Comm100 Reviews

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Score 8.2 out of 101

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Allan Wade profile photo
Score 9 out of 10
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  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
  • Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
I like their support service as well... very responsive and helpful.
Read Allan Wade's full review

About Comm100

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction.

Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat.

As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.

First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication.

Categories:  Live Chat

Comm100 Features

Has featureChatbot that automates your live chat
Has featureAudio & Video Chat
Has featureFully customizable chat buttons and windows
Has featureInsightful performance reports & analysis
Has featureRule-based chat routing and allocation
Has featureIndustry-leading security and reliability
Has feature100% uptime with the MaximumOn technology
Has featureMultiple Languages and auto-translation
Has featureAPIs and webhooks
Has featureReal-time visitor monitoring and tracking
Has featureRule-based proactive chat
Has featureRich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
Has featurePre-chat survey, post-chat survey, operator wrap-up
Has featureTeam collaboration and supervision
Has featureGranular permission setting
Has featureComplete easy-to-search chat history
Has featureIntegration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
Has featureWeb, desktop and mobile apps

Comm100 Screenshots

Comm100 Integrations

Comm100 Competitors

Live2Support, LiveChat, LivePerson


Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Comm100 Support Options

 Free Version
Live Chat
Social Media
Video Tutorials / Webinar

Comm100 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Languages: English, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, Turkish and Greek.