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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)


What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…

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Recent Reviews

TrustRadius Insights

Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for …
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Popular Features

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  • Message alerts (7)
  • Answering rules (7)
  • Directory of employee names (7)
  • Call screening (7)

Reviewer Pros & Cons

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What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.2

Call Management

Customized phone system settings

Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3
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Product Details

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP (VoiceEdge) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.

Reviewers rate Call reports highest, with a score of 8.9.

The most common users of Comcast Business VOIP (VoiceEdge) are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for various use cases. Users have found it easy to set up and simple to use, making it suitable for organizations of all sizes. The software is particularly useful for office-based staff, thanks to its phone tree system, which effectively routes callers to the appropriate departments.

In addition, Comcast Business VOIP has served as an alternative to regular landlines, especially for businesses that are relocating or expanding across the country. It has been instrumental in facilitating communication with offshore clients and remote office personnel. Many teams within organizations have adopted this service after witnessing its success with initial adopters. From general business phones to calling groups, Comcast Business VOIP has proven beneficial, specifically for support teams that provide phone assistance for products.

One notable feature appreciated by users is the well-designed voice prompts on the main menu, which aid in efficiently routing callers to their desired destinations. However, it is worth noting that while the service generally works as expected as long as there is stable internet connectivity, some users have experienced occasional service interruptions. Although limited customer support has been reported, Comcast Business VOIP has made efforts to resolve these issues.

Overall, Comcast Business VOIP serves as a reliable and user-friendly solution for businesses' telecommunication needs, enabling seamless communication both within the organization and with external stakeholders.

Comprehensive and Feature-rich Solution: Multiple users have found Comcast Business VOIP to be a comprehensive and feature-rich solution for their communication needs. They appreciate the wide range of features such as long distance and offshore calls, voicemail to text, call recording, unlimited international long distance calling, and more.

Convenient Phone Call Management: Reviewers have praised the convenience of managing phone calls with Comcast Business VOIP. They value the ability to easily send and receive calls, set up extensions, handle incoming and outgoing calls, as well as use the Voicemail to Text feature for quick message overviews without listening to them.

Flexibility and Reliability: Users describe Comcast Business VOIP as a reliable business phone solution that meets their needs. They appreciate having individual extensions and direct phone numbers, along with the flexibility to select preferred routing options. The quality of phone calls is also commended for its reliability without any noise issues.

Low Barrier to Entry: Some users have found that the low barrier to entry of Comcast Business VOIP has made it more difficult for them to use advanced features. It can be challenging to remember how to perform tasks like call transfers when using a regular telephone.

Portable Phone Battery: Users have mentioned that the battery life of the portable phone can be problematic, especially during long meetings. When the battery dies, it can disrupt communication and cause inconvenience.

Limited Functionality of Web Portal: The phone service web portal is described as having low functionality by users. They suggest implementing a ticketing system for issue resolution to improve customer support and streamline problem-solving processes.

Attribute Ratings


(1-7 of 7)
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Score 8 out of 10
Vetted Review
Verified User
Voip solution for small business. Customizable phone system.
  • cost
  • customization
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
After being on the BVE system for almost a year now, there were a lot of frustrations in the beginning. I feel we could have saved a lot of headaches with the phones being set up a little differently and getting an overview of the different configurations. The phones seem reliable and call quality is good.
Score 1 out of 10
Vetted Review
Verified User
We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The total user base of 16 users.
  • The individuals who provide support are really great people who want to help
  • Phone quality
  • Call quality
  • The phone system (sad)
  • Phone service web portal (low functionality)
  • Get a ticketing system (non-existent)
  • Response time to resolve issues (10 - 14 days)
We switched over to Comcast Business VOIP earlier in the year. In my opinion, Big MISTAKE! In my opinion, the service is not ready for business usage. Probably adequate for residential or sole proprietors. In my experience, there is no ability to manage the system through the service portal other than the most basic settings for a user. In my experience, there is no ticketing system to request service or report issues. In my experience, the delay for getting a service ticket acted upon is 10 to 14 days, even for the most basic of requests like adding an additional user. Too bad, so sad, if your issue needs immediate attention. If you want to have a call center to support your products, it can be done. But, in my opinion, it will be complicated, and there will be no reporting on what is going on, and the workarounds to accomplish the task will nickel-dime you to the point of paying 2 or 3 times what you would expect, and you still will get something that is barely adequate or inadequate. In my experience, they also screwed up the billing, where they were charging me for every phone number, even the ones that were Comcast's, and intended to access phone system features such as toll-free phone numbers at $10.00 per month. In my case, this amounted to over $1000.00 in extra billing charges for an office of 16 phones. In my experience, it took 4 trouble tickets, losing my cool twice, and 5 months to get the issue resolved. So, I feel, if you don't mind getting your co-workers mad at you for making the decision to go with Comcast Business VOIP and you want your boss to schedule a weekly meeting to make sure you are not screwing up other projects you are entrusted with, then, by all means, use Comcast Business VOIP. Otherwise, cross it off the list of potential solutions.
Score 8 out of 10
Vetted Review
Verified User
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.
  • Voice calling.
  • Smart device apps.
  • automatic attendant.
  • Phone tree system.
  • Remote usage.
  • Siloed users that shouldn't be part of phone tree.
It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.
David Duque Seiler | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
We started using ComcastBusiness VOIP as an option lo landlines but the service was not the greatest and the customer service was not the greatest either, we experienced a great amount of service interruption and no support! I have to say that they went out of their way to have the service up and running! We have been looking for an alternative to regular landlines because we have been moving across the country and landlines are still limited for this. We have been evaluating the need for actual "landlines" having the whole mobile industry in a nonstop advance and always have liked the "separate" idea of having simply a phone number where we can receive customer calls.
  • Internet services.
  • Sales
  • Customer service.
  • Dependability
  • Acknowledgement
We continued having issues with the service and the inability to reach tech support makes it unsustainable. On the other side, I have to acknowledge that they went out of their way to be able to provide the services as they had to do some great length of work on the roads to bring the cable. But weighing the ups and downs it was not worth keeping the service.
Score 8 out of 10
Vetted Review
All employees have a physical phone on their desks with their own extension numbers and phone numbers. We can direct dial their phones when out of the building and their emails all have a direct phone number in their signatures. When in the building, we can just call extensions. The voice prompts on the main menu are great and help route callers appropriately.
  • Callers can select their options of where to route.
  • User extensions on each phone.
  • Direct phone numbers for employee phones.
  • Awful interface to manage caller menu in my opinion.
  • Awful interface to manage employee extensions / numbers in my opinion.
  • I feel that the iPhone app is a bit overly complicated.
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
Nicholas De Salvo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Comcast VOIP came packaged with our business internet service and has since become our primary source of incoming and outgoing phone calls throughout the whole company. It was pretty easy to setup, is simple to use and as long as there is internet service, it works as we expect it to.
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Jayesh Vaghasiya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is used by our organization to communicate with our offshore client. We are using it mainly for communicating with remote office people. Previously few teams have started using it but after some time many teams in our company are using it. Overall we had good experience with it.
  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
  • Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.
It is well suited for long distance offshore calls, meetings, group meetings, Team meetings etc. In the places where you are not having power backup at that location, it is very less appropriate.
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