ConnectWise Automate Reviews

126 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Do you work for this company? Learn how we help vendors

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
April 24, 2017
Carson Hagan, ITILv3 | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Online Training

LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Read Carson Hagan, ITILv3's full review
August 03, 2016
Jack Skinner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Online Training

The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
Read Jack Skinner's full review

Feature Scorecard Summary

Remote monitoring (13)
Network device monitoring (12)
Multiple Server Monitoring (13)
Multi-device monitoring (12)
Automated alerts and notifications (13)
Patch Management (12)
Service configuration management (12)
Software and hardware inventory (13)
Policy-based automation (13)
Performance data reports (13)
Customizable reporting (12)
Data visualization (12)
Risk analysis (11)
Data backup and recovery (8)
Antivirus and malware management (13)
Adinistraor access control (11)

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services. The vendor says their remote monitoring and management (RMM) platform provides powerful automation to discover and manage devices, monitor for problems, and automate action. According to the vendor, this solution enables users to deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

ConnectWise Automate Features

Has featureDiscovery
Has featureManagement
Has featureMonitoring
Has featureAutomation
Has featureIntegration

ConnectWise Automate Screenshots

ConnectWise Automate Downloadables

ConnectWise Automate Integrations

ConnectWise Automate Competitors

Kaseya VSA, Autotask Endpoint Management, Continuum Managed IT Services, Solarwinds N·able

ConnectWise Automate Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Implementation Fee$700
Agents$1.00-$6.00per month/per agent

ConnectWise Automate Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

ConnectWise Automate Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Languages: Automate's Control Center is in English, Agents are compatible with all Windows supported Languages