Name: Cofense Phishing Defense Center
Uploaded: 2019-10-10T17:10:14.000Z
Duration: 1 min 43 s
Description: Cofense Phishing Defense Center

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Vertical-Specific

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### Email Threat Detection
Users consistently praise Cofense Managed PDR (Phishing Defense Center)'s effectiveness in detecting and mitigating email threats. The platform's email threat detection capabilities have been lauded for their responsiveness, accuracy, and transparency. Users appreciate the peace of mind and time saved by having a reliable system in place to identify and address potential email threats promptly. The tool's ability to proactively protect against phishing attacks and prevent information theft through detailed incident reports has been particularly valuable to organizations of all sizes. While some users have noted occasional false positives, the overall consensus is that Cofense Managed PDR excels in enhancing email security and safeguarding against cyber threats. (Source Reviews: [1](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2022-10-19-07-59-25), [2](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2022-01-20-08-40-39), [3](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-08-31-23-51-21), [4](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-12-30-15-42-14), [5](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-08-23-13-23-33), [6](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-09-06-07-31-29))

### Phishing Threat Prevention
Users universally praise Cofense Managed PDR (Phishing Defense Center) for its robust phishing threat prevention capabilities. Reviewers consistently highlight the software's effectiveness in automatically protecting against cyber phishing attacks and preventing information theft. The ability to generate detailed incident reports and customize rules further enhances the phishing threat prevention measures. Additionally, users appreciate the constant software updates that ensure email security is always maintained at a high level. The software's analysis before and after incidents also contributes to a proactive approach in combating phishing threats. (Source Reviews: [1](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-12-30-15-42-14), [2](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-08-31-23-51-21))

### Cyber Threat Protection
Users appreciate the robust cyber threat protection capabilities offered by Cofense Managed PDR (Phishing Defense Center). The software's automatic protection against cyber phishing attacks, detailed incident reports, constant software updates, and customizable rules have garnered positive feedback from users across various departments. Additionally, the software's ability to analyze incidents before and after they occur has been highlighted as a valuable feature in enhancing email security and safeguarding against various cyber threats. (Source Reviews: [1](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-12-30-15-42-14), [2](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-08-31-23-51-21))

### Incident Response and Management
Users consistently praise Cofense Managed PDR (Phishing Defense Center) for its incident response and management capabilities. Reviewers highlight the platform's efficiency in promptly triaging reported emails, conducting thorough investigations, and providing actionable intelligence on potential threats. The quick response time and accurate identification of multi-stage threats have been particularly lauded by users. Additionally, the platform's ability to save time for in-house SOC teams and enhance visibility into indicators of compromise have been key factors in users' positive experiences. The proactive and automated approach to detecting and responding to phishing attacks has garnered appreciation, with users noting increased peace of mind and comfort in proactively protecting against cyber threats. The platform's transparency, monthly account reviews, and prompt customer support have also been commended, contributing to a positive overall user sentiment towards Cofense Managed PDR's incident response and management functionalities. (Source Reviews: [1](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2022-10-19-07-59-25), [2](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2022-01-20-08-40-39), [3](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-12-30-15-42-14), [4](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-08-31-23-51-21), [5](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-09-06-07-31-29))

### False Positive Reduction
Users appreciate Cofense Managed PDR (Phishing Defense Center) for its effective false positive reduction capabilities, noting the accuracy in distinguishing true threats from false alarms. The platform's quick response times and transparent monthly account reviews contribute to a reliable system that minimizes the occurrence of false positives. While some rare instances of unfiltered threats have been mentioned, overall, users find the false positive reduction functionality to be a strong aspect of Cofense Managed PDR. (Source Reviews: [1](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-12-30-15-42-14), [2](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2022-10-19-07-59-25), [3](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2022-01-20-08-40-39), [4](https://www.trustradius.com/reviews/cofense-managed-pdr-phishing-defense-center-2021-08-23-13-23-33))

Technical Documentation Needs Improvement: Some users have mentioned that the technical documentation provided with the product is lacking. They feel that it could be more comprehensive and user-friendly, making it easier for them to understand and troubleshoot issues on their own.

Frustrating Support Service: Several reviewers have expressed frustration with the support service of the product, specifically mentioning long queues and wait times. Users have reported difficulties in getting timely assistance and resolving their queries or problems.

Slightly Overpriced for Normal Companies: A few customers have stated that they find the product slightly overpriced for a normal company. They believe that the cost does not align well with the features and benefits offered by the tool.

