- We have a live chat icon on the website, so users can easily contact us for instant support.
- Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
- Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
Comm100 Scorecard Summary
Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction.
Unlike traditional chat, Comm100 Live Chat allows you to
establish rich and multi-media connections with visitors. Visitors can
move easily from Chatbot to text and audio/video chat.
As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.
First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication.
Comm100 Support Options
|Video Tutorials / Webinar|
Comm100 Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, Turkish and Greek.|