TrustRadius
https://media.trustradius.com/product-logos/4V/vg/6LX4537C0FVH.JPEGGreat product if you want visibility and efficiency in your expense tracking and controlling.The whole company uses Concur for bookings (hotel and air), expense reporting, and Concur detect.,Expense Categorization Expense Import Expense Itemization,The Multi Expense items edit is not user-friendly The receipts cannot be attached to individual expense items, just at header level Importing new users is not intuitive PIN sign-in from the app is not secure,9,Concur helps track expenses. Concur helps budget per employee hierarchy. Allows us to set approval limits per career level.,Ariba Procurement,9,Automation Anywhere, SAP BW/4HANAOverall very happy; lots of room for improvementWe use the Concur Request, Travel, and Expense modules. We use it to request, book, and expense travel, as well as for employee reimbursements and corporate card reconciliation. It is used organization-wide by self-bookers and travel arrangers alike. Approximately half our travel is supported travel for visitors to our organization, so that is a large part of what we do. We also use Concur Detect by AppZen for report auditing.,Requesting, booking, and expensing is all handled in the same tool Extensive audit rule functionality means we can guide our users through the process with messaging that appears only when needed The application is user-friendly, even for brand new or infrequent users,The application is very disjointed. The Request and Expense modules don't always play well together. Administratively, the configuration for each module is not at all cohesive. The new UI has proven to be quite buggy, with various minor to moderate issues arising every one to two weeks. The APIs available for connection with other systems are very limited. The application does not support visitors (travelers who aren't employees) very well at all. Managing travel for people who will not be Concur users (since they are not employees) is very cumbersome. The import/export process is cumbersome. For manual imports, you must wait for the nightly import or contact Concur Support directly to run the import.,8,Visibility and reporting capabilities have been enhanced by introducing Concur We are in a much better position to catch fraudulent and duplicate transactions Management has better access to travel spend information,5,7,JAGGAER (formerly SciQuest)It gets the job done, but could be better...We use Concur to reimburse our employees for mileage and any other business-related expenses. It allows employees to submit their expenses through the Concur App. Doing so eliminates all the paperwork, copies, and signatures they would have to obtain before Concur. Reviewing and approving expenses is a smooth process.,Eliminates paperwork. We are able to reimburse employees through payroll. It has a great feature of acting as another employee, which helps when you are trying to assist or to see their screen exactly as they see it.,We have issues with some of the addresses when using the mileage calculator. It does not pick up the right city and state sometimes. The business purpose carries over automatically to the next expense you are trying to enter. Employees have to manually delete it on every single entry. Trips that are recurring have to be entered over and over. A favorite trip or some sort of way of saving the same trip would be nice, instead of having to enter it every time. It is supposed to analyze the receipts and fill in the fields for you. This doesn't always happen. I don't like that once you download a file, there is not going back.,2,It has eliminated paperwork.,ADP Workforce Now,ADP Workforce NowConcur has allowed us to be $275k more productive every yearWe use Concur Expense to reimburse all travel and business-related expenses for our entire organization throughout North America -- either directly to the Corporate Credit Card, or back to the employee for out of pocket reimbursements.,It allows our employees to collect receipts electronically through the ExpenseIT functionality. It allows our employees to create expense reports wherever they are, including mobile. It electronically routes reports for audit. It electronically routes to the employee's manager for review. It sends automatic reminders to employees with unclaimed expenses and details as to what those expenses are.,I feel the mobile app is harder to use than the desktop version for creating expense reports. It seems that itemizing a hotel bill is still difficult for users. Concur Expense's AI does a good job of reading these items, but perhaps a wizard would be better. Reporting is rather stale. Many of the reports we use for analyzing spending are create manually. Report scheduling is nearly impossible unless you pay for an upgrade to some other service. Budgeting is also something that is locked down and must be paid for separately. Concur will bill you the minute you request a new service, even if you are not up and running for months.,10,We have saved 1 FTE in auditing through enabling of audit rules that check for compliance, equaling approximately $90k. We have saved over $100k in time spent scanning receipts and creating manual reports. We have directed new and better spending policies based on the data we are able to collect through their system. We have strong relationships with Concur partner apps that allow us to realize more savings and provide an easier employee experience.,,SAP ERP, Bluebeam Revu, Microsoft TeamsFaster, leaner, smarter. Tell Concur about your latest travel adventure...you might be surprised on its response.The whole organization uses Concur for submitting their expense reports. Concur improved processing time by making every task for every user easier, while complying to the organization's expense reimbursement policy.,Created an easy and swift process for the user and processor. Created a paperless process. Created an automated process.,To create a default "paper image" for those transactions that are data enriched. To automatically complete the account codes based on the receipt data. To finalize their new report feature.,10,Reduced control risk by 70%. Saved time. Created more life-work balance for employees.,Nexonia Expenses and MineralTree,Sage Intacct, Bill.com, Adaptive Insights, a Workday companyConcur Expense, favorable experience and would recommend.It's been used to collect, organize, itemize, and payout expenses accrued by traveling employees. We do not have to keep up with receipts. Concur Expense lets us scan and upload all receipts directly into the app.,Scanning receipts Placing information in the right places. You have to correct some fields but it's pretty quick. Uploading receipts into reports for quick easy exporting/expensing,It's buggy and crashes sometimes. I'm sure the app developers will improve and make the app better with updates. Sometimes slow and crashes out when taking pictures of apps. It could make editing receipts a bit easier. There sometimes is an input lag or delay.,10,I'm not sure as I'm not the purchaser of the product. But I know it saves others time who used to have to collect and itemize out receipts.Concur Expense never lose another expense report againConcur Expense is being used through our whole company to be able to submit and track expenses throughout the company. We used to use an Excel sheet for tracking and each user would submit their own sheet. Using Concur allows us to correctly track which department is expensing what along with each user is able to track the status of their expense. Nothing has gotten lost in the steps of approval.,Ease of use Able to customize expense categories Email reminders if something has not been approved Easy to track past expenses - that way we can track changes in prices on certain items and perhaps choose a better vendor if we need to,Sometimes the app will not upload pictures of receipts you take,8,We have not lost as many expenses We can look back on old expenses without having to spend time digging through files,,SpitFire Predictive Dialers,50,2,We use it to submit and track expenses We also use it to cut POs We have also used it to get reminders about when a PO is needed to bee issued,The most useful is setting up a reminder to send out a PO to a vendor,It will be easy to add more locations to our Concur expense setup if we expand as a company,9,Not Sure,Price Product Features Product Usability Product Reputation Prior Experience with the Product,I would evaluate more products but I still think Concur was the right fit for the company.,The Web interface is easy to follow and read Walks you through submitting an expense Easy to see if I forgot to add a receipt or document to expense,I cannot say that I have found anything to be difficult or cumbersome about using Concur Expense.,Yes,8Concur Exepense, Intuitive workflows, Mobility and TransparencyWe use concur to manage all expenses within the entire enterprise globally. Every single employee in every department has/can have an account in Concur and can manage their own expenses whether travel or purchase then submit to finance. The issues that concur is solving for us are: MobilityFlexibilityEase of use Our organization is very mobile hence the need to access our work apps and resources from anywhere in the world. Concur is easily accessible through a simple browser and internet connectivity. It allows delegation of roles so that even when an approver/reviewer cannot access the system a colleague can do it on their behalf. Paperless and automated reducing administrative tasks and the cost of paper and printing. Also helps save the environment. Transparency - Concur has an audit trail so you can check the status of your requests and reports and any delayed approvals are automatically flagged. Scaleability - The system is robust and can handle a multinational enterprise like ours giving us the ability to have uniform processes worldwide.,Seamless integration with our existing tools like the SunSystems API to allows us to integrate with our Finance systems, and email integration so you can get notifications even without being logged in the system. Concur allows you to quickly upload all your receipts and documents for central storage so any reviewer and approver can easily access. The upload speed is impressive in chrome Concur can be easily deployed because you don't need complex installation procedures and dependencies. All you need is a browser and internet connectivity. The UI is very intuitive and has a gentle learning curve because it uses the familiar web elements that everyone is already used to. The workflows are the best because the non-finance staff is also able to follow as they manage their own expenses. Concur has a report header functionality which allows once of capturing of repeated data that can be applied to all individual expenses within a report without the user re-entering every time. With Concur, you can get a custom implementation for your organization which features your logo, corporate colors, internal workflows, lingo, etc. That's