Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Environmental Health and Safety (EHS)

Meeting Management

Procurement

VoIP

Enterprise

Accounting

Expense Management

Spend Management

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Cost Management

Cloud Storage

Component Content Management

Converged Network Adapters (CNAs)

Data Center Infrastructure Management

Data Observability

Data Pipeline

Extended Detection and Response (XDR)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

Session Border Controllers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

Sales Intelligence

Sales

Certificate Lifecycle Management

Security

Architecture

Commercial Drone

Construction Accounting

Hotel Management

Loan Servicing

Oil and Gas

Public Sector Software

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Anthropic Claude

Anthropic

Conversica

Genesys Cloud CX

Genesys

Amplemarket

Oracle Digital Assistant

Oracle

Luma

Serviceaide

Sprinklr Service

Sprinklr

Fin by Intercom

Intercom

IBM watsonx Orchestrate

Five9 Intelligent Virtual Agent

Genesys Cloud AI

NiCE CXone Mpower

### Conversational AI and Chatbots
Reviewers consistently highlight Cognigy.AI's conversational AI and chatbots as standout features of the platform. Users appreciate the ease of creating chatbots, the versatility of integrations, and the powerful NLU component for managing conversations effectively. While some users mention minor drawbacks like the need for more customizable insights and ready-made templates, overall, the sentiment leans towards positive experiences with Cognigy.AI's conversational AI and chatbots functionalities.

### Virtual Assistants and Agent Support
Users appreciate Cognigy.AI's virtual assistants and agent support functionalities, highlighting the ease of use and quick learning curve. The platform's extensive library of integrations and versatility in handling various endpoints have been commended. However, some users have expressed concerns about the lack of ready-made templates for accelerating virtual assistant development. Despite this, the platform's ability to create virtual assistants integrated with business platforms, including RPA, and respond to voice commands across different channels with minimal programming has been recognized as a significant strength. Additionally, the node-based architecture for conversational flows has been praised for reducing coding efforts, while the responsive and helpful Cognigy Support team has been instrumental in overcoming any agent development challenges.

### Customer Experience and Contact Centers
Users consistently highlight Cognigy.AI's ability to streamline customer interactions and optimize contact center processes. The platform's user-friendly interface, extensive integration options, and robust analytics capabilities are commended for their contribution to enhancing overall customer satisfaction and operational efficiency within contact centers. While some users express a desire for more advanced training resources and pre-built components, the general sentiment leans towards Cognigy.AI being a valuable tool for improving customer experience and contact center performance.

### Learning and Development
Users appreciate the accessibility of Cognigy.AI's learning platform, noting that even non-developers find it easy to navigate and utilize. The availability of free academy courses and certifications is seen as a significant advantage, allowing individuals to enhance their skills without financial barriers. While some users suggest improvements such as more customizable insights and additional out-of-the-box components for faster development, overall, the sentiment leans towards a positive view of Cognigy.AI's learning and development offerings.

Cognigy.AI has proven to be an invaluable tool for businesses looking to automate customer conversations and improve their contact center metrics. Users have reported significant improvements in key performance indicators such as Average Handling Time, Contact Deflection, Agent Attrition, Employee Satisfaction, and Customer Satisfaction. By integrating easily with other solutions, Cognigy.AI streamlines the process of developing chatbots and seamlessly connecting them to various platforms. This has not only enhanced the customer experience but also helped in standardizing answers to repetitive questions, resulting in increased efficiency and reduced workload for agents. The low-code nature of Cognigy.AI makes it a cost-effective solution that even inexperienced developers can quickly get started with, while experienced developers can take advantage of its flexibility to create custom extensions for REST APIs. Overall, Cognigy.AI is highly recommended for anyone looking to develop conversational AI, whether they are currently using another solution or just starting out. It has been successfully implemented across various use cases, including internal IT support, workflow automation, and customer support, making it suitable for large companies working in different sectors. With its easy-to-understand interface and minimal administrative effort required, small teams within each business unit can efficiently build chatbots and reap the benefits of automation.

Cognigy.AI is an Enterprise Conversational Automation Platform. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or voicebots on phone lines.

Conversica provides lead management software for marketing, inside sales and sales groups.

Starter Edition

Zoom Custom AI Companion gives admins the ability to customize AI Companion outputs by accessing an organization’s internal data sources, as well as third-party applications within Zoom AI Studio for expanded knowledge, helping users drive decisions, actions, and complete tasks.

Zoom AI Companion

Cognigy.AI

Intelligent Virtual Assistant

Introducing Cognigy Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

Cognigy.AI Tech Update Q2 2025

NICE Systems

This webinar presents the latest Cognigy.AI developments until release 2025.12. Join us to explore the top highlights from Collaborative Editing and Model Context Protocol (MCP) integration to the new Business Dashboard and turnkey integrations. 

0:00 Intro
2:27 Collaborative Editing 
7:12 MCP Integration
13:30  Webchat Accessibility
16:00 Platform-provided LLM
18:00 Mistral AI integration
21:48 Business Dashboard
28:35 Handover to Salesforce MIAW
39:19 Agent Copilot UX Improvement

Check out our Release Notes for a full overview of all features and functions: https://docs.cognigy.com/release-notes/
To stay up to date with all our latest releases, visit: https://www.cognigy.com/product-updates
____________________________
Join the Cognigy network:
Our Website: https://www.cognigy.com/
Twitter: https://twitter.com/cognigy
Facebook: https://facebook.com/cognigy/
LinkedIn: https://www.linkedin.com/company/cognigy/
Blog: https://www.cognigy.com/blog/

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Cognigy.AI

Overview

What is Cognigy.AI?