Users have found Cofense Managed PDR to be a valuable tool in the fight against phishing attacks. The solution's artificial intelligence capabilities effectively detect and automatically respond to phishing attacks in configured emails, providing users with a proactive defense mechanism. When triggered, the software promptly corrects and eliminates or quarantines threats, while also providing a log for incident analysis. This has proven to be an efficient way to address phishing attacks and ensure the security of sensitive information.

One of the key use cases of Cofense Managed PDR is its role as a Managed Security Service Provider. Organizations rely on this product to offer comprehensive phishing defense, minimizing the risk of cyber threats. Furthermore, the software has simplified the process of phishing education within organizations, allowing for the assessment of new employees and expanding awareness among staff members. In addition, the integration of Cofense Phishing Defense Center serves as a valuable tier 1 triage team, conducting initial investigations and providing OSINT on discovered IOCs. With its ability to manage a large number of reported emails, Cofense Managed PDR functions as a centralized phishing reporting tool for organizations, enabling analysts to focus on real threats. Overall, this product has proven to be an effective and reliable solution for mitigating cyber phishing attacks and keeping users free from such problems.

Intuitive and Complete GUI Interface: Users have praised the product's intuitive and complete GUI interface, which allows them to easily set up and configure rules, exceptions, and generate reports. This feature has been mentioned by several reviewers as a key factor in optimizing their time when it comes to eliminating phishing threats and preventing internet scams.

Good Artificial Intelligence: Reviewers have positively commented on the product's good artificial intelligence, expressing confidence that all threats will be promptly removed. This reassures users about the effectiveness of the product in identifying and eliminating potential cyber phishing attacks.

Responsive Customer Support: Many users appreciate the responsiveness of the customer support team, noting that they consistently respond to queries in less than 20 minutes. This quick response time not only enhances users' overall experience but also adds to their confidence in the product knowing that any issues or concerns will be addressed promptly.

Cofense Managed PDR (formerly Phishing Defense Center, or PDC) is a security service designed to relieve security operators of the repetitive tasks needed to qualify, investigate, and document alerts. With it the user can focus on responding to verified threats, instead of spending limited time and resources on data gathering. Cofense aims to take the workload off staff, giving them support qualifying and investigating threats, and understand their severity, so in-house security teams can focus on fighting attacks rather than digging for them.

Cofense Managed PDR (Phishing Defense Center)

Managed Security Service

Likelihood to Recommend

<div><p>Cofense is the leading provider of intelligent phishing defense solutions worldwide.  Our Phishing Detection and Response platform catches the phishing emails
 that  secure email gateways (SEGs)  inevitably miss.  To do this, we deliver the 
technology and insight needed to detect, analyze and stop phishing 
attacks. Cofense products combine timely attack intelligence sourced from employees with best-in-class incident response technologies to stop attacks faster and stay ahead of breaches. </p><p>Unlike other vendors, Cofense enables organizations to go beyond phishing awareness and simulation through a holistic, collaborative approach to cybersecurity that empowers employees to recognize phishing attacks and stop them in minutes, not days. Cofense’s end-to-end phishing defense solution provides cutting-edge technology with collective human intelligence to protect organizations from inbox to SOC.<br></p></div><div><div><ul><li><p>Integrated Security Awareness Training – Employee conditioning for resiliency against phishing attacks and streamlined employee Computer Based Training </p></li><li><p>Detection – Employees easily report real threats in real time with a single click, allowing Security Teams to quickly qualify, analyze and respond to email threats </p></li><li><p>Response – SOC teams can search, manage, identify and quarantine emails in minutes. Receive actionable indicators based on threats hitting your network</p></li><li><p>Intelligence – Proactively stop known and emerging phishing and malware threats with in-depth analysis of millions of emails every day; Cofense’s proprietary analytics are easily and quickly integrated into your existing security solutions.  </p></li></ul></div></div>

Cofense

Cofense Phishing Defense Center Product Brief

Cofense Phishing Defense Center

Gain actionable intelligence to stop phishing attacks faster. Learn more at https://cofense.com/product-services/phishing-defense-services/

Analista de sistemas

Cofense Managed PDR (Phishing Defense Center) 2021-08-31 23:51:21

Software Engineering Manager

Cofense Managed PDR (Phishing Defense Center) 2021-09-06 07:31:29

CrowdStrike Falcon

Falcon

Cofense Managed PDR (Phishing Defense Center) 2022-10-19 07:59:25

BlackBerry Protect (CylancePROTECT)

