ConnectWise Automate Reviews

If you need 24 hr access to a client, ability to access workstations and have the same abilities as if you were physically there. Also, could be the less appropriate for organizations with multiple employees wherein having this type of access may be in violation of privacy of the client, or employees that can access client information inappropriately. I work in the medical field, and due to HIPPA, this could be a problem if I had employees that were not HIPPA trained or certified.

Connectwise Automate is a good solution if you have a trained technician in Automate available to dedicate himself to the product. If that tech is also trying to support customers most of the day, the Automate maintenance and customization will be left behind and you will suffer from that. This is probably a better choice for larger more established companies that have the ability to dedicate resources.

-Great solution for MSP and internal IT departments who manage several sites and machines.
-A little too expensive for small IT providers to manage just a few machines.

ConnectWise Automate is well suited for a large scale environment with multiple clients. A Managed Service Provider would benefit greatly from software like this. Your clients can have access to their computers as well which can help them manage their machines as well. ConnectWise Automate would not be ideal for a small company as it primarily caters to the management of a large scale organization.

If you are tasked with managing a large IT network, or a multi-domain/multi-client group of systems, there really aren't many better options out there. Automate, when configured properly, can handle patching, scripting, on board and off boarding of clients, and give you greater insight into your client's pain points via reporting and monitoring.

Any MSP should investigate this software, as a former user of N-Able, LabTech has much more automation and is feature rich. It literally takes years of use to scratch the surface of its possibilities.

I think it is well suited for any MSP. We like being able to set up our clients that have in-house IT with their own login so they can access their in-house computers quickly and still have our Windows patching and alerting. I don't know where it would be less appropriate but I feel you do have to have a dedicated technician to manage Automate.

If you are an MSP looking to scale and are willing to put in the time and effort it will take you a long way.

It meets our needs by providing our IT staff with the information necessary to diagnose problems. It also can automate processes like restarting services that have stopped or alerting us when a major issue is going on with a server. This has allowed us to be proactive rather than reactive and given us the power to maintain our systems around the clock.

It's well suited for the MSP market.

This is the ideal program if you are already using ConnectWise (Manage), but not a stretch as ConnectWise purchased LabTech (now Automate) so the programs are really one in the same. The more clients an MSP has, the more value that this program provides. However, the hosted option of Automate (instead of on-premise) is astronomical.

For larger MSPs with dedicated NOC personnel - this is a great selection. For smaller MSPs looking for basic monitoring and alerting, there are easier and cheaper solutions that should be considered.

Suited well for an MSP that is managing multiple clients with workstations and servers at multiple sites. Less appropriate for an internal tool to a 1 person IT department. Would not recommend to someone who does not have a technical background - Need to have a firm understanding of computers, networking, etc.

Well suited to true and hybrid MSP model shops.

Not well suited for an in-house IT that is already strained and who doesn't have time to read up and or be trained to understand LT.

Overall, I think LabTech ( LT) has been able to do well in all areas, but I see it lacking the ability to manage large scale environments. The LT server itself starts having performance issues over 5,000 agents. Even though you can break out certain services, it needs to be able to scale much higher than that. Within the next 2-3 years, we will have double the amount of agents we currently have and right now we are at 6,500.

MSP's are well suited for Labtech software

LabTech is a good fit for an MSP that wants to automate processes for their clients' endpoints. It integrates well with the ConnectWise PSA and customizes fairly well. For a company that wants to dedicate their staff to other pursuits, LabTech can automate a lot of the important things.

I have used many of Labtech's competitors and I can tell you that Labtech is the best of the best.

LabTech is best suited when you need to manage many different computers on many different clients or hundreds of computers on a single client. Don't bother picking this up if you have less than fifty endpoints that you manage. Also if you are unfamiliar with key SQL, PowerShell, and Scripting concepts you may want to take a few courses before implementing LabTech as it can be very technical to get the initial setup out of the way. After that, you can deploy software, reboot computers, run remote PowerShell commands, and more with the touch of a single button.

Labtech is great for managed services providers who are looking to bring organization to the chaos of their client environments. It is helpful in lowering the frequency of rolling trucks to the customers site and helps you to increase the tickets that can be resolved over the phone instead of in person.

It's good for a company of managed service providers that can dedicate an employee to manage the system full time. It's not good for busy small to mid size managed service providers without the resources to spend lot of time maintaining LabTech.

LabTech is well suited to MSPs who manage mostly Windows Systems. While LabTech can manage Mac computers, the feature set is limited. Also, LabTech does a lot of different things so if someone is looking for a solution to a single problem (monitoring, remote control, etc.), LabTech could be overkill. LabTech is an ideal tool for MSPs or larger organizations to manage many systems. As LabTech is a complex system, it requires a certain amount of care and feeding so LabTech may not be an ideal solution for a small organization with not a lot of systems to manage.

LabTech was built by an MSP for MSPs. It can scale from small one man shops to organizations with tens of thousands of endpoints under management. LabTech isn't just for service providers. Enterprises are starting to pick up on the power of LabTech and adopt it as well. It is a great value with a proven track record and solid management guiding its future success in servicing its partners needs.

LabTech is a great product, but has great room for improvement and has gradually improved over the past year or so. It lacks some maturity in the product, but excels in features and flexibility. The lack of maturity can usually be over come with some customization due to its flexibility, but it requires additional man hours spent on the product. At times, the support of the test technology is also an issue, but again can usually be over come by additional customization.

I think it works well as a standalone RMM platform and could supplant tools like LANdesk if the ticketing and other reporting tools were richer. I'd like to see better IoT support and that will come but for now it's a solid tool and well suited for internal and outsourced IT departments.