Name: UCaaS|Link
Author: CommandLink

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Product Lifecycle Management (PLM)

Development

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Financial Close

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Build Automation

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Data Fabric

Data Quality

Debugging

Edge Computing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Providers

Industrial IoT

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Office Migration and Repair

Relational Databases

Security Analytics

Security Awareness Training

Telecom Expense Management (TEM)

Virtual Private Network (VPN)

Voice Recognition

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Consumer Ratings & Reviews

Content Management

Digital Analytics

Email Marketing

Marketing Automation

Predictive Analytics

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Prototyping

Wireframing

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Antivirus

File Integrity Monitoring

Insider Risk Management

Security

Animal Shelter

Assisted Living

Computer-Aided Design (CAD)

Dealer Management

Library Management

Nonprofit Fundraising

Patient Engagement

Vertical-Specific

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Sprinklr

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Cisco

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Zoom

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The CommandLink UCaaS platform serves as a complete phone management system. The phone system is designed to quickly and seamlessly move from the cloud to a mobile device on a 24/7 basis.

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

UCaaS|Link

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

CommandLink

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

UCaaS|Link

Overview

What is UCaaS|Link?