Comm100 Live Chat

Overview

Reviews

Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.comm100.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29 per month

Features Scorecard

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Product Details

What is Comm100?

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage with tools including co-browsing, auto-translation, routing, and audio and video chat.


The vendor states front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI, and boast over 6500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide personalized live chat experience.

Comm100 Features

  • Supported: Chatbot that automates your live chat
  • Supported: Audio & Video Chat
  • Supported: Fully customizable chat buttons and windows
  • Supported: Insightful performance reports & analysis
  • Supported: Rule-based chat routing and allocation
  • Supported: Industry-leading security and reliability
  • Supported: 100% uptime with the MaximumOn technology
  • Supported: Multiple Languages and auto-translation
  • Supported: APIs and webhooks
  • Supported: Real-time visitor monitoring and tracking
  • Supported: Rule-based proactive chat
  • Supported: Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
  • Supported: Pre-chat survey, post-chat survey, operator wrap-up
  • Supported: Team collaboration and supervision
  • Supported: Granular permission setting
  • Supported: Complete easy-to-search chat history
  • Supported: Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
  • Supported: Web, desktop and mobile apps

Comm100 Screenshots

Comm100 Video

Comm100 Live Chat Explainer

Comm100 Integrations

Comm100 Competitors

Comm100 Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, Turkish and Greek.

Alternatives

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Frequently Asked Questions

How much does Comm100 cost?

Comm100 starts at $29.

Who uses Comm100?

The most common users of Comm100 are from Mid-size Companies and the Computer Software industry.

Reviews

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Score 9 out of 10
Vetted Review
Verified User
Review Source
Comm100 has been a nice addition to our marketing/sales arsenal. We’ve been able to interact faster with more potential customers, allowing us to continually be responsive in a more timely manner. Their near-seamless Salesforce integration allows us to quickly get a lead to the right person in our organization, which gives us a greater potential to close the sale. We’ve also found that having Comm100’s live chat on our site has allowed us to see bottlenecks in our website user flow, helping us to determine what additional collateral is needed to make or break the customer experience.
  • Real-time, reliable communication system.
  • Provides unique opportunities to show clients specific pieces of content.
  • Easy to use platform for all employees.
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat.
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
  • Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
I like their support service as well... very responsive and helpful.