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https://media.trustradius.com/product-logos/4V/vg/6LX4537C0FVH.JPEGFaster, leaner, smarter. Tell Concur about your latest travel adventure...you might be surprised on its response.The whole organization uses Concur for submitting their expense reports. Concur improved processing time by making every task for every user easier, while complying to the organization's expense reimbursement policy.,Created an easy and swift process for the user and processor. Created a paperless process. Created an automated process.,To create a default "paper image" for those transactions that are data enriched. To automatically complete the account codes based on the receipt data. To finalize their new report feature.,10,Reduced control risk by 70%. Saved time. Created more life-work balance for employees.,Nexonia Expenses and MineralTree,Sage Intacct, Bill.com, Adaptive Insights, a Workday companyConcur Expense, favorable experience and would recommend.It's been used to collect, organize, itemize, and payout expenses accrued by traveling employees. We do not have to keep up with receipts. Concur Expense lets us scan and upload all receipts directly into the app.,Scanning receipts Placing information in the right places. You have to correct some fields but it's pretty quick. Uploading receipts into reports for quick easy exporting/expensing,It's buggy and crashes sometimes. I'm sure the app developers will improve and make the app better with updates. Sometimes slow and crashes out when taking pictures of apps. It could make editing receipts a bit easier. There sometimes is an input lag or delay.,10,I'm not sure as I'm not the purchaser of the product. But I know it saves others time who used to have to collect and itemize out receipts.Concur Expense never lose another expense report againConcur Expense is being used through our whole company to be able to submit and track expenses throughout the company. We used to use an Excel sheet for tracking and each user would submit their own sheet. Using Concur allows us to correctly track which department is expensing what along with each user is able to track the status of their expense. Nothing has gotten lost in the steps of approval.,Ease of use Able to customize expense categories Email reminders if something has not been approved Easy to track past expenses - that way we can track changes in prices on certain items and perhaps choose a better vendor if we need to,Sometimes the app will not upload pictures of receipts you take,8,We have not lost as many expenses We can look back on old expenses without having to spend time digging through files,,SpitFire Predictive Dialers,50,2,We use it to submit and track expenses We also use it to cut POs We have also used it to get reminders about when a PO is needed to bee issued,The most useful is setting up a reminder to send out a PO to a vendor,It will be easy to add more locations to our Concur expense setup if we expand as a company,9,Not Sure,Price Product Features Product Usability Product Reputation Prior Experience with the Product,I would evaluate more products but I still think Concur was the right fit for the company.,The Web interface is easy to follow and read Walks you through submitting an expense Easy to see if I forgot to add a receipt or document to expense,I cannot say that I have found anything to be difficult or cumbersome about using Concur Expense.,Yes,8Concur Expense - Manage expenses at your fingertipsAll employees in our organization used Concur Expense to record their business expenses (gas expenses via a company issued gas card, mileage, individual business meal expenses, hotel expenses, parking, business meals with attendees, meeting expenses, office supplies, and other misc items). In the past, the organization used to mail in copies of their receipts for reimbursement alongside an excel activity report. Utilizing Concur Expense has been very cost effective and efficient in tracking our expenses for reimbursement. A vast majority of our staff also uses the mobile application - they appreciate the ability to upload their expenses.,Cloud-based expense capability makes it that much easier to manage day to day expenses. Allows our financing department to easily monitor expenses related to travel expenditures. Has allowed us to go from paper receipts to a quick snap of the receipt and upload onto the Concur app.,Concur website, the initial interface can use some minor tweaks. Locating an old expense report is a challenge unless you're familiar with Concur. Concur app - they ability to email an expense report would be great.,8,Great return on investment - managing expenses is more efficient since using Concur Expense. Positive that the organization will continue to use Concur Expense - as it is very easy to adapt to.,PaycomConcur Exepense, Intuitive workflows, Mobility and TransparencyWe use concur to manage all expenses within the entire enterprise globally. Every single employee in every department has/can have an account in Concur and can manage their own expenses whether travel or purchase then submit to finance. The issues that concur is solving for us are: MobilityFlexibilityEase of use Our organization is very mobile hence the need to access our work apps and resources from anywhere in the world. Concur is easily accessible through a simple browser and internet connectivity. It allows delegation of roles so that even when an approver/reviewer cannot access the system a colleague can do it on their behalf. Paperless and automated reducing administrative tasks and the cost of paper and printing. Also helps save the environment. Transparency - Concur has an audit trail so you can check the status of your requests and reports and any delayed approvals are automatically flagged. Scaleability - The system is robust and can handle a multinational enterprise like ours giving us the ability to have uniform processes worldwide.,Seamless integration with our existing tools like the SunSystems API to allows us to integrate with our Finance systems, and email integration so you can get notifications even without being logged in the system. Concur allows you to quickly upload all your receipts and documents for central storage so any reviewer and approver can easily access. The upload speed is impressive in chrome Concur can be easily deployed because you don't need complex installation procedures and dependencies. All you need is a browser and internet connectivity. The UI is very intuitive and has a gentle learning curve because it uses the familiar web elements that everyone is already used to. The workflows are the best because the non-finance staff is also able to follow as they manage their own expenses. Concur has a report header functionality which allows once of capturing of repeated data that can be applied to all individual expenses within a report without the user re-entering every time. With Concur, you can get a custom implementation for