an option we received in my organization.,When uploading images, Concur does not allow multi-selection. You have to click browse, select, open, attach for every single image you want to upload. Allowing multi selection could save time and hustle for someone with many receipts and supporting docs to upload. For my current workflows that's the only con I have.,10,Concur has allowed us to go virtually paperless meaning huge saving in terms of paper, ink and other costs related to printing. The office is now a much clearer space, less arch lever files, and filing cabinets. All these are costs we don't have to worry about much anymore. Concur has reduced our cost of traveling and time savings. We don't need to physically present for any stages in the review and approval process anymore as we can simply do this online. This is a huge improvement from our previous manual system. Concur is cloud-based and has no installed agents/apps or dependencies meaning here is no need for in-house dedicated support staff for Concur hence savings on staffing and less load on the IT team.,,Coupa, Microsoft Teams, Cisco Webex Calling, Adobe Illustrator CC, Ubuntu Linux, Windows Server, Citrix ShareFile, Trello, Ansible, WordPress, Canva, Adobe Acrobat DC, Microsoft Visual Studio CodeEasy to Use SoftwareConcur Expense is used in all of the global offices of my company and it is used to to record and submit all the incurred business expenses such as business trips and client meetings as well as to submit claims. Claims such as taxi expenses, parking allowances, and personal meals can be claimed on Concur. Usually user needs to create expense report and list the kind of expenses incurred, and attach the soft copy of the receipts.,Concur have the wide range of expenses on the list to pick and report can be easily submitted online. The scanned receipts can also be attached for each created expense. Automatically generates detailed report once submitted the expenses details and this feature saved huge amount of time that otherwise will be used to write reports manually. The consulting or research projects will be automatically linked to the Concur expense and user can easily find the project using the search icon on Concur. Can easily submit report online without to the finance team for approval at our own comfort place.,Pricey as for each submitted report, Concur will charge to the company at around USD 100 per report. Sometimes have the trouble to store the receipts as the system won’t regularly store the receipts for reference. Takes time in uploading receipts.,9,To make most of Concur expense and save money, it is advisable that each users to create as many expenses possible within one report as Concur will charge for each submitted reports. Planning and submitting expenses once per month for employees can be a cost effective strategy with Concur deployment to reduce the encourage employees to submit report once per month and to reduce operational costs. Huge piles of papers are saved as claims are submitted online without the need to print the paper. And Concur can be linked into other software too such as IBM Notes so that when the expenses are approved by the system, we will automatically can get the update.,,9,monday.com, HCL Sametime (formerly from IBM)Most comprehensive expense system for businesses todayConcur is currently being used by my organization for all expense tracking within the org at large. It allows each team to stay on budget and everyone is accountable for their expenses that are submitted.,Great App for taking pictures of receipts on the go Ability to book travel via the portal UI is superb,There is no seamless way of inputting frequent traveler info The rules that are inputting can be taxing on the individual user Overabundance of Apps you can integrate with. A bit daunting,9,Positive ROI created by keeping individual business units within their allotted budget so there are no surprises Holds amazing accountability for sales to ensure they aren't being spendthrifts when doing business travel and client entertaining,Expensify,Salesforce.com, Atlassian Confluence, DropboxConcur Expense Makes Expense Life EasierCurrently, all users in the organization rely on Concur Expense to submit and track their monthly expenses. Through utilization of both the web-based platform and the app on their mobile devices, team members are able to photograph their receipts and have the OCR perform its analysis of the expense by automatic allocation to their expense portal, simplifying their submission to their manager for approval.,ExpenseIT: Photographic analysis of paper receipts. Automatic Allocation: OCR of receipts helps to identify where the receipt should be allocated. Mileage Calculation: Great for trips that require mileage reimbursement. Simplistic submission. Integration with Corporate Credit Cards: It automatically downloads (from the bank) credit card transactions to simplify the expense process. All transactions are paired with any scanned/photographed receipts that may be in the user's portal.,Multi-Page Scans: if the user forgets to turn this on, they have to go back and retake the photo of the receipt. It would help if the user was prompted for this at the moment. Turn on the 'round-trip' capability on the mobile app.,10,Time for expense preparation is lower. Better reporting on expenses. Greater visibility to managers and team members.,10,10,SAP S/4HANA, Microsoft 365 Business, Adobe Acrobat DCGets the job doneWe use Concur across our 800+ person organization to manage expense reports, reimbursements, approvals, etc. It helps keep our teams synced and provides a helpful layer of accountability. While there are a few things, like the interface, that I would change about Concur, overall we're happy with the product and don't have any plans to change.,Sharing reports among users. Allocating business expenses based on attendees. Users can add their loyalty programs.,Exceptions can be cumbersome to sort through. Hotel reimbursement is very exacting and can be tedious if you don't add the taxes and other fees up properly. You can't upload multiple receipts at once.,7,Streamlines expense reimbursement. Improves expense tracking and budget reconciliation. Provides an audit log.,Expensify,Ceridian Dayforce, ServiceNow, Microsoft Power BIConcur Expense can easily pull credit card transactions to submit in a reportConcur Expense is used for travel expenses and to book travel. It helps find flights that are within acceptable company policies and regulations. It also finds hotels related to conferences you're trying to attend. Concur expense connects to your corporate credit card and pulls all transactions related to your recent trips. You can then open reports to submit for payments.,Easy to pull corporate card transactions to Concur Expense to open reports and submit them Can book flights and hotels directly from there Good support,Not very user-friendly. I sometimes find it difficult after 2 years of using it and end up calling customer service.,7,Quick to book business trips and consistent among all my colleagues,,Workbench Enterprise, Zoom Video WebinarConcur Expense user for one yearConcur is used by my entire organization of thousands of employees across the United States. My organization is an amalgamation of tons of different business units, all of which work independently, but there are certain central functions that we share, including expenses and HR more broadly. When employees like myself travel, we are able to use Concur online or through the app to submit expenses and provide details on the trip. It is extremely helpful to have our corporate credit cards linked to Concur Expense as well as the fact that Concur Expense sends emails when new transactions have posted.,Concur Expense has lots of detailed drop down options for expense types Easy to use interface Great and helpful reminders when Concur Expense has new transactions that have posted,The symbols beside transactions are hard to understand — e.g. red error, green symbol, blue symbol, etc. There are WAY too many boxes/fields for each transaction when only a select few require editing Transactions don’t always appear or pop up chronologically, especially with ride sharing apps Some other Expense apps show a map or physical route for taxis, Uber, etc., which help the user remember the ride, but I don’t think Concur Expense has that option so all rides look the same.,8,Seamless use Allows for enhanced worker productivity since it syncs with credit card Great way to remind employees of outstanding charges,,Salesforce Commerce CloudConcur, my favorite expense tracking system.We have started using it locally and are planning to roll out globally. This has streamlined the submission of expense reports by business users for reimbursement. Finance and accounts payable teams are also happy as they do not need to manually follow up, making it easy and timely to pay back employees.,Expense report submission Attachment of receipts as proof of expense Declaring/documenting expenses in case any external customer joins them for dinner/lunch Any mismatches between expense and receipts are easily identified,Integration with credit card statements Integration with CRM solutions like OCE (provided by IQVIA). For health science companies, we need to declare medical professional's expenses (Sunshine Act-CA). Without integration, they need to declare it twice - in our CRM and in Concur for reimbursement. A better interface/integration would have made this process simple Need for better analytics, especially for health care companies, to submit regulatory reports (like for the Sunshine Act in CA) Recalling the expense after submission but before final approval (in case it needs multiple approvals),8,Quick turnover of expense reimbursement. Gets rid of our manual system and time spent in tracking and follow up. Employee satisfaction.,,7,Salesforce Commerce Cloud, ServiceNow, Veeva VaultGreat app that is user-friendlyConcur Expense is used company-wide by all employees. It is used for expense management and travel-related services.,Mobile app. Uploading receipts. Link with Tripit.,Ease of use. Categorization. PDF support.,8,Reduced receipt management. Cloud solution. Experience for users.,,9Concur is efficient and easy to useConcur has allowed us to spend less time chasing down credit card receipts and trying to figure out coding with a lot of emails.,Coding. Report is easy to import into our accounting software. Editing the details is very easy as an admin.,User experience can sometimes be frustrating because you have to use your mouse on a computer. The app is not as smooth as I would like when it comes to doing multiple transactions in a row. The affidavit for a lost receipt is always finicky.,8,Easier credit card processing. Increased speed with which it takes to reconcile expense reports. Easier way to implement reimbursements.,9,3,Sage 300 Construction and Real Estate, Procore, EgnyteSimple, does the job.Concur Expense has allowed me to seamlessly track and submit expense