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ConnectWise Automate

ConnectWise Automate
Formerly LabTech

Overview

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

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Learn from top reviewers

ConnectWise Automate The Best

Rating: 10 out of 10
January 1, 2025
IncentivizedVetted ReviewVerified User
We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems thi...
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Verified user
Project Manager
ConnectWise Automate8 years of experience

ConnectWise Automate - Automate Everything

Rating: 9 out of 10
December 12, 2022
Vetted ReviewVerified User
Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and aut...
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Mike Boteler
Technician - Information Technology
NOC Manager
Certified CIO
ConnectWise Automate7 years of experience

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
October 14, 2022
IncentivizedVetted ReviewVerified User
As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-da...
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Eric Milles
Manager - Information Technology
Senior Manager
Kalleo Technologies
ConnectWise Automate5 years of experience

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
July 29, 2022
IncentivizedVetted ReviewVerified User
I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation,...
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Ben Smith
Engineer - Other
Network Engineer
Just Solutions
ConnectWise Automate10 years of experience

A fair RMM with some strong automation, but challenging to learn.

Rating: 7 out of 10
February 3, 2021
IncentivizedVetted ReviewVerified User
We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, Connectwise Manage...
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Erik Metzler
Technician - Information Technology
IT Specialist
Wooden Spoon Technologies
ConnectWise Automate1 year of experience
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Pricing

View all pricing

Agents

$1.00-$6.00

On Premise
per month/per agent

Implementation Fee

$700

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ConnectWise Automate Demo

YouTube

Office365 For ConnectWise Automate - [Shell Console]

YouTube

Active Directory UC for ConnectWise Automate

YouTube

Office365 for ConnectWise Automate

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

8.5
Avg 7.2

Monitoring Tasks

Various types of monitoring

7.3
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

7.8
Avg 7.3

Remote Access

Remote access products allow users to operate devices through an internet connection.

8
Avg 6.9
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Product Details

What is ConnectWise Automate?

ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
  1. Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
  2. Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
  3. Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
  4. Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise Automate Video

ConnectWise Automate overview

ConnectWise Automate Integrations

ConnectWise Automate Competitors

ConnectWise Automate Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesAutomate's Control Center is in English, Agents are compatible with all Windows supported Languages

Frequently Asked Questions

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Kaseya VSA, Datto RMM, and N-able N-sight RMM are common alternatives for ConnectWise Automate.

Reviewers rate Remote monitoring highest, with a score of 9.9.

The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 59)

ConnectWise Automate The Best

Rating: 10 out of 10
Incentivized
January 01, 2025
Verified User
Project Manager in Sales
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
ConnectWise Automate
8 years of experience
Likelihood to Recommend
There are many scenarios it is well suited but one is it helps us managed our clients in full scope and gives us a ton of valuable data to use when helping out our clients.

ConnectWise Automate - Automate Everything

Rating: 9 out of 10
December 12, 2022
MB
Mike Boteler
NOC Manager
Certified CIO (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise Automate
7 years of experience
View profile
Likelihood to Recommend
If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
Incentivized
July 29, 2022
BS
Ben Smith
Network Engineer
Just Solutions (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise Automate
10 years of experience
Likelihood to Recommend
I use Connectwise Automate for most of my normal Job functions. We use ESET endpoint protection, and ConnectWise Automate handles the version updates for us. When a new version comes out, I just have to modify my custom settings to include the current version number, and it updates the entire fleet of machines. Additionally, I have used ConnectWise Automate for: Setting up Security evaluations, Setting unique local administrator accounts for 2,000 machines, removing unwanted software from all machines in the fleet, and others.

Patch Management works well, but the interface and deployment are clunky and have a steep learning curve. Once mastered, it handles patching very well, but navigation is not the easiest. Further, it comes with some decent canned reports, but generating custom reports is not well documented and very difficult. It used to be done using Crystal reports, and if you knew the database, you could generate very nice reports, but it has since moved to a custom report builder, and the nesting/grouping does not work well

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
Incentivized
October 14, 2022
EM
Eric Milles
Senior Manager
Kalleo Technologies (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
ConnectWise Automate
5 years of experience
Likelihood to Recommend
For remote management, reporting, and alerting across multiple environments, Automate handles these tasks like a champ. Clients and sites are neatly arranged and easily accessible in a drill down tree. Dataviews can be ran to glean reports on various data relating to devices. One often used is Software Listing. You can pull a complete, searchable list of software on devices by company, site, and individual machines. This is great for planning and completing software deployments. Many other dataviews are available, including complete chassis details of devices.

A fair RMM with some strong automation, but challenging to learn.

Rating: 7 out of 10
Incentivized
February 03, 2021
EM
Erik Metzler
IT Specialist
Wooden Spoon Technologies (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
ConnectWise Automate
1 year of experience
Likelihood to Recommend
We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
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