your organization which features your logo, corporate colors, internal workflows, lingo, etc. That's an option we received in my organization.,When uploading images, Concur does not allow multi-selection. You have to click browse, select, open, attach for every single image you want to upload. Allowing multi selection could save time and hustle for someone with many receipts and supporting docs to upload. For my current workflows that's the only con I have.,10,Concur has allowed us to go virtually paperless meaning huge saving in terms of paper, ink and other costs related to printing. The office is now a much clearer space, less arch lever files, and filing cabinets. All these are costs we don't have to worry about much anymore. Concur has reduced our cost of traveling and time savings. We don't need to physically present for any stages in the review and approval process anymore as we can simply do this online. This is a huge improvement from our previous manual system. Concur is cloud-based and has no installed agents/apps or dependencies meaning here is no need for in-house dedicated support staff for Concur hence savings on staffing and less load on the IT team.,,Coupa, Microsoft Teams, Cisco Webex Calling, Adobe Illustrator CC, Ubuntu Linux, Windows Server, Citrix ShareFile, Trello, Ansible, WordPress, Canva, Adobe Acrobat DC, Microsoft Visual Studio CodeMost comprehensive expense system for businesses todayConcur is currently being used by my organization for all expense tracking within the org at large. It allows each team to stay on budget and everyone is accountable for their expenses that are submitted.,Great App for taking pictures of receipts on the go Ability to book travel via the portal UI is superb,There is no seamless way of inputting frequent traveler info The rules that are inputting can be taxing on the individual user Overabundance of Apps you can integrate with. A bit daunting,9,Positive ROI created by keeping individual business units within their allotted budget so there are no surprises Holds amazing accountability for sales to ensure they aren't being spendthrifts when doing business travel and client entertaining,Expensify,Salesforce.com, Atlassian Confluence, DropboxConcur Expense can easily pull credit card transactions to submit in a reportConcur Expense is used for travel expenses and to book travel. It helps find flights that are within acceptable company policies and regulations. It also finds hotels related to conferences you're trying to attend. Concur expense connects to your corporate credit card and pulls all transactions related to your recent trips. You can then open reports to submit for payments.,Easy to pull corporate card transactions to Concur Expense to open reports and submit them Can book flights and hotels directly from there Good support,Not very user-friendly. I sometimes find it difficult after 2 years of using it and end up calling customer service.,7,Quick to book business trips and consistent among all my colleagues,,Workbench Enterprise, Zoom Video WebinarConcur Expense user for one yearConcur is used by my entire organization of thousands of employees across the United States. My organization is an amalgamation of tons of different business units, all of which work independently, but there are certain central functions that we share, including expenses and HR more broadly. When employees like myself travel, we are able to use Concur online or through the app to submit expenses and provide details on the trip. It is extremely helpful to have our corporate credit cards linked to Concur Expense as well as the fact that Concur Expense sends emails when new transactions have posted.,Concur Expense has lots of detailed drop down options for expense types Easy to use interface Great and helpful reminders when Concur Expense has new transactions that have posted,The symbols beside transactions are hard to understand — e.g. red error, green symbol, blue symbol, etc. There are WAY too many boxes/fields for each transaction when only a select few require editing Transactions don’t always appear or pop up chronologically, especially with ride sharing apps Some other Expense apps show a map or physical route for taxis, Uber, etc., which help the user remember the ride, but I don’t think Concur Expense has that option so all rides look the same.,8,Seamless use Allows for enhanced worker productivity since it syncs with credit card Great way to remind employees of outstanding charges,,Salesforce Commerce CloudSimple, does the job.Concur Expense has allowed me to seamlessly track and submit expense reports for mileage reimbursement. It's relatively simple to use, however management can slow the approval process down as it needs to go through a chain. This is less a problem with the tool, but I believe the steps involved could be improved.,Easy expense verification Tracking,Too many steps involved in approval UI could be improved,9,Concur has enabled efficient time management, meaning less time spent tracking and submitting expense reportsConcur Expense - great for a mobile worforceConcur Expense is mandatory for all expense submissions and travel booking at our company. It provides a uniform means to enforce corporate travel & expense policies and facilitates expense processing for a geographically dispersed workforce. It also automates previously manual tasks.,Comprehensive online travel booking - anywhere, anytime. Support for a wide range of customer loyalty and discount programs. A mobile app that can be used for both travel bookings and expense submission. The receipt scanning feature is especially useful. Automatic download of eReceipts for linked vendors.,User profile setup can be very time consuming and confusing. This setup is also critical to ensuring a good user experience. Online & phone support is underwhelming and not very helpful. The key problem is that many issues are related to travel bookings and Concur support typically defers to Amex travel for those issues. Users have limited ability to changes settings in the mobile app. Most seem driven by admin/global settings.,7,Automatic enforcement of travel & expense policies. Better expense control. More efficient/ faster expense payments. Better employee satisfaction. More convenient & faster for highly mobile employees. Less wasted time for valuable human resources.,Microsoft Office 365, Quick BaseSimple interface perfect for organizations who have employees in the field and on the go! Totally mobile!We currently use Concur Expense to both create and pay for all employee-related travel & entertainment. We also use Concur in tandem with American Express Travel to book customer travel to our events. As a whole, it addresses the issues of generalized reporting on employee T&E spend, as well as reporting on customer travel for budgets and budget planning. It makes life easier on the road, and I travel about 65% of the time because I am able to upload photos of receipts right on the