reports for mileage reimbursement. It's relatively simple to use, however management can slow the approval process down as it needs to go through a chain. This is less a problem with the tool, but I believe the steps involved could be improved.,Easy expense verification Tracking,Too many steps involved in approval UI could be improved,7,Concur has enabled efficient time management, meaning less time spent tracking and submitting expense reportsConcur Expense - Manage expenses at your fingertipsAll employees in our organization used Concur Expense to record their business expenses (gas expenses via a company issued gas card, mileage, individual business meal expenses, hotel expenses, parking, business meals with attendees, meeting expenses, office supplies, and other misc items). In the past, the organization used to mail in copies of their receipts for reimbursement alongside an excel activity report. Utilizing Concur Expense has been very cost effective and efficient in tracking our expenses for reimbursement. A vast majority of our staff also uses the mobile application - they appreciate the ability to upload their expenses.,Cloud-based expense capability makes it that much easier to manage day to day expenses. Allows our financing department to easily monitor expenses related to travel expenditures. Has allowed us to go from paper receipts to a quick snap of the receipt and upload onto the Concur app.,Concur website, the initial interface can use some minor tweaks. Locating an old expense report is a challenge unless you're familiar with Concur. Concur app - they ability to email an expense report would be great.,8,Great return on investment - managing expenses is more efficient since using Concur Expense. Positive that the organization will continue to use Concur Expense - as it is very easy to adapt to.,PaycomConcur is great! Easy and convenient expense reporting!Concur is used across our entire organization for managing our expense reporting, reimbursement requests, and travel authorization requests. Concur gives our employees a centralized platform for communicating expense requests to Human Resources. For the employees it makes tracking expenses simple and it makes not forgetting these requests easy. The invoice capture features are robust.,User friendly interface. Mobile application makes reporting on the go easy. Support is helpful for any issues that may arise.,While the desktop interface is nice there is a learning curve. No other issues!,9,Meets our organization's need for expense reporting. Mobile availability cuts down on time spent with the program and increases time spent on actual work. Similarly, lack of downtime within Concur is positive for everyone's time.,Workday Professional Services Automation, Teleopti WFMConcur Expense - great for a mobile worforceConcur Expense is mandatory for all expense submissions and travel booking at our company. It provides a uniform means to enforce corporate travel & expense policies and facilitates expense processing for a geographically dispersed workforce. It also automates previously manual tasks.,Comprehensive online travel booking - anywhere, anytime. Support for a wide range of customer loyalty and discount programs. A mobile app that can be used for both travel bookings and expense submission. The receipt scanning feature is especially useful. Automatic download of eReceipts for linked vendors.,User profile setup can be very time consuming and confusing. This setup is also critical to ensuring a good user experience. Online & phone support is underwhelming and not very helpful. The key problem is that many issues are related to travel bookings and Concur support typically defers to Amex travel for those issues. Users have limited ability to changes settings in the mobile app. Most seem driven by admin/global settings.,7,Automatic enforcement of travel & expense policies. Better expense control. More efficient/ faster expense payments. Better employee satisfaction. More convenient & faster for highly mobile employees. Less wasted time for valuable human resources.,Microsoft Office 365, Quick BaseSimple interface perfect for organizations who have employees in the field and on the go! Totally mobile!We currently use Concur Expense to both create and pay for all employee-related travel & entertainment. We also use Concur in tandem with American Express Travel to book customer travel to our events. As a whole, it addresses the issues of generalized reporting on employee T&E spend, as well as reporting on customer travel for budgets and budget planning. It makes life easier on the road, and I travel about 65% of the time because I am able to upload photos of receipts right on the spot. Makes for less paperwork and better accuracy of expense reporting all around.,The app is great for on the go expense reporting. Very easy to use and you can submit right from your phone making the process very convenient. Provides comprehensive reporting for monthly or yearly expenses by employee, or by department overall. The interface is easy to use and navigate if you understand the linking between your corporate credit card and any financial cost centers you use to charge expenses.,We have had issues with Concur not speaking to our general ledger systems for allocations. Even though we have allocated expenses to different cost centers within the system, the link was broken somewhere in translation between the time of linking and when the info was received by our finance department. We had to do an audit at the end of the year, making sure all expenses that came through Concur were linked to the proper cost center. It was not time efficient. I wish we could integrate Concur better with our Amex Travel services. As of now, we have to upload and attach every flight itinerary we receive from Amex into the Concur system. If there was an integration that allowed the flight to automatically link to the expense, it would save time and money for our organization!,7,We are able to include employee travel & entertainment budget roll-ups at the end of the year and use those to calculate ROI more accurately for our events. Makes our sales staff faster and more productive by being able to expense on the road through the app. No more evening hours after travel spent scanning receipts, logging expenses, etc.,Smartsheet, Cvent Event Management, QualtricsI ConcurConcur is used in my organization for everything from direct reimbursement from company credit cards to reimbursements made from my own personal card for work-related expenses. The process is easy. Simply take a picture of the receipt, upload it to the Concur Expense portal attached to your case and submit the dollar amount. Concur automatically audits it and submits it to your employer so you are reimbursed by the next pay period.,Fast reimbursement Automation of complicated back end expense reporting Easy interface Simple setup,Website is dull Doesn't feel modern Quick demo training videos or walk through.,10,Helping the audit team out Increasing time spent on more important aspects of the business Making the employees happy,MineralTree,Salesforce Lightning, HubSpot, Xactly IncentGreat Tool to Retain EmployeesIn most companies I worked for, Concur is the employee expenses tool used by the whole organization. For a particular Management Consultancy, where most employees travel to client sites to deliver services, Concur tool is a godsend. The firms I worked for are generally project driven. By project, one has to track each expense as Billable or Non-Billable. This helps in segregating expenses at the lowest possible level and billing all the billable expenses to the client. The majority of expenses for a traveling consultant are Flights, Hotels, Car rentals, ride-hailing, and Restaurants. From Concur, one can search flights and hotels and book them without going out. If an employee does not book the lowest priced flight, he has to provide a justification in Concur and the same will be sent along with all the possible flight options to the approver in the notification. This helps in controlling and reducing spending. Further, Flight, hotel, and Uber loyalty account numbers can be stored in the employees' profile and when the employee books them from Concur, most of the information is auto-populated reducing manual data entry. Restaurant receipts can be emailed to Concur and Concur will read the receipts using optical character recognition and populate most of the data.,Concur is convenient and handy. The employee's profile can store credit card numbers, loyalty membership numbers with airlines, hotels, ride-hailing companies, car rental companies etc. All this information can be auto-populated saving time and effort. Expenses can be segregated as Billable and Non-Billable. Further, expenses can be sliced and diced into various buckets, like food, travel, car rental etc. This will help the finance team and management to analyze the expenses. Concur can be easily integrated with various ERP Systems. Receipts can be scanned with a mobile phone and emailed to Concur. Concur will read the receipts and populate the data in the expense reports. The employees can validate the pre-populated expense report and submit it. One can book flights and hotels from Concur itself.,The user experience can be improved. The tool can be made more intuitive. First-time users struggle to find things and in our company, we have to develop Quick reference guides to aid new employees. Reporting can be made easier. There are too many mouse clicks required to export one's expense reports into PDF format. The hotel and flight search capability can be further improved. As of now, it works but not up to the mark. The experience of booking a flight or hotel in travel aggregators like Priceline is way different.,9,Concur tool definitely increased employee satisfaction. I worked for another consulting company with a crappy expense tool and some of the employees left the company as they were not getting their expenses reimbursed on time. The ability to track billable and non-billable expenses is critical for a project-driven organization like ours. Concur handles this and this is a huge plus. Concur increases the productivity of employees and finance teams.,,Oracle E-Business Suite Procurement Contracts, Dropbox Business, Oracle ERP CloudExpense made easy!Concur Expense is used throughout the organization for employee expense reimbursement. We have a lot of traveling salespeople and executives that pay out of their pocket expecting to be reimbursed. The administrative function is handled by the accounting department. Concur helps with audit trail, setting up dollar limits for reimbursements, having a proper approval function for expenses submitted for reimbursement.,The audit trail allows the organization to see who approved it and when. This is helpful for when the accounting department is going through a financial audit You can see approvers and if the reimbursement reaches a certain dollar limit, you can set a secondary approver. you can see set up expense classifications that can directly relate to your Income Statement expense accounts,The UI is not user-friendly. There are a lot of fields in one screen and it may get overwhelming for a first-time user to know what to field out. If Concur needs to integrate with other ERP systems, their implementation team is not very organized. Concur seems to be down much more more often than other systems. This is very frustrating when there are deadlines.,7,The Accounting Department no longer has to communicate via e-mail if expenses should are approved. We used to have to save these e-mail as an attachment and store them in the computer to prove that they were approved. This would get very cumbersome when pulling evidence for an audit. The accounting department is able to close the month much quicker by tracking who is taking a long time to approve requests. The company has an easier time going paperless as Concur keeps all receipts, approvals, etc.,QuickBooks Enterprise Solutions, Avalara, NetSuiteUnspecified
