alex Peralta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • It has provided a solid option for calling our customers on time.
  • The ability to return a call if missed is huge and definitely helps if someone needs to reach our team.
  • Solid use of text messaging.
Read Alex Peralta's full review
December 18, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Agents spend less time on each call due to automatic ticket creation.
  • We can use Chinese virtual number when calling Chinese customers.
  • Better customer experience overall due to smooth calling.
Read this authenticated review
March 04, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Return on Investment

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
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Feature Scorecard Summary

Agent dashboard (21)
7.4
Validate callers (20)
7.6
Outbound response (20)
7.2
Call forwarding (19)
8.0
Click-to-call (CTC) (18)
8.0
Warm transfer (16)
8.1
Predictive dialing (12)
7.6
Interactive voice response (15)
8.3
REST APIs (17)
7.6
Call scripts (13)
8.1
Call tracking (17)
7.8
Multichannel integration (15)
7.8
CRM software integration (19)
8.2
Inbound call routing (17)
7.9
Omnichannel inbound routing (15)
7.5
Recording (19)
7.8
Quality management (17)
7.9
Call analytics (20)
7.2
Historical reporting (18)
7.7
Live reporting (17)
7.9
Customer surveys (13)
7.5
Customer interaction analytics (14)
7.9

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others
Categories:  Sales Dialer,  VoIP,  Contact Center

CloudTalk Features

Contact Center Software Features

Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR

Workforce Optimization (WFO) Features

Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics

Omnichannel support Features

Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureMobile applications

Predictive Analytics Features

Has featureIntelligent call routing

CloudTalk Screenshots

CloudTalk Video

In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
CloudTalk Essential$25.00per user/month (invoiced annually)
CloudTalk Custom-per user or company/month (invoiced annually)
CloudTalk Expert$40.00per user/month (invoiced annually)
CloudTalk Starter$20.00per user/month (invoiced annually)

CloudTalk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

CloudTalk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English