spot. Makes for less paperwork and better accuracy of expense reporting all around.,The app is great for on the go expense reporting. Very easy to use and you can submit right from your phone making the process very convenient. Provides comprehensive reporting for monthly or yearly expenses by employee, or by department overall. The interface is easy to use and navigate if you understand the linking between your corporate credit card and any financial cost centers you use to charge expenses.,We have had issues with Concur not speaking to our general ledger systems for allocations. Even though we have allocated expenses to different cost centers within the system, the link was broken somewhere in translation between the time of linking and when the info was received by our finance department. We had to do an audit at the end of the year, making sure all expenses that came through Concur were linked to the proper cost center. It was not time efficient. I wish we could integrate Concur better with our Amex Travel services. As of now, we have to upload and attach every flight itinerary we receive from Amex into the Concur system. If there was an integration that allowed the flight to automatically link to the expense, it would save time and money for our organization!,7,We are able to include employee travel & entertainment budget roll-ups at the end of the year and use those to calculate ROI more accurately for our events. Makes our sales staff faster and more productive by being able to expense on the road through the app. No more evening hours after travel spent scanning receipts, logging expenses, etc.,Smartsheet, Cvent Event Management, QualtricsConcur is great! Easy and convenient expense reporting!Concur is used across our entire organization for managing our expense reporting, reimbursement requests, and travel authorization requests. Concur gives our employees a centralized platform for communicating expense requests to Human Resources. For the employees it makes tracking expenses simple and it makes not forgetting these requests easy. The invoice capture features are robust.,User friendly interface. Mobile application makes reporting on the go easy. Support is helpful for any issues that may arise.,While the desktop interface is nice there is a learning curve. No other issues!,9,Meets our organization's need for expense reporting. Mobile availability cuts down on time spent with the program and increases time spent on actual work. Similarly, lack of downtime within Concur is positive for everyone's time.,Workday Professional Services Automation, Teleopti WFMExpense made easy!Concur Expense is used throughout the organization for employee expense reimbursement. We have a lot of traveling salespeople and executives that pay out of their pocket expecting to be reimbursed. The administrative function is handled by the accounting department. Concur helps with audit trail, setting up dollar limits for reimbursements, having a proper approval function for expenses submitted for reimbursement.,The audit trail allows the organization to see who approved it and when. This is helpful for when the accounting department is going through a financial audit You can see approvers and if the reimbursement reaches a certain dollar limit, you can set a secondary approver. you can see set up expense classifications that can directly relate to your Income Statement expense accounts,The UI is not user-friendly. There are a lot of fields in one screen and it may get overwhelming for a first-time user to know what to field out. If Concur needs to integrate with other ERP systems, their implementation team is not very organized. Concur seems to be down much more more often than other systems. This is very frustrating when there are deadlines.,7,The Accounting Department no longer has to communicate via e-mail if expenses should are approved. We used to have to save these e-mail as an attachment and store them in the computer to prove that they were approved. This would get very cumbersome when pulling evidence for an audit. The accounting department is able to close the month much quicker by tracking who is taking a long time to approve requests. The company has an easier time going paperless as Concur keeps all receipts, approvals, etc.,QuickBooks Enterprise Solutions, Avalara, NetSuiteConcur is the best tool so farConcur is utilized within my organization for business expense as well as mileage reimbursement for employees. As a healthcare system operating over a dozen locations across a 60+ mile radius we have regular “on the clock” travel time by both administrative and clinical personnel. Prior to Concur, individuals were having to submit a template spreadsheet with their mileage and physical signatures – requiring manual math, data entry, and accurate reimbursement rates. This required manual entry by payroll teams to both check individual spreadsheets for accuracy and then enter these reimbursements into bi-weekly payroll systems. Now, Concur will manually calculate location and reimbursable mileage with the appropriate rates just by entering start and end addresses. This manually gets sent through the approval process (done in a single click by leaders), and will ultimately feed into the employee’s payroll for the approved period. This is a similar adjustment from how we used to reimbursement regular business expenses, and this is now all automated by Concur. Offering a huge time saver for all users eliminates the need to audit reimbursements, and ultimately efficiently process all requests for a 5000+ employee organization.,The automated factor of tracking history, active requests, and ultimately the update features for all end users is exceptional. In large organization’s it’s not uncommon to submit a reimbursement and not see or hear of it for 30+ days. With Concur you receive updates along the way at each approval and verified estimated payout. Team members seem to enjoy the system and have little to no trouble navigating it to efficiently and effectively enter their own reimbursement needs. Additionally, this holds true for managers of users and their ability to quickly and easily review and approve expense reimbursements.,The system is typically not an out of the box tool for users. There is a required training and overview that employees at my organization must participate in before officially getting their account access. This helps cut down on streams of questions by new users, and this suggests a little more complicated than point and click functionality. There are outside Concur employed or other 3rd party vendors that one of the approval steps must go through. This is a little frustrating as the organization’s approval is placed externally so questions can get hung up, but recognizing this is the auditing to ensure we entered the expense correctly offsets this. Administrator accounts have been a challenge. We have admin assistants that support medical providers, and allowing them access to