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ConnectWise Automate

ConnectWise Automate
Formerly LabTech

Overview

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

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Learn from top reviewers

ConnectWise Automate The Best

Rating: 10 out of 10
January 1, 2025
IncentivizedVetted ReviewVerified User
We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems thi...
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Verified user
Project Manager
ConnectWise Automate8 years of experience

ConnectWise Automate - Automate Everything

Rating: 9 out of 10
December 12, 2022
Vetted ReviewVerified User
Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and aut...
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Mike Boteler
Technician - Information Technology
NOC Manager
Certified CIO
ConnectWise Automate7 years of experience

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
October 14, 2022
IncentivizedVetted ReviewVerified User
As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-da...
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Eric Milles
Manager - Information Technology
Senior Manager
Kalleo Technologies
ConnectWise Automate5 years of experience

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
July 29, 2022
IncentivizedVetted ReviewVerified User
I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation,...
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Ben Smith
Engineer - Other
Network Engineer
Just Solutions
ConnectWise Automate10 years of experience

A fair RMM with some strong automation, but challenging to learn.

Rating: 7 out of 10
February 3, 2021
IncentivizedVetted ReviewVerified User
We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, Connectwise Manage...
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Erik Metzler
Technician - Information Technology
IT Specialist
Wooden Spoon Technologies
ConnectWise Automate1 year of experience
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Pricing

View all pricing

Agents

$1.00-$6.00

On Premise
per month/per agent

Implementation Fee

$700

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ConnectWise Automate Demo

YouTube

Office365 For ConnectWise Automate - [Shell Console]

YouTube

Active Directory UC for ConnectWise Automate

YouTube

Office365 for ConnectWise Automate

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

8.5
Avg 7.2

Monitoring Tasks

Various types of monitoring

7.3
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

7.7
Avg 7.3

Remote Access

Remote access products allow users to operate devices through an internet connection.

8
Avg 6.9
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Product Details

What is ConnectWise Automate?

ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
  1. Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
  2. Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
  3. Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
  4. Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise Automate Video

ConnectWise Automate overview

ConnectWise Automate Integrations

ConnectWise Automate Competitors

ConnectWise Automate Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesAutomate's Control Center is in English, Agents are compatible with all Windows supported Languages

Frequently Asked Questions

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Kaseya VSA, Datto RMM, and N-able N-sight RMM are common alternatives for ConnectWise Automate.

Reviewers rate Remote monitoring highest, with a score of 9.8.

The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 55)

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
Incentivized
July 29, 2022
BS
Ben Smith
Network Engineer
Just Solutions (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise Automate
10 years of experience
Alternatives Considered
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different clients.

I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
Incentivized
October 14, 2022
EM
Eric Milles
Senior Manager
Kalleo Technologies (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
ConnectWise Automate
5 years of experience
Alternatives Considered
Enable has a clunky interface more suited for management reporting versus technician toolbox and Ninja is very basic and lacks any significant bells and whistles behind basic remote command interface. Very poor in features to the point if being quite disappointing during a recent trial we had.

A fair RMM with some strong automation, but challenging to learn.

Rating: 7 out of 10
Incentivized
February 03, 2021
EM
Erik Metzler
IT Specialist
Wooden Spoon Technologies (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
ConnectWise Automate
1 year of experience
Alternatives Considered
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.

Automate Review

Rating: 8 out of 10
Incentivized
January 28, 2021
Alternatives Considered
  • SolarWinds Remote Monitoring & Management (RMM)
It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once Automate is set up, it will take away the mundane tasks that take a lot of your staff's time.
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