Concur Expense
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Concur Expense
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Sameer Naik profile photo
Score 9 out of 10
Vetted Review
Verified User
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The whole company uses Concur for bookings (hotel and air), expense reporting, and Concur detect.
  • Expense Categorization
  • Expense Import
  • Expense Itemization
  • The Multi Expense items edit is not user-friendly
  • The receipts cannot be attached to individual expense items, just at header level
  • Importing new users is not intuitive
  • PIN sign-in from the app is not secure
Keeping tabs on different bookings. Assigning use limits and assigning workflows per user limits work well.
Creating a new expense is relatively easy, so is importing expenses via the app or a US Bank statement. It saves your last updates and it is easy to remove items from expense. It has a subtotaling feature that lets you know when expense items are above the limit.
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Justin Wild profile photo
Score 8 out of 10
Vetted Review
Verified User
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We use the Concur Request, Travel, and Expense modules. We use it to request, book, and expense travel, as well as for employee reimbursements and corporate card reconciliation. It is used organization-wide by self-bookers and travel arrangers alike. Approximately half our travel is supported travel for visitors to our organization, so that is a large part of what we do. We also use Concur Detect by AppZen for report auditing.
  • Requesting, booking, and expensing is all handled in the same tool
  • Extensive audit rule functionality means we can guide our users through the process with messaging that appears only when needed
  • The application is user-friendly, even for brand new or infrequent users
  • The application is very disjointed. The Request and Expense modules don't always play well together. Administratively, the configuration for each module is not at all cohesive.
  • The new UI has proven to be quite buggy, with various minor to moderate issues arising every one to two weeks.
  • The APIs available for connection with other systems are very limited.
  • The application does not support visitors (travelers who aren't employees) very well at all. Managing travel for people who will not be Concur users (since they are not employees) is very cumbersome.
  • The import/export process is cumbersome. For manual imports, you must wait for the nightly import or contact Concur Support directly to run the import.
I believe Concur Expense is the best in its class. However, it has lots of areas for improvement. SAP is slow to implement improvements and rarely responds to solution suggestions posted by users and administrators in their solution portal.
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Deborah Martinez profile photo
Score 2 out of 10
Vetted Review
Verified User
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We use Concur to reimburse our employees for mileage and any other business-related expenses. It allows employees to submit their expenses through the Concur App. Doing so eliminates all the paperwork, copies, and signatures they would have to obtain before Concur. Reviewing and approving expenses is a smooth process.
  • Eliminates paperwork.
  • We are able to reimburse employees through payroll.
  • It has a great feature of acting as another employee, which helps when you are trying to assist or to see their screen exactly as they see it.
  • We have issues with some of the addresses when using the mileage calculator. It does not pick up the right city and state sometimes.
  • The business purpose carries over automatically to the next expense you are trying to enter. Employees have to manually delete it on every single entry.
  • Trips that are recurring have to be entered over and over. A favorite trip or some sort of way of saving the same trip would be nice, instead of having to enter it every time.
  • It is supposed to analyze the receipts and fill in the fields for you. This doesn't always happen.
  • I don't like that once you download a file, there is not going back.
We always have issues with the Business purpose being carried over when entering a new expense.
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Jill Liegghio profile photo
Score 10 out of 10
Vetted Review
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We use Concur Expense to reimburse all travel and business-related expenses for our entire organization throughout North America -- either directly to the Corporate Credit Card, or back to the employee for out of pocket reimbursements.
  • It allows our employees to collect receipts electronically through the ExpenseIT functionality.
  • It allows our employees to create expense reports wherever they are, including mobile.
  • It electronically routes reports for audit.
  • It electronically routes to the employee's manager for review.
  • It sends automatic reminders to employees with unclaimed expenses and details as to what those expenses are.
  • I feel the mobile app is harder to use than the desktop version for creating expense reports.
  • It seems that itemizing a hotel bill is still difficult for users. Concur Expense's AI does a good job of reading these items, but perhaps a wizard would be better.
  • Reporting is rather stale. Many of the reports we use for analyzing spending are create manually.
  • Report scheduling is nearly impossible unless you pay for an upgrade to some other service.
  • Budgeting is also something that is locked down and must be paid for separately.
  • Concur will bill you the minute you request a new service, even if you are not up and running for months.
Concur expense does a great job of replacing the traditional expense reporting process. Any company using a manual system would really benefit from this change. I think that Concur could use this same technology to help with pay P-cards for a company as well as Corporate 1 cards, but they seem to have that mostly locked down. It would be really helpful if we didn't have to do those manually.
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Braam du Plooy profile photo
Score 10 out of 10
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The whole organization uses Concur for submitting their expense reports. Concur improved processing time by making every task for every user easier, while complying to the organization's expense reimbursement policy.
  • Created an easy and swift process for the user and processor.
  • Created a paperless process.
  • Created an automated process.
  • To create a default "paper image" for those transactions that are data enriched.
  • To automatically complete the account codes based on the receipt data.
  • To finalize their new report feature.
Concur is a great solution for a large and medium-sized organization, but too expensive for smaller organizations.
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Joseph Madere profile photo
Score 10 out of 10
Vetted Review
Verified User
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It's been used to collect, organize, itemize, and payout expenses accrued by traveling employees. We do not have to keep up with receipts. Concur Expense lets us scan and upload all receipts directly into the app.
  • Scanning receipts
  • Placing information in the right places. You have to correct some fields but it's pretty quick.
  • Uploading receipts into reports for quick easy exporting/expensing
  • It's buggy and crashes sometimes. I'm sure the app developers will improve and make the app better with updates.
  • Sometimes slow and crashes out when taking pictures of apps.
  • It could make editing receipts a bit easier. There sometimes is an input lag or delay.
It's got to be the best mobile expense product out there. The companion app for iOS and Android allows you to take a picture of your receipt from the app, upload it, edit it, export it, share it, etc, etc. It's got everything you could want in an app for expenses. The topics you can select from to itemize your purchases are familiar and recognizable, not obscure. You can tell it was made with care and consideration to the user base.
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Ryhlen Schoeberl profile photo
Score 8 out of 10
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Concur Expense is being used through our whole company to be able to submit and track expenses throughout the company. We used to use an Excel sheet for tracking and each user would submit their own sheet. Using Concur allows us to correctly track which department is expensing what along with each user is able to track the status of their expense. Nothing has gotten lost in the steps of approval.
  • Ease of use
  • Able to customize expense categories
  • Email reminders if something has not been approved
  • Easy to track past expenses - that way we can track changes in prices on certain items and perhaps choose a better vendor if we need to
  • Sometimes the app will not upload pictures of receipts you take
If you are a small company I do not see that Concur would be useful. Our organization is over 100 employees and we have multiple locations. It is easier to get everything submitted since our accounting department is not in the same building as a majority of our employees. Also field techs do not have to make a [unnecessary] trip in to drop off their expenses.
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Score 10 out of 10
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Verified User
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We use concur to manage all expenses within the entire enterprise globally. Every single employee in every department has/can have an account in Concur and can manage their own expenses whether travel or purchase then submit to finance. The issues that concur is solving for us are:
  • Mobility
  • Flexibility
  • Ease of use