submit reimbursements on behalf of the providers has been tricky for new team members. Functionality still exists but is not as simple as we’d like.,9,The largest return has been the added productive time that has been given back to payroll and financial professionals within the organization. They can now go back to more important work for the organization rather than spending hours every week performing administrative data entry tasks. Team members feel more empowered by having access to updates and statuses of their reimbursement requests. Again, this has given more time back to the team members (no longer having to follow-up with payroll), and this awards more time back where teams aren’t fielding dozens of questions. Managers have more comprehensive access to review reimbursement requests, and to evaluate accuracy and justification at the click of a button. More time for leaders equals more proactive work and productive time for them.,Kronos Workforce Central, Ceridian Dayforce, PeopleSoft Financials and PeopleSoft eProcurement,Oracle PeopleSoft HCM, Kronos Workforce Central, SkillSurvey Pre-Hire 360, SurveyMonkey,Yes,Product Features Product Usability Analyst Reports,I personally was not involved in the evaluation and selection process. To my knowledge, one of our affiliate organizations was utilizing Concur Expense, and through their high reviews, we selected Concur ourselves. As this affiliate supplies many of our providers, it made the most sense to get our reimbursement systems in line with our shared provider staff, but also familiarize our own employees with it too.I ConcurConcur is used in my organization for everything from direct reimbursement from company credit cards to reimbursements made from my own personal card for work-related expenses. The process is easy. Simply take a picture of the receipt, upload it to the Concur Expense portal attached to your case and submit the dollar amount. Concur automatically audits it and submits it to your employer so you are reimbursed by the next pay period.,Fast reimbursement Automation of complicated back end expense reporting Easy interface Simple setup,Website is dull Doesn't feel modern Quick demo training videos or walk through.,10,Helping the audit team out Increasing time spent on more important aspects of the business Making the employees happy,MineralTree,Salesforce Lightning, HubSpot, Xactly IncentGreat Tool to Retain EmployeesIn most companies I worked for, Concur is the employee expenses tool used by the whole organization. For a particular Management Consultancy, where most employees travel to client sites to deliver services, Concur tool is a godsend. The firms I worked for are generally project driven. By project, one has to track each expense as Billable or Non-Billable. This helps in segregating expenses at the lowest possible level and billing all the billable expenses to the client. The majority of expenses for a traveling consultant are Flights, Hotels, Car rentals, ride-hailing, and Restaurants. From Concur, one can search flights and hotels and book them without going out. If an employee does not book the lowest priced flight, he has to provide a justification in Concur and the same will be sent along with all the possible flight options to the approver in the notification. This helps in controlling and reducing spending. Further, Flight, hotel, and Uber loyalty account numbers can be stored in the employees' profile and when the employee books them from Concur, most of the information is auto-populated reducing manual data entry. Restaurant receipts can be emailed to Concur and Concur will read the receipts using optical character recognition and populate most of the data.,Concur is convenient and handy. The employee's profile can store credit card numbers, loyalty membership numbers with airlines, hotels, ride-hailing companies, car rental companies etc. All this information can be auto-populated saving time and effort. Expenses can be segregated as Billable and Non-Billable. Further, expenses can be sliced and diced into various buckets, like food, travel, car rental etc. This will help the finance team and management to analyze the expenses. Concur can be easily integrated with various ERP Systems. Receipts can be scanned with a mobile phone and emailed to Concur. Concur will read the receipts and populate the data in the expense reports. The employees can validate the pre-populated expense report and submit it. One can book flights and hotels from Concur itself.,The user experience can be improved. The tool can be made more intuitive. First-time users struggle to find things and in our company, we have to develop Quick reference guides to aid new employees. Reporting can be made easier. There are too many mouse clicks required to export one's expense reports into PDF format. The hotel and flight search capability can be further improved. As of now, it works but not up to the mark. The experience of booking a flight or hotel in travel aggregators like Priceline is way different.,9,Concur tool definitely increased employee satisfaction. I worked for another consulting company with a crappy expense tool and some of the employees left the company as they were not getting their expenses reimbursed on time. The ability to track billable and non-billable expenses is critical for a project-driven organization like ours. Concur handles this and this is a huge plus. Concur increases the productivity of employees and finance teams.,,Oracle E-Business Suite Procurement Contracts, Dropbox Business, Oracle ERP CloudReview of Concur[It's] Used to process expense reports for remote and field employees in different currencies.,Setting up different classes of employees Different currencies Uploading to ledger,Display class definition Easier troubleshooting,7,Timely reporting Quick process for payment,Certify,Quick Base, QuickBooks Enterprise SolutionsConcur- Great for Expense TrackingI use Concur Expense to be reimbursed when paying for team activities or other organizational stuff. It allows me to easily submit my expenses for reimbursement and include all the people that were at the activity with me.,Track the reimbursement and where it is as on it's path to approval Easily add coworkers to the expense,The User Interface can feel a bit wonky at times when creating a new expense report.,10,It has had a positive impact on the business overall as it has allowed easy tracking and communication of all expenses and reports.,Best in Class Expense TrackingConcur Expense is used within the organization to track and manage employee expenditure.,Accurately Manage Expenses Expense Submission and Tracking Approval Process,Increased Mobile Support Google Map Auto-Integration,9,Accurate reporting Ease of use Scalable Tracking of expenses,Apptricity Travel & Expense
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Concur Expense
119 Ratings
Score 8.2 out of 101
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Concur Expense Reviews

