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Cognito Forms

Cognito Forms

Overview

What is Cognito Forms?

Cognito Forms, from the company of the same name in South Carolina, is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users…

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Learn from top reviewers

Fantastic, flexible tool for data gathering and online contracts.

Rating: 8 out of 10
May 13, 2022
IncentivizedVetted ReviewVerified User
We use Cognito forms to create online, custom forms to gather a huge array of client information. We also use Cognito forms for our client engagement letters as it allows us t...
Continue reading
Russell Barnett, EA, CTS
C-Level Executive - Finance and Accounting
CEO
SIlicon Valley Tax Coach
Cognito Forms2 years of experience

Wonderful, but a maintenance headache

Rating: 10 out of 10
February 1, 2022
Vetted ReviewVerified User
We run professional certification programs for senior Architects, Data Scientists, and Technical Specialists. We use Cognito Forms to collect candidate information including d...
Continue reading
James de Raeve
Executive - Other
GM India and VP Certification
The Open Group
Cognito Forms3 years of experience

Cognito Forms Review

Rating: 9 out of 10
April 20, 2021
IncentivizedVetted ReviewVerified User
We use Cognito Forms to onboard clients and collect information. We integrated some of the forms directly onto our website. We use Cognito Forms daily across our organisation....
Continue reading
Willem Smit
Professional - Professional Services
Managing Director
Business Hunters Int.
Cognito Forms4 years of experience

Cognito Forms is a Great system and easy to use!

Rating: 9 out of 10
March 5, 2020
IncentivizedVetted ReviewVerified User
We use Cognito Forms for several different purposes. In HR, I use it for new hires, temps, employee changes, and terms. We are required to track new hires, set-up security inf...
Continue reading
Verified user
Representative
Cognito Forms2 years of experience
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Pricing

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Cognito Forms

Cognito Forms

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Unavailable

What is Cognito Forms?

Cognito Forms, from the company of the same name in South Carolina, is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users can create unlimited forms including registration forms, payment…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Wufoo

Wufoo

Free
What is Wufoo?

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

Act-On

Act-On

$900
per month (starts at 2,500 active contacts)
What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Product Demos

Collect Leads from Cognito Forms and Add to GoHighLevel CRM - Cognito Forms to GoHighLevel CRM

YouTube
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Product Details

What is Cognito Forms?

Cognito Forms Video

Cognito Forms is an easy to use online form builder that allows you to create powerful forms for your website. You can build contact forms, registration forms, order forms and more in just a matter of minutes! https://www.cognitoforms.com

Cognito Forms Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cognito Forms has proven to be a valuable solution for users across various industries, addressing their unique needs and streamlining their processes. Users have found that Cognito provides an affordable form-building solution that offers more capabilities compared to their previous form builders, allowing them to add more users and expand their operations. The platform has been used for a wide range of purposes, including operational management, lead collection, automated company emails, text pre-filling, invoicing, and more. In particular, Cognito has been highly beneficial in the healthcare industry, enabling the easy creation of HIPAA-compliant patient intake forms and referral forms. Users have also praised the platform's ability to generate complex documentation automatically based on user inputs and dynamically route special users. With its integration capabilities and user-friendly interface, Cognito has facilitated the transition from paper-based forms to online submissions, eliminating the need for printing and providing a more efficient way to manage client information. The flexibility provided by Cognito allows businesses to build their own forms, processes, and workflows without relying on third-party systems.

In addition to these features, users have highlighted Cognito's ability to integrate with other tools through Zapier, adding further convenience and expanding its usability. The platform has been instrumental in automating internal processes, managing incoming documents, collecting vendor onboarding data, documenting internal workflows, and generating commercial documents. Moreover, Cognito has proven to be invaluable for HR and operations processes by simplifying request submissions and organizing client information in one place. Users particularly appreciate the ease of exporting form contents to spreadsheet packages.

Despite its many benefits, some users have experienced challenges with certain features of Cognito Forms. For instance, the calculated syntax field is mentioned as being difficult to use by some users. Additionally, a range slider input is needed in the platform to enhance its functionality.

Overall, Cognito Forms has gained positive feedback from users who find it useful for various applications such as sales, recruitment, program applications, customer satisfaction surveys, and more. Its comprehensive support, drag and drop editor, seamless integrations through Zapier, customization options, and low-cost nature have made it a popular choice for businesses looking to simplify their form-building processes and improve organization. Users appreciate its ability to capture client information efficiently, calculate service costs, track progress, and share data seamlessly.

Easy to use: Users have found Cognito Forms to be user-friendly and straightforward, making it accessible even for those with little experience in form building.

Versatile: Many users appreciate the wide range of options and tools offered by Cognito Forms, allowing them to create any type of form they need. The intuitive syntax makes it easy to understand and create forms for various purposes.

