CrashPlan Reviews

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Score 8 out of 10
Vetted Review
Verified User
Review Source
Code42 is used by a number of my clients to back up workstations, servers and NAS devices to the cloud. Most clients use Code42 to backup just mission critical machines, though some use it to back up all workstations. With Code42 set up properly, backups occur automatically every 15 min or when a file changes with no user intervention, allowing for peace of mind when it comes to protecting one's data.
  • Code42 is an extremely powerful and flexible backup program with multiple options of what files to backup, how often to back them up, how much CPU should be used during backup operations (both when a user is present and away), how much bandwidth should be used during backup (again both while a user is present and away), and a multitude of other options.
  • Unlike a number of other cloud-based backup services, Code42 can backup network drives (such as those from a Synology NAS) - this makes setting up a backup system a lot more simple and cost-effective, as you can connect multiple network drives to a single computer - and backup both that computer and the attached network drives.
  • Code42 keeps your backup history indefinitely. This means that if you delete a file, a year goes by, and you need to recover that file, you can use Code42 to do that. Most other cloud-based backup services only keep history for around 30 days before deleting them from the backup archive.
  • Another powerful feature, Code42 allows you to not only back up to the CrashPlan Central cloud, but also to an external drive or network drive. Essentially, you can use Code42 as an all-in-one backup solution for both local and cloud backups. The local backups are heavily compressed with data deduplication to save space on the backup destination, thus allowing you to keep a long history of backups.
  • The cloud-based backups can be heavily encrypted with a custom made encryption key that even Code42 can't recover.
  • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
  • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
Code42 is a very powerful and flexible online backup solution. The fact that it can backup network drives and back up to multiple locations is a feature not found in most competing solutions. In addition, Code42's encryption is best in class, with the ability to create long and complex encryption keys that even Code42 can't recover. Finally, Code42 keeps your backup archives indefinitely, which can be an invaluable resource for businesses large and small.

