Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery

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Top Rated
Commvault Complete Backup & Recovery



CommVault is the best!

We have been using CommVault for over 10 years and backup pretty much everything with it across our entire enterprise. Currently we are …

A very complete backup tool

Commvault Complete Backup & Recovery is currently being used on one of our main datacenters, in Brazil.
We use it to backup our NetApp …
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My Commvault review

As a managed services provider, we use it both internally for our corporate backup solution as well as sell it as a service to our managed …

GO Commvault!!

Here at DaVita, I have been helping to manage Commvault data protection/management solution for the last 3 years. Commvault Complete …

Commvault Complete Backup & Recovery Review

We use Commvault across our entire company. In the US, we have each location split as a division. Each division has its own media agent, …
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Popular Features

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Multiple backup destinations (66)


Incremental backup identification (71)


Deduplication and file compression (68)


Business application protection (67)


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What is Commvault Complete Backup & Recovery?

Commvault is the eponymous data backup and recovery solution from the data management company headquartered in New Jersey. It provides solutions multi-cloud backup, protection for applications, databases, and virtual machines, end-point user data protection, and disaster recovery.

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What is AWS Backup?

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What is Veeam Backup & Replication?

Veeam’s® premier product, Veeam Backup & Replication™, delivers availability for all cloud, virtual, Kubernetes and physical workloads. Through a management console, the software provides backup, archival, recovery and replication capabilities.

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Data Center Backup


Product Details

What is Commvault Complete Backup & Recovery?

Commvault is the eponymous data backup and recovery solution from the data management company headquartered in New Jersey. Its features support multi-cloud backup, protection for applications, databases, and virtual machines, end-point user data protection, and disaster recovery.

Commvault provides support for backup and recovery of files, applications, databases, hypervisors, and a variety of popular cloud storage options, including Amazon AWS, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure. Modalities can be cloud or multi-cloud, on-premises or cloud-only workloads.

Key Features

Cloud Backup and Recovery Options

  • Complete backup and recovery across files, applications, databases, virtual machines
  • Archiving for files and virtual machines
  • Encryption of data in flight and at rest
  • Compress and deduplicate data for moving workloads
  • Disaster recovery
  • Hardware snapshot management
  • Replication and virtual machine incremental replication
  • Backup operational reporting through Commvault Command Center
  • File sharing
  • Comprehensive view of data storage locations: on-premises data centers, public, and private clouds
  • Consistent service level agreements for hybrid IT environments
  • IT agility from tested data management practices
  • Policy control management for cloud and on-premises workloads

Commvault Complete Backup & Recovery Competitors

Commvault Complete Backup & Recovery Technical Details

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Frequently Asked Questions

What is Commvault Complete Backup & Recovery?

Commvault is the eponymous data backup and recovery solution from the data management company headquartered in New Jersey. It provides solutions multi-cloud backup, protection for applications, databases, and virtual machines, end-point user data protection, and disaster recovery.

What is Commvault Complete Backup & Recovery's best feature?

Reviewers rate Retention options highest, with a score of 9.8.

Who uses Commvault Complete Backup & Recovery?

The most common users of Commvault Complete Backup & Recovery are from Enterprises and the Information Technology & Services industry.