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Concur Expense
119 Ratings
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Score 8.2 out of 101
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Braam du Plooy profile photo
July 17, 2019

Concur Expense Review: "Faster, leaner, smarter. Tell Concur about your latest travel adventure...you might be surprised on its response."

Score 10 out of 10
Vetted Review
Verified User
Review Source
The whole organization uses Concur for submitting their expense reports. Concur improved processing time by making every task for every user easier, while complying to the organization's expense reimbursement policy.
  • Created an easy and swift process for the user and processor.
  • Created a paperless process.
  • Created an automated process.
  • To create a default "paper image" for those transactions that are data enriched.
  • To automatically complete the account codes based on the receipt data.
  • To finalize their new report feature.
Concur is a great solution for a large and medium-sized organization, but too expensive for smaller organizations.
Read Braam du Plooy's full review
Joseph Madere profile photo
July 16, 2019

Review: "Concur Expense, favorable experience and would recommend."

Score 10 out of 10
Vetted Review
Verified User
Review Source
It's been used to collect, organize, itemize, and payout expenses accrued by traveling employees. We do not have to keep up with receipts. Concur Expense lets us scan and upload all receipts directly into the app.
  • Scanning receipts
  • Placing information in the right places. You have to correct some fields but it's pretty quick.
  • Uploading receipts into reports for quick easy exporting/expensing
  • It's buggy and crashes sometimes. I'm sure the app developers will improve and make the app better with updates.
  • Sometimes slow and crashes out when taking pictures of apps.
  • It could make editing receipts a bit easier. There sometimes is an input lag or delay.
It's got to be the best mobile expense product out there. The companion app for iOS and Android allows you to take a picture of your receipt from the app, upload it, edit it, export it, share it, etc, etc. It's got everything you could want in an app for expenses. The topics you can select from to itemize your purchases are familiar and recognizable, not obscure. You can tell it was made with care and consideration to the user base.
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Ryhlen Schoeberl profile photo
July 16, 2019

Review: "Concur Expense never lose another expense report again"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Concur Expense is being used through our whole company to be able to submit and track expenses throughout the company. We used to use an Excel sheet for tracking and each user would submit their own sheet. Using Concur allows us to correctly track which department is expensing what along with each user is able to track the status of their expense. Nothing has gotten lost in the steps of approval.
  • Ease of use
  • Able to customize expense categories
  • Email reminders if something has not been approved
  • Easy to track past expenses - that way we can track changes in prices on certain items and perhaps choose a better vendor if we need to
  • Sometimes the app will not upload pictures of receipts you take
If you are a small company I do not see that Concur would be useful. Our organization is over 100 employees and we have multiple locations. It is easier to get everything submitted since our accounting department is not in the same building as a majority of our employees. Also field techs do not have to make a [unnecessary] trip in to drop off their expenses.
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Jessalyn Ka profile photo
January 23, 2019

Review: "Concur Expense - Manage expenses at your fingertips"

Score 8 out of 10
Vetted Review
Verified User
Review Source
All employees in our organization used Concur Expense to record their business expenses (gas expenses via a company issued gas card, mileage, individual business meal expenses, hotel expenses, parking, business meals with attendees, meeting expenses, office supplies, and other misc items). In the past, the organization used to mail in copies of their receipts for reimbursement alongside an excel activity report. Utilizing Concur Expense has been very cost effective and efficient in tracking our expenses for reimbursement. A vast majority of our staff also uses the mobile application - they appreciate the ability to upload their expenses.
  • Cloud-based expense capability makes it that much easier to manage day to day expenses.
  • Allows our financing department to easily monitor expenses related to travel expenditures.
  • Has allowed us to go from paper receipts to a quick snap of the receipt and upload onto the Concur app.
  • Concur website, the initial interface can use some minor tweaks. Locating an old expense report is a challenge unless you're familiar with Concur.
  • Concur app - they ability to email an expense report would be great.
Concur Expense is a very straight forward program - it's easy to learn. We had a veteran staff that was used to submitting paper receipts - they adapted very quickly to using Concur Expense. They liked the ability to snap a photo of receipt without having to worry about locating it later in the month to submit. Overall, a great program.
Read Jessalyn Ka's full review
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July 18, 2019

Concur Expense Review: "Concur Exepense, Intuitive workflows, Mobility and Transparency"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use concur to manage all expenses within the entire enterprise globally. Every single employee in every department has/can have an account in Concur and can manage their own expenses whether travel or purchase then submit to finance. The issues that concur is solving for us are:
  • Mobility
  • Flexibility
  • Ease of use

Our organization is very mobile hence the need to access our work apps and resources from anywhere in the world. Concur is easily accessible through a simple browser and internet connectivity. It allows delegation of roles so that even when an approver/reviewer cannot access the system a colleague can do it on their behalf. Paperless and automated reducing administrative tasks and the cost of paper and printing. Also helps save the environment.

Transparency
- Concur has an audit trail so you can check the status of your requests and reports and any delayed approvals are automatically flagged.
Scaleability - The system is robust and can handle a multinational enterprise like ours giving us the ability to have uniform processes worldwide.







  • Seamless integration with our existing tools like the SunSystems API to allows us to integrate with our Finance systems, and email integration so you can get notifications even without being logged in the system.
  • Concur allows you to quickly upload all your receipts and documents for central storage so any reviewer and approver can easily access. The upload speed is impressive in chrome
  • Concur can be easily deployed because you don't need complex installation procedures and dependencies. All you need is a browser and internet connectivity.
  • The UI is very intuitive and has a gentle learning curve because it uses the familiar web elements that everyone is already used to. The workflows are the best because the non-finance staff is also able to follow as they manage their own expenses.
  • Concur has a report header functionality which allows once of capturing of repeated data that can be applied to all individual expenses within a report without the user re-entering every time.
  • With Concur, you can get a custom implementation for your organization which features your logo, corporate colors, internal workflows, lingo, etc. That's an option we received in my organization.
  • When uploading images, Concur does not allow multi-selection. You have to click browse, select, open, attach for every single image you want to upload. Allowing multi selection could save time and hustle for someone with many receipts and supporting docs to upload. For my current workflows that's the only con I have.
Concur is well suited for large enterprises because of its automated and paperless nature. It is also suited to highly mobile organizations with a highly mobile workforce like ourselves because it can allow a "borderless setup" for collaboration on expense management. Concur is well suited for enterprises which are strict on maintaining their internal identity in the sense of workflows, lingo and the like since there is the option of getting a custom package. Concur is not suited for small companies or individuals since the cost is a bit high.
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June 11, 2019