Our organization is very mobile hence the need to access our work apps and resources from anywhere in the world. Concur is easily accessible through a simple browser and internet connectivity. It allows delegation of roles so that even when an approver/reviewer cannot access the system a colleague can do it on their behalf. Paperless and automated reducing administrative tasks and the cost of paper and printing. Also helps save the environment.

Transparency
- Concur has an audit trail so you can check the status of your requests and reports and any delayed approvals are automatically flagged.
Scaleability - The system is robust and can handle a multinational enterprise like ours giving us the ability to have uniform processes worldwide.
  • Seamless integration with our existing tools like the SunSystems API to allows us to integrate with our Finance systems, and email integration so you can get notifications even without being logged in the system.
  • Concur allows you to quickly upload all your receipts and documents for central storage so any reviewer and approver can easily access. The upload speed is impressive in chrome
  • Concur can be easily deployed because you don't need complex installation procedures and dependencies. All you need is a browser and internet connectivity.
  • The UI is very intuitive and has a gentle learning curve because it uses the familiar web elements that everyone is already used to. The workflows are the best because the non-finance staff is also able to follow as they manage their own expenses.
  • Concur has a report header functionality which allows once of capturing of repeated data that can be applied to all individual expenses within a report without the user re-entering every time.
  • With Concur, you can get a custom implementation for your organization which features your logo, corporate colors, internal workflows, lingo, etc. That's an option we received in my organization.
  • When uploading images, Concur does not allow multi-selection. You have to click browse, select, open, attach for every single image you want to upload. Allowing multi selection could save time and hustle for someone with many receipts and supporting docs to upload. For my current workflows that's the only con I have.
Concur is well suited for large enterprises because of its automated and paperless nature. It is also suited to highly mobile organizations with a highly mobile workforce like ourselves because it can allow a "borderless setup" for collaboration on expense management. Concur is well suited for enterprises which are strict on maintaining their internal identity in the sense of workflows, lingo and the like since there is the option of getting a custom package. Concur is not suited for small companies or individuals since the cost is a bit high.
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October 21, 2019