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Chris Saenz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently employ Commvault Backup and Recovery in our high education institution as our primary backup, recovery, and DR platform for a variety of data classes and clients across the organization. Our central IT team has used Commvault for backing up individual VMs, files at the file-system level, databases such as Oracle, MariaDB, Postgres, and MSSQL, as well as cloud resources like EC2 instances.
  • Organized policy-based configuration
  • Variety of client types
  • Deduplication of Backup Data
  • It is a complicated environment for the new user
  • Copy rules are not very clear
  • Browse for Restore functionality does not always give desired results
Commvault works well in a large environments with a variety of client types and data classes. With its policy-based configurations, it makes administration of large environments easier when configuring storage and retention, copies, schedules, client configs, etc. Commvault also backs up just about everything you can think of, and works with almost all storage and compute platforms, so there are rarely any cases where Commvault cannot accommodate.
Commvault simply does the best in environments with a variety of clients, data types, policies, and targets. Being able to easily backup a VM on-premise in vCenter and recover to an AWS EC2 instance is an example of the kind of recoverability that is realized with employing Commvault. It does have a definite learning curve, but it is necessary to be able to develop complex backup policies that Commvault was made to handle.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using Commvault [Complete Backup & Recovery] for over 5 years in my company. We use the solution to backup part of our Virtual infrastructure and some file servers to tape. The possibility to implement it across many platforms such Virtual environment, File Servers and is a biggest challenges was to backup and protect data on a large scale of different environments but Commvault [Complete Backup & Recovery] is the best way to facilitate management and have a single view of backup processes. Our biggest challenge was to abandon our old tape backup software. Commvault [Complete Backup & Recovery] brought us a better interface and a greater reduction in support costs.
  • Simple interface
  • Virtual machines backup quickly and completely
  • Centralized management
  • Good Duplication ratio
  • Integration with NetApp storage and Esxi
  • The time to restore process could be better.
  • The Commvault support need an error to start a case
  • Some complex to implement
Commvault Complete Backup & Recovery does its job well in any type of environment. The possibilities of backing up different types of environments with VMs, SQL, File Servers and their restore and disaster recovery process are extremely useful for any company. It has a reasonable cost of implementation so I don't think it is the best idea for backing up smaller companies or simpler operations. The cost benefit may not pay.
Our only downside in the entire Commvault Complete Backup & Recover environment is support. We have some cases of doubts or implementation of best practices that we need an external consultant which costs us investment. The support always needs an error or something that is not working well to continue with the help. I hope that support for doubts and everyday items will be noticed by them soon.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Commvault [Complete Backup & Recovery] to back up hundreds of virtual machines across two big clusters; we also back up large Oracle databases via RMAN. We have media agents at two different data centers, and replicate our backups to an off-site colocation facility for DR. In the past we had run host-based backups, but have switched to covering entire VMs. All of our central IT assets are covered. It provides us the ability to recover entire systems as well as our major line-of-business applications.
  • Backs up virtual machines quickly and completely.
  • Integrates well with Oracle's built-in RMAN tools for recovery & cloning, making success much more likely.
  • Produces really good logs.
  • Runs on Red Hat Enterprise Linux with minimal changes to the clients.
  • For database restores, it has to restore the entire database in order to recover just one table.
  • Backups of virtual machines with direct attached storage is difficult.
  • I wish it covered cloud assets more thoroughly, like AWS ELBs and Security Groups.
Commvault [Complete Backup & Recovery] does well in large environments, with assets that are geographically distributed. It scales up well. The reporting is kind of ugly, which makes it harder to share simplified reports with less-technical users. The logs are very verbose, which is helpful both to their support staff as well as to experience users & administrators. Administrative rights can be controlled very granularly, making it easy to delegate limited responsibilities to operators.
On the occasions that i have opened a ticket, I got good answers in a reasonable timeframe. That said, the logging is so comprehensive that I learned to trouble-shoot most problems on my own, once I could find the right part of the web interface (or the local log file) to find the messages.
Paul Sevick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using CommVault for over 10 years and backup pretty much everything with it across our entire enterprise. Currently we are backing up 25 virtual servers, 6 physical servers and multiple SQL databases. Once setup it's an amazing product that works extremely well, everything is controlled from a central Commcell console that makes management, deployment and monitoring much easier.
  • Centralized management
  • World class support
  • Can backup anything anywhere
  • Confusing licensing model
  • Expensive
