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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)

Overview

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…

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Recent Reviews

TrustRadius Insights

Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for …
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Popular Features

View all 16 features
  • Message alerts (7)
    7.7
    77%
  • Directory of employee names (7)
    7.2
    72%
  • Answering rules (7)
    7.1
    71%
  • Call screening (7)
    6.6
    66%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.1
Avg 8.2

Call Management

Customized phone system settings

6.9
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.6
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

5.1
Avg 8.3
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Product Details

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP (VoiceEdge) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.

Reviewers rate Call reports highest, with a score of 8.8.

The most common users of Comcast Business VOIP (VoiceEdge) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for various use cases. Users have found it easy to set up and simple to use, making it suitable for organizations of all sizes. The software is particularly useful for office-based staff, thanks to its phone tree system, which effectively routes callers to the appropriate departments.

In addition, Comcast Business VOIP has served as an alternative to regular landlines, especially for businesses that are relocating or expanding across the country. It has been instrumental in facilitating communication with offshore clients and remote office personnel. Many teams within organizations have adopted this service after witnessing its success with initial adopters. From general business phones to calling groups, Comcast Business VOIP has proven beneficial, specifically for support teams that provide phone assistance for products.

One notable feature appreciated by users is the well-designed voice prompts on the main menu, which aid in efficiently routing callers to their desired destinations. However, it is worth noting that while the service generally works as expected as long as there is stable internet connectivity, some users have experienced occasional service interruptions. Although limited customer support has been reported, Comcast Business VOIP has made efforts to resolve these issues.

Overall, Comcast Business VOIP serves as a reliable and user-friendly solution for businesses' telecommunication needs, enabling seamless communication both within the organization and with external stakeholders.

Comprehensive and Feature-rich Solution: Multiple users have found Comcast Business VOIP to be a comprehensive and feature-rich solution for their communication needs. They appreciate the wide range of features such as long distance and offshore calls, voicemail to text, call recording, unlimited international long distance calling, and more.

Convenient Phone Call Management: Reviewers have praised the convenience of managing phone calls with Comcast Business VOIP. They value the ability to easily send and receive calls, set up extensions, handle incoming and outgoing calls, as well as use the Voicemail to Text feature for quick message overviews without listening to them.

Flexibility and Reliability: Users describe Comcast Business VOIP as a reliable business phone solution that meets their needs. They appreciate having individual extensions and direct phone numbers, along with the flexibility to select preferred routing options. The quality of phone calls is also commended for its reliability without any noise issues.

Low Barrier to Entry: Some users have found that the low barrier to entry of Comcast Business VOIP has made it more difficult for them to use advanced features. It can be challenging to remember how to perform tasks like call transfers when using a regular telephone.

Portable Phone Battery: Users have mentioned that the battery life of the portable phone can be problematic, especially during long meetings. When the battery dies, it can disrupt communication and cause inconvenience.

Limited Functionality of Web Portal: The phone service web portal is described as having low functionality by users. They suggest implementing a ticketing system for issue resolution to improve customer support and streamline problem-solving processes.

Attribute Ratings

Reviews

(1-6 of 6)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
The system stacks up well against the previous voip company. Features are there, admin dashboard has a lot of features. I think a better onboarding with the configuration would truly make a huge difference with frustrations.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in our environment.
David Duque Seiler | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
Score 8 out of 10
Vetted Review
ResellerIncentivized
We've used Allworx phone systems onsite. They are the most expensive option when it comes to VOIP. We noticed that we paid for equipment over service with them. Service was great - and pennies on the dollar of what Comcast charges. But the equipment costs thousands of dollars. The use of the system was a bit easier with Allworx, but we solely switched because of the equipment cost.
Nicholas De Salvo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ooma Office
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
Jayesh Vaghasiya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Polycom
Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
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