Name: CogendaWorks
Author: Cogenda

Help Desk

Web and Video Conferencing

Customer Support

Service Mesh

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Policy Management

Enterprise

Accounting

Accounts Receivable

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Management

Cloud Storage

Code Review

Converged Network Adapters (CNAs)

Data Center Networking

Data Integration

Density-Optimized Servers

Embedded Database

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Low-Code Development

Managed Detection and Response (MDR)

Mobile Device Management (MDM)

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Technology Business Management

WAN Optimization

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Customer Journey Mapping

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Product Configuration

Quote to Cash

Sales Engagement

Sales

Application Security

Database Security

Virtualization Security

Security

Civil Engineering

Inventory Management

Mobility as a Service

Physical Therapy

Vertical-Specific

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CogendaWorks is an integrated collection and litigation software developed by Cogenda Limited. According to the vendor, it is designed to assist businesses in the credit services industry with debt recovery. The software caters to companies of all sizes, offering a scalable solution for small businesses to large corporations. It is widely used by professionals and industries such as credit services, debt collection agencies, legal departments, financial institutions, and professional service firms to streamline their revenue recovery processes.

## Key Features

**Debt Manager**: According to the vendor, the software provides efficient handling of inbound and outbound call traffic, payment management, installment arrangements, correspondence management, and note-taking functionalities.

**Payment Plans**: The software automatically calculates installment plans, allows for future payment increases without contact, monitors activity, issues reminders, and facilitates the reintegration of failed accounts into the collection cycle.

**Campaign Manager**: Users can create campaigns and multi-level strategies based on user-defined criteria, prioritize communication through various channels, automate business processes, and analyze campaign results.

**Queue Manager**: The software enables the assignment and tracking of campaigns based on user-defined criteria, with the flexibility to add or remove assignees as the campaign progresses. It also provides statistics to enhance performance.

**Client Web Manager**: Users can access a secure web portal for real-time reporting and data access. The portal allows customers to view records, update accounts, refer new matters, compile reports, and allocate access levels.

**Automated Payments**: The software offers integrated payment solutions via telephone and internet, including IVR payment and internet payment solutions available 24/7.

**Litigation Manager**: According to the vendor, the software automates the entire litigation process, including document creation. It provides procedures for money claims, recovery of goods, bankruptcy, and winding up.

**Claim Manager**: The software consolidates multiple debts for a debtor into a single claim, applies user-defined fees and interest calculations, and generates standard particulars of claim and completed forms.

**Defence Manager**: Users can handle full and partial defense and counter claims, with procedures available for small claim, fast track, and multi-track cases. The software also offers time logging and completed form production.

**Enforcement Manager**: The software provides a range of enforcements, such as attachment of earnings order, charging order, bankruptcy, winding up, and warrant of execution. It includes comprehensive procedures for both County Court and High Court.

Genesys Cloud CX 1

Genesys Cloud CX 2 Digital

Genesys Cloud CX 2 Digital + Voice

Genesys Cloud CX 3 Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Latitude by Genesys

CogendaWorks

Debt Collection Software, also called Accounts Receivable Management (ARM) software, supports the needs of agencies and lenders by providing business process automation, compliance assurance, and other features essential to orderly and effective collections efforts.

Debt Collection

Cogenda

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Debt Collection Software

CogendaWorks

Overview

What is CogendaWorks?