CommVault can backup just a few servers but where it shines is in larger environments with many servers scattered in different offices running different OS's. You can everything up to single location, manage and deploy everything everything from one console. It can eliminate multiple backup hardware scattered all over the related individual backup problem and centralize everything.
The product works very well but there have been occasions where we need to contact support. Placing a support is call is easy and fast, depending on the severity of the incident they call you back exactly within the time frame indicated. I have spoken to New Jersey based support people who have expert knowledge of the problem.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Commvault Complete Backup & Recovery is currently being used by our company. We use the solution to back up our corporate data, email, and databases. Commvault Complete Backup & Recovery helps address our backup and recovery needs across our organization. We have Commvault Complete Backup & Recovery set to back up our data once an hour. All corporate data is backed up each hour. You can set the SLA to meet your needs.
  • File level restore
  • Retains permissions
  • Hourly backups
  • Replication off site
  • The email restore process could be better but still works
  • When restoring a file, you have to select the path twice
Does an awesome job for file-level restores. I have used it to restore files, folders, emails, and a database. We have not came across anything that is not appropriate for Commvault Complete Backup & Recovery to be backing up. When restoring a file you have to select the path twice, which would be the only negative.
Excellent support. Their support staff knows the product inside and out. When you need to contact support you don't have to worry about replying on one individual who knows the product. Their support met my needs in a timely manner. If you are looking for a different backup solution because of bad support, Commvault Complete Backup & Recovery will meet that need.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Commvault Complete Backup & Recovery is currently being used on one of our main datacenters, in Brazil.
We use it to backup our NetApp storage with around 900TB of user data (CIFS and NFS shares), it also protects around 100 general application VMs and our Oracle databases running on both OVM and Exadata.
Commvault has a great integration with NetApp storages (we actually started using for NetApp backups only, at that time it was sold with NetApp as a 'feature' called SnapProtect).
It allowed us to completely retire our tape libraries as now we run backups directly to Cloud object storages. It's deduplication algorithm works really well and ensures we only upload the modified data.
  • Deep and complete integration with NetApp storage.
  • Ability to backup data directly to Cloud object storages (BLOBS, S3, etc.).
  • A wide range of features and integrations to most virtualization platforms.
  • Integration with Oracle databases.
  • Complex to implement and to administer.
It's very well suited to large environments, where you have a wide set of different technologies.
In this scenario, Commvault is the most likely backup system to be compatible with all technologies/systems you use.
It's also very recommended to protect a large NetApp environment. They have a very good partnership and it is reflected on the integration between the two systems.
The 'price' for it is that Commvault is a complex tool to implement and manage.
It works in a different concept from the other backup tools in the market. It's not 'job-oriented', but 'policy-oriented.'
It brings some headaches to those who dont have much experience with Commvault. To administer large environments, I would recommend to look for someone experienced on it.
We did it a few years ago, and this guy did a really good job improving our backups.
I would rate Commvault's support as an 'average' support.
Now that we have a very experienced guy working with Commvault, most of the time we can fix or do anything by ourselves.
We had some issues with their support taking a really long time to respond and fix some issues in the past.
In most cases we ended up appealing to the community, other peers, or Commvault's SE team.
Shalika Senadeera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Commvault is an enterprise-level tool that we use to backup all kinds of workloads. I have implemented Commvault Complete Backup & Recovery in many Enterprise-level, Corporate banks and financial companies to mitigate their data loss and compliance with their audit requirements. I have implemented it across many platforms such as MS SQL, MySQL, Oracle, AIX, Exchange, VMware, Azure, Office 365, Hyper-V, Loutas Note, Windows FS/Unix FS backups and many cloud storage and virtual environments. Commvault DR option as well. We especially used Backup replication (Dash Copy), VM Replication (Live sync) and DB replication and VM life cycling process. Customers like the Commvault CommCell console, it is a single console solution.
  • Commvault has better Duplication ratio.
  • Commvault is good at reports and audit trails. We won't miss anything which is required for our audit.
  • Support team is very responsive and provides confidence in solutions and good follow through until the problem is rectified or solved.
  • It does not have any agent for Zimbra mail backup.
  • It has to provide or should come up with supporting smaller environments.
  • I would like to keep using the java console instead of using the Command Center.
CommServe can manage backups for virtual machines via VSA without installing agents on virtual machines (non-application aware backups).
In ny experience, Support is available within 15-30 minutes.
  • Online training
  • in-person training
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Commvault to manage our customers enterprise data protection needs as well as in our managed services offerings to customers. We use Commvault to protect physical servers, virtual servers, applications and NAS devices.

