Overview
What is CollectMax?
JST in Richmond, Virginia offers CollectMax, a debt collection management software system, which is offered by the vendor as an advanced system for collections firms with document generation, reporting, and litigation support, as well as general process automation features.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is CollectMax?
CollectMax Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews
Community Insights
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- Pros
- Cons
CollectMax has been a game-changer for litigation practices, enabling users to streamline reporting and compliance. With the software's advanced functionality, collectors can easily deposit money, reconcile bank accounts, and write checks while avoiding costly errors and meeting strict deadlines. CollectMax has been used for over 12 years by some reviewers, who have praised its cost savings and ease-of-use features.
CollectMax is considered versatile, with new features being incorporated based on customer feedback. It simplifies training for collectors, allowing managers to get creative with account details. The system is extremely capable, allowing users to manage real-world trust banking, create flexible documents, and document every detail of the legal collections process. Moreover, CollectMax is also used for drafting documents based on templates and keeping track of expenditures for court costs.
The reliability of CollectMax is one of its key benefits, with outstanding customer support available when needed. MaxUpdater has been a favorite feature of CollectMax among reviewers as it reduces manual work and saves time. The support staff is friendly, patient and extremely knowledgeable about the product. Although some reviewers suggest incorporating a separate calendar as it would be beneficial for tracking activities and follow-up queues, it is worth mentioning that CollectMax is always improving with constant adaptations and improvements based on user feedback.
Overall, CollectMax is a simple yet powerful piece of software that satisfies all business needs for collection law firms and HOA collections. Training and understanding are crucial to using CollectMax effectively as it manages real-world trust accounts. In summary, this product helps users avoid errors while meeting strict deadlines throughout the legal collection process thanks to its usability and flexibility.
Adaptability: Many users found CollectMax highly adaptable to their needs, allowing them to manage transactions efficiently. The flexibility and ease of adaptation of CollectMax to specific needs was appreciated by several users.
User-friendly interface: Several reviewers noted that the user interface of CollectMax was intuitive and easy to use, requiring minimal training for staff. They found it easy to handle accounting tasks and reconcile with this software.
Accurate reporting system: Several reviewers commented on the accuracy of CollectMax's reporting system. They also appreciated its customization options which allowed them to tailor reports according to their preferences.
Slow Customer Support: Users report that customer support is slow, which has resulted in issues dragging on for weeks and causing frustration. Some users have noted that this lack of timely assistance can be a significant challenge when using CollectMax.
Unintuitive Interfaces: Several users have expressed difficulty with the MaxExtract and MaxUpdater interfaces, noting that they are not as intuitive as other areas of the software. This has led to some challenges in effectively using these features, which may require additional time to learn.
Weak Banking and Accounting Features: Many reviewers feel that the banking and accounting features within CollectMax are not developed enough to maintain all records within the software. Specifically, some users note difficulties in generating basic financial reports required for IOLTAs and an inability to search for checks entered in incorrect accounts.