Easy to Use Software

Score 9 out of 10
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Concur Expense is used in all of the global offices of my company and it is used to to record and submit all the incurred business expenses such as business trips and client meetings as well as to submit claims. Claims such as taxi expenses, parking allowances, and personal meals can be claimed on Concur. Usually user needs to create expense report and list the kind of expenses incurred, and attach the soft copy of the receipts.
  • Concur have the wide range of expenses on the list to pick and report can be easily submitted online. The scanned receipts can also be attached for each created expense.
  • Automatically generates detailed report once submitted the expenses details and this feature saved huge amount of time that otherwise will be used to write reports manually.
  • The consulting or research projects will be automatically linked to the Concur expense and user can easily find the project using the search icon on Concur.
  • Can easily submit report online without to the finance team for approval at our own comfort place.
  • Pricey as for each submitted report, Concur will charge to the company at around USD 100 per report.
  • Sometimes have the trouble to store the receipts as the system won’t regularly store the receipts for reference.
  • Takes time in uploading receipts.
Concur is appropriate for claiming a wide range of claims. However, I find sometimes it is hard to store receipt on Concur as it claims can save receipts and use it for multiple times.
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Score 9 out of 10
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Verified User
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Concur is currently being used by my organization for all expense tracking within the org at large. It allows each team to stay on budget and everyone is accountable for their expenses that are submitted.
  • Great App for taking pictures of receipts on the go
  • Ability to book travel via the portal
  • UI is superb
  • There is no seamless way of inputting frequent traveler info
  • The rules that are inputting can be taxing on the individual user
  • Overabundance of Apps you can integrate with. A bit daunting
Concur is very well suited to keep track and lay out rules for submitting specific type of expenses so that when individuals within the organization are inputting them they know if they are doing so correctly. It isn't the easiest thing in the world to book appropriate travel accommodations, UI could use some work there.
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Score 10 out of 10
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Currently, all users in the organization rely on Concur Expense to submit and track their monthly expenses. Through utilization of both the web-based platform and the app on their mobile devices, team members are able to photograph their receipts and have the OCR perform its analysis of the expense by automatic allocation to their expense portal, simplifying their submission to their manager for approval.
  • ExpenseIT: Photographic analysis of paper receipts.
  • Automatic Allocation: OCR of receipts helps to identify where the receipt should be allocated.
  • Mileage Calculation: Great for trips that require mileage reimbursement.
  • Simplistic submission.
  • Integration with Corporate Credit Cards: It automatically downloads (from the bank) credit card transactions to simplify the expense process. All transactions are paired with any scanned/photographed receipts that may be in the user's portal.
  • Multi-Page Scans: if the user forgets to turn this on, they have to go back and retake the photo of the receipt. It would help if the user was prompted for this at the moment.
  • Turn on the 'round-trip' capability on the mobile app.
Concur Expense has simplified our expense submission and reporting for all users, with most of the benefit realized by our finance department. Time has been saved through the implementation, giving team members back their valuable time and ensuring that information is correct the first time around. The mileage calculation works great, helping team members track their trips when they have mileage-based expenses. This is a great product.
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July 23, 2019