Powerful product with a user-friendly UI: Reviewers are impressed with the powerful capabilities of Cognito Forms, which allows them to effortlessly build complex forms. They also commend the user-friendly interface, as well as the excellent uptime and responsive customer service.

Clunky and inflexible interface: Some users have expressed frustration with the software's interface, stating that it is clunky and lacks flexibility. This has made it difficult for them to analyze data and navigate through spreadsheets of results.

Unintuitive form building features: Several reviewers have found the form building features to be unintuitive and outdated. They feel that prior knowledge is required to effectively use these features, which can be a barrier for beginners or those unfamiliar with the software.

Limited customization as an online ordering system: Many users have mentioned that they find customizing the software as an online ordering system to be time-consuming and labor-intensive. They desire more flexibility in this aspect, as they feel there is too much work involved in making necessary adjustments according to their specific needs.

Users commonly recommend the following three recommendations for Cognito Forms:

  1. Integration and Automation: It is important to consider integration and automation capabilities for future use. Users recommend reaching out to the support team if needed.

  2. Time-saving and User-friendly: Cognito Forms is highly recommended, particularly for startup businesses. Users emphasize its ability to save time and maintain social distancing with clients. They find it easy to use, versatile, and appreciate its affordability.

  3. Planning and Support: Users suggest planning for variables and long-term use, thoroughly testing surveys, and ensuring a smooth data collection process. They advise utilizing online help resources, such as blog articles and support, for assistance with the learning curve. Furthermore, they praise Cognito Forms for constantly rolling out new features and providing responsive customer service.

Overall, users highly recommend trying out Cognito Forms due to its ease of use, flexibility, affordable pricing, comprehensive support options, integration capabilities, and time-saving features.

Reviews

(1-4 of 4)
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Fantastic, flexible tool for data gathering and online contracts.

Rating: 8 out of 10
Incentivized
May 13, 2022
Use Cases and Deployment Scope
We use Cognito forms to create online, custom forms to gather a huge array of client information. We also use Cognito forms for our client engagement letters as it allows us to custom tailor them for each client while also collecting payment through Stripe.
Pros and Cons
  • Conditional logic
  • Answer piping
  • Iframe embedding
  • Support is friendly and easy to work with to resolve issues on your specific form
  • Zapier integration opens up endless possibilities to automate using the information from your form
Likelihood to Recommend
Well suited for securely collecting information for our tax and accounting clients

Easy embedding makes the forms look very polished and customized

The UI is polished and easy to jump into

The paid subscriptions are not particularly cheap however

Tge syntax used for calculations is unintuitive difficult to work with for non-programmers. Using a syntax more similar to excel formulas would have made this instantly accessible to a huge swath of users.




Cognito Forms Feature Ratings
Survey Format & Appearance (3)
N/A
N/A
Survey templates
N/A
N/A
Themes
N/A
N/A
Custom logo/branding
N/A
N/A
Survey Content (3)
N/A
N/A
Changes to live survey
N/A
N/A
Question design help
N/A
N/A
Multiple question types
N/A
N/A
Survey Logic (1)
N/A
N/A
Survey logic flexibility
N/A
N/A
Survey Reporting & Analytics (5)
N/A
N/A
Response tracking
N/A
N/A
Data export
N/A
N/A
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
N/A
N/A
Access controls
N/A
N/A
Compliance
N/A
N/A
Return on Investment
  • Increased control over cash flow
  • Enhanced client experience
  • Flexible, intuitive forms for client use
Usability
7
Non calculated fields are easy to use. Calculations can be a nightmare to get working due to complex and unintuitive syntax, as a non-programmer
Support Rating
8
Very friendly and helpful, but typically takes at least one day to respond. However, when they do respond they dive right into the specific form I ask about and tell me exactly how to fix what I need help with.

Wonderful, but a maintenance headache

Rating: 10 out of 10
February 01, 2022
Jd
James de Raeve
GM India and VP Certification
The Open Group (Computer Software, 51-200 employees)
Vetted Review
Verified User
Cognito Forms
3 years of experience
View profile
Use Cases and Deployment Scope
We run professional certification programs for senior Architects, Data Scientists, and Technical Specialists. We use Cognito Forms to collect candidate information including descriptions of experience and demonstrations of skill. We have business rules regarding dates, levels of seniority, areas of expertise, etc. We also use Cognito forms for subject matter experts to record their reviews of the candidates' applications, and we use them to gather the findings of peer review boards that interview candidates. In addition, we use the forms' lookup and workflow capabilities to select the reviewers and route candidate forms to them
Pros and Cons
  • Powerful conditional logic for controlling visibility, optionality etc
  • Lookups to provide access to lists from other forms, plus filters to select valid entries
  • Email based workflow, and the ability to open pre-filled forms from links in the email
  • Responsive and knowledgable support by email
  • The ability to structure a form into sections, and sections within sections, to group related fields together for naming and reference, and for copying/pasting within the form
Likelihood to Recommend
It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...
Cognito Forms Feature Ratings
Survey Format & Appearance (3)
N/A
N/A
Survey templates
N/A
N/A
Themes
N/A
N/A
Custom logo/branding
N/A
N/A
Survey Content (3)
N/A
N/A
Changes to live survey
N/A
N/A
Question design help
N/A
N/A
Multiple question types
N/A
N/A
Survey Logic (1)
N/A
N/A
Survey logic flexibility
N/A
N/A
Survey Reporting & Analytics (5)
N/A
N/A
Response tracking
N/A
N/A
Data export
N/A
N/A
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
N/A
N/A
Access controls
N/A
N/A
Compliance
N/A
N/A
Return on Investment
  • We've been able to get away from Word and pdf forms and build a functionality that is conditional on form content
  • The speed of getting a good-enough version up and running to meet an immediate business need is outstanding
  • The cost of improving a set of almost good-enough forms or propagating a change in business rules is depressing
Usability
10
Quick to get started, easy to get complicated!
Support Rating
10
quick and knowledgable

