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Cognito Forms has proven to be a valuable solution for users across various industries, addressing their unique needs and streamlining …
Overview
What is Cognito Forms?
Cognito Forms, from the company of the same name in South Carolina, is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users…
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What is Cognito Forms?
Cognito Forms, from the company of the same name in South Carolina, is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users can create unlimited forms including registration forms, payment…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Cognito Forms?
Cognito Forms Video
Cognito Forms is an easy to use online form builder that allows you to create powerful forms for your website. You can build contact forms, registration forms, order forms and more in just a matter of minutes!
https://www.cognitoforms.com
Cognito Forms Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(24)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Cognito Forms has proven to be a valuable solution for users across various industries, addressing their unique needs and streamlining their processes. Users have found that Cognito provides an affordable form-building solution that offers more capabilities compared to their previous form builders, allowing them to add more users and expand their operations. The platform has been used for a wide range of purposes, including operational management, lead collection, automated company emails, text pre-filling, invoicing, and more. In particular, Cognito has been highly beneficial in the healthcare industry, enabling the easy creation of HIPAA-compliant patient intake forms and referral forms. Users have also praised the platform's ability to generate complex documentation automatically based on user inputs and dynamically route special users. With its integration capabilities and user-friendly interface, Cognito has facilitated the transition from paper-based forms to online submissions, eliminating the need for printing and providing a more efficient way to manage client information. The flexibility provided by Cognito allows businesses to build their own forms, processes, and workflows without relying on third-party systems.
In addition to these features, users have highlighted Cognito's ability to integrate with other tools through Zapier, adding further convenience and expanding its usability. The platform has been instrumental in automating internal processes, managing incoming documents, collecting vendor onboarding data, documenting internal workflows, and generating commercial documents. Moreover, Cognito has proven to be invaluable for HR and operations processes by simplifying request submissions and organizing client information in one place. Users particularly appreciate the ease of exporting form contents to spreadsheet packages.
Despite its many benefits, some users have experienced challenges with certain features of Cognito Forms. For instance, the calculated syntax field is mentioned as being difficult to use by some users. Additionally, a range slider input is needed in the platform to enhance its functionality.
Overall, Cognito Forms has gained positive feedback from users who find it useful for various applications such as sales, recruitment, program applications, customer satisfaction surveys, and more. Its comprehensive support, drag and drop editor, seamless integrations through Zapier, customization options, and low-cost nature have made it a popular choice for businesses looking to simplify their form-building processes and improve organization. Users appreciate its ability to capture client information efficiently, calculate service costs, track progress, and share data seamlessly.
Easy to use: Users have found Cognito Forms to be user-friendly and straightforward, making it accessible even for those with little experience in form building.
Versatile: Many users appreciate the wide range of options and tools offered by Cognito Forms, allowing them to create any type of form they need. The intuitive syntax makes it easy to understand and create forms for various purposes.
Powerful product with a user-friendly UI: Reviewers are impressed with the powerful capabilities of Cognito Forms, which allows them to effortlessly build complex forms. They also commend the user-friendly interface, as well as the excellent uptime and responsive customer service.
Clunky and inflexible interface: Some users have expressed frustration with the software's interface, stating that it is clunky and lacks flexibility. This has made it difficult for them to analyze data and navigate through spreadsheets of results.
Unintuitive form building features: Several reviewers have found the form building features to be unintuitive and outdated. They feel that prior knowledge is required to effectively use these features, which can be a barrier for beginners or those unfamiliar with the software.
Limited customization as an online ordering system: Many users have mentioned that they find customizing the software as an online ordering system to be time-consuming and labor-intensive. They desire more flexibility in this aspect, as they feel there is too much work involved in making necessary adjustments according to their specific needs.
Users commonly recommend the following three recommendations for Cognito Forms:
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Integration and Automation: It is important to consider integration and automation capabilities for future use. Users recommend reaching out to the support team if needed.
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Time-saving and User-friendly: Cognito Forms is highly recommended, particularly for startup businesses. Users emphasize its ability to save time and maintain social distancing with clients. They find it easy to use, versatile, and appreciate its affordability.
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Planning and Support: Users suggest planning for variables and long-term use, thoroughly testing surveys, and ensuring a smooth data collection process. They advise utilizing online help resources, such as blog articles and support, for assistance with the learning curve. Furthermore, they praise Cognito Forms for constantly rolling out new features and providing responsive customer service.
