Name: What is CommentSold™?
Uploaded: 2020-04-08T21:04:27.000Z
Duration: 1 min 5 s
Description: Social selling has proven to be rewarding, but it is also time-consuming: creating invoices, managing orders, and processing payments. What if you could automate these processes? You could go from comment selling to Comment Sold™.

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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### Customer Engagement
Users generally believe that customer engagement is a strong point of CommentSold. The platform's ability to facilitate direct interaction with customers during live sales, utilize push notifications effectively, and provide exceptional customer support has garnered positive feedback. While some users faced challenges with onboarding less tech-savvy customer demographics, overall, CommentSold's customer engagement features have been praised for enhancing the shopping experience, fostering customer loyalty, and driving revenue growth.

### Customer Service Excellence
Users consistently praise CommentSold for its excellent customer service and support capabilities. The majority of reviewers highlight the ease of reaching out to the customer service team and the prompt assistance provided. Many users appreciate the personalized attention and the willingness of the support staff to go above and beyond to address their queries and concerns. Despite a few isolated negative experiences, the overall sentiment towards CommentSold's customer service excellence remains positive and is considered a significant asset by its users.

### Live Selling Features
Users consistently praise CommentSold's live selling features for streamlining the sales process and enhancing customer interaction during live shows. The ability to automatically generate invoices, track customer comments, and provide a seamless shopping experience has been highlighted as a significant benefit by many reviewers. While some users have expressed concerns about lower viewership when using certain features, overall, CommentSold's live selling capabilities are seen as a valuable tool for businesses looking to engage with customers in real-time and drive sales through live streaming platforms.

### Inventory and Order Management
Reviewers generally praise CommentSold's efficiency in inventory and order management processes. Users appreciate the streamlined approach to tracking items, generating invoices, and managing inventory without the need for manual intervention. The system's ability to automatically organize and aggregate items claimed by customers during live sales events is highlighted as a significant time-saving feature. Despite some minor concerns about integration with other platforms and the need for additional customization options, CommentSold's inventory and order management capabilities are seen as a valuable asset for businesses looking to simplify their operations.

### Invoicing and Payments
Users consistently praise CommentSold for its invoicing and payments efficiency and convenience. The automated invoicing feature has been highlighted as a significant time-saver, allowing businesses to focus on growth and other operational aspects. The streamlined invoicing process has been described as a game-changer, eliminating the need for manual invoicing and ensuring a smooth transaction experience for both sellers and buyers. Additionally, the system's ability to handle live sales and wall drops with automatic invoicing has been commended for its effectiveness in increasing sales and reducing administrative burdens.

### Shipping and Fulfillment
While some users appreciate the efficiency and simplicity of CommentSold's shipping and fulfillment processes, others have raised concerns about certain limitations and functionality issues. The platform's ability to streamline shipping and tracking operations is acknowledged positively by some, but there are also criticisms regarding shipping integrations and pricing features. Users have highlighted the importance of improvements in areas such as shipping options and connectivity during live sales to enhance the overall shipping and fulfillment experience.

### Marketing and Sales Tools
Users consistently praise CommentSold's sales and live selling capabilities. The marketing and sales tools provided by CommentSold are highly regarded for their ability to streamline the live sales process, making it easier for businesses to connect with customers and generate invoices efficiently. While some users express a desire for additional features like a POS system and integration with other marketing platforms, overall, CommentSold's marketing and sales tools are seen as valuable assets for driving sales and enhancing the online shopping experience.

### Social Media Strategies
Users appreciate CommentSold for its ability to streamline live sales and social media marketing processes. The platform's feature of automatically generating invoices for social media transactions has been particularly praised for its time-saving benefits. Additionally, users find value in the educational resources provided by CommentSold, such as webinars and access to a VIP Facebook group, which help them optimize their social media strategies. While some users express a desire for additional tutorials and features like direct sharing of live videos to social media platforms within the app, overall, CommentSold's social media strategies capabilities are viewed positively by its users.

### User Experience and Interface
Users have expressed mixed feelings regarding CommentSold's user experience and interface capabilities. While some appreciate the ease of building a website and conducting live sales, others have encountered challenges with website functionality and integration with Shopify. The consensus seems to be that there is room for improvement in terms of streamlining processes and enhancing the overall user experience.

### Social Commerce Integration
User feedback on CommentSold's social commerce integration is largely positive, with many highlighting the platform's seamless connection with popular social media channels like Facebook and Instagram. The ease of linking products to live events and the convenience of managing inventory effortlessly through the app are commonly praised features. However, some users express minor frustrations with certain integrations, such as the need for smoother connectivity with Shopify and the limitations when using third-party tools during live streams on Facebook. Despite these minor drawbacks, CommentSold's social commerce integration capabilities are generally well-received by users for their effectiveness in enhancing online selling experiences.