Concur Expense Review: "Most comprehensive expense system for businesses today"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur is currently being used by my organization for all expense tracking within the org at large. It allows each team to stay on budget and everyone is accountable for their expenses that are submitted.
  • Great App for taking pictures of receipts on the go
  • Ability to book travel via the portal
  • UI is superb
  • There is no seamless way of inputting frequent traveler info
  • The rules that are inputting can be taxing on the individual user
  • Overabundance of Apps you can integrate with. A bit daunting
Concur is very well suited to keep track and lay out rules for submitting specific type of expenses so that when individuals within the organization are inputting them they know if they are doing so correctly. It isn't the easiest thing in the world to book appropriate travel accommodations, UI could use some work there.
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July 17, 2019

Review: "Concur Expense can easily pull credit card transactions to submit in a report"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Concur Expense is used for travel expenses and to book travel. It helps find flights that are within acceptable company policies and regulations. It also finds hotels related to conferences you're trying to attend. Concur expense connects to your corporate credit card and pulls all transactions related to your recent trips. You can then open reports to submit for payments.
  • Easy to pull corporate card transactions to Concur Expense to open reports and submit them
  • Can book flights and hotels directly from there
  • Good support
  • Not very user-friendly. I sometimes find it difficult after 2 years of using it and end up calling customer service.
I recommend it to small or large scale organizations but make sure you have enough explanations on the rules you have in place because otherwise every transaction you try to make will be followed by an error. The flight search functionality is nice but can definitely be improved to add more features and filters to it. For example you can search a full day, [but] you need to have a time frame.
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July 16, 2019

User Review: "Concur Expense user for one year"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Concur is used by my entire organization of thousands of employees across the United States. My organization is an amalgamation of tons of different business units, all of which work independently, but there are certain central functions that we share, including expenses and HR more broadly. When employees like myself travel, we are able to use Concur online or through the app to submit expenses and provide details on the trip. It is extremely helpful to have our corporate credit cards linked to Concur Expense as well as the fact that Concur Expense sends emails when new transactions have posted.
  • Concur Expense has lots of detailed drop down options for expense types
  • Easy to use interface
  • Great and helpful reminders when Concur Expense has new transactions that have posted
  • The symbols beside transactions are hard to understand — e.g. red error, green symbol, blue symbol, etc.
  • There are WAY too many boxes/fields for each transaction when only a select few require editing
  • Transactions don’t always appear or pop up chronologically, especially with ride sharing apps
  • Some other Expense apps show a map or physical route for taxis, Uber, etc., which help the user remember the ride, but I don’t think Concur Expense has that option so all rides look the same.
Concur Expense is great for all work travel. It does a good job creating a report type (e.g. the name of the trip) and moving different transactions into the report. Concur does a good job of grouping and enumerating the many transactions that one incurs while traveling. It is especially great because it links and syncs up with a company card.
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July 16, 2019

Concur Expense Review: "Simple, does the job."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur Expense has allowed me to seamlessly track and submit expense reports for mileage reimbursement. It's relatively simple to use, however management can slow the approval process down as it needs to go through a chain. This is less a problem with the tool, but I believe the steps involved could be improved.
  • Easy expense verification
  • Tracking
  • Too many steps involved in approval
  • UI could be improved
Well suited to any independent contractor role or travelling sales position where mileage needs to be tracked and approved
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February 26, 2019

Review: "Concur Expense - great for a mobile worforce"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Concur Expense is mandatory for all expense submissions and travel booking at our company. It provides a uniform means to enforce corporate travel & expense policies and facilitates expense processing for a geographically dispersed workforce. It also automates previously manual tasks.
  • Comprehensive online travel booking - anywhere, anytime.
  • Support for a wide range of customer loyalty and discount programs.
  • A mobile app that can be used for both travel bookings and expense submission. The receipt scanning feature is especially useful.
  • Automatic download of eReceipts for linked vendors.
  • User profile setup can be very time consuming and confusing. This setup is also critical to ensuring a good user experience.
  • Online & phone support is underwhelming and not very helpful. The key problem is that many issues are related to travel bookings and Concur support typically defers to Amex travel for those issues.
  • Users have limited ability to changes settings in the mobile app. Most seem driven by admin/global settings.
Concur Expense is well suited for organizations with a dispersed workforce that travels frequently. It’s also well suited for organizations where employees are expected to book their own travel. Concur may be less suited for organizations with internal travel booking teams or organizations with less stringent travel & expense policies.
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August 20, 2018

