TrustRadius Insights
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk …
Starting at $20 per user/month (invoiced annually)
View PricingOverview
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…
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Popular Features
- Agent dashboard (45)9.999%
- Outbound response (41)9.999%
- Call forwarding (40)9.999%
- Validate callers (40)9.797%
Pricing
CloudTalk Starter
$20.00
Cloud
per user/month (invoiced annually)
CloudTalk Essential
$25.00
Cloud
per user/month (invoiced annually)
CloudTalk Expert
$40.00
Cloud
per user/month (invoiced annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
CloudTalk Screenshots
CloudTalk Video
This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.
CloudTalk Integrations
CloudTalk Competitors
CloudTalk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
Comparisons
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Reviews and Ratings
(64)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.
Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.
Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.
Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.
Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.
Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.
Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.
Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.
In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.
Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.
Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 02, 2021
Good product and good value for money
It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to standard answers, did not understand case and super bad policies.
- Ease of use.
- Ease of setup.
- Usability.
- Customer experience
- Support
- Overall design.
10%
1.0
10%
1.0
N/A
N/A
N/A
N/A
- Lower cost.
- Less overhead.
- Happier sales people.
- Aircall and Freshcaller
Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
It was bad and standard responses
No
June 25, 2021
CloudTalk: Easy to set up and use.
CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.
- The setup is particularly straightforward.
- The introduction set up call is also very thorough if required.
- The ability to setup local contact numbers good.
- The integration with HubSpot is okay, but did not seem easy.
30.76923076923077%
3.1
48.88888888888889%
4.9
N/A
N/A
N/A
N/A
- Very useful and easy to set up, ideal for inbound.
CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple levels of functionality.
3
Sales and Marketing
1
Minimal requirement
- Useful for inbound calls
- You get a main number to be able to publish
- Useful for call other countries
No
- Price
- Product Features
- Product Usability
We are a Startup and therefore we need to watch the expenditure, so price is imperative.
- Implemented in-house
No
Change management was minimal
Minimal required, it was for 3 users
- Hubspot integration was clunky, but manageable.
No, and I did not think we needed it as the solution is straightforward for what we need.
No
No
- Click to call is great
- Integration with Hubspot
- Call recording
Yes, but I don't use it
November 16, 2020
CloudTalk is a great help in everyday work
Score 10 out of 10
Vetted Review
Verified User
The customer service department is using CloudTalk and the customer satisfaction department. We use the call function, callback and sms function. It helps us to keep in touch with the client and therefore enables to do our jobs with a ease. The quality is also great, therefore we can count that we will be able to deliver a great service with it.
- Call quality.
- Super easy to use.
- Has SMS function that helps a lot.
- It takes sometimes a longer time for the call ID to load.
95.55555555555556%
9.6
95.71428571428571%
9.6
N/A
N/A
N/A
N/A
- It has been positive as the cost is low but the quality of CloudTalk is high.
CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
November 16, 2020
Easy to use
Score 10 out of 10
Vetted Review
Verified User
CloudTalk is used by our department - Customer Service where we have 28 agents.
- Quality of calls.
- Nice tools to leave notes and review.
- A lot of tagging options.
- Could show detailed statistics on app.
- To give a one touch call ID number.
100%
10.0
98.88888888888889%
9.9
N/A
N/A
N/A
N/A
- We have better call ratings.
- We don't have any issue of calling different countries.
They are always ready to help and take care of our reports.
August 20, 2019
Easy to use call center service
Score 10 out of 10
Vetted Review
Verified User
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
- Extremely helpful support team.
- Easy to use interface.
- Detailed reports.
- Smooth integration.
- I would appreciate deeper integration with LiveAgent.
100%
10.0
100%
10.0
N/A
N/A
N/A
N/A
- So far so good!
CloudTalk offers a more attractive design and different features and functions which are easy to use.