I would not ever recommend this VoIP system to anyone.
Voip solution for small business. Customizable phone system.
Overview
What is Comcast Business VOIP (VoiceEdge)?
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…
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Popular Features
- Message alerts (7)7.878%
- Answering rules (7)7.272%
- Directory of employee names (7)7.272%
- Call screening (7)6.767%
Reviewer Pros & Cons
Pricing
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What is Comcast Business VOIP (VoiceEdge)?
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
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Product Details
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What is Comcast Business VOIP (VoiceEdge)?
Comcast Business VOIP (VoiceEdge) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.
Reviewers rate Call reports highest, with a score of 8.9.
The most common users of Comcast Business VOIP (VoiceEdge) are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for various use cases. Users have found it easy to set up and simple to use, making it suitable for organizations of all sizes. The software is particularly useful for office-based staff, thanks to its phone tree system, which effectively routes callers to the appropriate departments.
In addition, Comcast Business VOIP has served as an alternative to regular landlines, especially for businesses that are relocating or expanding across the country. It has been instrumental in facilitating communication with offshore clients and remote office personnel. Many teams within organizations have adopted this service after witnessing its success with initial adopters. From general business phones to calling groups, Comcast Business VOIP has proven beneficial, specifically for support teams that provide phone assistance for products.
One notable feature appreciated by users is the well-designed voice prompts on the main menu, which aid in efficiently routing callers to their desired destinations. However, it is worth noting that while the service generally works as expected as long as there is stable internet connectivity, some users have experienced occasional service interruptions. Although limited customer support has been reported, Comcast Business VOIP has made efforts to resolve these issues.
Overall, Comcast Business VOIP serves as a reliable and user-friendly solution for businesses' telecommunication needs, enabling seamless communication both within the organization and with external stakeholders.
Comprehensive and Feature-rich Solution: Multiple users have found Comcast Business VOIP to be a comprehensive and feature-rich solution for their communication needs. They appreciate the wide range of features such as long distance and offshore calls, voicemail to text, call recording, unlimited international long distance calling, and more.
Convenient Phone Call Management: Reviewers have praised the convenience of managing phone calls with Comcast Business VOIP. They value the ability to easily send and receive calls, set up extensions, handle incoming and outgoing calls, as well as use the Voicemail to Text feature for quick message overviews without listening to them.
Flexibility and Reliability: Users describe Comcast Business VOIP as a reliable business phone solution that meets their needs. They appreciate having individual extensions and direct phone numbers, along with the flexibility to select preferred routing options. The quality of phone calls is also commended for its reliability without any noise issues.
Low Barrier to Entry: Some users have found that the low barrier to entry of Comcast Business VOIP has made it more difficult for them to use advanced features. It can be challenging to remember how to perform tasks like call transfers when using a regular telephone.
Portable Phone Battery: Users have mentioned that the battery life of the portable phone can be problematic, especially during long meetings. When the battery dies, it can disrupt communication and cause inconvenience.
Limited Functionality of Web Portal: The phone service web portal is described as having low functionality by users. They suggest implementing a ticketing system for issue resolution to improve customer support and streamline problem-solving processes.
Attribute Ratings
Reviews
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December 05, 2023
I would not ever recommend this VoIP system to anyone.
Voip solution for small business. Customizable phone system.
October 10, 2022
In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions
Score 1 out of 10
Vetted Review
Verified User
We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The total user base of 16 users.
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.
We started using ComcastBusiness VOIP as an option lo landlines but the service was not the greatest and the customer service was not the greatest either, we experienced a great amount of service interruption and no support! I have to say that they went out of their way to have the service up and running! We have been looking for an alternative to regular landlines because we have been moving across the country and landlines are still limited for this. We have been evaluating the need for actual "landlines" having the whole mobile industry in a nonstop advance and always have liked the "separate" idea of having simply a phone number where we can receive customer calls.
June 13, 2022
Overpriced but decent VOIP service
All employees have a physical phone on their desks with their own extension numbers and phone numbers. We can direct dial their phones when out of the building and their emails all have a direct phone number in their signatures. When in the building, we can just call extensions. The voice prompts on the main menu are great and help route callers appropriately.
March 20, 2018
Solid Service With Low Barrier To Entry
Comcast VOIP came packaged with our business internet service and has since become our primary source of incoming and outgoing phone calls throughout the whole company. It was pretty easy to setup, is simple to use and as long as there is internet service, it works as we expect it to.
March 13, 2018
Full featured business phone.
It is used by our organization to communicate with our offshore client. We are using it mainly for communicating with remote office people. Previously few teams have started using it but after some time many teams in our company are using it. Overall we had good experience with it.