Cognito Forms Review

Rating: 9 out of 10
Incentivized
April 20, 2021
WS
Willem Smit
Managing Director
Business Hunters Int. (Banking, 1-10 employees)
Vetted Review
Verified User
Cognito Forms
4 years of experience
Use Cases and Deployment Scope
We use Cognito Forms to onboard clients and collect information. We integrated some of the forms directly onto our website. We use Cognito Forms daily across our organisation. It’s a simple to implement, safe and cost effective tool that form part of our business tool box. By using Cognito Forms it automates some of our business processes and safe us a tremendous amount of time and money.
Pros and Cons
  • Cost effective.
  • Easy to use.
  • Safe.
  • Automates data collection.
Likelihood to Recommend
We use Cognito Forms to do client onboarding and data collection. We have handled hundreds of clients without any hiccups. It’s a very easy to use platform that’s secure, cost effective and just works seamlessly.
Cognito Forms Feature Ratings
Survey Format & Appearance (3)
80%
8.0
Survey templates
80%
8.0
Themes
70%
7.0
Custom logo/branding
90%
9.0
Survey Content (3)
66.66666666666667%
6.7
Changes to live survey
N/A
N/A
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
70%
7.0
Response tracking
N/A
N/A
Data export
90%
9.0
Standard reports
80%
8.0
Custom reports
90%
9.0
Analytics
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
90%
9.0
Access controls
80%
8.0
Compliance
100%
10.0
Return on Investment
  • Safe us a lot of time doing client onboarding.
  • Use it for data collection for business plan info collection.
Other Software Used
Usability
10
We have been using Cognito Forms for over 5 years. We find it very easy use and it is part of the programs we use on a daily basis.
Support Rating
9
Whenever we required support the issues were resolved within a few hours. Never had a bad experience with them.

Cognito Forms is a Great system and easy to use!

Rating: 9 out of 10
Incentivized
March 05, 2020
Verified User
Vetted Review
Verified User
Cognito Forms
2 years of experience
Use Cases and Deployment Scope
We use Cognito Forms for several different purposes. In HR, I use it for new hires, temps, employee changes, and terms. We are required to track new hires, set-up security information, door access, what computer systems they need, etc. We use that form to add and edit every time there is a change to that employee and for termination. The company uses it for order forms, marketing, quality, security, etc.
Pros and Cons
  • New Hire Form - It announces the new hire and provides direction to several departments on their needs, computer, phone, security level, etc.
  • Terminations - We use it to shut off security, badges, computers, track phone, electronics, etc.
  • Temp Form - It provides an avenue to enter them into our payroll system for tracking hours, also, for the start and end dates.
Likelihood to Recommend
I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Cognito Forms Feature Ratings
Survey Format & Appearance (3)
90%
9.0
Survey templates
90%
9.0
Themes
90%
9.0
Custom logo/branding
90%
9.0
Survey Content (3)
90%
9.0
Changes to live survey
90%
9.0
Question design help
90%
9.0
Multiple question types
90%
9.0
Survey Logic (1)
90%
9.0
Survey logic flexibility
90%
9.0
Survey Reporting & Analytics (5)
90%
9.0
Response tracking
90%
9.0
Data export
90%
9.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Analytics
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
90%
9.0
Vendor-offered crowdsourcing
90%
9.0
Respondent restrictions
90%
9.0
Survey Administration & Security (2)
90%
9.0
Access controls
90%
9.0
Compliance
90%
9.0
Return on Investment
  • A simplified process
  • Everything in one place
  • All associates using the same system.
Alternatives Considered
I have not used any other programs like Cognito Forms. I have been with my company for almost two years. I very much like the ease of this system and its capabilities. I like knowing everyone is using the same thing. I do not foresee us making any changes to our current use of Cognito Forms.
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