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Combodo  iTop

Combodo iTop

Overview

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software…

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Recent Reviews
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Pricing

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What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Combodo iTop Video

Visit https://youtu.be/o8PbHXUozhI to watch Combodo iTop video.

Combodo iTop Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Combodo iTop starts at $0.

Jira Service Management, Zendesk Suite, and GLPI are common alternatives for Combodo iTop.

Reviewers rate Change requests repository and Change calendar and Service-level management highest, with a score of 10.

The most common users of Combodo iTop are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Malik Nate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The best hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by very professional IT people to manage the complex shared infrastructure. Has the ability to analyze the impact of an incident or a change on various services and contracts that you have to fulfill.
  • Change management.
  • Fully configurable configuration management.
  • Service and contract management.
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
  • Consistency audit to check data quality.
  • Configurable SLA management.
  • Help desk and incident management.
Incident and problem management (7)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Service restoration
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
100%
10.0
Configuration mangement
100%
10.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
100%
10.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
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