### Platform and POS Integration
Users have expressed mixed opinions about CommentSold's platform and POS integration capabilities. While some appreciate the streamlined connection between the app, webstore, inventory, and POS system, others find the lack of a dedicated POS system to be a significant drawback. The need for a more integrated POS solution for in-store sales and events has been highlighted as a key improvement area by several reviewers. Despite ongoing efforts by CommentSold to implement POS integrations, users are eagerly awaiting more customization options and additional app integrations to enhance their overall experience.

### Retailer and Boutique Management
Reviewers have varied opinions on CommentSold's retailer and boutique management capabilities. While some users praise the platform for its ease of use in selling live on different platforms and the convenience of having a mobile app for their online store, others express concerns about the lack of a POS system and integration with other software like Klaviyo. Despite the mixed feedback, many users appreciate the ability to list products easily and engage with customers through various channels, contributing to an overall positive experience with CommentSold's retailer and boutique management features.

Users of CommentSold have provided the following recommendations:

- The user thinks CommentSold has everything you need for selling online.
- The user recommends being established before signing up for CommentSold and sticking with it for at least 60 days to get clients acclimated.
- The user recommends keeping options to communicate with Deaf available.
- The user believes that CommentSold is a game changer to increase sales and decrease time spent on invoicing.
- The user highly recommends giving CommentSold a try and utilizing the help functions and tutorials.
- The user suggests using CommentSold to start live shows and gain new customers.
- The user emphasizes that success with CommentSold requires practice and proper use of the tool.
- The user considers CommentSold a must-have all-in-one live selling invoicing system.
- The user recommends signing up for boutique level at minimum to gain access to setup support.
- The user advises using the support chat and exploring all the features of CommentSold.
- The user thinks CommentSold is amazing and a one-stop shop for online selling.
- The user recommends using CommentSold if you sell online and need an app that can link to Facebook.
- The user suggests offering prepaid shipping at a lesser minimum.
- The user finds CommentSold wonderful and worth the money spent.
- The user recommends having a handle on inventory to avoid time-consuming updates.
- The user believes that CommentSold is a total game changer, especially for live sales.
- The user advises being patient and utilizing the customer support team.
- The user suggests giving CommentSold a try to see how easy it makes selling products.
- The user thinks CommentSold is worth every penny.
- The user recommends trying the trial first to see if CommentSold works for you.
- The user believes that CommentSold is a platform that can work for you.
- The user appreciates the simplicity and support provided by CommentSold.
- The user suggests trying CommentSold and being glad that you did.
- The user recommends blocking the dumping carts option in CommentSold.

- Easy-to-use app: Users love the CommentSold app, which allows customers to shop live sales and replays easily. It has been praised by many reviewers for its user-friendly interface and seamless shopping experience.
- Convenient website building and live sales: The ease of building a website and conducting live sales is another aspect that users appreciate. Many reviewers find it simple and convenient, contributing to their revenue stream.
- Regular feature updates: Users are excited about the new features that CommentSold releases every month. These frequent updates enhance the overall user experience and make an already easy platform even better. Some reviewers have specifically mentioned how these updates keep them engaged with the platform.

Difficult User Interface: Many users have found the user interface of CommentSold difficult to navigate, with important options not readily available. This has caused initial confusion and frustration for some reviewers.

Lack of Clear Instructions: Some users have expressed a desire for clearer instructions and a one-on-one coaching system to fully utilize all the tools offered by CommentSold. They feel that having more guidance would help them make the most out of the platform.

Lower Viewership with Overlay Feature: There were reports from users that when using the overlay feature on CommentSold, they experienced lower viewership compared to going live directly on Facebook pages.

CommentSold is a comprehensive system that has been highly valued by users for its ability to automate important processes, such as invoicing, shipping, and customer communication. With CommentSold, businesses are able to connect with their customers during live sales and send push notifications, resulting in increased engagement and the establishment of a personal connection. Users have appreciated the continuous addition of new integrations with Shopify, which has solved the problem of overselling between platforms and increased productivity. Additionally, CommentSold has improved shipping speed, increased sales, and made inventory tracking easier for users. The platform's responsiveness to client feedback and continuous improvement efforts have also been praised. One significant time-saving feature is the elimination of manual invoicing, which has streamlined business operations for many users. However, some users have reported that the app could be more user-friendly when it comes to importing products and integrating with existing websites. Overall, CommentSold has provided businesses with the tools to integrate a mobile app and conduct live video sales, improving organization and reaching customers in new ways.

CommentSold is a popular ecommerce platform offering features such as integrated social selling tools, personalized websites, and shipments. Customers have found it to be easy to use, helping them increase sales with features like automated invoicing and inventory management. They appreciate the personalized care from the customer service team as well as the training videos available on the platform. However, some customers mention issues with adjusting media after upload, lack of SEO friendliness, poor connectivity when streaming live via the app. Overall, users are satisfied with CommentSold's performance and capabilities but would like better FAQ sections and integrations to make using it more convenient

Users are generally pleased with their experience using CommentSold and the return on their investment. They appreciate the easy-to-use platform and its integrations with Shopify, Facebook, Instagram, and their own websites. Customers report that they have seen an increase in sales thanks to the live streaming feature and other features such as waitlisting and inventory management. Those who have difficulty navigating the platform are supported by a helpful customer service team which is available for weekly calls and setup support during their first month of use. Furthermore, customers find CommentSold to be incredibly time efficient with automated invoicing for live sales saving them time. Although there are some downsides such as declining social media viewership or SEO visibility when using CommentSold, overall users are satisfied with CommentSold's performance and capabilities.