We also use the private metrics reporting feature to provide standardised reporting for all of our customers.
  • Supports integration with a wide range of applications, storage arrays, hypervisors and cloud targets.
  • Supports a wide range of media targets, disk, tape and cloud and allows global deduplication of all data to minimise footprint.
  • Single pane of glass to manage.
  • Excellent Support!
  • The Java console while old is still the place to go for advanced configuration. The new web console is still gaining feature parity.
  • The more complex configurations do require significant planning and testing prior to implementation.
Commvault does a great job at protecting enterprise workloads either in the data center or in the cloud. Its wide range of support for applications, hypervisors, operating systems and cloud means it really is a "one size fits all" from a product standpoint. If you have a hetrogeneous environment then it is by far the best product in the market because of its wide integrations.
Commvault simply has the best support of all the vendors. Great knowledgebases and documentation available online and the support teams when needed are always very knowledgable and prompt in their responses.
David Lester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I like to refer to Commvault Complete Backup & Recovery as a Swiss Army knife. The healthcare industry encompasses a vast array of hardware and software solutions. Providing data protection to all of these architectures is paramount to the safety of our patients. Commvault Complete Backup & Recovery allows us the flexibility to customize our support model so that it fits the institutional vision.
  • Commvault Complete Backup & Recovery provides complete auditing. Having worked with many products in the past, most fell short on reporting. In particular reporting on restores. Commvault Complete Backup & Recovery provides detailed information on operations that were performed, the account performing the operation and where was the data placed.
  • The flexibility of the product allows it to be more of a framework than a rigid application. By leveraging vendor specific API's, such as NetApp SnapVault/SnapMirror access, stronger integration and a more reliable service is produced. The workflow functionality and ability to utilize personal scripts helps administrators perform developer functions.
  • Support for aging technologies is a challenge for any large institution. Maintaining the ability to support old solutions, even in a limited capacity, is more desirable than bringing in a secondary solution or not support it at all.
  • Commvault Complete Backup & Recovery has developed the concept of plans that work great in smaller institutions but can hamstring large enterprises by the limited flexibility. There are situations where plans appear to be forced into decisions. Ideally, providing the ability to disable plans would be beneficial.
  • The security model is granular in respects to permissions and ability to implement it for a single object (client, user, job). Implementing the correct collection of permissions can sometimes feel like opening a padlock. This appears to be a great place to implement a wizard for guiding administrators through desired behaviors and building the appropriate security role.
Other backup products have a tendency to be rigid in design. Many times it is necessary to choose a backup solution that best fits the environment and sacrifice features for functionality. Commvault Complete Backup & Recovery is centered on adaptability. The product framework provides infinite flexibility while also providing backward capability to previous configurations. Utilizing vendor APIs allows for less product development time, more reliable operations and better support. The integrated auditing and logging mechanisms provide extensive analysis of processes.
The extensive logging and process analysis allows for definitive root-cause identification. Support teams are easy to work with and fully understand the scenario. Case registration leverages AI technology to intelligently evaluate case classification. Support case registration ensures that I am connected to the correct support group the first time. The support teams quickly follow up with responses and provide periodic updates to ensure you stay informed.
Christopher Jon Olesch Jr. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Commvault as a service along with hardware that meets Commvault specifications.
Some of the business problems addressed are the ability to protect Hourly Transaction Log jobs, HANA, Oracle coverage, SAN Intellisnap operations.
  • The customer support team is bar none. I always have confidence that any issues that arise will be resolved.
  • Interface is very intuitive.
  • Excellent reporting (both canned & custom)
  • Logs are very detailed.
  • Workflows, API access allow for automation
  • Supports a multitude of legacy applications as well as bleeding-edge & current systems
  • Licensing is complex
  • Cost impedes implementation for organizations that would be a great fit.
  • Exchange & Sharepoint coverage
I've supported many backup applications, where most other backup solutions cause pain-points Commvault comes out ahead. If your organization doesn't fit the mold of out-of-box or cookie-cutter solutions, Commvault Complete Backup & Recovery offers custom solutions.
We utilize the Enterprise Support Program. It's a top-notch support option. It offers strategic world-class technical management. The support partners with us to provide the best possible solution/resolution to any issue we encounter.
Score 10 out of 10
Vetted Review
Verified User
Review Source
CCL/Revera's Backup-as-a-Service (BAAS) offering uses Commvault as its Backup & Recovery solution. The good thing about Commvault is that it covers all sorts of customer backup requirements and have a very flexible restore option. For example, we can backup supplicated databases (like DB2, SQL, Oracle, etc) using Application iDataAgent and if required, we can export backup data in application native formats.
The backup data replication and storage policy setup architecture makes Commvault the top product as you can tailor your storage policy depending on any requirements. The Global Deduplication feature offers exceptional savings.
  • Single pane of glass for effective centralized management
  • Outstanding and very responsive customer support
  • Support for both legacy and emerging applications
  • Complex Licensing Model
  • Costly solution
  • Uses Java to launch management console which is slow and Java-related issues come with it
Commvault Complete Backup & Recovery can easily support large and complex environments, geographically scattered across multiple Data Centres, as we have. You can manage/monitor everything up to the central management console. You can easily set up a multi-tenanted BaaS model and segregate backup data into individual tenant-based storage policies if required.
Engaging Commvault support is super easy and realizable. You do not have to chase support on phone/email. Commvault does deliver what it promises and this makes Commvault the very best available product on the market.
July 01, 2020

