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What is Comm100?

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging…

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TrustRadius Insights

Comm100 has become an essential tool for organizations seeking direct interaction with their clients. Users have found that the platform …
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Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $31 per month per user
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Product Details

What is Comm100?

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform.

Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.

Comm100 Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Chat-based scheduling
  • Supported: Ticketing system
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat sentiment analysis
  • Supported: Chat transfer

Chat Analytics and Reports Features

  • Supported: Chat history and transcripts
  • Supported: Chat reporting

Additional Features

  • Supported: Chatbot that automates live chat
  • Supported: Audio & Video Chat
  • Supported: Customizable chat buttons and windows
  • Supported: Performance reports & analysis
  • Supported: Rule-based chat routing and allocation
  • Supported: Multiple Languages and auto-translation
  • Supported: APIs and webhooks
  • Supported: Real-time visitor monitoring and tracking
  • Supported: Rule-based proactive chat
  • Supported: Chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
  • Supported: Pre-chat survey, post-chat survey, operator wrap-up
  • Supported: Team collaboration and supervision
  • Supported: Granular permission setting
  • Supported: Complete chat history
  • Supported: Integration with CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
  • Supported: Web, desktop and mobile apps

Comm100 Screenshots

Screenshot of Streamline Support One Platform, Endless PossibilitiesScreenshot of Comm100 Agent ConsoleScreenshot of Report - Chat VolumeScreenshot of Chat WindowScreenshot of Web, Desktop and Mobile App

Comm100 Video

Streamlining Support on One Platform

Comm100 Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, Turkish and Greek.
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Comm100 has become an essential tool for organizations seeking direct interaction with their clients. Users have found that the platform enables fast query resolution and online chat capabilities, making it the go-to chat tool in their organization. With Comm100, managers can review site visitors and monitor chats of other agents, which proves particularly useful for managing teams. The software has been successfully used as a chat platform for over two years, efficiently handling increasing chat volume and distributing chats evenly among team members.

In addition, Comm100 provides an alternative communication solution for clients, focusing solely on chat communications. Users in the IT customer service field have received overwhelmingly positive feedback from both staff and students who have utilized Comm100. They praise its ease of use and fast assistance capabilities. The software allows users to track website visitors, including return visitors who have engaged in chat, and monitor their activity on the site.

Furthermore, Comm100 excels in engaging with prospective students in real-time, providing assistance and answering questions even outside of operational hours through the chatbot feature. It enables users to provide good support and technical assistance by offering features such as frequent responses, visitor follow-up, and automatic chat history saving for reporting purposes.

Comm100 is primarily utilized for customer service, with a strong emphasis on live chat support. Its personalized invitations, modern design, helpful features like a knowledge base and canned messages contribute to its effectiveness in this area. The platform offers a comprehensive chat management panel with useful tools, history and report sections, and reliable performance with minimal downtime.

By leveraging features like canned messages, customized automatic invites, analytics/reports, and built-in customer-centric features, Comm100 has significantly improved customer support for businesses across various industries. It has also helped resolve chat service problems efficiently and handle repeat callers with simple questions.

Moreover, Comm100 enhances accessibility for customers to communicate with businesses seamlessly and confidently by providing real-time support. It facilitates faster problem-solving without the need for time-consuming phone calls, saving valuable time for account managers. Users have also praised the efficient and timely customer support provided by Comm100 in resolving any issues that arise after upgrades.

The software's chat room customization has proven to be highly efficient, enabling businesses to tailor the chat experience according to their unique needs. It has significantly reduced phone times and improved communication through chat.

Comm100 excels in providing live chat support for multiple languages, catering to global companies. It serves as one of the main channels for inbound contacts, assisting with customer interactions efficiently. Its marketing abilities and pro-active invites have proved valuable for interacting with potential customers, improving responsiveness, and seamlessly integrating with Salesforce.

One of the notable use cases of Comm100 is its live chat feature, which helps identify website user flow bottlenecks, allowing for better customer experience optimization. Users appreciate the platform's ability to provide detailed reports that surpass other chat software options, offering valuable insights into customer interactions and engagement. This data-driven approach enables businesses to make data-backed decisions and enhance their overall customer support strategy.

