CloudTalk Reviews

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23 Ratings
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Score 7.4 out of 100

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Reviews (1-21 of 21)

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March 03, 2021
Logan Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitoring
  • Fast-paced
  • Efficient
  • Simplistic User-Interface
  • The CloudTalk App on the Google Playstore is an absolute disaster, unfortunately.
  • The inclusion of a more alterable size & ratio window
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February 10, 2021
Ian Moro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • CRM Integration
  • Call notes/tags/quality feedback
  • URA
  • Callback function
  • Choosing what contact to record info to (if multiple with same tel)
  • Inside HubSpot calls (crashes)
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March 02, 2021
Pablo Ritchie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to configure
  • Intuitive
  • Reasonable price
  • Faster support
  • Intermediate roles between agent and supervisor. Or leave a role that can manage accesses individually
  • Remove agent without losing his history
Read Pablo Ritchie's full review
February 08, 2021
Siddharth Malhotra | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Integration
  • Ease of use
  • Text
  • There is no transfer call
  • Often reloads
  • Don’t like that you have to change the default country can’t it be left where it is
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February 07, 2021
Stasia Blake | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Excellent message-on-hold system.
  • Easy tracking of call statistics.
  • Easy monitoring of call quality.
  • Customizable IVR.
  • Instructions for how to use some features could be more detailed on the features tab.
  • Live customer support can at times be hard to access due to time zone differences.
Read Stasia Blake's full review
February 07, 2021
Alex Peralta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Making our outbound calls easier.
  • Acting as our own internal VOIP tool to help with inbound calls.
  • Being a reliable software
  • Ability to send text messages...absolutely love this
  • Honestly, it does the job for me so I have no features I'd want to add.
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November 16, 2020
Guleysha Hasanova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quality of calls.
  • Nice tools to leave notes and review.
  • A lot of tagging options.
  • Could show detailed statistics on app.
  • To give a one touch call ID number.
Read Guleysha Hasanova's full review
December 18, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
  • We've noticed some minor delays during calls when making calls to China.
  • Unable to install the CloudTalk client from the Zendesk Marketplace.
Read this authenticated review
December 16, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Implementation was easy.
  • Customer support is great, they're very easy to reach and helpful.
  • Interface is clean.
  • I don't believe there is a way to do simultaneous outbound dialing for a sales team.
Read this authenticated review
August 13, 2020
Faruk Aydin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • HubSpot integration: easy and fast configuration
  • Fairly priced
  • Easy UI
  • Customization and reporting options
  • Good Support
  • Lower cost for custom number picks
  • Improved call quality in the peak times
Read Faruk Aydin's full review
March 04, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • None
  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Read this authenticated review

Feature Scorecard Summary

Agent dashboard (21)
7.4
Validate callers (20)
7.6
Outbound response (20)
7.2
Call forwarding (19)
8.0
Click-to-call (CTC) (18)
8.0
Warm transfer (16)
8.1
Predictive dialing (12)
7.6
Interactive voice response (15)
8.3
REST APIs (17)
7.6
Call scripts (13)
8.1
Call tracking (17)
7.8
Multichannel integration (15)
7.8
CRM software integration (19)
8.2
Inbound call routing (17)
7.9
Omnichannel inbound routing (15)
7.5
Recording (19)
7.8
Quality management (17)
7.9
Call analytics (20)
7.2
Historical reporting (18)
7.7
Live reporting (17)
7.9
Customer surveys (13)
7.5
Customer interaction analytics (14)
7.9

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others
Categories:  Sales Dialer,  VoIP,  Contact Center

CloudTalk Features

Contact Center Software Features

Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR

Workforce Optimization (WFO) Features

Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics

Omnichannel support Features

Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureMobile applications

Predictive Analytics Features

Has featureIntelligent call routing

CloudTalk Screenshots

CloudTalk Video

In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
CloudTalk Essential$25.00per user/month (invoiced annually)
CloudTalk Custom-per user or company/month (invoiced annually)
CloudTalk Expert$40.00per user/month (invoiced annually)
CloudTalk Starter$20.00per user/month (invoiced annually)

CloudTalk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

CloudTalk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English