Comcast Business VOIP (VoiceEdge)

After being on the BVE system for almost a year now, there were a lot of frustrations in the beginning. I feel we could have saved a lot of headaches with the phones being set up a little differently and getting an overview of the different configurations. The phones seem reliable and call quality is good.

We switched over to Comcast Business VOIP earlier in the year. In my opinion, Big MISTAKE! In my opinion, the service is not ready for business usage. Probably adequate for residential or sole proprietors. In my experience, there is no ability to manage the system through the service portal other than the most basic settings for a user. In my experience, there is no ticketing system to request service or report issues. In my experience, the delay for getting a service ticket acted upon is 10 to 14 days, even for the most basic of requests like adding an additional user. Too bad, so sad, if your issue needs immediate attention. If you want to have a call center to support your products, it can be done. But, in my opinion, it will be complicated, and there will be no reporting on what is going on, and the workarounds to accomplish the task will nickel-dime you to the point of paying 2 or 3 times what you would expect, and you still will get something that is barely adequate or inadequate. In my experience, they also screwed up the billing, where they were charging me for every phone number, even the ones that were Comcast's, and intended to access phone system features such as toll-free phone numbers at $10.00 per month. In my case, this amounted to over $1000.00 in extra billing charges for an office of 16 phones. In my experience, it took 4 trouble tickets, losing my cool twice, and 5 months to get the issue resolved. So, I feel, if you don't mind getting your co-workers mad at you for making the decision to go with Comcast Business VOIP and you want your boss to schedule a weekly meeting to make sure you are not screwing up other projects you are entrusted with, then, by all means, use Comcast Business VOIP. Otherwise, cross it off the list of potential solutions.

It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.

We continued having issues with the service and the inability to reach tech support makes it unsustainable. On the other side, I have to acknowledge that they went out of their way to be able to provide the services as they had to do some great length of work on the roads to bring the cable. But weighing the ups and downs it was not worth keeping the service.

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.

It is well suited for long distance offshore calls, meetings, group meetings, Team meetings etc. In the places where you are not having power backup at that location, it is very less appropriate.