Gets the job done

Score 7 out of 10
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Verified User
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We use Concur across our 800+ person organization to manage expense reports, reimbursements, approvals, etc. It helps keep our teams synced and provides a helpful layer of accountability. While there are a few things, like the interface, that I would change about Concur, overall we're happy with the product and don't have any plans to change.
  • Sharing reports among users.
  • Allocating business expenses based on attendees.
  • Users can add their loyalty programs.
  • Exceptions can be cumbersome to sort through.
  • Hotel reimbursement is very exacting and can be tedious if you don't add the taxes and other fees up properly.
  • You can't upload multiple receipts at once.
Concur Expense does well in a large, corporate context. I've used solutions like Expensify in the past, and really appreciated the interface and usability, but my understanding is that it doesn't always accommodate the use cases of a big business like Concur does. Concur could really work on its UI/UX improvements, but overall it gets the job done.
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Score 7 out of 10
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Concur Expense is used for travel expenses and to book travel. It helps find flights that are within acceptable company policies and regulations. It also finds hotels related to conferences you're trying to attend. Concur expense connects to your corporate credit card and pulls all transactions related to your recent trips. You can then open reports to submit for payments.
  • Easy to pull corporate card transactions to Concur Expense to open reports and submit them
  • Can book flights and hotels directly from there
  • Good support
  • Not very user-friendly. I sometimes find it difficult after 2 years of using it and end up calling customer service.
I recommend it to small or large scale organizations but make sure you have enough explanations on the rules you have in place because otherwise every transaction you try to make will be followed by an error. The flight search functionality is nice but can definitely be improved to add more features and filters to it. For example you can search a full day, [but] you need to have a time frame.
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Score 8 out of 10
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Verified User
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Concur is used by my entire organization of thousands of employees across the United States. My organization is an amalgamation of tons of different business units, all of which work independently, but there are certain central functions that we share, including expenses and HR more broadly. When employees like myself travel, we are able to use Concur online or through the app to submit expenses and provide details on the trip. It is extremely helpful to have our corporate credit cards linked to Concur Expense as well as the fact that Concur Expense sends emails when new transactions have posted.
  • Concur Expense has lots of detailed drop down options for expense types
  • Easy to use interface
  • Great and helpful reminders when Concur Expense has new transactions that have posted
  • The symbols beside transactions are hard to understand — e.g. red error, green symbol, blue symbol, etc.
  • There are WAY too many boxes/fields for each transaction when only a select few require editing
  • Transactions don’t always appear or pop up chronologically, especially with ride sharing apps
  • Some other Expense apps show a map or physical route for taxis, Uber, etc., which help the user remember the ride, but I don’t think Concur Expense has that option so all rides look the same.
Concur Expense is great for all work travel. It does a good job creating a report type (e.g. the name of the trip) and moving different transactions into the report. Concur does a good job of grouping and enumerating the many transactions that one incurs while traveling. It is especially great because it links and syncs up with a company card.
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Score 8 out of 10
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Verified User
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We have started using it locally and are planning to roll out globally. This has streamlined the submission of expense reports by business users for reimbursement. Finance and accounts payable teams are also happy as they do not need to manually follow up, making it easy and timely to pay back employees.
  • Expense report submission
  • Attachment of receipts as proof of expense
  • Declaring/documenting expenses in case any external customer joins them for dinner/lunch
  • Any mismatches between expense and receipts are easily identified
  • Integration with credit card statements
  • Integration with CRM solutions like OCE (provided by IQVIA). For health science companies, we need to declare medical professional's expenses (Sunshine Act-CA). Without integration, they need to declare it twice - in our CRM and in Concur for reimbursement. A better interface/integration would have made this process simple
  • Need for better analytics, especially for health care companies, to submit regulatory reports (like for the Sunshine Act in CA)
  • Recalling the expense after submission but before final approval (in case it needs multiple approvals)
Specific business scenarios where Concur Expense is well suited is for submission of expense reports with receipts by business users, itemizing hotel or any major expenses, keeping tracking of the expense approval process & workflow notifications to approve, etc.

Would like better analytics for business users.
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Score 8 out of 10
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Concur Expense is used company-wide by all employees. It is used for expense management and travel-related services.
  • Mobile app.
  • Uploading receipts.
  • Link with Tripit.
  • Ease of use.
  • Categorization.
  • PDF support.
I would be very likely to recommend Concur Expense as it provides a great user experience for all users matched with ease of use and convenience, especially with the mobile phone camera integration.
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Score 8 out of 10
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Concur has allowed us to spend less time chasing down credit card receipts and trying to figure out coding with a lot of emails.
  • Coding.
  • Report is easy to import into our accounting software.
  • Editing the details is very easy as an admin.
  • User experience can sometimes be frustrating because you have to use your mouse on a computer.
  • The app is not as smooth as I would like when it comes to doing multiple transactions in a row.
  • The affidavit for a lost receipt is always finicky.
I would recommend Concur Expense for anyone looking to bring a large group of users into a unified and streamlined system.
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August 17, 2019

Simple, does the job.

Score 7 out of 10
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Concur Expense has allowed me to seamlessly track and submit expense reports for mileage reimbursement. It's relatively simple to use, however management can slow the approval process down as it needs to go through a chain. This is less a problem with the tool, but I believe the steps involved could be improved.
  • Easy expense verification
  • Tracking
  • Too many steps involved in approval
  • UI could be improved
Well suited to any independent contractor role or travelling sales position where mileage needs to be tracked and approved
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Jessalyn Ka profile photo
Score 8 out of 10
Vetted Review
Verified User
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All employees in our organization used Concur Expense to record their business expenses (gas expenses via a company issued gas card, mileage, individual business meal expenses, hotel expenses, parking, business meals with attendees, meeting expenses, office supplies, and other misc items). In the past, the organization used to mail in copies of their receipts for reimbursement alongside an excel activity report. Utilizing Concur Expense has been very cost effective and efficient in tracking our expenses for reimbursement. A vast majority of our staff also uses the mobile application - they appreciate the ability to upload their expenses.
  • Cloud-based expense capability makes it that much easier to manage day to day expenses.
  • Allows our financing department to easily monitor expenses related to travel expenditures.
  • Has allowed us to go from paper receipts to a quick snap of the receipt and upload onto the Concur app.
  • Concur website, the initial interface can use some minor tweaks. Locating an old expense report is a challenge unless you're familiar with Concur.
  • Concur app - they ability to email an expense report would be great.
Concur Expense is a very straight forward program - it's easy to learn. We had a veteran staff that was used to submitting paper receipts - they adapted very quickly to using Concur Expense. They liked the ability to snap a photo of receipt without having to worry about locating it later in the month to submit. Overall, a great program.
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Score 9 out of 10
Vetted Review
Verified User
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Concur is used across our entire organization for managing our expense reporting, reimbursement requests, and travel authorization requests. Concur gives our employees a centralized platform for communicating expense requests to Human Resources. For the employees it makes tracking expenses simple and it makes not forgetting these requests easy. The invoice capture features are robust.
  • User friendly interface.
  • Mobile application makes reporting on the go easy.
  • Support is helpful for any issues that may arise.
  • While the desktop interface is nice there is a learning curve.
  • No other issues!
Concur Expense is well suited for business expense and travel reporting for medium to large businesses. Concur Expense would likely not be well suited to small businesses. However, if the need is present then it is robust, helpful software. Being able to take receipt photos on the go is very helpful and should be a strong consideration point.
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Score 7 out of 10
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Concur Expense is mandatory for all expense submissions and travel booking at our company. It provides a uniform means to enforce corporate travel & expense policies and facilitates expense processing for a geographically dispersed workforce. It also automates previously manual tasks.
  • Comprehensive online travel booking - anywhere, anytime.
  • Support for a wide range of customer loyalty and discount programs.
  • A mobile app that can be used for both travel bookings and expense submission. The receipt scanning feature is especially useful.
  • Automatic download of eReceipts for linked vendors.
  • User profile setup can be very time consuming and confusing. This setup is also critical to ensuring a good user experience.
  • Online & phone support is underwhelming and not very helpful. The key problem is that many issues are related to travel bookings and Concur support typically defers to Amex travel for those issues.
  • Users have limited ability to changes settings in the mobile app. Most seem driven by admin/global settings.
Concur Expense is well suited for organizations with a dispersed workforce that travels frequently. It’s also well suited for organizations where employees are expected to book their own travel. Concur may be less suited for organizations with internal travel booking teams or organizations with less stringent travel & expense policies.
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Megan Gates profile photo
Score 7 out of 10
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Verified User
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We currently use Concur Expense to both create and pay for all employee-related travel & entertainment. We also use Concur in tandem with American Express Travel to book customer travel to our events. As a whole, it addresses the issues of generalized reporting on employee T&E spend, as well as reporting on customer travel for budgets and budget planning. It makes life easier on the road, and I travel about 65% of the time because I am able to upload photos of receipts right on the spot. Makes for less paperwork and better accuracy of expense reporting all around.
  • The app is great for on the go expense reporting. Very easy to use and you can submit right from your phone making the process very convenient.
  • Provides comprehensive reporting for monthly or yearly expenses by employee, or by department overall.
  • The interface is easy to use and navigate if you understand the linking between your corporate credit card and any financial cost centers you use to charge expenses.
  • We have had issues with Concur not speaking to our general ledger systems for allocations. Even though we have allocated expenses to different cost centers within the system, the link was broken somewhere in translation between the time of linking and when the info was received by our finance department. We had to do an audit at the end of the year, making sure all expenses that came through Concur were linked to the proper cost center. It was not time efficient.
  • I wish we could integrate Concur better with our Amex Travel services. As of now, we have to upload and attach every flight itinerary we receive from Amex into the Concur system. If there was an integration that allowed the flight to automatically link to the expense, it would save time and money for our organization!
If you have a large organization that includes departments where employees are traveling a lot, like Sales, or working a lot with vendors and customers where you have large budgets to manage for multiple expenses daily, Concur makes it easy to create reports, and then sort the reports to find what you are looking for at any moment. Makes the financial audit fire drills that sometimes happen within large corporations a lot easier to handle!
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Loren Lund profile photo
July 06, 2018