Concur Expense Review: "Simple interface perfect for organizations who have employees in the field and on the go! Totally mobile!"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use Concur Expense to both create and pay for all employee-related travel & entertainment. We also use Concur in tandem with American Express Travel to book customer travel to our events. As a whole, it addresses the issues of generalized reporting on employee T&E spend, as well as reporting on customer travel for budgets and budget planning. It makes life easier on the road, and I travel about 65% of the time because I am able to upload photos of receipts right on the spot. Makes for less paperwork and better accuracy of expense reporting all around.
  • The app is great for on the go expense reporting. Very easy to use and you can submit right from your phone making the process very convenient.
  • Provides comprehensive reporting for monthly or yearly expenses by employee, or by department overall.
  • The interface is easy to use and navigate if you understand the linking between your corporate credit card and any financial cost centers you use to charge expenses.
  • We have had issues with Concur not speaking to our general ledger systems for allocations. Even though we have allocated expenses to different cost centers within the system, the link was broken somewhere in translation between the time of linking and when the info was received by our finance department. We had to do an audit at the end of the year, making sure all expenses that came through Concur were linked to the proper cost center. It was not time efficient.
  • I wish we could integrate Concur better with our Amex Travel services. As of now, we have to upload and attach every flight itinerary we receive from Amex into the Concur system. If there was an integration that allowed the flight to automatically link to the expense, it would save time and money for our organization!
If you have a large organization that includes departments where employees are traveling a lot, like Sales, or working a lot with vendors and customers where you have large budgets to manage for multiple expenses daily, Concur makes it easy to create reports, and then sort the reports to find what you are looking for at any moment. Makes the financial audit fire drills that sometimes happen within large corporations a lot easier to handle!
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November 27, 2018

Concur Expense Review: "Concur is great! Easy and convenient expense reporting!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur is used across our entire organization for managing our expense reporting, reimbursement requests, and travel authorization requests. Concur gives our employees a centralized platform for communicating expense requests to Human Resources. For the employees it makes tracking expenses simple and it makes not forgetting these requests easy. The invoice capture features are robust.
  • User friendly interface.
  • Mobile application makes reporting on the go easy.
  • Support is helpful for any issues that may arise.
  • While the desktop interface is nice there is a learning curve.
  • No other issues!
Concur Expense is well suited for business expense and travel reporting for medium to large businesses. Concur Expense would likely not be well suited to small businesses. However, if the need is present then it is robust, helpful software. Being able to take receipt photos on the go is very helpful and should be a strong consideration point.
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August 29, 2018

Concur Expense Review: "Expense made easy!"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Concur Expense is used throughout the organization for employee expense reimbursement. We have a lot of traveling salespeople and executives that pay out of their pocket expecting to be reimbursed. The administrative function is handled by the accounting department. Concur helps with audit trail, setting up dollar limits for reimbursements, having a proper approval function for expenses submitted for reimbursement.
  • The audit trail allows the organization to see who approved it and when. This is helpful for when the accounting department is going through a financial audit
  • You can see approvers and if the reimbursement reaches a certain dollar limit, you can set a secondary approver.
  • you can see set up expense classifications that can directly relate to your Income Statement expense accounts
  • The UI is not user-friendly. There are a lot of fields in one screen and it may get overwhelming for a first-time user to know what to field out.
  • If Concur needs to integrate with other ERP systems, their implementation team is not very organized.
  • Concur seems to be down much more more often than other systems. This is very frustrating when there are deadlines.
Concur is well suited for a company that processes a lot of expense reimbursements or if the company is going through a financial audit. The audit history and approvals will make it easy to establish proper controls. Concur stores receipts of expense requests and will alert you if a receipt has not been attached.
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John Pavarini profile photo
March 15, 2018

Concur Expense Review: "Concur is the best tool so far"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur is utilized within my organization for business expense as well as mileage reimbursement for employees. As a healthcare system operating over a dozen locations across a 60+ mile radius we have regular “on the clock” travel time by both administrative and clinical personnel. Prior to Concur, individuals were having to submit a template spreadsheet with their mileage and physical signatures – requiring manual math, data entry, and accurate reimbursement rates. This required manual entry by payroll teams to both check individual spreadsheets for accuracy and then enter these reimbursements into bi-weekly payroll systems. Now, Concur will manually calculate location and reimbursable mileage with the appropriate rates just by entering start and end addresses. This manually gets sent through the approval process (done in a single click by leaders), and will ultimately feed into the employee’s payroll for the approved period. This is a similar adjustment from how we used to reimbursement regular business expenses, and this is now all automated by Concur. Offering a huge time saver for all users eliminates the need to audit reimbursements, and ultimately efficiently process all requests for a 5000+ employee organization.
  • The automated factor of tracking history, active requests, and ultimately the update features for all end users is exceptional. In large organization’s it’s not uncommon to submit a reimbursement and not see or hear of it for 30+ days. With Concur you receive updates along the way at each approval and verified estimated payout.
  • Team members seem to enjoy the system and have little to no trouble navigating it to efficiently and effectively enter their own reimbursement needs. Additionally, this holds true for managers of users and their ability to quickly and easily review and approve expense reimbursements.
  • The system is typically not an out of the box tool for users. There is a required training and overview that employees at my organization must participate in before officially getting their account access. This helps cut down on streams of questions by new users, and this suggests a little more complicated than point and click functionality.
  • There are outside Concur employed or other 3rd party vendors that one of the approval steps must go through. This is a little frustrating as the organization’s approval is placed externally so questions can get hung up, but recognizing this is the auditing to ensure we entered the expense correctly offsets this.
  • Administrator accounts have been a challenge. We have admin assistants that support medical providers, and allowing them access to submit reimbursements on behalf of the providers has been tricky for new team members. Functionality still exists but is not as simple as we’d like.
If your payroll and accounts payable teams are totally reliant on paper reimbursement forms and hand signed approvals, then Concur may be something to look into. This is even truer if a company is spending countless hours correcting or rectifying reimbursement requests from team members. At a large multi-faceted organization a system like Concur will cut down on tedious mind-numbing scanning and data entry of paper reimbursement requests. This not only saves the end users, but it also saves management the time of having to sign and return forms accordingly. When dealing with individual’s money there is little to no room for hold up or error, and Concur can help prevent all that. In cases of small companies, of only a few dozens, then Concur may be a little too large of a tool.
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Loren Lund profile photo
July 06, 2018

