I would not ever recommend this VoIP system to anyone.
Voip solution for small business. Customizable phone system.
Overview
What is Comcast Business VOIP (VoiceEdge)?
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…
Recent Reviews
Popular Features
- Message alerts (7)7.878%
- Answering rules (7)7.272%
- Directory of employee names (7)7.272%
- Call screening (7)6.666%
Reviewer Pros & Cons
Pricing
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Unavailable
What is Comcast Business VOIP (VoiceEdge)?
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
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Product Details
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- Tech Details
- FAQs
What is Comcast Business VOIP (VoiceEdge)?
Comcast Business VOIP (VoiceEdge) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.
Reviewers rate Call reports highest, with a score of 8.9.
The most common users of Comcast Business VOIP (VoiceEdge) are from Small Businesses (1-50 employees).
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(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for various use cases. Users have found it easy to set up and simple to use, making it suitable for organizations of all sizes. The software is particularly useful for office-based staff, thanks to its phone tree system, which effectively routes callers to the appropriate departments.
In addition, Comcast Business VOIP has served as an alternative to regular landlines, especially for businesses that are relocating or expanding across the country. It has been instrumental in facilitating communication with offshore clients and remote office personnel. Many teams within organizations have adopted this service after witnessing its success with initial adopters. From general business phones to calling groups, Comcast Business VOIP has proven beneficial, specifically for support teams that provide phone assistance for products.
One notable feature appreciated by users is the well-designed voice prompts on the main menu, which aid in efficiently routing callers to their desired destinations. However, it is worth noting that while the service generally works as expected as long as there is stable internet connectivity, some users have experienced occasional service interruptions. Although limited customer support has been reported, Comcast Business VOIP has made efforts to resolve these issues.
Overall, Comcast Business VOIP serves as a reliable and user-friendly solution for businesses' telecommunication needs, enabling seamless communication both within the organization and with external stakeholders.
Comprehensive and Feature-rich Solution: Multiple users have found Comcast Business VOIP to be a comprehensive and feature-rich solution for their communication needs. They appreciate the wide range of features such as long distance and offshore calls, voicemail to text, call recording, unlimited international long distance calling, and more.
Convenient Phone Call Management: Reviewers have praised the convenience of managing phone calls with Comcast Business VOIP. They value the ability to easily send and receive calls, set up extensions, handle incoming and outgoing calls, as well as use the Voicemail to Text feature for quick message overviews without listening to them.
Flexibility and Reliability: Users describe Comcast Business VOIP as a reliable business phone solution that meets their needs. They appreciate having individual extensions and direct phone numbers, along with the flexibility to select preferred routing options. The quality of phone calls is also commended for its reliability without any noise issues.
Low Barrier to Entry: Some users have found that the low barrier to entry of Comcast Business VOIP has made it more difficult for them to use advanced features. It can be challenging to remember how to perform tasks like call transfers when using a regular telephone.
Portable Phone Battery: Users have mentioned that the battery life of the portable phone can be problematic, especially during long meetings. When the battery dies, it can disrupt communication and cause inconvenience.
Limited Functionality of Web Portal: The phone service web portal is described as having low functionality by users. They suggest implementing a ticketing system for issue resolution to improve customer support and streamline problem-solving processes.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
December 05, 2023
I would not ever recommend this VoIP system to anyone.
- cost
- customization
- Not a fan of the poly phones
- I feel if the phones were set up better when installed it would have saved a lot of headache.
October 10, 2022
In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions
Score 1 out of 10
Vetted Review
Verified User
- The individuals who provide support are really great people who want to help
- Phone quality
- Call quality
- The phone system (sad)
- Phone service web portal (low functionality)
- Get a ticketing system (non-existent)
- Response time to resolve issues (10 - 14 days)
- Voice calling.
- Smart device apps.
- automatic attendant.
- Phone tree system.
- Remote usage.
- Siloed users that shouldn't be part of phone tree.
- Internet services.
- Sales
- Customer service.
- Dependability
- Acknowledgement
June 13, 2022
Overpriced but decent VOIP service
- Callers can select their options of where to route.
- User extensions on each phone.
- Direct phone numbers for employee phones.
- Awful interface to manage caller menu in my opinion.
- Awful interface to manage employee extensions / numbers in my opinion.
- I feel that the iPhone app is a bit overly complicated.
March 20, 2018
Solid Service With Low Barrier To Entry
- Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
- You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
- The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
- It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
March 13, 2018
Full featured business phone.
- It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
- This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
- Directory listening etc, call recording is also good.
- Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.