My Commvault review

Score 10 out of 10
Vetted Review
Verified User
Review Source
As a managed services provider, we use it both internally for our corporate backup solution as well as sell it as a service to our managed services customers. Commvault is used primarily for data protection, but we also use it for archiving and endpoint protection.
  • Virtual Server backups
  • SQL backups
  • Archiving
  • UI consistency
  • Better control over feature releases and hotfix packages. Sometimes there are too many bugs
Commvault is very well suited for our situation where we are deploying MediaAgents and storage at a customer site, backing up their data, and then replicating those backups to a secondary site (cloud, hosted data center, or second customer site). The auxiliary copy capabilities, ransomware protection, and granular control for each copy make Commvault a very reliable product.

Reporting and alerting are major advantages that Commvault has over other products we support. With so much capability built into the product, we don't have to rely on 3rd-party tools to help us manage our Backup As A Service offering.
Commvault support is like nothing I've ever encountered. They go above and beyond to troubleshoot problems even when the source of the issue is not directly tied to the Commvault software.
July 01, 2020

GO Commvault!!

Jason Elsmore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Here at DaVita, I have been helping to manage Commvault data protection/management solution for the last 3 years. Commvault Complete Backup & Recovery provides for a very strong offering for any type of backup/recovery/archiving solution on the market. Everything from VM Snapshots, Server File System Agents, several databases agents, along with SAN snapshot protection, Commvault Complete Backup & Recovery provides so many features for our DaVita business to utilize.
  • Commvault VM LiveSync.
  • IntelliSnap SAN snapshot protection.
  • Auxiliary Copy to Tape for long term data retention.
  • The Java CommCell Console freeze/hangups/occasional slowness.
  • Updating agents of any type, can sometimes be a huge endeavor.
  • Oracle DB granular recoveries can sometimes be difficult, because of the many plethora of restore options.
Commvault Complete Backup & Recovery sure brings the swiss-army knife of features to the table to provide almost any kind of data protection solution for it's customers. I've enjoyed using Commvault Complete Backup & Recovery for the past 13yrs. The next biggest challenge I'm seeing at this current time is with specific Google Cloud Platform offerings.
Commvault Complete Backup & Recovery Customer Support is a TOP Notch offering/benefit that sure helps to boost the Commvault product overall.
Anirudh Srinivas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Commvault Complete Backup & Recovery is deployed on our customer environment which is an insurance vendor, it's deployed on the entire estate managing more 10PB of Front end data. The primary application use case is automation with the server agent deployment, configuration is all automated. There was a need for various types of applications and middleware to be all managed under one solution.
  • Plethora of application and database support under one product.
  • Excellent reporting tools to have granular information.
  • Ease of use for administrator, with support for automation.
  • Integration into various applications like SQL , Vmware etc.
  • The support for multi platform migration.
  • The support for multi database vendor for application ( Commserve DB ).
Commvault Complete Backup & Recovery is best suited for small and large environment who need fewer admins and would like automate most of the operations. The tool is best suited for companies would like to backup different types of applications, middleware and data off prem and on prem.
Commvault Complete Backup & Recovery gives a very trusted relationship with the vendor. We are able to have very minimal to 0 downtime and high availability for all backups. The backups are designed to complete within the window allocated, which keeps up our SLA on the top always.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Commvault across our entire company. In the US, we have each location split as a division. Each division has its own media agent, storage, and permissions group. All reports go to divisional directors and staff as well as visuals for Command Center. This setup isolates each location to only be able to view their items. This reduces stress on local staff and allows me and my team to focus on big-picture disaster recovery. This setup really helps with off-loading restorations and live data to other divisions as tests or failover scenarios.
