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Commence CRM

Commence CRM

Overview

What is Commence CRM?

Commence CRM is customer relationship management (CRM) software available as either software as a service (SaaS) or desktop deployment.

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Recent Reviews

TrustRadius Insights

Commence CRM is a valuable tool that can handle a broad range of business needs. One of the top reasons users opt for this software is its …
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Pricing

View all pricing

Sales CRM

$29

Cloud
per month per user

Marketing CRM

$39

Cloud
per month per user

Projects Management CRM

$50

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.commence.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29 per month per user
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Product Details

What is Commence CRM?

Commence CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Commence CRM is a valuable tool that can handle a broad range of business needs. One of the top reasons users opt for this software is its ability to manage the complete sales cycle. From identifying leads to providing customer service, including ticket management, Commence CRM helps streamline the process, providing a full view of sales activity. As noted by users, it is especially useful for account management.

Another significant benefit of Commence CRM is its flexibility and customization capabilities. It can be tailored to meet precise workflow processes at minimal cost, which can ultimately lead to more efficient sales cycles and increased revenue. This ease-of-use and customizability make it an attractive option for businesses looking to replace outdated spreadsheets and Microsoft Outlook Contacts with a more intuitive solution that automates common tasks like tracking customer information, issuing quotes, and tracking serial numbers and contracts.

Commence CRM also offers helpful features for managing interactions with different stakeholders, including suppliers and competitors. The software’s ability to track anything that needs to be managed outside traditional ERP systems makes it an ideal option for companies looking to improve their processes in these areas. Lastly, Commence CRM provides a complete service history for every customer by integrating with other modules—streamlining operations and improving the customer experience overall.

Flexibility and Practicality: Users consistently praised Commence CRM for its flexibility and practicality, making it easy to adapt the software to their specific needs in people management and sales processes. Several reviewers appreciated that it was a great fit for both small and mid-sized companies.

Ease of Use: The intuitive user interface of Commence CRM was highlighted by many users as a major strength of the software. They found it very easy-to-use with multiple ways to organize information into three categories - person, company, and activity - and infinite connections between them.

Excellent Customer Service: The customer service provided by Commence CRM was consistently praised by reviewers who found the staff dependable, helpful, and willing to create templates for email marketing. Many felt that the support they received from staff created added value to an already feature-rich product.

Poor Customer Service: Some users have expressed frustration with Commence CRM's customer service. They reported that it can take too long to get a response from the company, and one user even had an issue with being incorrectly charged for a maintenance agreement despite being a long-time customer.

Confusing User Interface: Several users found the user interface to be outdated and difficult to navigate. One user mentioned that the calendar functionality was downgraded after an upgrade, while another noted that the desktop product's interface was outdated.

Synchronization and Connectivity Issues: Users have experienced issues with synchronization between client and server databases when using Commence CRM. The process can be slow, prone to glitches, and may require daily attention for large databases. Furthermore, some users described connectivity to other databases as temperamental.

Users recommend Commence CRM for small to medium-sized businesses, especially if other CRM solutions do not offer the necessary customization to support their business processes. The software is considered an all-in-one solution that is scalable and easily customizable. It is advised to use the cloud version unless one is willing to spend time maintaining the database each week. Some basic database setup knowledge and Visual Basic scripting can be helpful for customization. Users suggest taking advantage of the free trial to get started and import data effectively.

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