March 03, 2021
Pros and Cons
- Monitoring
- Fast-paced
- Efficient
- Simplistic User-Interface
- The CloudTalk App on the Google Playstore is an absolute disaster, unfortunately.
- The inclusion of a more alterable size & ratio window
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Showing 21 of 23 CloudTalk ratings and reviews.
Reviews (1-21 of 21)
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February 10, 2021
Pros and Cons
- CRM Integration
- Call notes/tags/quality feedback
- URA
- Callback function
- Choosing what contact to record info to (if multiple with same tel)
- Inside HubSpot calls (crashes)
March 02, 2021
Pros and Cons
- Easy to configure
- Intuitive
- Reasonable price
- Faster support
- Intermediate roles between agent and supervisor. Or leave a role that can manage accesses individually
- Remove agent without losing his history
February 18, 2021
Pros and Cons
- Call recording
- Avaliable data
- Support
- Wireless conectivity
- Internet requirements
Pros and Cons
- Rapid calling
- Log of calls
- Good audio quality
- Block incoming calls
- Better cost per call
- Connection problems
Pros and Cons
- Integration
- Ease of use
- Text
- There is no transfer call
- Often reloads
- Don’t like that you have to change the default country can’t it be left where it is
February 07, 2021
Pros and Cons
- Excellent message-on-hold system.
- Easy tracking of call statistics.
- Easy monitoring of call quality.
- Customizable IVR.
- Instructions for how to use some features could be more detailed on the features tab.
- Live customer support can at times be hard to access due to time zone differences.
February 07, 2021
Pros and Cons
- Making our outbound calls easier.
- Acting as our own internal VOIP tool to help with inbound calls.
- Being a reliable software
- Ability to send text messages...absolutely love this
- Honestly, it does the job for me so I have no features I'd want to add.
November 16, 2020
Pros and Cons
- Call quality.
- Super easy to use.
- Has SMS function that helps a lot.
- It takes sometimes a longer time for the call ID to load.
Pros and Cons
- Quality of calls.
- Nice tools to leave notes and review.
- A lot of tagging options.
- Could show detailed statistics on app.
- To give a one touch call ID number.
December 31, 2020
Pros and Cons
- Call Monitoring for testings and learning
- Analysis of Agents calls
- Call tracking
- Design looks a bit old
December 18, 2020
Pros and Cons
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.
- We've noticed some minor delays during calls when making calls to China.
- Unable to install the CloudTalk client from the Zendesk Marketplace.
December 16, 2020
Pros and Cons
- Implementation was easy.
- Customer support is great, they're very easy to reach and helpful.
- Interface is clean.
- I don't believe there is a way to do simultaneous outbound dialing for a sales team.
November 27, 2020
Pros and Cons
- Ease of use.
- Ease of setup.
- Usability.
- IOS app functionality.
- Mac app reliability.
- Overall design.
August 13, 2020
Pros and Cons
- HubSpot integration: easy and fast configuration
- Fairly priced
- Easy UI
- Customization and reporting options
- Good Support
- Lower cost for custom number picks
- Improved call quality in the peak times
Pros and Cons
- Fast.
- Reliable.
- Superb sound quality.
- Ease of use.
- Missing mobile app.
- No webinars.
November 25, 2019
Pros and Cons
- Easy intuitive interface
- Willing people on technical support
- I would welcome a longer trial period, e.g. 30 days.
November 04, 2019
Pros and Cons
- Integration with CRM tools.
- Custom reports.
- Automatic call distribution.
- I didn't find any negatives about this software.
October 27, 2019
Pros and Cons
- Easy to use.
- Good support.
- Intuitive UI.
- We have a positive overall experience.
March 04, 2020
Pros and Cons
- None
- The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
August 20, 2019
Pros and Cons
- Extremely helpful support team.
- Easy to use interface.
- Detailed reports.
- Smooth integration.
- I would appreciate deeper integration with LiveAgent.
CloudTalk Scorecard Summary
Feature Scorecard Summary
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Screenshots
CloudTalk Video
In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.
CloudTalk Integrations
Freshdesk, Intercom, Pipedrive, Zoho CRM, Shopify, Salesforce Service Cloud, BigCommerce, Magento Open Source, LiveAgent, Zendesk Support Suite, Help Scout, Groove, LiveChat, RAYNET Cloud CRM, Zapier, Front, HubSpot Marketing Hub, Slack, noCRM.io, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Zendesk Sell (formerly Base CRM), Kustomer, from Facebook, Magento Commerce Cloud (formerly Magento)
CloudTalk Competitors
Talkdesk, Five9, RingCentral, 8x8 Contact Center, NICE inContact CXone, Genesys PureConnect, Freshcaller, JustCall, CrazyCall, Aircall, Genesys Cloud (formerly PureCloud), 8x8 X Series (Formerly Virtual Office), MiCloud Connect (formerly ShoreTel), Cisco Unified Communications Manager (Call Manager)
CloudTalk Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| CloudTalk Essential | $25.00 | per user/month (invoiced annually) |
| CloudTalk Custom | - | per user or company/month (invoiced annually) |
| CloudTalk Expert | $40.00 | per user/month (invoiced annually) |
| CloudTalk Starter | $20.00 | per user/month (invoiced annually) |
CloudTalk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
CloudTalk Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Languages: | English |