Unfortunately, Code42 is priced on the higher end compared to other solutions ($10/month/computer vs $50-$60/year/computer for competing services such as Backblaze). In addition, when Code42 (Crashplan at the time) discontinued their popular consumer line of backup services, a breach of trust with the company was created that has not been fully healed.
Cameron Council | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using CrashPlan as a means of data security for our end user base. It is being used across the university to back up all users who have university provided laptops or desktops. This solution allows for a safety net for our users in case of hardware failure or a malicious attack.
  • It supports multi-user environments now so that no matter the amount of users on a PC a safety net is present.
  • It allows for backing up of all users in case of hardware failure.
  • Implementation of the software would be helpful. The current batch file does not function as well as it could.
  • There are some small bugs when changing users using a GUID reset command.
CrashPlan is useful in any environment where data security is needed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company uses Code42 (formerly CrashPlan) daily for all company backups. We use Code42 (formerly CrashPlan) as our off-site backup system to have constant backups on-site and off-site. This ensures there is no data loss with any of our data and information across our multiple platforms and servers.
  • Timely backups
  • Timely alerts
  • I haven't come across any issues at this time.
Backups, encryption, and security protocol are excellent for Code 42 (formerly CrashPlan). Ease of use is another critical feature this product excels at.
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Capriccio Elite, LLC currently uses Code42 to back up all files across all workstations in our agency. This includes sensitive information housed on local computers and our internal file server as well as QuickBooks files. As a stand-alone, the back-ups are reliable. We choose to use Code42 as part of a daisy chain of backups. Meaning, local computers backed up to a NAS and Code42 and NAS backed up to Code42. This more than adequately solves our need to have and access back-ups of files and documents. Furthermore, if a file is deleted locally, it is easy to find and restore from the Code42 console.
  • Code42 really does a very good job of backing up files. The integrity of the files remains good so long as the file was not corrupt to begin with.
  • The with proper setup, managers and users can be alerted based on a scheme set by the user when the work-station has not been backed up for a specified amount of time. We use the default of 3 days for warnings and 5 for critical back-ups.
  • Backups can be scheduled to run during times when internet traffic is high. Meaning, if the user has a low connection, running backups in the background can slow the processes. The ability to choose time to backup is very helpful in these situations.
  • The User Dashboard is user-friendly meaning that once the user logs in, the tabs and options are relatively self-explanatory.
  • Code42 allows the user to choose what files to back-up. This is quite useful as many of the files on a system (such as app data) take up room and speed given the changes within these files make through the day.
  • 2-factor authentication is available as well as users/admin archive key password or custom key.
  • When set up to initiate a backup every time a change is made, the likelihood of "losing" a file is minimized.
  • The login for Code42 still lets you get through to the backups however, one cannot make any adjustments. One must now use the login located at I have been frustrated about why I could not see my bills, add licenses, etc by not having this information. It would be helpful to put a re-director for those accustomed to using the old login site.
  • History logs for devices have never worked. The workaround is to go into the device to review the logs. Logs are important when trying to figure out which file threw an error when backing up and why.
  • Not much has changed in online/offline indicators and moving files to a new computer. On the surface, it seems simple but it usually takes 2 or 3 reinstall attempts to get Code42 to recognize the new computer. For example, the backup shows current but is offline.
Code 42 is best suited to backup local files on computers including mission-critical files where encryption, access, and security. Redundancy is possible with layers of extra security if needed. Anyone who keeps their photos or other personal information on a computer will greatly appreciate this. Removable media is unfortunately not always reliable. It works well in the cloud environment. It will also backup One Drive files! Probably the best feature is the unlimited backup space for files. Code42 does not do system image backups. This can be a problem in a business environment where restoring operating systems of workstations, files servers, and on-premises servers is a need.
I have not accessed Code42 support recently. In years past, the how-to materials seemed to focus more on-premises Crash Plan solutions. At that time (again when it was Crash Plan) phone or chat support was not particularly helpful, often pointing to documents found online. I am sure this is part and parcel of how they keep prices very reasonable but it can be frustrating if you are unable to find the how-to document that addresses your issue (such as history logs).
Score 10 out of 10
Vetted Review
Verified User
Review Source
Code42 backs up my home computer and business server. It will backup files almost by the minute. It will also back up large amount of data both to the cloud and internal storage.
  • Backup does a nice job behind the scenes and you don't even know it's running
  • Will send email updates and alerts you of any known issues.
  • Backup capabilities to both the server and local drive
  • Unlimited data backup is the major strength for Code42
  • Always need to make a checkmark if you want to see old deleted files - Sometimes tedious if you forget to mark this.
  • Unable to download multiple versions of the same file. If you have a file with 3 different time stamps, Code42 will only download the latest version - Thus, if you needed to down load all different versions to see which is the correct one, you have to download them separately.
  • Although Code42 will work on 2012 Windows Server, it is not technically supported and phone support for troubleshooting is limited
This is a very affordable option. Some previous backup companies will charge you for additional storage and do not offer unlimited storage. This unlimited is needed for a fair price in order to save large photos and videos.
They have been willing to find time and troubleshoot errors and problems, however, Windows 2012 is not supported. The newer version of Windows server is suported.
Michael Bartlett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Code42 provides a secure, cloud-based and on-premises backup solution for workstations, laptops, and servers. I am a user and a reseller with about 100 end users in various organizations. It is a low-profile and low-impact installation, easy to configure, and seamlessly and continuously backs up files, providing secure off-site backup with versioning and increments- allowing you to go back to pristine file versions in the case of ransomware. It protects against unintended deletes and lost or damaged computers, virus or other malware infections, and allows a company administrator access to archives in the case of legal or HR needs.
  • Protects against ransomware- in a worst-case scenario, you can retrieve all the files in the condition they were in before the attack.
  • Good interface- easy for users to restore their own files in case of an inadvertent deletion.
  • Highly configurable to manage bandwidth and local resources.
  • Can back up to the Code42 cloud and local storage devices.
  • Would like to see a way for company admins to lock a user out of their archive to prevent deletion for HR or legal reasons
