ConnectWise Automate Reviews

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.

Automate is useful for managing a large number of endpoints. It is a bit overkill if you have a smaller number of users. Automate can be used for a variety of things from managing your internal IT assets to managing thousands of customer endpoints.

Well suited for managed service providers as well as larger companies with over 200 computer assets. Less appropriate for smaller companies or managed service providers that are doing more break-fix services and not real management. The software would work well in government or municipal entities in addition to MSPs.

It allows your team to receive, process and respond to service requests quickly and efficiently thanks to the ticket system that comes with ConnectWise Manage and this application does not have a multi-channel communication, adding that you have to have a level of training for that application because if you do not have it, handling it will be quite difficult.

Automate integrates natively with the rest of the ConnectWise suite. If you are looking for a one-stop-shop, then Automate, Control and Sell are a great way to go. There are regular updates to the toolset, but because it has been around for so long certain aspects of it still seem quite dated. For example, the local client is not well optimized. The web version is making progress, but still lacking the ability to export asset reports called data views. Once all of the functionality from the local client is available on the web client that will make a significant difference.

Mature MSP's can't go wrong selecting Automate as their RMM tool, as long as you dedicate qualified personnel to get the most out of the product. It is well suited for in house, or co-managed IT. We let some in house IT staff use Automate for their internal use and if they invest the time in learning the basics, it is a good value add. It often just ends up being the way they remote into their computers.

Startup MSP's, or those who just don't understand the value of automation - Automate isn't for you. You can get some good value out of it, but the complexity and cost may outweigh the benefits if you just don't have the scale or dedicated, skilled resources to really get the most out of the product.

If you are an MSP looking to scale and are willing to put in the time and effort it will take you a long way.

If you're very technical and have advanced scripting skillsets, this is a great tool.

If you're short staffed, this tool will create so much work that you can't get it all done.

Medium MSP's who need a solution to manage multiple clients and access their machines for maintenance and help desk support.

ConnectWise is great for MSPs and internal IT departments. It provides great reporting to see where the problem areas are and how to resolve them. It's great for those companies that have nationwide deployments and help IT departments to resolve end users' issues remotely.

-Great solution for MSP and internal IT departments who manage several sites and machines.
-A little too expensive for small IT providers to manage just a few machines.

ConnectWise Automate is well suited for physical PCs, laptops and virtual environments where VDI is not in the mix. It is well suited for HyperV environments but is lacking a bit in ESX and XenServer.

It is well suited for a managed services environment. It provides an effective way for us to manage thousands of systems at the same time.

ConnectWise Automate solves all of our inventory and network health issues. We have deployed it in multi-site, wide area networks to provide common critical desktop support and automation tasks. Integrations available for ConnectWise Automate further extend its abilities into areas outside of common desktop management. Its powerful scripting capabilities with back-end data aggregations provide the core of its features.

ConnectWise Automate (formerly LabTech) is best suited for mid-size to large MSPs; it might be a bit much for the one-man-show or smaller MSP.

It is great if you need a solution to automate computer processes like updating computers and applications. It's also useful if you need alerts sent to a centralized location. The fact it also utilizes ConnectWise Control to remote into computers is also very nice.

It is not really an appropriate product for those who do not have more than 100 client's machines to manage.

I can only speak from a Managed Service Provider point of view. The tool is certainly well suited to provide RMM and patching for an MSP or other IT service provider. Automate would likely work well in an enterprise environment especially organizations with multiple remote locations/users that may not be connected via a VPN.

If you need 24 hr access to a client, ability to access workstations and have the same abilities as if you were physically there. Also, could be the less appropriate for organizations with multiple employees wherein having this type of access may be in violation of privacy of the client, or employees that can access client information inappropriately. I work in the medical field, and due to HIPPA, this could be a problem if I had employees that were not HIPPA trained or certified.

It is well suited for medium to large businesses due to the cost. I would not think it is appropriate for a small business; other remote software is better suited for that.

Connectwise Automate is a good solution if you have a trained technician in Automate available to dedicate himself to the product. If that tech is also trying to support customers most of the day, the Automate maintenance and customization will be left behind and you will suffer from that. This is probably a better choice for larger more established companies that have the ability to dedicate resources.

ConnectWise Automate is a great tool to remotely manage your client base. It helps manage Windows updates across your clients and allows you to remotely install/uninstall software sometimes. It can give you details about what is installed on a system, you can see printers and storage space. It gives you so much information.

ConnectWise Automate is well suited for a large scale environment with multiple clients. A Managed Service Provider would benefit greatly from software like this. Your clients can have access to their computers as well which can help them manage their machines as well. ConnectWise Automate would not be ideal for a small company as it primarily caters to the management of a large scale organization.

If you are tasked with managing a large IT network, or a multi-domain/multi-client group of systems, there really aren't many better options out there. Automate, when configured properly, can handle patching, scripting, on board and off boarding of clients, and give you greater insight into your client's pain points via reporting and monitoring.

Any MSP should investigate this software, as a former user of N-Able, LabTech has much more automation and is feature rich. It literally takes years of use to scratch the surface of its possibilities.

I think it is well suited for any MSP. We like being able to set up our clients that have in-house IT with their own login so they can access their in-house computers quickly and still have our Windows patching and alerting. I don't know where it would be less appropriate but I feel you do have to have a dedicated technician to manage Automate.