ConnectWise Automate Reviews

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119 Ratings
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Score 8.6 out of 100

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Adam Friedli | TrustRadius Reviewer
February 12, 2020

A Fantastic RMM That Stands Apart from the Competition

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
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jesse nanes | TrustRadius Reviewer
March 14, 2020

ConnectWise Automate

Score 10 out of 10
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Verified User
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Likelihood to Recommend

Automate is useful for managing a large number of endpoints. It is a bit overkill if you have a smaller number of users. Automate can be used for a variety of things from managing your internal IT assets to managing thousands of customer endpoints.
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Anonymous | TrustRadius Reviewer
January 02, 2020

Automate Me, Baby!

Score 9 out of 10
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Verified User
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Likelihood to Recommend

Well suited for managed service providers as well as larger companies with over 200 computer assets. Less appropriate for smaller companies or managed service providers that are doing more break-fix services and not real management. The software would work well in government or municipal entities in addition to MSPs.
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Asfer Bin Saleh | TrustRadius Reviewer
October 07, 2019

My viewpoints on ConnectWise

Score 10 out of 10
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Likelihood to Recommend

It allows your team to receive, process and respond to service requests quickly and efficiently thanks to the ticket system that comes with ConnectWise Manage and this application does not have a multi-channel communication, adding that you have to have a level of training for that application because if you do not have it, handling it will be quite difficult.
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Garry Adams | TrustRadius Reviewer
October 03, 2019

One piece of the puzzle

Score 9 out of 10
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Verified User
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Likelihood to Recommend

Automate integrates natively with the rest of the ConnectWise suite. If you are looking for a one-stop-shop, then Automate, Control and Sell are a great way to go. There are regular updates to the toolset, but because it has been around for so long certain aspects of it still seem quite dated. For example, the local client is not well optimized. The web version is making progress, but still lacking the ability to export asset reports called data views. Once all of the functionality from the local client is available on the web client that will make a significant difference.
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Todd Swartzman | TrustRadius Reviewer
October 03, 2019

CW Automate automates our business

Score 8 out of 10
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Likelihood to Recommend

Mature MSP's can't go wrong selecting Automate as their RMM tool, as long as you dedicate qualified personnel to get the most out of the product. It is well suited for in house, or co-managed IT. We let some in house IT staff use Automate for their internal use and if they invest the time in learning the basics, it is a good value add. It often just ends up being the way they remote into their computers.

Startup MSP's, or those who just don't understand the value of automation - Automate isn't for you. You can get some good value out of it, but the complexity and cost may outweigh the benefits if you just don't have the scale or dedicated, skilled resources to really get the most out of the product.
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Anonymous | TrustRadius Reviewer
October 21, 2019

ConnectWise is essential for any IT Department

Score 8 out of 10
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Reseller
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Likelihood to Recommend

ConnectWise is great for MSPs and internal IT departments. It provides great reporting to see where the problem areas are and how to resolve them. It's great for those companies that have nationwide deployments and help IT departments to resolve end users' issues remotely.
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Anonymous | TrustRadius Reviewer
October 21, 2019

ConnectWise Automate, simply the best.

Score 10 out of 10
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Likelihood to Recommend

-Great solution for MSP and internal IT departments who manage several sites and machines.
-A little too expensive for small IT providers to manage just a few machines.
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Anonymous | TrustRadius Reviewer
October 04, 2019

Automate with flexibility

Score 7 out of 10
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Likelihood to Recommend

ConnectWise Automate is well suited for physical PCs, laptops and virtual environments where VDI is not in the mix. It is well suited for HyperV environments but is lacking a bit in ESX and XenServer.
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Anonymous | TrustRadius Reviewer
October 07, 2019

Great software for an MSP

Score 9 out of 10
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Likelihood to Recommend

It is well suited for a managed services environment. It provides an effective way for us to manage thousands of systems at the same time.
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Jonathan Hozeska | TrustRadius Reviewer
May 01, 2019

ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow

Score 10 out of 10
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Likelihood to Recommend

ConnectWise Automate solves all of our inventory and network health issues. We have deployed it in multi-site, wide area networks to provide common critical desktop support and automation tasks. Integrations available for ConnectWise Automate further extend its abilities into areas outside of common desktop management. Its powerful scripting capabilities with back-end data aggregations provide the core of its features.
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John Trevino | TrustRadius Reviewer
February 05, 2019

ConnectWise Automate Is Great If You Have The Money.

Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It is great if you need a solution to automate computer processes like updating computers and applications. It's also useful if you need alerts sent to a centralized location. The fact it also utilizes ConnectWise Control to remote into computers is also very nice.