Customers have praised the customer service and support provided by CommentSold, noting that it has helped them grow their business. They also love the app which allows their customers to shop lives and replays of lives. However, some users say their customers have experienced difficulty creating accounts or error messages when using websites created with CommentSold. 

For small businesses looking to increase sales and reach new customers, CommentSoldprovides an easy and engaging way to meet clients where they are with features like multiple buying channels, invoicing, and inventory management. Customers appreciate the personal care they receive from Commentsold's team along with useful training videos that help them get started quickly. 

Live sellers reap additional benefits from CommentSold’s platform as it offers easy invoicing and captures sales in the moment of their live show. Thanks to its integrations with Shopify, Facebook, and Instagram customers find it convenient to interact directly with their buyers in real time while still being able to track inventory conveniently through CommentSold’s back end system. 

However some users have found it difficult to find answers to questions on the platform due to its steep learning curve. Furthermore users also noted that keeping up with changes due to the platform's rapid updates can be a challenge at times thus making navigation more difficult than necessary. With this said customers are generally satisfied with the features offered by CommentSold.

Common pros or likes described by users when working with CommentSold include: 
 
- Ease of use: Customers appreciate its easy invoicing, capturing sales in the moment of a live show, and integrations with popular services like Shopify, Facebook, Instagram, and their own websites.
- Customer service: The customer service team is praised for being quick and helpful, with weekly calls and setup support available during the first month of use. 
- Convenience: Customers enjoy the convenience of an app, tracking inventory and sales easily, as well as being able to post directly to their social media.

CommentSold users have found the following common cons or dislikes when using the product:

- Difficulty finding answers to questions
- Steep learning curve
- Issues with adjusting media or SEO friendliness. 

These cons are commonly described by users. Additionally, frequent updates make it difficult to keep up with any changes.-

CommentSold is an ecommerce platform from the company of the same name in Huntsville, designed to help businesses sell products digitally. With CommentSold, businesses can manage inventory, automate invoicing, enable sales through social networking, and drive web and mobile applications.

Basic

Business

Self-Serve Social Media Management Solution

Enterprise Custom Social Media Management Solution

Self-Serve SMM and Customer Service Solution

Sprinklr Social

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Salesforce Commerce Cloud

CommentSold

Social Commerce

Likelihood to Recommend

What is CommentSold™?

Social selling has proven to be rewarding, but it is also time-consuming: creating invoices, managing orders, and processing payments. What if you could automate these processes? You could go from comment selling to Comment Sold™.

Social commerce software aims to provide features and tools to drive traffic and increase sales in e-commerce.

User Reviews and Ratings

Allows users to leave reviews and ratings for products or services, providing social proof and helping others make informed purchasing decisions.

Product Catalog

Displays a catalog or inventory of products or services available for purchase on the platform.

Social Sharing

Enables users to share product information or purchases on social media platforms, increasing brand visibility and potentially driving more sales.

User Profiles

Provides users with a customizable profile where they can showcase their preferences, interests, and previous purchases.

Wishlist/Save for Later

Allows users to save products they are interested in for future reference or purchase.

Product Recommendations

Offers personalized product recommendations based on user behaviors, preferences, and previous purchases.

Shopping Cart

Allows users to add products to a digital shopping cart and proceed to checkout for purchase.

Payment Integration

Integrates with various payment gateways to facilitate secure and convenient online transactions.

Order Tracking

Enables users to track the status and progress of their orders, providing transparency and peace of mind.

Provides access to customer support channels, such as live chat or help center, to assist users with inquiries, issues, or product support.

CommentSold 2022-12-29 15:32:39

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Point of sale

Home

Social Commerce Platforms

We use CommentSold for live sales and for our app. CommentSold allows us to send push notifications directly to our customers to stay top of mind. In addition, the live sale feature helps our customers have a fairly simple checkout process.

Setting up for live sales and being able to be live on multiple platforms at once
Setting up the App was very easy
Sending push notifications directly to my customers
Reporting is simple and informative

We also use Shopify and I wish that CommentSold integrated with it a little better. For example, I wish gift cards worked both places. And I wish the collections synced.
We sometimes have issues getting our lives to work on Instagram
Customer service is good but I wish they still had the programs where we worked directly with CommentSold reps to help build our business

Our online sales have increased 50% since starting CommentSold
We're slowing increasing app downloads every day
We are building a relationship and connections with customers who watch our live sales

CommentSold

Overview

What is CommentSold?