Name: Collab OneContact WFO
Rating: 9 (1 reviews)
Author: Collab

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Server Virtualization

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Contest Management

Email Marketing

Marketing Attribution

Marketing Automation

Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales

Cloud Access Security Brokers

Cloud Infrastructure Entitlement Management

Security

Aviation

Construction Takeoff and Estimating

Digital Forensics

Financial Services CRM

Hospital Management

Internet of Medical Things

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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OneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab.

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Collab OneContact WFO

Call Center Workforce Optimization

Collab is a Contact Center software provider, fully based on IP architecture. Its portfolio includes: OneContact CC, OneContact WFO, Gamification solution for Contact Centers and OneContact PBX, available in on-premises and cloud models. Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scaled organizations. With this strategy and R&amp;D capabilities, Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare and Government. Collab is also part of the restrict group of companies mentioned in Gartner's Magic Quadrant. Collab belongs to Volaris Group.

Collab

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Call Center Workforce Optimization Software

OneContact WFO

OneContact WFO

Overview

What is OneContact WFO?