I use Code42 personally and resell to businesses with as few as two users. One business with 20 users has been a ransomware victim twice and we have recovered everything, files to databases, perfectly. I back up desktops, laptops, and servers, and use it for everything from inadvertent deletes to hardware failures. Backup is important but restores are critical, and the ability to see versions and intact archives and deleted files are well suited to any business that uses a computer. It's offsite and secure and runs in the background without consuming computer or bandwidth resources. I cannot think of any personal or business computer that doesn't need backing up, and off-site, encrypted, and secure archives that run without user intervention that not only allow restores but restoring from earlier versions is important for any scenario.
Liz Wade | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Code42 is the one and only system I use to backup my entire business in a digital sense. I am a freelance professional photographer, so I backup my images, documents, emails, etc., on a regular basis. Having a good backup system in place is crucial as hard drives fail all the time and my clients count on me to retain their products.
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
  • Code42's desktop client was recently changed; the interface is different and, I feel, it has been simplified too much. I found myself looking for controls that are no longer there. For some, this might be a plus, but I liked to have more control and see more details of my backup.
  • When recovering files (in my case, this is most frequently images), you see files as files - I am not able to see a preview of an image. So I have to know the exact file name/number I am looking for.
  • Code42 discontinued their mobile app. In 2019, I can hardly believe this. I used the app on a regular basis, to access files while I was on the go.
  • The Code42 software is a bit of a memory hog, although this isn't a major complaint from me since I have a computer designated to only sit and run backups, and do nothing else.
Code42 is great for individuals or small businesses who want to run large/unlimited backups at a low cost. The price coupled with great customer service make this a company I hope to stick with for a very long time. Be prepared for large backups to take a good deal of time to complete (though this will also vary dependent on your internet connection). If you find the desktop client to be underwhelming or confusing, just chat with an agent to resolve your issue.
Kenneth Hess | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Code42 across the whole organization to provide hands-free backup to all our users. Code42 ensures that all company data contained on user devices is backed up to a secure location that can be easily restored from. The user doesn't have to do anything and the backup process runs in the background. This service prevents user files from being lost because we can't necessarily force them to copy everything to the network drives. Additionally, when users are offsite or offline, their files are saved to the local computer. Code42 backs up using any connection - wired or wireless.
  • Once the original backup is created, Code42 runs in the background and doesn't adversely affect user productivity or system performance.
  • Code42 is relatively easy to set up and deploy. A technical advisor walks you through the process, which is very handy and makes the process painless.
  • Code42 is centrally managed via webpage which gives administrators a lot of power and visibility into current backup status.
  • The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
  • The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
  • Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
  • Users can stop and disable the service.
I think for the money, there are better products. Code42 is a solid endpoint backup solution but it also comes with some hassles, such as the initial backup system resource problem. The portal is OK. It seems to require a lot of re-login and that's annoying. It is well-suited to an environment where there's not a lot of data to be backed up. If someone has multiple gigabytes, start the initial backup over the weekend to avoid user complaints.
John Coxen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CrashPlan to backup our remote workers. We run a hybrid configuration - our server, their cloud storage. We retain administrative controls of everything from our main office so backups can't be disabled even accidently by our end users. This has allowed us to ensure that, no matter what happens, all their files are backed up and can be restored with very little effort.
  • Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
  • We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
  • All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
  • The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
  • Software for hybrid setups is always lagging behind other configs.
I would recommend CrashPlan for any organization that needs flexible and reliable backup where conventional backup technologies (backup to tape, etc.) are either not already in place or are impractical (e.g. remote workers).
Nathan Venno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This is being used to backup our important users (President, CFO, Head Account, Head Sales person, etc), any user that would cause major problems for the company if they were hit with Ransomware or the like are protected. I've used this to restore a user when they receive new computers or a single file needs to be restored (or a few files).
  • Backup - this software does a great job at backup.
  • Runs in the background and doesn't cause any issues.
  • Alerting is excellent and on point.
  • Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
  • While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
Backup and recovery of end-user computers - this product is a perfect compliment to your backup solution for your server/network backups. This will protect your users for a reasonable price with very little interference on your part. 'Install it and forget it' - once it in and running there really is nothing you need to do.
I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
CrashPlan is used across the whole organization. Every employee has it installed on their laptop and we also have it installed on some some servers to back up their data files. Most employees are remote and CrashPlan allows us to back up everyone without having to host our own backup server.
  • Crashplan backs up everything with ease. By default it starts backing up your user profile without even having to configure it, and thats enough for many people to get up and running right away, but it is highly configurable if you want.
  • Restoring files is pretty effortless as well. Easy to browse to the file(s) you want, choose a point in time if you want, and restore. Viola!
  • Versioning is a great automatic feature as well. Many of my users have taken advantage of restoring a previous version of a file they've mistakenly overwritten.
  • Being able to backup to multiple destinations is great too. You can connect your own storage, choose it as a destination and it starts using it. The local destination backup option makes restoration of large data much quicker.
  • Their version 5 client is almost too hands off. While one can appreciate the simplicity and cleanness of its design, I often prefer to get under the hood right away.
  • I wish they would make it easier to open the client from the system tray in version 5. In previous versions you would just double click the icon. Now it takes 3 clicks to expand the tray icon, open the settings and choose to open the actual application.
  • Sometimes destinations are offline when you need to restore, and usually at the worst time. We use CrashPlan to restore data for laptop replacements, and there are times when the destination is offline and you have to wait a while for the restore option to be available.
CrashPlan is a reliable, easy to use but very configurable data backup solution. It is an ideal choice for backing up users' data and even files on a file server, and not having to worry about tapes or other mediums. It's appropriate for anyone that needs to ensure their users' files are safe from everything from accidental deletion to ransomware. It is not a solution for bare-metal restore or for backing up/restoring individual database records since there are no agents that go along with it.
January 20, 2017