Concur Expense Review: "I Concur"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Concur is used in my organization for everything from direct reimbursement from company credit cards to reimbursements made from my own personal card for work-related expenses. The process is easy. Simply take a picture of the receipt, upload it to the Concur Expense portal attached to your case and submit the dollar amount. Concur automatically audits it and submits it to your employer so you are reimbursed by the next pay period.
  • Fast reimbursement
  • Automation of complicated back end expense reporting
  • Easy interface
  • Simple setup
  • Website is dull
  • Doesn't feel modern
  • Quick demo training videos or walk through.
Concur Expense is well suited for if your employees arrive at a lunch or after hours work event before the boss and can start the meeting before the person with the corp credit card gets there. It is well suited for taking out the team. It is well suited for travel expensing and fast auditing. It is less suited for lower level employees with less tenure.
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Shiva Krishna profile photo
May 22, 2018

Concur Expense Review: "Great Tool to Retain Employees"

Score 9 out of 10
Vetted Review
Verified User
Review Source
In most companies I worked for, Concur is the employee expenses tool used by the whole organization. For a particular Management Consultancy, where most employees travel to client sites to deliver services, Concur tool is a godsend. The firms I worked for are generally project driven. By project, one has to track each expense as Billable or Non-Billable. This helps in segregating expenses at the lowest possible level and billing all the billable expenses to the client.
The majority of expenses for a traveling consultant are Flights, Hotels, Car rentals, ride-hailing, and Restaurants. From Concur, one can search flights and hotels and book them without going out. If an employee does not book the lowest priced flight, he has to provide a justification in Concur and the same will be sent along with all the possible flight options to the approver in the notification. This helps in controlling and reducing spending.
Further, Flight, hotel, and Uber loyalty account numbers can be stored in the employees' profile and when the employee books them from Concur, most of the information is auto-populated reducing manual data entry. Restaurant receipts can be emailed to Concur and Concur will read the receipts using optical character recognition and populate most of the data.
  • Concur is convenient and handy. The employee's profile can store credit card numbers, loyalty membership numbers with airlines, hotels, ride-hailing companies, car rental companies etc. All this information can be auto-populated saving time and effort.
  • Expenses can be segregated as Billable and Non-Billable. Further, expenses can be sliced and diced into various buckets, like food, travel, car rental etc. This will help the finance team and management to analyze the expenses.
  • Concur can be easily integrated with various ERP Systems.
  • Receipts can be scanned with a mobile phone and emailed to Concur. Concur will read the receipts and populate the data in the expense reports. The employees can validate the pre-populated expense report and submit it.
  • One can book flights and hotels from Concur itself.
  • The user experience can be improved. The tool can be made more intuitive. First-time users struggle to find things and in our company, we have to develop Quick reference guides to aid new employees.
  • Reporting can be made easier. There are too many mouse clicks required to export one's expense reports into PDF format.
  • The hotel and flight search capability can be further improved. As of now, it works but not up to the mark. The experience of booking a flight or hotel in travel aggregators like Priceline is way different.
For a project-driven organization, Concur is well suited. For companies where most of its employees travel to client sites, this tool is a great fit. The employees travel from Monday to Thursday and one does not want the employees to spend hours on the weekends creating expense reports. Handy and easy to use tools like this will help in retaining employees.
For companies with employees based out of offshore centers like India, this tool may not be a great fit. I worked for an American company which has offshore in India. The employees in India were raising expense reports for 200 Rs ( about 3 USD ). As Concur is a software as a service, one has to pay per expense report and Concur may be charging around 10 USD per expense report as processing charges, whereas the expense report handled was for 3 USD.
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July 02, 2018

Concur Expense: "Review of Concur"

Score 7 out of 10
Vetted Review
Verified User
Review Source
[It's] Used to process expense reports for remote and field employees in different currencies.
  • Setting up different classes of employees
  • Different currencies
  • Uploading to ledger
  • Display class definition
  • Easier troubleshooting
Great for attaching records and dealing with different currencies
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June 06, 2018

Concur Expense Review: "Concur- Great for Expense Tracking"

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Concur Expense to be reimbursed when paying for team activities or other organizational stuff. It allows me to easily submit my expenses for reimbursement and include all the people that were at the activity with me.
  • Track the reimbursement and where it is as on it's path to approval
  • Easily add coworkers to the expense
  • The User Interface can feel a bit wonky at times when creating a new expense report.
If you are a business that needs a way to track expense reports and reimbursements, Concur does a fantastic job with it. It also does cash advances, but I haven't had the opportunity of using that yet.
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March 23, 2018

Concur Expense Review: "Best in Class Expense Tracking"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur Expense is used within the organization to track and manage employee expenditure.
  • Accurately Manage Expenses
  • Expense Submission and Tracking
  • Approval Process
  • Increased Mobile Support
  • Google Map Auto-Integration
Well suited for any organization to accurately track and manage employee expenses.
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About Concur Expense

Concur Expense is an expense management tool from SAP Concur. It simplifies the process of creating expense reports by automatically categorizing expenses based on receipt images, with the goal of enforcing policy compliance and speeding up the employee reimbursement process.
Categories:  Expense Management

Concur Expense Technical Details

Operating Systems: Unspecified
Mobile Application:No