Proofpoint Email Protection

Cofense Managed PDR (Phishing Defense Center) 2022-01-20 08:40:39

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UniFi Cloud Gateways

KeepSolid VPN Unlimited

NETGEAR Insight Instant VPN Routers

NETGEAR Insight

Cofense Managed PDR (Phishing Defense Center) 2021-12-30 15:42:14

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Technical documentation

Support service

Email client

Ticketing systems

Free trial

Technical issues

Basic reporting

24 7

Quickly respond

Gui interface

Threat detection

Threat hunting

Create rules

Phishing emails

Software update

Generate reports

Response time

Artificial intelligence

Home

Managed Security Service Providers

Cofense Managed PDR

Cofense Managed PDR has been used at our headquarters as a way to combat the growing cyber threats that are phishing. We started using the solution with the trial version and then it was purchased. The solution's artificial intelligence is very good, at Pishing Defense Center we manage the entire process of detecting and automatically responding to phishing attacks in configured emails. When triggering an alert, the software has already corrected the threat, eliminating or quarantining it, and after that, it records the occurrence in a log so that it is possible to analyze the incidents that have occurred. After using this solution, the phishing issues were resolved.

Instant detection and elimination of phishing email boxes.
Easy to set up.
Intuitive and complete GUI interface, being able to create rules, configure exceptions, and generate reports.
Optimizes time to eliminate phishing and prevent users from being targeted by internet scams.
Good artificial intelligence.

It is necessary to improve the technical documentation.
Queue at the support service.

Optimization of IT staff time to resolve phishing issues. Now everything is automated.
Improves email security and prevents fake link attacks with ransomware, virus, trojan threats.

Cisco 3504 WLAN Controller, Extreme Ethernet Switches, Extreme Networks Wireless WAN

As the name implies, Cofense Managed PDR is a Managed Security Service Provider, which is one of the best and efficient phishing platforms. This [product] is incomparable and irreplaceable because it has made phishing education so much easier for [our] organization. We now also assess our new employees for phishing. Due to the nature of the product, it is used in our whole company, and every department benefits from it.

The best part of this product is that it gives confidence to the user because, in the case of threats, all of them would be removed.
It is very responsive, and they just quickly respond to all of the customers' queries in less than 20 minutes.
There is transparency in the platform because of the monthly account reviews and [...] a review of metrics as well.

Even though it is a great product, I still feel that it is slightly overpriced for a normal company.
At some point, I felt that when migrating between email client versions, I actually had to reinstall the client just to get everything functioning.

This tool has resulted in in-house resources on time in order for our team to work on different projects.
This platform has provided us with a simple yet intuitive interface that has been easy for our team to grasp and learn.

We currently use Cofense Phishing Defense Center (PDC) as our tier 1 triage team for emails that have been reported by our users. This team conducts the initial investigation and provides OSINT on any of the IOCs that have been discovered in the suspicious email. Our in-house SOC team then uses the information given to us by the PDC team to determine the next steps that need to be actioned.

Response time.
Identifying multi-stage threats.
Through investigations.

Attachment sandbox.
URL Sandbox.
Interface that is easier on the eyes.

All reported emails are triaged in a timely manner.
More email threats have been caught earlier on.
Saved time for in-house SOC team.

CrowdStrike Falcon Endpoint Protection, Proofpoint Targeted Attack Protection (TAP), Abnormal Security

Cofense is used as a phishing reporting tool for the whole organization. The amount of users we have makes for a large number of reported emails. This was a time-consuming process for our analysts to keep up with the reported emails so we looked into Cofense PDC. With their help, it has been more manageable to stay ahead of all the reported emails and enables us to focus on the actual threats.

IOCs (Indicators of compromise)
Accuracy of work
Response time

Better integration with established ticketing systems
Ability to determine if there were any other recipients of the same email
Technical issues when logging into the tool

More malicious email reports have been triaged
Less time spent siphoning through spam emails or accidental reports
Better visibility into IOCs, without having to spend more time to find

CrowdStrike Falcon Endpoint Protection, Proofpoint Email Protection, BlackBerry Protect (CylancePROTECT)

Cofense Managed PDR has collaborated to mitigate the existing issues of cyber phishing attacks through emails from contributors. This is a typical internet attack to trick people into stealing information. The software, in addition to preventing and improving security, has helped to visualize how many attacks are carried out on us daily through the incident reports and which now keeps us free of these problems. It has been used by all departments in our region.

Automatic protection against cyber phishing attacks and preventing information theft.
The software allows you to generate very detailed incident reports.
Constant software update.
Email always protected.
Rules customization.

Some false positives.
It's rare but still some threats go unfiltered.

E-mails more protected from cyber threats.
Analysis before and after incidents.

NETGEAR Insight Instant VPN Routers, KeepSolid VPN Unlimited, HPE Aruba Ethernet Switches, Ubiquiti Wireless WAN

Cofense Managed PDR

Overview

What is Cofense Managed PDR?