Go champions!

Cedric BARNET | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CrashPlan for all our managed customers (Mac shops). We use it back up hundreds of users/devices including server or client workstation data, depending on our client needs and budget.
  • Continuous incremental backup
  • Reduplication and compression that really limits the storage needs
  • File level restore
  • Dashboard reliability
  • Client interface
  • Easier upgrade process
I recommend CrashPlan to my friends, colleagues, customers and pretty much everybody that has data to back up on a computer or server. Their different plans (including free for local backups) are appealing for any scenario.
Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.
Rex Sarchet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using CrashPlan to back up all of our remote users. The reason behind bringing on CrashPlan was that we needed a method to accurately back up and have access to data from our remote associates in the event of litigation. We soon found out that we could use CrashPlan to help us refresh the hardware for all 150 of our sales associates. We built the hardware in house, installed their most recent backup and then shipped out the new hardware. When they powered on their new system, it was identical to their previous solution. Complete with documents, email archives, desktop icons and IE favorites. We have not yet encountered any real problems. The closest thing to a problem is accessing the cold storage files. It is a bit clunky.
  • The ease of installation and deployment could not have been easier. The hardest part was getting our sales associates to actually click a link!
  • The back up is complete and transparent to the end user. Very hands off!
  • The admin portal is very user friendly. I can quickly determine who has recently backed up and those who have gone some time without an active backup.
  • As I mentioned previously, the file access in cold storage is a bit clunky. I would think that if I had admin rights I should be able to recover files from there relatively easily. But that is not the case.
  • I would like to see them have a different license tier for accounts in cold storage. The data there is not being manipulated, it is sitting stagnant and we are paying the same licensing as if it were an active backup.
CrashPlan is well suited for any size company. The license structure is such that you can easily add licenses as needed. We started out with our executive team and easily migrated to our entire remote associates. Very seamless and transparent. If someone is looking for a backup solution that is easy to use, easy to deploy and easy to administer, CrashPlan is perfect!
David Lo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
CrashPlan is being used as a disaster recovery/data backup tool in our organization. It is being deployed to the entire company of ~6000 users. CrashPlan addresses several business needs as it is a very versatile application. The help desk primarily uses it for disaster recovery when drives fail or end users accidentally delete a file. We also use it for hardware refreshes where pulling data from CrashPlan would be much quicker than USMT. Lastly, we use it for legal holds and data forensics.
  • It has a very easy to use UI so end users will have no problem understanding and using the application.
  • It is not intrusive at all in terms of system resource consumption and you will hardly notice it is running in the background.
  • Administration is extremely easy with the web console and allows you to push any changes to specific organizations or to the company as a whole.
  • The support staff and website documentation for issues or processes are very detailed and easy to understand.
  • Currently CrashPlan seems to be rolling out a lot of updates in very short time intervals. Given our change management processes, it is difficult to keep up with the latest and greatest releases.
CrashPlan is well suited in small or large environments that require users to maintain a backup or if the company doesn't allow backing up to external storage devices due to security reasons. There's really no reason a person shouldn't be using CrashPlan as the application is very lightweight and it gives users peace of mind knowing that their data is safe.
Ken Bailey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Crashplan has been implemented in our organization globally as a corporate backup solution. This addresses a number of business requirements in regards to assisting users with data recovery as well as having data available for legal compliance. With Crashplan we have been able to have a great deal more control over fulfilling our data backup requirements than other products we've tested or implemented.
  • The installation and upgrade process of the server has been one of the easiest implementations I've been a part of.
  • The ability to lockdown options to ensure that our business requirements are met for compliance.
  • The support structure is top notch. Highly responsive and knowledgeable.
  • Some functionality is not available when implementing the cloud solution vs the on premise.

