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commercetools

commercetools

Overview

What is commercetools?

commercetools is an omnichannel eCommerce platform with additional functionality like point-of-sale through cloud deployment.

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Recent Reviews

TrustRadius Insights

Customers have found commercetools to be a valuable solution for building omnichannel experiences using an API first approach. The …
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Pricing

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What is commercetools?

commercetools is an omnichannel eCommerce platform with additional functionality like point-of-sale through cloud deployment.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Product Details

What is commercetools?

commercetools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customers have found commercetools to be a valuable solution for building omnichannel experiences using an API first approach. The platform offers flexibility in developing and deploying new features, allowing businesses to continually optimize the online experience for their customers. With its demonstrated scalability, commercetools effortlessly handles peak volumes, enabling businesses to handle increased traffic without disruptions. This scalability has been particularly important for businesses looking to shift a significant portion of their operations to ecommerce channels and achieve growth and scalability.

Commercetools provides better control for business users, allowing them to make necessary configurations and optimize the online experience according to their specific needs. It offers a unique combination of pre-built features with customization options, delivering the best of both worlds in terms of build/buy options. Additionally, commercetools' headless commerce solution has enabled integration with various content and experience platforms like Adobe, expanding the offering and providing appropriate solutions.

Businesses have successfully launched both B2B and B2C sites using commercetools, making it the primary e-commerce platform for organizations that need to control dataflow and user interaction between front-end and back-end systems. By leveraging commercetools' API model, businesses can easily collect and provide customer, product, and pricing data from ERP systems, facilitating a successful digital business platform. Overall, commercetools is a market-leading technology for e-commerce platforms and digital commerce, catering to start-ups as well as medium-sized companies looking to develop robust B2B and B2C e-commerce applications.

Easy to use and well-documented: Users have found Commmercetools to be user-friendly and appreciate the extensive documentation provided. Many reviewers mention that it is easy to navigate and understand, allowing them to cover a wide range of different use cases.

Highly flexible headless interface: The headless interface of Commmercetools receives high praise from users for its immense flexibility in meeting various business requirements. Users appreciate the fact that it has no reliance on front or back end, providing greater control and adaptability.

MACH architecture for custom solutions: The MACH architecture - microservices, API-based, Cloud-ready, headless commerce - of Commmercetools is seen as a major advantage by users. They highlight the flexibility it offers in designing and implementing custom solutions. The API and Tools provided by Commmercetools, such as the merchant center, receive commendation for helping users better manage products, promotions configuration, shipping, and custom extensions.

Tricky Platform Navigation: Some users have found it challenging to find the right way to perform tasks on the platform, leading to a potential for getting lost.

Integration Limitations: Several reviewers mentioned that integrations could be improved, but did not provide specific details. This suggests that there may be some limitations in seamlessly integrating with other systems or applications.

Complexity of Headless Approach: Users expressed that adopting a headless approach and understanding the full potential of commercetools can sometimes be complex for companies. However, they believe this challenge will improve over time and mentioned the role of partners in providing consultative support.

Reviews

(1-2 of 2)
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Matthias Steinforth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a long-standing partner of commercetools, we at kernpunkt have already successfully implemented the solution for numerous customers. commercetools is a market-leading technology for e-commerce platforms and digital commerce. With commercetools, we develop both B2B and B2C e-commerce applications for start-ups and medium-sized companies.
  • Very good documentation
  • Stabile and scalable Microservice-Architecture
  • Cloud Native Platform
  • Missing modern Frontend SDKs
  • Integrations to current 3rd Party Platforms
commercetools is ideal for a best-of-breed approach and headless commerce. Modern e-commerce companies with scalability requirements are in the right place with commercetools.
Online Storefront (8)
91.25%
9.1
Product catalog & listings
100%
10.0
Product management
90%
9.0
Bulk product upload
100%
10.0
Branding
80%
8.0
Mobile storefront
80%
8.0
Product variations
100%
10.0
Website integration
90%
9.0
Visual customization
90%
9.0
Online Shopping Cart (1)
100%
10.0
Checkout user experience
100%
10.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
80%
8.0
Promotions & discounts
80%
8.0
Personalized recommendations
80%
8.0
SEO
80%
8.0
eCommerce Business Management (5)
100%
10.0
Multi-site management
100%
10.0
Order processing
100%
10.0
Inventory management
100%
10.0
Shipping
100%
10.0
Custom functionality
100%
10.0
  • Reduce costs for updates and maintenance
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Commercetools is our organization's primary e-commerce platform. It controls the dataflow and user interaction between front-end client and back-end ERP systems. As a fully functional e-commerce platform, it provides all the necessary functionalities needed for a successful digital business platform. It collects the customer, product, pricing data from the ERP system and provides the interaction through the API model.
  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Online Storefront (7)
75.71428571428571%
7.6
Product catalog & listings
80%
8.0
Product management
70%
7.0
Bulk product upload
90%
9.0
Branding
90%
9.0
Product variations
50%
5.0
Website integration
90%
9.0
Visual customization
60%
6.0
Online Shopping Cart (2)
75%
7.5
Abandoned cart recovery
60%
6.0
Checkout user experience
90%
9.0
Online Payment System (1)
70%
7.0
eCommerce security
70%
7.0
eCommerce Marketing (3)
76.66666666666667%
7.7
Promotions & discounts
80%
8.0
Personalized recommendations
70%
7.0
SEO
80%
8.0
eCommerce Business Management (5)
66%
6.6
Multi-site management
90%
9.0
Order processing
90%
9.0
Inventory management
60%
6.0
Shipping
60%
6.0
Custom functionality
30%
3.0
  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
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