Code42 (formerly CrashPlan) Review: "Code42 is a good endpoint backup solution, but is it worth the price?"
- Once the original backup is created, Code42 runs in the background and doesn't adversely affect user productivity or system performance.
- Code42 is relatively easy to set up and deploy. A technical advisor walks you through the process, which is very handy and makes the process painless.
- Code42 is centrally managed via webpage which gives administrators a lot of power and visibility into current backup status.
- The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
- The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
- Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
- Users can stop and disable the service.
- Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
- We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
- All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
- The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
- Software for hybrid setups is always lagging behind other configs.
- Backup - this software does a great job at backup.
- Runs in the background and doesn't cause any issues.
- Alerting is excellent and on point.
- Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
- While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
- Crashplan just runs quietly. It doesn't need much attention once configured properly.
- I really like that I can go back to virtually any point in time and restore a file or group of files.
- Crashplan deduplicates so you can have multiple versions of your files without taking much more disk space.
- It is very easy and fast to restore files.
- They are constantly updating Crashplan, They have already addressed areas that I was unhappy with. I don't have any current complaints.
Code42 (formerly CrashPlan) Review: "Why I've been loyal to CrashPlan for many years - and more to come"
- Crashplan backs up everything with ease. By default it starts backing up your user profile without even having to configure it, and thats enough for many people to get up and running right away, but it is highly configurable if you want.
- Restoring files is pretty effortless as well. Easy to browse to the file(s) you want, choose a point in time if you want, and restore. Viola!
- Versioning is a great automatic feature as well. Many of my users have taken advantage of restoring a previous version of a file they've mistakenly overwritten.
- Being able to backup to multiple destinations is great too. You can connect your own storage, choose it as a destination and it starts using it. The local destination backup option makes restoration of large data much quicker.
- Their version 5 client is almost too hands off. While one can appreciate the simplicity and cleanness of its design, I often prefer to get under the hood right away.
- I wish they would make it easier to open the client from the system tray in version 5. In previous versions you would just double click the icon. Now it takes 3 clicks to expand the tray icon, open the settings and choose to open the actual application.
- Sometimes destinations are offline when you need to restore, and usually at the worst time. We use CrashPlan to restore data for laptop replacements, and there are times when the destination is offline and you have to wait a while for the restore option to be available.
- Keeps backups safe and simple.
- Upgrades to keep CrashPlan current are a breeze to apply.
- Customer Service is incredible -- any technical issues we have encountered have been handled quickly and professionally.
- The user interface in previous versions was confusing to non-technical end users. They have really made improvements on simplifying the client.
Code42 (formerly CrashPlan) Review: "Great product with fantastic support. Unparallelled of recent with other software products I have used"
- Remote user backup.
- Monitoring of users removing files from their PC.
- Restores and upgrades of machines from Windows 7 to Windows 10 without sacrificing lots of time!
- I think it really does a great job in many areas and [I] only think the reporting could get a little better.
- Notifications that are sent to end users could be more clear.
- Alerts to admins could be more clear for the end users that are out of sync.
I believe for those who rarely connect to a network and for those who have very slow network connections or have horrible connections in their home office, to begin with, it might not be the right solution. One employee who uses a hotspot out of his home rarely backs his files up [and] over a few months he has not done a full backup.
- The ease of installation and deployment could not have been easier. The hardest part was getting our sales associates to actually click a link!
- The back up is complete and transparent to the end user. Very hands off!
- The admin portal is very user friendly. I can quickly determine who has recently backed up and those who have gone some time without an active backup.
- As I mentioned previously, the file access in cold storage is a bit clunky. I would think that if I had admin rights I should be able to recover files from there relatively easily. But that is not the case.
- I would like to see them have a different license tier for accounts in cold storage. The data there is not being manipulated, it is sitting stagnant and we are paying the same licensing as if it were an active backup.
- It has a very easy to use UI so end users will have no problem understanding and using the application.
- It is not intrusive at all in terms of system resource consumption and you will hardly notice it is running in the background.