It is not really an appropriate product for those who do not have more than 100 client's machines to manage.
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David Wertz, CHSP | TrustRadius Reviewer
October 18, 2018

Powerful product but support needs an overhaul

Score 6 out of 10
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Likelihood to Recommend

I can only speak from a Managed Service Provider point of view. The tool is certainly well suited to provide RMM and patching for an MSP or other IT service provider. Automate would likely work well in an enterprise environment especially organizations with multiple remote locations/users that may not be connected via a VPN.
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Catherine Zuniga | TrustRadius Reviewer
June 14, 2018

Connectwise to the rescue!

Score 10 out of 10
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Likelihood to Recommend

If you need 24 hr access to a client, ability to access workstations and have the same abilities as if you were physically there. Also, could be the less appropriate for organizations with multiple employees wherein having this type of access may be in violation of privacy of the client, or employees that can access client information inappropriately. I work in the medical field, and due to HIPPA, this could be a problem if I had employees that were not HIPPA trained or certified.
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Anonymous | TrustRadius Reviewer
August 03, 2018

Connectwise Automate - Tons of power, tons of time spent

Score 7 out of 10
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Reseller
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Likelihood to Recommend

Connectwise Automate is a good solution if you have a trained technician in Automate available to dedicate himself to the product. If that tech is also trying to support customers most of the day, the Automate maintenance and customization will be left behind and you will suffer from that. This is probably a better choice for larger more established companies that have the ability to dedicate resources.
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Anonymous | TrustRadius Reviewer
October 03, 2018

ConnectWise Automate was the right choice for us

Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ConnectWise Automate is a great tool to remotely manage your client base. It helps manage Windows updates across your clients and allows you to remotely install/uninstall software sometimes. It can give you details about what is installed on a system, you can see printers and storage space. It gives you so much information.
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Anonymous | TrustRadius Reviewer
June 29, 2018

ConnectWise Control - Great for Large Organizations

Score 8 out of 10
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Likelihood to Recommend

ConnectWise Automate is well suited for a large scale environment with multiple clients. A Managed Service Provider would benefit greatly from software like this. Your clients can have access to their computers as well which can help them manage their machines as well. ConnectWise Automate would not be ideal for a small company as it primarily caters to the management of a large scale organization.
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Donovon Carter | TrustRadius Reviewer
January 10, 2018

Behold the power of ConnectWise Automate

Score 8 out of 10
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Likelihood to Recommend

If you are tasked with managing a large IT network, or a multi-domain/multi-client group of systems, there really aren't many better options out there. Automate, when configured properly, can handle patching, scripting, on board and off boarding of clients, and give you greater insight into your client's pain points via reporting and monitoring.
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Derek Schroeder | TrustRadius Reviewer
December 27, 2017

Automate - the fastest way to improve productivity and client satisfaction for MSPs

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Any MSP should investigate this software, as a former user of N-Able, LabTech has much more automation and is feature rich. It literally takes years of use to scratch the surface of its possibilities.
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Stana Steen | TrustRadius Reviewer
December 01, 2017

We won't change from ConnectWise Automate!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think it is well suited for any MSP. We like being able to set up our clients that have in-house IT with their own login so they can access their in-house computers quickly and still have our Windows patching and alerting. I don't know where it would be less appropriate but I feel you do have to have a dedicated technician to manage Automate.
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Feature Scorecard Summary

Remote monitoring (12)
9.2
Network device monitoring (12)
7.5
Multiple Server Monitoring (12)
9.4
Multi-device monitoring (12)
9.0
Automated alerts and notifications (12)
9.0
Patch Management (12)
8.9
Service configuration management (12)
8.7
Software and hardware inventory (12)
8.9
Policy-based automation (12)
8.5
Performance data reports (12)
8.3
Customizable reporting (12)
8.2
Data visualization (12)
7.4
Risk analysis (11)
6.6
Data backup and recovery (8)
7.2
Antivirus and malware management (12)
8.6
Adinistraor access control (11)
9.0

About ConnectWise Automate

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services. The vendor says their remote monitoring and management (RMM) platform provides powerful automation to discover and manage devices, monitor for problems, and automate action. According to the vendor, this solution enables users to deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

ConnectWise Automate Features

Has featureDiscovery
Has featureManagement
Has featureMonitoring
Has featureAutomation
Has featureIntegration

ConnectWise Automate Screenshots

ConnectWise Automate Integrations

ConnectWise Manage, ConnectWise Control (formerly ScreenConnect), ConnectWise Control (formerly ScreenConnect)

ConnectWise Automate Competitors

Kaseya Virtual System Administrator (VSA), Kaseya Virtual System Administrator (VSA), Autotask Endpoint Management, Continuum Managed IT Services, Solarwinds N·able

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

ConnectWise Automate Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

ConnectWise Automate Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Languages: Automate's Control Center is in English, Agents are compatible with all Windows supported Languages