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ConnectWise Automate

ConnectWise Automate
Formerly LabTech

Overview

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

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Recent Reviews

TrustRadius Insights

ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
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Not For Small MSP

6 out of 10
October 06, 2022
Incentivized
We use ConnectWise Automate for both Microsoft and 3rd party software patching management for our customers. We also utilize its …
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Automate Me, Baby!

9 out of 10
January 02, 2020
Incentivized
We use ConnectWise Automate as our RMM platform. We are happy with the product as a whole. We are using the on-premise version of the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Remote monitoring (21)
    7.2
    72%
  • Policy-based automation (21)
    6.9
    69%
  • Patch Management (20)
    5.9
    59%
  • Network device monitoring (20)
    5.1
    51%
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Pricing

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Agents

$1.00-$6.00

On Premise
per month/per agent

Implementation Fee

$700

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ConnectWise Automate Demo

YouTube

Office365 For ConnectWise Automate - [Shell Console]

YouTube

Active Directory UC for ConnectWise Automate

YouTube

Office365 for ConnectWise Automate

YouTube
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Features

Monitoring Tasks

Various types of monitoring

6.1
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

6.3
Avg 7.2
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Product Details

What is ConnectWise Automate?

ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
  1. Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
  2. Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
  3. Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
  4. Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise Automate Video

ConnectWise Automate overview

ConnectWise Automate Integrations

ConnectWise Automate Competitors

ConnectWise Automate Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesAutomate's Control Center is in English, Agents are compatible with all Windows supported Languages

Frequently Asked Questions

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Kaseya VSA, Datto RMM, and N-able N-sight RMM are common alternatives for ConnectWise Automate.

Reviewers rate Remote monitoring highest, with a score of 7.2.

The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(205)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.

LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.

ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.

Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.

Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.

Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.

Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.

Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.

Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.

Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.

Attribute Ratings

Reviews

(1-25 of 55)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Kaseya Virtual System Administrator (VSA)
We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. They also don't "stack up" and wait for the computer to run thus making for a slow startup like Kaseya did.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Enable has a clunky interface more suited for management reporting versus technician toolbox and Ninja is very basic and lacks any significant bells and whistles behind basic remote command interface. Very poor in features to the point if being quite disappointing during a recent trial we had.
October 06, 2022

Not For Small MSP

Score 6 out of 10
Vetted Review
Verified User
Incentivized
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more flexibility with custom configurations. If you are willing to go down the rabbit hole with Automate, do not sign up directly with Connectwise, instead use 3rd party vendors like TDSynnex or IngramMicro to negotiate your contract and pricing.
Score 1 out of 10
Vetted Review
Verified User
I regret using ConnectWise Automate since we can't effectively add and remove clients and I feel like we're locked into a multi-year contract where only ConnectWise seems to be happy.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different clients.

I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Automate has been the best tool I have used to service client computers. The ease of customization and the cleanliness of the interface, allows our company to successfully help our clients remotely and sometimes even without their input. What can be done silently, brings this program to the top of the list for me.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
So as you can see from this review my experience is mostly with its desktop sharing aspect; however the IT support team use this more comprehensively as a monitoring, inventory, reporting, even application deployment tool that the above-mentioned apps don't have.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
January 28, 2021

Automate Review

Daren Anderson, MSIS | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
  • SolarWinds Remote Monitoring & Management (RMM)
It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once Automate is set up, it will take away the mundane tasks that take a lot of your staff's time.
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Kaseya Virtual System Administrator (VSA)
I touched on this in the previous section some. Kaseya's choice of managed antivirus was very poor (KAV, a tweaked version of Kaspersky) when it first started. It took them a long time to fix anything, and the fixes usually produced new and different issues. Kaseya kept pointing at Kaspersky and claiming they needed to fix it, and Kaspersky pointed at Kaseya. They never owned up to it being THEIR problem since THEY chose to partner with them. It was Kaseya's responsibility to make sure their tweaked version was up-to-date and working. They never fully followed through, and that was a major reason we ditched them.

Prior to switching, Kaseya was also going to jack up their prices by nearly double what we were paying. They also had noticeable turnover with the sales rep assigned to our company. It was also difficult to get timely attention from them when we had questions or issues. The bottom line is DO NOT use Kaseya. Our experience might not reflect everyone else's, but I can definitely say ConnectWise Automate has been much better, and their support has been fantastic the entire time.
Asfer Bin Saleh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Automate helps you do more with less by leveraging ConnectWise Control® to remotely manage multiple machines simultaneously.

Eliminate blind spots in your supported environments before they become a problem.

By automating recurring and mundane tasks, ConnectWise Automate frees your tech team to focus on higher priorities and provide an enhanced experience for clients. Be prepared to meet increasing IT demands with 3 automation methods: on-demand scripts, scheduled scripts, and alert templates.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full automation suite. The biggest advantage that Automate has over its competition is that it is a very good bang for your buck in terms of value since full automation suites like Terraform, chef, puppet and Ansible take a lot more SMEs to maintain on an on-going basis. Our organization has tried many of those technologies and has ended up sticking to LabTech after syncing a lot of money in DevOps and realizing that Windows management for MSPs is simply too mutable for a full automation suite unless you have a ton of employees to manage the solution.
October 04, 2019

One piece of the puzzle

Garry Adams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Automate is the most well-established platform among its peers. Because it is part of a native ecosystem, you know that everything from remote management to ticketing to quoting an invoicing will work together. I have used other platforms, and many of them share core functionality. The choice of your RMM tool is largely dependent on your choice in other tools that will be in your software suite.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Kaseya Virtual System Administrator (VSA)
We switched from Kaseya to Automate 7-8 years ago - it was no contest at the time and Kaseya wasn't cutting it in a number of areas at that time that was really hurting us. I'm sure it's improved since then.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Automate is the most flexible and customizable tool on the market - but it's also the most complex and requires the most care and feeding to run smoothly...
Jonathan Hozeska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We learned the hard way that aligning with lower grade RMM software is a costly waste of time. More importantly, ConnectWise Automate has a proven track record of working. Don't be fooled by other popular brand names.
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