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Vertical-Specific

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### Conversational AI and Chatbots
Reviewers consistently highlight Cognigy.AI's conversational AI and chatbots as standout features of the platform. Users appreciate the ease of creating chatbots, the versatility of integrations, and the powerful NLU component for managing conversations effectively. While some users mention minor drawbacks like the need for more customizable insights and ready-made templates, overall, the sentiment leans towards positive experiences with Cognigy.AI's conversational AI and chatbots functionalities.

### Virtual Assistants and Agent Support
Users appreciate Cognigy.AI's virtual assistants and agent support functionalities, highlighting the ease of use and quick learning curve. The platform's extensive library of integrations and versatility in handling various endpoints have been commended. However, some users have expressed concerns about the lack of ready-made templates for accelerating virtual assistant development. Despite this, the platform's ability to create virtual assistants integrated with business platforms, including RPA, and respond to voice commands across different channels with minimal programming has been recognized as a significant strength. Additionally, the node-based architecture for conversational flows has been praised for reducing coding efforts, while the responsive and helpful Cognigy Support team has been instrumental in overcoming any agent development challenges.

### Customer Experience and Contact Centers
Users consistently highlight Cognigy.AI's ability to streamline customer interactions and optimize contact center processes. The platform's user-friendly interface, extensive integration options, and robust analytics capabilities are commended for their contribution to enhancing overall customer satisfaction and operational efficiency within contact centers. While some users express a desire for more advanced training resources and pre-built components, the general sentiment leans towards Cognigy.AI being a valuable tool for improving customer experience and contact center performance.

### Learning and Development
Users appreciate the accessibility of Cognigy.AI's learning platform, noting that even non-developers find it easy to navigate and utilize. The availability of free academy courses and certifications is seen as a significant advantage, allowing individuals to enhance their skills without financial barriers. While some users suggest improvements such as more customizable insights and additional out-of-the-box components for faster development, overall, the sentiment leans towards a positive view of Cognigy.AI's learning and development offerings.

Cognigy.AI has proven to be an invaluable tool for businesses looking to automate customer conversations and improve their contact center metrics. Users have reported significant improvements in key performance indicators such as Average Handling Time, Contact Deflection, Agent Attrition, Employee Satisfaction, and Customer Satisfaction. By integrating easily with other solutions, Cognigy.AI streamlines the process of developing chatbots and seamlessly connecting them to various platforms. This has not only enhanced the customer experience but also helped in standardizing answers to repetitive questions, resulting in increased efficiency and reduced workload for agents. The low-code nature of Cognigy.AI makes it a cost-effective solution that even inexperienced developers can quickly get started with, while experienced developers can take advantage of its flexibility to create custom extensions for REST APIs. Overall, Cognigy.AI is highly recommended for anyone looking to develop conversational AI, whether they are currently using another solution or just starting out. It has been successfully implemented across various use cases, including internal IT support, workflow automation, and customer support, making it suitable for large companies working in different sectors. With its easy-to-understand interface and minimal administrative effort required, small teams within each business unit can efficiently build chatbots and reap the benefits of automation.

Cognigy.AI is an Enterprise Conversational Automation Platform for customer & employee service automation from the German company of the same name. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or voicebots on phone lines. Cognigy chatbots can be built in over 100 languages and feature an integrated AI trainer, and respond to both customer intent information and business rules.

Conversica provides lead management software for marketing, inside sales and sales groups.

Starter Edition

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Core

Premium

Optimum

Ultimate

Digital

Five9

Cognigy.AI

Intelligent Virtual Assistant

Demo - Cognigy Coveo Showcase

Demo - Cognigy.AI + Precire Conversational AI Customer Experience

Cognigy.AI and RingCentral Engage Agent Handover

Automated Invoice Generation using a Voice Bot that triggers an RPA bot. 

This demo shows how to integrate Cognigy.AI with UiPath in order to create a bot that can generate invoices. Find out in this step-by-step tutorial how to send custom data, e.g. from HubSpot, over to UiPath.
 
Use the free UiPath Cognigy Extension: 
https://support.cognigy.com/hc/en-us/articles/360016409380-Extensions-Overview#library-0-0 
to build an effective invoice generator bot that can generate an invoice on-the-fly using Excel. 
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Join the Cognigy network!

Website: https://www.cognigy.com/
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Cognigy.AI + UiPath: Creating an Invoice using a Conversational Interface

Automate Bank Account Onboardings with Cognigy.AI and RPA

Cognigy

Future of Conversational AI Reveal Event - Cognigy.AI v4

Cognigy just released the next generation of Conversational AI & Automation, Cognigy. AI V4. It is a turnkey solution for contact center automation that enables users to build multilingual virtual agents at scale, which result in a shorter time-to-ROI, increased productivity, higher customer satisfaction, all at once.

Experience it yourself using the Free Trial: https://hubs.ly/H0vrF280

and read more about the new release and its industry-leading features : https://hubs.ly/H0vrF2R0

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Join the Cognigy network: 

Our Website: https://www.cognigy.com/
Twitter: https://twitter.com/cognigy
Facebook: https://facebook.com/cognigy/
LinkedIn: https://www.linkedin.com/company/cognigy/

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