  • Backup
  • Reports
  • Duplication
  • Options
  • Active Directory
  • Non-SQL database support
  • AD restores
I feel that Commvault's Active Directory Recovery and Testing of the recovery could be improved, but this could very well be a situation where I am not fully understanding the scope. Commvault Complete Backup & Recovery is spot-on in all other areas and will be a perfect fit for anyone with a decent-sized IT footprint.
The real winner of this company and application is its staff of support engineers and the management. Seriously, I could hate the application and despise using it and would still subscribe and deploy 100% across the company. No other company works as hard for its users as Commvault. Having a solid application on top of this is more than anyone can ask for.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Commvault Complete Backup & Recovery is used at DaVita to ensure our data protection meets Federal guidelines and supports our Disaster Recovery and Business Continuity Needs.
  • Commvault is the Swiss Army knife for data protection in an Enterprise environment. You name the environment and Commvvault has something to protect it. Very helpful in this on-prem/off-prem world that is developing into a DevOps world.
  • Improves our Disaster Recovery
  • Starting to utilize for data migration for VMware in places where Zerto is too expensive
  • Would be good to improve simplicity. Obviously, with the hundreds of different types of OSs, we have to support this is a challenge. However, I think Commvault is committed to significant improvements in 2020.
  • Not quite a ding as more of an acknowledgment of the need to improve Google Cloud data protection. The biggest problem is Google is just ramping up their cloud features/functions which hinders Commvault to provide that so, Commvault is getting there.
Commvault Complete Backup & Recovery is well suited for our environment, which has a huge number of different Operating Systems that need protection. One less appropriate scenario for Commvault is trying to improve as a DATA mover instead of just a backup/restore/DR. CommVault has all our data, but the tools to manage data such as legal searches and migration of VMware is lacking--it's there, but other tools do a much better job. If Commvault is going to become a leader in DATA and not just backup/restore, they need to really improve these data tools to be industry leaders, not just an add-on to backup.
The number of questions we've had going to Commvault has decreased over the past year. This is because support is better and the tool is better. The reason for not a "10", is we have other vendors that answer faster and don't need for us to call them. However, we have many other vendors that are below CommVault including some very major companies and some medium-sized ones. This puts Commvault near the top, but not AT the top.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Commvault Complete Backup & Recovery is used across the organization as the Enterprise Backup solution.
  • Automation like workflow.
  • Ease of use, less complexity.
  • Excellent support, very pro-active.
  • Leaders in the backup realm.
  • Additional workflow template and not so much the canned reports that comes with it.
  • Pricing, it does get pricey when you start adding new features not purchased before hand.
  • Licensing structure, should be more flexible especially in for an enterprise level customers.

Commvault Complete Backup & Recovery is best suited for a large environment that is hybrid and a mix bag of applications, storage devices, and operating system. It's really a good fit like our environment where we are in a transition of physical to virtual and on-prem to Cloud provider. Commvault Complete Backup & Recovery really covers these arenas really well.

I believe it's less appropriate for a small SMB that does need not a robust backup infrastructure due to cost.

