Comm100 Reviews

2 Ratings
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Score 8.2 out of 100

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October 21, 2020
Rob Rasmussen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Comm100 has been a nice addition to our marketing/sales arsenal. We’ve been able to interact faster with more potential customers, allowing us to continually be responsive in a more timely manner. Their near-seamless Salesforce integration allows us to quickly get a lead to the right person in our organization, which gives us a greater potential to close the sale. We’ve also found that having Comm100’s live chat on our site has allowed us to see bottlenecks in our website user flow, helping us to determine what additional collateral is needed to make or break the customer experience.
  • Real-time, reliable communication system.
  • Provides unique opportunities to show clients specific pieces of content.
  • Easy to use platform for all employees.
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat.
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond.
Read Rob Rasmussen's full review
March 19, 2015
Allan Wade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
  • Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
I like their support service as well... very responsive and helpful.
Read Allan Wade's full review

What is Comm100?

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage with tools including co-browsing, auto-translation, routing, and audio and video chat. Comm100 Live Chat is available in business and enterprise edition, as well as a free plan with unlimited agents and chats.

The vendor states front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI, and boast over 6500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide personalized live chat experience.

Categories:  Live Chat

Comm100 Features

Has featureChatbot that automates your live chat
Has featureAudio & Video Chat
Has featureFully customizable chat buttons and windows
Has featureInsightful performance reports & analysis
Has featureRule-based chat routing and allocation
Has featureIndustry-leading security and reliability
Has feature100% uptime with the MaximumOn technology
Has featureMultiple Languages and auto-translation
Has featureAPIs and webhooks
Has featureReal-time visitor monitoring and tracking
Has featureRule-based proactive chat
Has featureRich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
Has featurePre-chat survey, post-chat survey, operator wrap-up
Has featureTeam collaboration and supervision
Has featureGranular permission setting
Has featureComplete easy-to-search chat history
Has featureIntegration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
Has featureWeb, desktop and mobile apps

Comm100 Screenshots

Comm100 Video

Comm100 Live Chat is an easy-to-use, fully customizable online chatting solution. It features Chatbot, audio & video chat, optimal mobile chat experience, advanced routing and queue management features, PCI DSS compliance measures, 100% uptime, etc.

Comm100 Integrations

Comm100 Competitors

Live2Support, LiveChat, LivePerson

Comm100 Pricing

Starting Price: $21

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Comm100 Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Comm100 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Languages: English, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, Turkish and Greek.