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Collectly

Collectly

Overview

What is Collectly?

Collectly, a small company in Walnut, California, offers a digital communication system touted by the vendor as a faster, simpler way to collect payments from indebted patients.

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Recent Reviews

TrustRadius Insights

Collectly has proven to be a valuable solution for healthcare providers and billing offices, addressing several key business problems. …
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Pricing

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What is Collectly?

Collectly, a small company in Walnut, California, offers a digital communication system touted by the vendor as a faster, simpler way to collect payments from indebted patients.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Collectly?

Collectly Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Collectly has proven to be a valuable solution for healthcare providers and billing offices, addressing several key business problems. Users have found that Collectly greatly improves the patient payment experience by making it easy for patients to make payments and send out reminders. This streamlines the payment process, resulting in more timely payments and reducing the need for manual follow-ups. Additionally, the software seamlessly integrates with other systems like Eclinical Works, simplifying setup and ensuring a smooth workflow for billing offices.

Another significant benefit of Collectly is its exceptional customer service. Customers have praised Collectly's attentive and responsive support team, appreciating that their feedback is not only heard but also implemented. This level of service contributes to an overall positive experience for users, allowing them to address any concerns or issues promptly.

Furthermore, Collectly's in-depth knowledge of the healthcare space has been highly valued by users. By automating the process of sending statements, Collectly reduces time-consuming manual work and eliminates human errors. This up-to-date knowledge ensures that statements are accurate and compliant with billing regulations.

Lastly, users report a notable improvement in accounts receivable collection thanks to Collectly. The ability to collect more patient payments faster enhances cash flow and financial stability for healthcare providers. This improvement in accounts receivable collection is attributed to the streamlined payment process, automated statements, and effective patient reminders provided by the software.

Overall, Collectly effectively solves key business problems within the healthcare industry by enhancing the patient payment experience, providing top-notch customer service, automating processes, and improving accounts receivable collection.

EMR Integration: Many users have expressed their appreciation for Collectly's seamless integration with their EMR system, making it easy to access and utilize. This integration has allowed them to efficiently manage patient balances and streamline their operations without the need for manual data entry or switching between different systems.

User-friendly Dashboard: Users have found Collectly's dashboard to be very user-friendly, providing all the necessary information in one place. This convenience allows them to easily track and manage patient balances, saving time and effort. The intuitive design of the dashboard has been praised by multiple reviewers.

Efficient Communication and Payment Collection: Reviewers have highlighted that Collectly makes contacting and collecting payments from patients a seamless process. The software facilitates efficient communication through features like live chat, allowing real-time interaction with patients. This functionality has significantly improved customer service and streamlined payment collection for several users.

Inconvenient EMR Restrictions: Some users have found that the EMR system in Collectly has limitations that require manual fixes, causing inconvenience.

Lack of Automated Email Feature: Reviewers have expressed a desire for an automated email feature to identify accounts that need fixing, as the current process involves manually running a report, which can be time-consuming.

Payment Accuracy Issues: Several users have reported instances where payments were not applied correctly, suggesting potential issues with the accuracy of financial transactions in Collectly.

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