With remote employees, CrashPlan allows us to build out a computer locally, restore data that has been backed up, and then deliver the machine to the user. This allows for minimal downtime for a user who is upgrading.

Another scenario is that data can be backed up and put on legal holds allowing for our legal department to control for any issues.

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Code42 for cloud/offsite backups across our firm. It's inexpensive, easy to use and a great way to backup data offsite.
  • Cost effective
  • Easy to implement
  • Simple to Use
  • Does not allow you to backup data to a local file repository.
  • Backup speed varies.
  • Depending on how much data there is, it doesn't always complete a backup in one backup session.
Code42 really works great if you aren't working with extremely large file sizes and are looking for a cloud backup solution. It's straightforward to implement and is very affordable. For smaller offices, backups are completed in a timely manner and are easier to migrate should you ever need to change servers. Support is available via phone or chat, which I like. For companies dealing with larger amounts of data (100s of GB), you may want to consider partnering Code42 with another product that allows data to be backed up locally. This would also allow flexibility in restoring data back onsite at a faster rate rather than waiting for large data files to be restored via the WAN. This is a consideration for any cloud backup solution, not just specific to Code42.
Clifford Goeke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have 15 local users and 35 remote users. I set up a parent and two sub organizations. The subs were set not to inherit the parent settings so I could control who could make changes to the settings. The remote users are locked down so we can be compliant with regulations about data archiving and retention. Remote users can not delete from backups and backups are set for unlimited retention. The backup is set to run continuously. The only issue we have had was with a user that has a satellite internet connection with limited or capped data. The first backup used most of her data allotment for the month. Users had to be educated to leave their computer on while the first backup was running.
  • After the install the user doesn't have to do anything. Our remote users were used to having to copy data to an external drive for archiving. Which meant it usually wasn't done. The central office didn't have access to any of those files either.
  • I am able to monitor which users are backed up and contact those that appear to be having issues.
  • Since the install package exceeded the attachment size allowed with our email client I included an HTML link to the location of the download.
  • The install took less than 10 minutes including the download of the software. Our documentation included screen shots of what the user should expect to see. This allowed remote users to install without having central IT get involved.
  • The management website times out frequently requiring a re-login.
  • Some of the information reported isn't consistent. Because each user can have multiple devices the number of devices doesn't match user number.
  • The number of users is the number of accounts that you have set up. Not the number of active users.
  • Some of the settings report inaccurately when first entering the screen. Refreshing the screen will update the settings. The help desk is aware of the problem and they are working to resolve the issue.
CrashPlan is great where you have remote or inexperienced users. It is a set and forget application. It just works.
I've only had to wait once for an answer. That happened when the chat person had to escalate. Still got my problem fixed within an hour.
Kayle Day | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
CrashPlan was selected for our company to support a highly mobile user base. With a fast-growing company and lots of data being accessed, shared, and relied upon to do a job effectively, it is critical that we back up that data - and not by relying on users to understand when and where to save.

CrashPlan took the human error out of our backup plan. It guarantees data integrity, and our ability to service our users for a variety of needs. As an administrator, it gives me peace of mind that lost or stolen devices do not mean a loss of data. CryptoLockers don't scare me - now it's simply a matter of blowing away a machine and re-imaging with our CrashPlan backups. Accidentally deleted files can be restored in seconds, and if a user loses it somewhere in their mess of digital files, I can find it.

  • Device Refresh/Restore.
  • File Recovery.
  • Non-intrusive backups (no file sync!).
  • Administrative Portal.
  • File search across whole organization - a real loss of potential for expanding as a DLP product.
  • Deployment. It's doable, but it's not as easy as it should be.
CrashPlan is great for any organization that is looking for a lightweight, but not light in feature, backup solution. There is no file sync, and there are lots of opportunity for visibility into what is being stored and where. Device refresh and restore is a breeze, and helpful in a time where Microsoft has left their Windows Easy Transfer tool in the dust for transitioning machines from Windows 7 to 10. CrashPlan is NOT a DLP tool, but has the potential to be. It's a little disappointing to have a tool that gives some insight, but not all of it.

