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Commusoft solves several business problems for its users. Firstly, it helps businesses to save time by reducing administrative tasks. …
Overview
What is Commusoft?
Commusoft, from the company in London, is an online software system designed for the field service industry with a keen focus on plumbers, heating engineers, renewable engineers, electricians, oil technicians, and builders. It is a web-based and mobile application for…
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What is Commusoft?
Commusoft, from the company in London, is an online software system designed for the field service industry with a keen focus on plumbers, heating engineers, renewable engineers, electricians, oil technicians, and builders. It is a web-based and mobile application for both small and large companies…
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For the latest information on pricing, visithttps://www.commusoft.co.uk/pricing
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Commusoft?
Commusoft is a system designed to streamline work, generate more business, and help provide world-class customer journeys. With the Commusoft mobile app, technicians and managers can communicate with the office, access work order and customer data, view and update schedules, complete forms and checklists, and process invoices and payments.
Service businesses from a range of industries can utilise Commusoft, including:
• HVAC
• Plumbing
• Electrical
• Fire & Security
• Roofing
Its mobile features, designed for field service, also provide:
‣ REAL-TIME SYNCING
New appointments, job updates, and tasks sync in real time, so teams are always on the same page. Plus, technician actions trigger pre-set automations such as communications with customers.
‣ ALL DATA IN ONE PLACE
Customer information, job reports, site photos, and asset data are organised and accessible from anywhere.
‣ CUSTOM FORMS
Digital custom forms that include auto-filled fields, dropdown questions, and e-signature capture.
‣ INVOICING & PAYMENTS
Invoices can be created directly from the job site and sent straight to the customer - or payment can be taken immediately with a SumUp integration.
‣ QUOTES & ESTIMATES
Professional, multi-option quotes where customers sign off work immediately, or it can be emailed to them to review and accept online.
‣ PARTS & ASSET MANAGEMENT
Parts can be requested from the office or ordered directly from a vendor - plus with inventory management, it displays exactly what is in stock.
‣ SMARTPHONE & TABLET
The Commusoft mobile app is available on both smartphones and tablets.
Commusoft Features
- Supported: Job Tracking
- Supported: Service Scheduling
- Supported: Online Booking
- Supported: Prepare professional estimates
- Supported: Asset Management
- Supported: Service Contracts Management
- Supported: Intelligent Scheduling
Commusoft Screenshots
Commusoft Video
Commusoft Integrations
Commusoft Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United Kingdom, United States |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Commusoft solves several business problems for its users. Firstly, it helps businesses to save time by reducing administrative tasks. Users have found the software incredibly easy to use and can easily keep job statuses up-to-date, resulting in efficient time management. The system keeps track of all data and information in one place, making it easier to manage all customer details in one package.
Another significant benefit of Commusoft is that it has improved job tracking and reduced phone traffic. The software keeps track of all relevant details, ensuring that no job sheets are missed. The integration with accounting software, Xero, has also helped save time by streamlining financial processes such as checking supplier invoices against purchase orders.
The tutorial and online help are comprehensive, and users have always felt like valued customers throughout their dealings with Commusoft. Additionally, constant updates and developments are regularly added to improve the software's functionality and add new features. Overall, Commusoft helps businesses to become more efficient in managing their workflow from taking initial calls to invoicing clients, resulting in a more reliable database of clients and a competitive edge as a 24/7 service provider.
Comprehensive features: Users have praised Commusoft's comprehensive set of features that cover almost everything a business could need, with multiple reviewers stating this as a significant advantage.
Excellent customer service: Many users have reported positive experiences with Commusoft's customer service team, noting their quick response times and willingness to help with any bespoke requests.
Streamlined operations: The software has helped businesses organise and streamline their operations, making them more efficient and effective. This feature was noted by several reviewers as one of the best aspects of using Commusoft.
Difficulty accessing features on mobile: Some users have reported difficulty accessing the same features on Commusoft's mobile version as on the web version. This has been a common complaint among reviewers, making it difficult for them to use the software while on-the-go.
Learning curve: Learning how to use Commusoft can be complex and cumbersome, according to multiple reviews. Some users find it tricky to learn the software, especially since it has so many features. Additional training would be helpful for those who struggle with using the platform effectively.
Integration and transfer of data issues: Integration and transfer of data can be problematic, especially with quotations for clients, as there is no dropdown for additional options with estimate templates. Several reviewers have raised this issue, indicating that it causes frustration when trying to provide quotes or transfer information between platforms.