- Administration is extremely easy with the web console and allows you to push any changes to specific organizations or to the company as a whole.
- The support staff and website documentation for issues or processes are very detailed and easy to understand.
- Currently CrashPlan seems to be rolling out a lot of updates in very short time intervals. Given our change management processes, it is difficult to keep up with the latest and greatest releases.
- The installation and upgrade process of the server has been one of the easiest implementations I've been a part of.
- The ability to lockdown options to ensure that our business requirements are met for compliance.
- The support structure is top notch. Highly responsive and knowledgeable.
- Some functionality is not available when implementing the cloud solution vs the on premise.
With remote employees, CrashPlan allows us to build out a computer locally, restore data that has been backed up, and then deliver the machine to the user. This allows for minimal downtime for a user who is upgrading.
Another scenario is that data can be backed up and put on legal holds allowing for our legal department to control for any issues.
- After the install the user doesn't have to do anything. Our remote users were used to having to copy data to an external drive for archiving. Which meant it usually wasn't done. The central office didn't have access to any of those files either.
- I am able to monitor which users are backed up and contact those that appear to be having issues.
- Since the install package exceeded the attachment size allowed with our email client I included an HTML link to the location of the download.
- The install took less than 10 minutes including the download of the software. Our documentation included screen shots of what the user should expect to see. This allowed remote users to install without having central IT get involved.
- The management website times out frequently requiring a re-login.
- Some of the information reported isn't consistent. Because each user can have multiple devices the number of devices doesn't match user number.
- The number of users is the number of accounts that you have set up. Not the number of active users.
- Some of the settings report inaccurately when first entering the screen. Refreshing the screen will update the settings. The help desk is aware of the problem and they are working to resolve the issue.
CrashPlan took the human error out of our backup plan. It guarantees data integrity, and our ability to service our users for a variety of needs. As an administrator, it gives me peace of mind that lost or stolen devices do not mean a loss of data. CryptoLockers don't scare me - now it's simply a matter of blowing away a machine and re-imaging with our CrashPlan backups. Accidentally deleted files can be restored in seconds, and if a user loses it somewhere in their mess of digital files, I can find it.
- Device Refresh/Restore.
- File Recovery.
- Non-intrusive backups (no file sync!).
- Administrative Portal.
- File search across whole organization - a real loss of potential for expanding as a DLP product.
- Deployment. It's doable, but it's not as easy as it should be.
- Crashplan is simple to configure and starts working right away. No need to go through extensive setup to get it going, once the backup app is installed, off it goes.
- Backing up network shares is as simple as pointing the Crashplan backup app to the drive and letting it go. It's fast and easy to configure.
- Crashplan will do backups as often as every 15 minutes if you want, which provides extra coverage against ransomware and viruses. Restores are simple and easy and can be done from the same app that is installed to perform the backups.
- I don't really have any cons, this is what a backup program should be.
Code42 and Crashplan:
- A solution that does not care about size.
- It takes our onsite backups to cloud, and gives us piece of mind for our Managed Service clients.
- It is the best hybrid solution I have seen, to date. No huge metadata files that cause issues.
- Customer support that works
Biggest things that need work:
- Backing up open databases and exchange. Would be nice if the tool was built in.
- Agents that quit unexpectedly. This happens randomly. Usually a fresh install will fix.
- Unlimited backup
- Restoring small files to phone when necessary
- Gives small companies a tool to protect everything, at reasonable cost
- User Interface needs help
- Agent sometimes stops
- Needs to backup exchange better
- Needs to backup SQL better
- When the deployment is finished, you can forget about until you need it.
- The fact that the user can recover the data themselves is also a time saver.
- It's also a great protection againt ransomware.
- The Bandwidth management is also great.
- The backups are encrypted.
- My users can recover data themselves.
- The client uses a lot of memory. For this kind of app it's essential to have a low memory footprint.
- A lot of small files can make the app behave slowly.
- The de-duplication could be improved. It's better on Windows 2012 R2.