Commvault Complete Backup & Recovery support is a Gold Standard for us. We are a ESP customer and have a designated Support Account Manager (SAM) & a Technical Account Manager (TAM) who we meet with every other week to go over any existing issues and upcoming version revisions release. But of course not all companies or organization will need this type of level of support but we have proven that this works for us due to the shear size of our environment and the number of offices we support.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Commvault is used across the whole organization to provide disaster recovery and operational support for Windows and several versions of UNIX and Linux. Operational support includes database refreshes and data migrations. As far as I am aware, we no longer use it for Archiving because of a disastrous mistake someone made when performing some cleanup in the GUI, which resulted in loss of data. Commvault and a Data Recovery company were unable to put Humpty Dumpty back together again, although they both tried very hard. The data structures on disk are just too complex, and the purpose of the cleanup was permanent deletion of some old data, so in that sense, it worked perfectly.
  • Manages thousands of backups across multiple OS types and releases
  • Provides an easy way to locate, view and restore the content of those backups.
  • Permits distributed configuration and control through role-based user accounts
  • Balances the workload against the backup infrastructure capabilities.
  • The new "extent-based-backup" feature is potentially a huge win and Commvault advantage for sites with enormous files to back up (terabytes), but the assignment of extents to backup streams could use some optimization, and there should be some tuning tools for extent-based backups.
  • It shouldn't be so hard to figure out how to get the GUI to use a larger font. The default font is extremely small and completely unsuitable for many of us with "Senior" in our titles.
  • It should be trivial to clone an existing backup set or client configuration and then update just the unique bits.
I've been creating and using backup systems for over 40 years, and I know how hard it is for a single solution to work well in different environments. I've been very surprised to find that Commvault Complete Backup & Recovery does a really good job with just about everything in the backup/recovery space. It is both very, very capable, and flexible, suitable for very large and complex environments.

Until recently it had one fatal flaw in environments with huge files to back up (terabytes each), but that has now been addressed with "extent-based backups", allowing multiple backup streams to back up different parts of the same file(s). With more tuning and maturity, that feature will have huge benefits in all kinds of enterprise-class situations.
We get quick response to our queries, and the documentation is more complete and accurate that I expected. The really hard problems can take a while, but Commvault does not hesitate to connect the end-user with the engineering and development teams to solve those problems. They also do not seem to have the tendency that you see in many vendors to close the case as fast as possible (to make the closure stats better) even when you do not yet have the full answer that you need. They keep at it until every issue and question has been explored.
Score 10 out of 10
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Verified User
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Commvault is our core Backup Enterprise tool, used to backup more than 1200 VMs and more than 120 physical Servers. It yearly addresses around 60 to 90 restores or recoveries.
  • It cover all our OS and application scenarios, both virtual and physical.
  • Brings us "peace of mind" on a reliable tool.
  • Have a very good support organization with really qualified technicians.
  • Maybe more deep CLI documentation (both "q" commands and SQL).
It needs know-how, but for sure is "the" enterprise tool that covers all our needs.
Based on my experience with other providers' support, I can say CV have a reliable support organization, one of the key points to choose CV.
July 03, 2020


