CloudTalk has established an elaborated networking channel between my colleagues. It's a practical workaround to micro-managing. It shattered the opaque barriers that plagued my work-force with conversational gaps. It's a perfect balance between transparency and privacy. It's almost a rudimentary asset to our establishment at this point. As the HOS, I strictly represent the sales department here but I can assure you, the transition to CloudTalk was utterly without hassle among my team, developed immediate initial chemistry.
Right now [CloudTalk] is used only by the advisory team, but other teams/areas are on the process to adopt it too.
This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.
I work in a company dedicated to financial services. Cloudtalk has helped us to work remotely and in the office. Achieving separate areas of the company, such as sales, collections, etc. to be able to have freedom in the use and administration of telephony. We used to use cell phones to meet this need. The product is good and very intuitive. The downside is that to have excellent results it must be connected to a network cable, which is not possible especially in an office that does not have the infrastructure for this or at home since employees have Wi-Fi.
CloudTalk has been a major improvement in my organization, and it is really useful. Before getting CloudTalk, we used regular phones, it was expensive, and we could not record the calls. Now we are able to have and review the entire calling history, and the part I like the most is that I can download all the data to improve my professional performance.
All the people on the client service part of the organization use CloudTalk in order to communicate with our old and new clients in order to give them the best possible service and solutions to all the problems and questions they may have. It's a really good and safe service.
The Ministry of Tourism for the Government of Grenada is using CloudTalk to field calls from travelers concerning travel regulations during the Covid pandemic. The service allows us to provide callers with a professional call system that provides both information and quick human assistance for all travel-related issues.
We currently use CloudTalk for our Sales department. We were using another software before to make outbound calls before but it just wasn't doing it for us so there was an internal change and we eventually migrated over to CloudTalk. It definitely helps with making our outbound calls easier and takes inbound as well. Quite honestly it has definitely been something that I've enjoyed and even though I had problems with it at first, it turns out it was actually because I wasn't hooked up to the Ethernet cable. Once that was sorted, everything went great.
The customer service department is using CloudTalk and the customer satisfaction department. We use the call function, callback and sms function. It helps us to keep in touch with the client and therefore enables to do our jobs with a ease. The quality is also great, therefore we can count that we will be able to deliver a great service with it.
We needed software for our sales support as well as customer service. CloudTalk has easily managed to cover this topic while being cost efficient. CloudTalk is integrated with our internal Salesforce database and helps to provide easy client service to current and new customers. It is being used for most parts of our communication within the company already.
We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
We use CloudTalk to facilitate our business phone system. We chose CloudTalk specifically for the HubSpot integration and ease of use. I've used many phone systems with different CRM's and I've really enjoyed how much easier this one is to implement than some of the other ones out there. Everything is really in the app, they don't require you to register numbers with Twilio, it's just a one-click integration.
It was very easy to set up and a great freemium where you actually get to try the product. Easy to use in day to day ops and we are still happy. We tried other tools before this one and it was either really amazingly hard to implement or extremely expensive and would not allow to try the calling experience beforehand.
We use CloudTalk at our Sales & Marketing department as a solution for the inbound & outbound calls together with its HubSpot integration. It solved our need for a versatile tool that we can give a call and receive calls under a custom phone number. The best side is that we can track every single action from planning to reporting on HubSpot. It is easy to configure and use. CloudTalk is fairly priced compared to other options. We're happy with the Support as well.
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
We are a new startup and work with a system like this was our very first experience. We were struggling with a few things during the implementation, but I was very surprised by the willingness of the people from Support.
We use CloudTalk across the whole organization. I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often. It offers good value for money, it is easy to use, has good support and a very intuitive interface.
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.