Comm100 is also widely used for customer care and online support, enabling businesses to provide real-time assistance and resolve customer issues efficiently. It has proven effective in handling a wide range of customer inquiries and ensuring a high level of customer satisfaction.

With its focus on chat communications, Comm100 is an ideal solution for organizations that rely heavily on direct client interactions. It offers a range of features and capabilities that streamline communication processes, improve responsiveness, and enhance the overall customer experience. From managing teams and tracking website visitors to providing personalized support and leveraging advanced analytics, Comm100 empowers businesses to deliver exceptional customer service while optimizing their operational efficiency.

Intuitive User Interface: Users have praised Comm100 for its intuitive user interface that makes it easy to navigate and use. Several reviewers have mentioned how they appreciate the straightforward design and layout of the platform, allowing them to quickly access the functionalities they need for efficient customer support.

Customization Options: Many users have highlighted the extensive customization options offered by Comm100. They are impressed with the ability to customize various aspects of the platform, such as chat buttons, campaigns, rules, and themes. Reviewers mention that this level of customization allows them to give a professional touch to their web chatroom and tailor it according to their brand identity.

Helpful Support Team: The helpfulness and availability of the support team is another aspect that multiple users have appreciated about Comm100. They mention receiving timely assistance whenever they faced any issues or had questions about using the platform. This prompt support has been instrumental in ensuring smooth operations for these users' customer support teams.

Difficulty Changing Chat Language: Some users have expressed frustration with the chat language feature, stating that it only works when the end customer's language is recognized by Comm100. This limitation can be problematic when trying to cater to customers who speak different languages or when there is a need for immediate language adjustments during a conversation. A more seamless and flexible language change option would enhance user experience and improve communication efficiency.

Lack of Visual Customization Options: Several users have mentioned that while they don't consider it a major issue, the platform lacks visual customization options. Having more flexibility in customizing the appearance of the live chat interface would allow businesses to align it better with their branding and create a more personalized experience for their customers. Additional customization features could include color schemes, logo placement, and font choices.

Limited Report Availability: A few users have highlighted an inconvenience regarding report availability. Currently, users can only obtain reports in three-month periods, making it challenging to analyze data over longer timeframes or get a comprehensive overview of performance throughout an entire year. Expanding reporting options to include customizable date ranges or providing annual reports would enable businesses to track trends effectively and make informed decisions based on broader data sets.

Users have made several recommendations for Comm100 based on their experiences with the platform. Firstly, they recommend using Comm100 for direct communication with clients. Users find it to be a solid Live Chat platform that facilitates effective and efficient conversations with customers.

Secondly, users suggest that Comm100 is well-suited for companies with employees spread throughout the country. The platform allows for seamless communication and collaboration regardless of location, making it a valuable tool for geographically dispersed teams.

Lastly, reviewers appreciate the excellent service provided by the Comm100 team. They suggest thoroughly evaluating the service levels of all chat providers and highlight the reliable live chat support offered by Comm100. Additionally, users praise the real-time support system and continuous upgrades provided by Comm100, which contribute to a positive user experience.

Overall, these recommendations emphasize the usefulness of Comm100 for direct communication with clients, its suitability for companies with distributed teams, and the value of its reliable live chat support and excellent service.

Attribute Ratings


(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Comm100 has been a nice addition to our marketing/sales arsenal. We’ve been able to interact faster with more potential customers, allowing us to continually be responsive in a more timely manner. Their near-seamless Salesforce integration allows us to quickly get a lead to the right person in our organization, which gives us a greater potential to close the sale. We’ve also found that having Comm100’s live chat on our site has allowed us to see bottlenecks in our website user flow, helping us to determine what additional collateral is needed to make or break the customer experience.
  • Real-time, reliable communication system.
  • Provides unique opportunities to show clients specific pieces of content.
  • Easy to use platform for all employees.
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat.
  • We're relatively new to the Comm100 family, but we feel the positive impact has been in the direct communication — our customers knowing that there's someone on the other end that's helping them out and getting them to the right content.
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond.
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
Score 9 out of 10
Vetted Review
Verified User
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
  • Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
I like their support service as well... very responsive and helpful.
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
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