It's very well suited for the computers of our sales and marketing teams who travel a lot.
- Runs quietly in the background. Most of our employees do not know it is even running.
- Ease of use. VERY user friendly.
- Support of the product. Code 42 is constantly making sure that we the users are always up to date and they actually listen to us on what we would like to see of the product to improve it.
- Code 42 is always asking on how to improve the product. They receive so much feedback there really isn't that much to have them change. It is a product that is constantly evolving.
- Once CrashPlan is fully set up and synchronizing, it truly is a "set it and forget it" solution. Backups, by default, happen every 15 minutes and the user only needs an internet connection for this to happen.
- The administrative console is wonderful for IT to support its end users. We can download all user data if needed and centrally control the settings, including what folders/files are backed up, without interrupting the user.
- We originally rolled out the product en masse about a year ago and this was supposed to install CrashPlan quietly and log the user in using their AD credentials. The former worked fine, however, the latter seems to have been sporadic. Most users are working fine but we have found a few cases recently that the data was not being backed up and in one instance, the hard drive failed causing the user to lose important work. We are having to work around this but would have liked Code42 to implement a better means for central deployment.
- The current mobile apps work fine and allow a user to download any backed up file. I would personally like to see them be able to backup the contents of phones and tablets though.
- Ease of use and deployment. Once deployed, users don't really need any training as the product is already backing up and if there are any problems the users will have no problem figuring out if need be. You are able to deploy with SCCM and even by hand it takes no longer then 3 minutes.
- Remote restore is particularly efficient. You can pull up the user and their machines that are being backed up and choose which time frame, which day all the way down to minute to restore. simply amazing.
- Back up! This barely uses any resources and the users will never notice. The only downside I guess you can say is the initial backup. One of our users had roughly 2 TB to back up. It had shown us that it will take 4+ months to back up. I realized this was from our horrible network at work.
- There truly isn't much room for improvement but if I have to nit pick, maybe more admin console features.
- Have a full feature list of commands you can set regarding the console view.
- Be more visible regarding upload speeds and time left.
- Self Service 100%
- You can use restore anything anywhere in the world - go to the next Apple/PC store, get a new machine and simply sign on to your CrashPlan Account.
- File History ! Just love it ! Once needed an older PowerPoint as I deleted some slides. A few clicks in the App and the version was restored on the desktop.
- Backup initially can take a long time ... Incremental is good.
- Look & Feel between Mac, WINDOWS, iOS, Android could be a bit more harmonized.
- Get closer to the System Files, Profiles so users get as much restored as possible without the need for JAMF or else.
- Easy to use & manage. End users set it up and don't have to worry about it ever again. I get reports that everything is functioning correctly, or if there is a problem I get an alert and know who to check in with.
- Handles large amounts of data very well. In comparison to our previous product which throttled the upload speed when the amount of data grew beyond their definition of "reasonable".
- Great security configuration & encryption options. Meets our needs.
- Integrates with our existing AD & LDAP infrastructure for easy authentication and no need to create new user accounts.
- Up to 4 devices per seat, means that we're consuming less licenses than we were with our previous product, so even though it's more expensive per seat, we expect the licensing cost to be only marginally more.
- Automated deployment could be tighter.
- Some features like the device location mapping seem like they don't function consistently.
- Somewhat complicated management interface. Takes a little while to figure out where the setting I need to change is, and there are multiple levels where it seems like you can set something (organization, device, user, etc.).
- Scheduled backups
- Simple self-service restores
- Admin console takes some getting used to with managing users.
- Took me a while to find the button to do file restores from the admin console.
- A nice feature would be the ability to select one of your alerts and create a support case about that alert with the click of a button.
Code42 (formerly CrashPlan) Review: "CrashPlan, puts the power of file restores in your USERS hands!"
- User Friendly
- Easy to manage
- 100% Uptime
Code42 (formerly CrashPlan) Scorecard Summary
About Code42 (formerly CrashPlan)
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Code42 (formerly CrashPlan) Technical Details
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