Overall, users highly recommend trying out Cognito Forms due to its ease of use, flexibility, affordable pricing, comprehensive support options, integration capabilities, and time-saving features.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
We use Cognito forms to create online, custom forms to gather a huge array of client information. We also use Cognito forms for our client engagement letters as it allows us to custom tailor them for each client while also collecting payment through Stripe.
- Conditional logic
- Answer piping
- Iframe embedding
- Support is friendly and easy to work with to resolve issues on your specific form
- Zapier integration opens up endless possibilities to automate using the information from your form
- Calculated field syntax is extremely unwieldy and difficult to use if you are not a programmer
- Self-help material is nonspecific and difficult to extract usable information from
- The features that require a paid subscription seem arbitrary at times
- Submitted forms aren’t static. Changes to the form template reflect in submitted forms as well which is just dumb.
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- Increased control over cash flow
- Enhanced client experience
- Flexible, intuitive forms for client use
February 01, 2022
Wonderful, but a maintenance headache
Score 10 out of 10
Vetted Review
Verified User
We run professional certification programs for senior Architects, Data Scientists, and Technical Specialists. We use Cognito Forms to collect candidate information including descriptions of experience and demonstrations of skill. We have business rules regarding dates, levels of seniority, areas of expertise, etc. We also use Cognito forms for subject matter experts to record their reviews of the candidates' applications, and we use them to gather the findings of peer review boards that interview candidates. In addition, we use the forms' lookup and workflow capabilities to select the reviewers and route candidate forms to them
- Powerful conditional logic for controlling visibility, optionality etc
- Lookups to provide access to lists from other forms, plus filters to select valid entries
- Email based workflow, and the ability to open pre-filled forms from links in the email
- Responsive and knowledgable support by email
- The ability to structure a form into sections, and sections within sections, to group related fields together for naming and reference, and for copying/pasting within the form
- We have families of forms with a mix of unique parts and common functionality. Cognito has no ability to copy a field or a section (set of fields) between forms. If you need to update the common functionality, you have to do it separately for each affected form.
- It seems that the (large and impressive) functionality has outgrown the capabilities provided to manage sets of complex forms that exploit this functionality - such as copying and pasting between forms or being able to define a section in one place and have it appear in many forms (#include)
- The documentation is incomplete - often have to discover how things work by trial and error
- A spell checker for content would be nice!
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- We've been able to get away from Word and pdf forms and build a functionality that is conditional on form content
- The speed of getting a good-enough version up and running to meet an immediate business need is outstanding
- The cost of improving a set of almost good-enough forms or propagating a change in business rules is depressing
April 20, 2021
Cognito Forms Review
We use Cognito Forms to onboard clients and collect information. We integrated some of the forms directly onto our website. We use Cognito Forms daily across our organisation. It’s a simple to implement, safe and cost effective tool that form part of our business tool box. By using Cognito Forms it automates some of our business processes and safe us a tremendous amount of time and money.
- Cost effective.
- Easy to use.
- Safe.
- Automates data collection.
- Implement payment platforms from outside the US specifically South Africa.
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9.0
- Safe us a lot of time doing client onboarding.
- Use it for data collection for business plan info collection.
March 05, 2020
Cognito Forms is a Great system and easy to use!
We use Cognito Forms for several different purposes. In HR, I use it for new hires, temps, employee changes, and terms. We are required to track new hires, set-up security information, door access, what computer systems they need, etc. We use that form to add and edit every time there is a change to that employee and for termination. The company uses it for order forms, marketing, quality, security, etc.
- New Hire Form - It announces the new hire and provides direction to several departments on their needs, computer, phone, security level, etc.
- Terminations - We use it to shut off security, badges, computers, track phone, electronics, etc.
- Temp Form - It provides an avenue to enter them into our payroll system for tracking hours, also, for the start and end dates.
- I am happy with Cognito Forms. I have not found any issues.
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- A simplified process
- Everything in one place
- All associates using the same system.
I have not used any other programs like Cognito Forms. I have been with my company for almost two years. I very much like the ease of this system and its capabilities. I like knowing everyone is using the same thing. I do not foresee us making any changes to our current use of Cognito Forms.