Leora "Sparky" Thomas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We utilize Crashplan to backup training records and file shares related to the course materials and research we have performed. Our office was previously located in an area prone to hurricanes and flooding, so we have experienced disasters and loss of data. Crashplan was implemented as a simple, cost-effective way to ensure that wherever we were located, our data was located somewhere else as protection, and it has done the job splendidly.
  • Crashplan is simple to configure and starts working right away. No need to go through extensive setup to get it going, once the backup app is installed, off it goes.
  • Backing up network shares is as simple as pointing the Crashplan backup app to the drive and letting it go. It's fast and easy to configure.
  • Crashplan will do backups as often as every 15 minutes if you want, which provides extra coverage against ransomware and viruses. Restores are simple and easy and can be done from the same app that is installed to perform the backups.
  • I don't really have any cons, this is what a backup program should be.
We're a small office of eight people and for us, it is ideal. It's simple enough to configure without requiring outside assistance, yet powerful enough to do the job of backup systems that cost way more.
Courtland Sorenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
For decades my company has used onsite usb backups for small businesses. With any onsite backup, you want the security and protection of an external drive that is shielded. The problem is most of them fail within a month of warranty, and usually quite unexpectedly.

Code42 and Crashplan:

- A solution that does not care about size.
- It takes our onsite backups to cloud, and gives us piece of mind for our Managed Service clients.
- It is the best hybrid solution I have seen, to date. No huge metadata files that cause issues.
- Customer support that works

Biggest things that need work:

- Backing up open databases and exchange. Would be nice if the tool was built in.
- Agents that quit unexpectedly. This happens randomly. Usually a fresh install will fix.
  • Unlimited backup
  • Restoring small files to phone when necessary
  • Gives small companies a tool to protect everything, at reasonable cost
  • User Interface needs help
  • Agent sometimes stops
  • Needs to backup exchange better
  • Needs to backup SQL better
A large enterprise network needs to make sure it can backup open databases.
Samuel Laflamme | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's a really great solution for computer backup on either cloud or hybrid solution. I can sleep easier because even if there a virus or hardware failure, my users will not lose any data. If a file is deleted or a bad change is made to it, my user can revert it themselves. The self service nature of crashplan is great.
  • When the deployment is finished, you can forget about until you need it.
  • The fact that the user can recover the data themselves is also a time saver.
  • It's also a great protection againt ransomware.
  • The Bandwidth management is also great.
  • The backups are encrypted.
  • My users can recover data themselves.
  • The client uses a lot of memory. For this kind of app it's essential to have a low memory footprint.
  • A lot of small files can make the app behave slowly.
  • The de-duplication could be improved. It's better on Windows 2012 R2.
I believe that crashplan is really good on a normal computer. It may be less [suited] on our developers' computer as they don't play with the settings because they have a lot of small files. We tried it on a few servers and our tests were not conclusive.

It's very well suited for the computers of our sales and marketing teams who travel a lot.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our IT department does use CrashPlan; it is used company wide. The software backs up important data on all of our employees' PCs and laptops. If there are any issues that we need to rebuild or image a device we are capable to do that with CrashPlan. It's very easy to use.
  • Runs quietly in the background. Most of our employees do not know it is even running.
  • Ease of use. VERY user friendly.
  • Support of the product. Code 42 is constantly making sure that we the users are always up to date and they actually listen to us on what we would like to see of the product to improve it.
  • Code 42 is always asking on how to improve the product. They receive so much feedback there really isn't that much to have them change. It is a product that is constantly evolving.
Yes, I had one of our employees get a ransomware virus. I wiped the laptop, and used CrashPlan's backed up data. Had a very fast turn around with the laptop.
February 03, 2016