I Concur

Score 10 out of 10
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Verified User
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Concur is used in my organization for everything from direct reimbursement from company credit cards to reimbursements made from my own personal card for work-related expenses. The process is easy. Simply take a picture of the receipt, upload it to the Concur Expense portal attached to your case and submit the dollar amount. Concur automatically audits it and submits it to your employer so you are reimbursed by the next pay period.
  • Fast reimbursement
  • Automation of complicated back end expense reporting
  • Easy interface
  • Simple setup
  • Website is dull
  • Doesn't feel modern
  • Quick demo training videos or walk through.
Concur Expense is well suited for if your employees arrive at a lunch or after hours work event before the boss and can start the meeting before the person with the corp credit card gets there. It is well suited for taking out the team. It is well suited for travel expensing and fast auditing. It is less suited for lower level employees with less tenure.
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Score 9 out of 10
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Verified User
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In most companies I worked for, Concur is the employee expenses tool used by the whole organization. For a particular Management Consultancy, where most employees travel to client sites to deliver services, Concur tool is a godsend. The firms I worked for are generally project driven. By project, one has to track each expense as Billable or Non-Billable. This helps in segregating expenses at the lowest possible level and billing all the billable expenses to the client.
The majority of expenses for a traveling consultant are Flights, Hotels, Car rentals, ride-hailing, and Restaurants. From Concur, one can search flights and hotels and book them without going out. If an employee does not book the lowest priced flight, he has to provide a justification in Concur and the same will be sent along with all the possible flight options to the approver in the notification. This helps in controlling and reducing spending.
Further, Flight, hotel, and Uber loyalty account numbers can be stored in the employees' profile and when the employee books them from Concur, most of the information is auto-populated reducing manual data entry. Restaurant receipts can be emailed to Concur and Concur will read the receipts using optical character recognition and populate most of the data.
  • Concur is convenient and handy. The employee's profile can store credit card numbers, loyalty membership numbers with airlines, hotels, ride-hailing companies, car rental companies etc. All this information can be auto-populated saving time and effort.
  • Expenses can be segregated as Billable and Non-Billable. Further, expenses can be sliced and diced into various buckets, like food, travel, car rental etc. This will help the finance team and management to analyze the expenses.
  • Concur can be easily integrated with various ERP Systems.
  • Receipts can be scanned with a mobile phone and emailed to Concur. Concur will read the receipts and populate the data in the expense reports. The employees can validate the pre-populated expense report and submit it.
  • One can book flights and hotels from Concur itself.
  • The user experience can be improved. The tool can be made more intuitive. First-time users struggle to find things and in our company, we have to develop Quick reference guides to aid new employees.
  • Reporting can be made easier. There are too many mouse clicks required to export one's expense reports into PDF format.
  • The hotel and flight search capability can be further improved. As of now, it works but not up to the mark. The experience of booking a flight or hotel in travel aggregators like Priceline is way different.
For a project-driven organization, Concur is well suited. For companies where most of its employees travel to client sites, this tool is a great fit. The employees travel from Monday to Thursday and one does not want the employees to spend hours on the weekends creating expense reports. Handy and easy to use tools like this will help in retaining employees.
For companies with employees based out of offshore centers like India, this tool may not be a great fit. I worked for an American company which has offshore in India. The employees in India were raising expense reports for 200 Rs ( about 3 USD ). As Concur is a software as a service, one has to pay per expense report and Concur may be charging around 10 USD per expense report as processing charges, whereas the expense report handled was for 3 USD.
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August 29, 2018

Expense made easy!

Score 7 out of 10
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Concur Expense is used throughout the organization for employee expense reimbursement. We have a lot of traveling salespeople and executives that pay out of their pocket expecting to be reimbursed. The administrative function is handled by the accounting department. Concur helps with audit trail, setting up dollar limits for reimbursements, having a proper approval function for expenses submitted for reimbursement.
  • The audit trail allows the organization to see who approved it and when. This is helpful for when the accounting department is going through a financial audit
  • You can see approvers and if the reimbursement reaches a certain dollar limit, you can set a secondary approver.
  • you can see set up expense classifications that can directly relate to your Income Statement expense accounts
  • The UI is not user-friendly. There are a lot of fields in one screen and it may get overwhelming for a first-time user to know what to field out.
  • If Concur needs to integrate with other ERP systems, their implementation team is not very organized.
  • Concur seems to be down much more more often than other systems. This is very frustrating when there are deadlines.
Concur is well suited for a company that processes a lot of expense reimbursements or if the company is going through a financial audit. The audit history and approvals will make it easy to establish proper controls. Concur stores receipts of expense requests and will alert you if a receipt has not been attached.
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About Concur Expense

Concur Expense is an expense management tool from SAP Concur. It simplifies the process of creating expense reports by automatically categorizing expenses based on receipt images, with the goal of enforcing policy compliance and speeding up the employee reimbursement process.
Categories:  Expense Management

Concur Expense Technical Details

Operating Systems: Unspecified
Mobile Application:No