Score 10 out of 10
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Commvault is our enterprise solution for backup and recovery. It primarily is used in the intel and power environments.
  • Reliability
  • Manageability
  • Availability
  • Additional canned reports
  • Fewer hardware requirements
  • Less costly licensing
Commvault works well in a granular recovery situation. The misconception that backup and recovery is disaster recovery needs to be communicated effectively to the organization.
We have a dedicated SME on our account who comes and works in the trenches with staff once a month. On top of that, we meet weekly to discuss any issues or any strategic moves that we want to make in the environment. The biggest benefit is the environment is now being proactively managed vs reactive, allowing for the environment to be reliable when we need it most.
Score 10 out of 10
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We utilize Commvault as a service offering to our client base and have done so for the past 10 years, delivering a data protection service that is the largest in the country.
  • Reliability
  • Options for protecting different workloads
  • Support structure with ESP and TAM
  • Development cycle and adoption of client requested modifications/enhancements
  • Integration of the personalization teams TAPI functionality into core product to increase speed of new functionality rollout.
  • Automation around agent installation for MSPs
  • Dynamic workload allocation, so automatically pausing and resuming workloads automagically so any late-night failures because of any network or client issue could be tried again during the backup window, potentially multiple times.
Commvault Complete Backup & Recovery is best where a managed service offering needs to be built to provide service for clients. Especially where there is the requirement for long-term retention of data, Commvault is by far the leader of this piece of the puzzle in particular.
Meets all our service requirements and we have thousands of happy clients and a powerful team managing our infrastructure with this solution. As we use it for a managed service to our clients, we have an extensive capability that fits well with the product and we have made the most of its functionality and the support we get from Commvault.
Score 8 out of 10
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We host servers for many Oregon governmental agencies. The backup team is responsible for providing the necessary backups for these agencies to ensure the safety of Oregon's data assets.
  • Commvault supports a wide variety of operating systems and applications.
  • Product support from Commvault is excellent.
  • It can be scaled up to handle large organizations.
  • Constantly providing fixes and improvements to the product.
  • Commvault isn't always intuitive to use.
  • Like most software, there are often bugs that need to be dealt with. However, Commvault has been very responsive.
  • Virtual server backups not as well executed as other products.
If you have a diverse environment that supports AIX, Linux, Windows, and multiple databases or other applications, Commvault is hard to beat. They really do cover lots of platforms. This keeps you from having to run many different applications just to do backups. However, if you are a smaller shop, or maybe a VMware only shop, I think there are better choices available.
The Commvault support organization is excellent, provided around the clock support. They have knowledgeable staff, are very responsive, and have always done what is necessary to at least get the answers to the issue, even if the answer has to come from development. A+
Score 8 out of 10
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We are equivalent to a multinational corporation that is very geographically dispersed. Commvault is the complete backup and disaster recovery solution for us. It is used across the organization and we use on-prem and cloud instances. The nature of our business requires a comprehensive and capable product that is easy to configure and deploy from remote locations.
  • Easy to use interface on top of a comprehensive and trustworthy platform.
  • Policy-based capabilities allow plans that can be easily duplicated and deployed, saving time and helping to ensure assets are protected.
  • The system is very well thought out, the built-in deduplication capabilities save over wire data transmission reducing the throughput and network congestion.
  • Support for encryption
  • Hardware requirements are pretty steep, but understandable for a product that is as comprehensive as Commvault.
  • There is a pretty steep learning curve and the training is a must for a product with the complexity and capabilities of Commvault.
Commvault Complete Backup & Recovery is well suited for most environments. It has cloud capabilities that reduce storage requirements and allows a third party to maintain the media. Utilizing the cloud can reduce the cost, however, time to restore and business continuity will be impacted.
Their support is top-notch. They are responsive and receptive to changing needs. Anytime our system experiences problems, Commvault is quick to determine the cause and provide a solution. Our systems require 24 X 7 availability so when a system isn't performing as needed it has the potential to be disastrous. You need a responsive provider like Commvault to help correct problems and correct them quickly.
Score 9 out of 10
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Verified User
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We use Commvault Complete Backup & Recovery to backup and retain all server infrastructure in our environment. It helps us solve audit requirements with data retention and data protection. We also use it as a fail safe for major hardware/software failures.
  • Deduplication: Allows for multiple point in time restores without using tons of backend storage. Commvault Dedup has been proven to work effectively time and time again in our environment.
  • Upgrade and Supportability: Commvault upgrades usually go extremely smoothly. The upgrade process is well documented via Commvault website. We are able to maintain a secure and up to date environment very easily.
  • Commvault IntelliSnap backup is a very effective and useful tool for protecting multiple VMS at a quick speed.
  • Commvault Complete Backup & Recovery's client based backups are just about as solid as any tool I have ever seen or used. Client side backups are very user friendly and extremely easy to deploy. I like the amount of information given when failures occur makes troubleshooting issues very easy.
  • Support is good until it is an advanced troubleshooting problem. Then it takes a very long time to get to DEV and sometimes even longer to fix.

Client based remote backups - Well Suited

IntelliSnap VSA backups - Well Suited

Instant Failover Recovery for VMs - Less appropriate.

Commvault Complete Backup & Recovery's support is good until advanced troubleshooting happens, then it just depends on the engineer.
February 28, 2020

Why we chose Commvault

Score 10 out of 10
Vetted Review
Verified User
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It is used in our operations. It has addressed our issue of backups over distance. We use two d2d solutions to keep our retention to an agreed upon timetable. Commvault has allowed us to do SQL backups on a timeframe that our developers are very happy. We do VMware backups that exceed our rpo and rto standards.
  • SQL backups
  • Vmware granular backups
  • Easier Oracle restores
  • Removal of outdated alerts
The product is well suited for any organization that requires a robust backup and restore solution. It is not for a small company as there is a rather large equipment cost to get setup. The professional support is second to none. Just with the support model Commvault uses, that is worth the annual maintenance costs alone. We have always been able to complete a restore.
Their support model is the standard that should be adopted by the rest of the backup providers. The gardener quadrant is a staple in our industry and Commvault continues to shine. They never give up on trying to help the end user. The Techinical ability of the support staff is amazing