CrashPlan is hard to beat

Michael Knight | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
CrashPlan has been rolled out to all of our full-time employees. This is around 850-1000 employees total. Prior to CrashPlan, we did not have a reliable means to back up data on the individual computers other than having our end users save to network shares. Synchronizing this data for off-line use has always been messy but now we can safely allow data to be stored on the local hard drives. Additionally, CrashPlan is our primary means for data retention when a user is no longer employed. Data can always be downloaded from the administrative console if needed, especially when access to the physical computer is non existent.
  • Once CrashPlan is fully set up and synchronizing, it truly is a "set it and forget it" solution. Backups, by default, happen every 15 minutes and the user only needs an internet connection for this to happen.
  • The administrative console is wonderful for IT to support its end users. We can download all user data if needed and centrally control the settings, including what folders/files are backed up, without interrupting the user.
  • We originally rolled out the product en masse about a year ago and this was supposed to install CrashPlan quietly and log the user in using their AD credentials. The former worked fine, however, the latter seems to have been sporadic. Most users are working fine but we have found a few cases recently that the data was not being backed up and in one instance, the hard drive failed causing the user to lose important work. We are having to work around this but would have liked Code42 to implement a better means for central deployment.
  • The current mobile apps work fine and allow a user to download any backed up file. I would personally like to see them be able to backup the contents of phones and tablets though.
As stated before, CrashPlan is a very automated and reliable means for backing up individual computers. It works on both Windows and Mac alike and encrypts all data being backed up. For the end-user, this product is second to none. The same can be said for IT departments but with the rollout issues that I mentioned before, caution should be applied.
Tyler Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently we are using CrashPlan for our top 50 VIPs and other users deemed with sensitive information. We use this to back up everyone from our CEO to our vice presidents. We had major problems with our previous cloud backup solutions and even on site solutions (virus infection, terrible admin console, no remote push) until we decided on CrashPlan. This has everything you could possibly want out of a cloud storage solution. Security, reliability, ease of use, the list goes on. Every company I will decide to go to in the future, implementing CrashPlan will definitely be my first priority.
  • Ease of use and deployment. Once deployed, users don't really need any training as the product is already backing up and if there are any problems the users will have no problem figuring out if need be. You are able to deploy with SCCM and even by hand it takes no longer then 3 minutes.
  • Remote restore is particularly efficient. You can pull up the user and their machines that are being backed up and choose which time frame, which day all the way down to minute to restore. simply amazing.
  • Back up! This barely uses any resources and the users will never notice. The only downside I guess you can say is the initial backup. One of our users had roughly 2 TB to back up. It had shown us that it will take 4+ months to back up. I realized this was from our horrible network at work.
  • There truly isn't much room for improvement but if I have to nit pick, maybe more admin console features.
  • Have a full feature list of commands you can set regarding the console view.
  • Be more visible regarding upload speeds and time left.
I truly believe in CrashPlan as a product. I have had it save my hide more than a few times. We have had viruses hit and other software didn't even come close to restoring files required as CrashPlan did. Also it made all of our computer migrations extremely easy to do.
Frank C. Pieper | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
We have distributed employees including Home Office users and also part time freelancers. We are too small to allow break downs. Our philosophy is to make users self sufficient. CrashPlan helps us to achieve this for notebooks, mobile devices.
  • Self Service 100%
  • You can use restore anything anywhere in the world - go to the next Apple/PC store, get a new machine and simply sign on to your CrashPlan Account.
  • File History ! Just love it ! Once needed an older PowerPoint as I deleted some slides. A few clicks in the App and the version was restored on the desktop.
  • Backup initially can take a long time ... Incremental is good.
  • Look & Feel between Mac, WINDOWS, iOS, Android could be a bit more harmonized.
  • Get closer to the System Files, Profiles so users get as much restored as possible without the need for JAMF or else.
Almost no reason why not to use CrashPlan. Maybe if all users are only on a local LAN and you want to use a simply NAS storage and no remote users and no MAC users ... OK, then CrashPlan has too much to offer.

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
  • External drive backup
  • Customer File Retention
  • Control how long we keep deleted files are kept

File Retention

With Crashplan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.

The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Competitors

CrashPlan Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$6per user/per month
Premium$9per user/per month
EnterpriseContact sales team

CrashPlan Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

What is CrashPlan?

CrashPlan is a cloud backup solution from Code42 in Minneapolis, MN.

What is CrashPlan's best feature?

Reviewers rate Usability highest, with a score of 9.8.

Who uses CrashPlan?

The most common users of CrashPlan are from Mid-size Companies and the Information Technology & Services industry.