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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
Starting at $700
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What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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Popular Features
- Remote monitoring (21)7.272%
- Policy-based automation (21)6.969%
- Patch Management (20)5.959%
- Network device monitoring (20)5.151%
Pricing
Agents
$1.00-$6.00
On Premise
per month/per agent
Implementation Fee
$700
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ConnectWise Automate Demo
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Product Details
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What is ConnectWise Automate?
ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
- Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
- Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
- Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
- Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.
ConnectWise Automate Screenshots
ConnectWise Automate Video
ConnectWise Automate overview
ConnectWise Automate Integrations
ConnectWise Automate Competitors
ConnectWise Automate Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | Automate's Control Center is in English, Agents are compatible with all Windows supported Languages |
Frequently Asked Questions
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
Reviewers rate Remote monitoring highest, with a score of 7.2.
The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.
LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.
ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.
Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.
Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.
Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.
Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.
Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.
Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.
Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.
Attribute Ratings
Reviews
(1-25 of 53)Companies can't remove reviews or game the system. Here's why
December 12, 2022
ConnectWise Automate - Automate Everything
Score 9 out of 10
Vetted Review
Verified User
- It's our primary tool for automation
November 21, 2022
ConnectWise Automate was the right choice for us
- It just works whereas we had issues previously with Kaseya before moving to ConnectWise Automate.
- It allows us to get on clients' computers within a minute (often 15-30 seconds) so we can troubleshoot issues in real time.
- It allows you to connect to a user's terminal session on a terminal server instead of having to figure out what PC they are connecting from.
October 20, 2022
It is a genuine remote Control.
- The data back up is very fast and prevents us from wasting valuable time on files.
- Profitability, thanks to remote work continuity support, has grown by 8 percent per month, and we expect it to continue to grow.
- The real ROI could come after the recovery of investment from 2023.
October 14, 2022
ConnectWise Automate: The Robust RMM of Choice
- Minimizes research time to pull information manually.
- Allows work to be completed in Backstage that does disturb the end user.
- Once setup and integrated, management is not a significant time suck.
October 06, 2022
Not For Small MSP
- Comparing to other RMM products that we used in the past, Automate is slightly a better product.
- Managing the functionalities take a lot of effort
October 03, 2022
In My Opinion, Please, Don't Go with ConnectWise Automate Unless You Never Want to Reduce Your Client Count
Score 1 out of 10
Vetted Review
Verified User
- Doesn't effectively patch
- Clunky interface difficult to find integrations
- Slowness with online cloud
- Program will crash multiple times a day
- Positive - ConnectWise Automate allows us to provide eyes on critical machines 24x7, allowing us to sell ourselves as a 24x7 shop
- Automatic deployment of software allows for fast response to Client requests, earning us high marks every month/quarter in customer service from our clients and generating good references/word of mouth advertising
- The ability to deploy vulnerability scans at the click of a button allows us to sell additional security services and generate good data on vulnerabilities that can be repaired
April 20, 2021
ConnectWise Control - Great for Large Organizations
- Automate has given our company the means to manage all of our clients across the country in one piece of software.
- Automate has allowed us to customize it to our needs to allow us to greatly benefit us and our customers.
- Automate has allowed us to quickly respond to our customers and support them as best we can.
- As mentioned briefly previous there have been a couple of times where accessing servers at different sites due to point to point connectivity going down where this has been a big life saver
- Ease of management of servers
- Made deployment of applications rule based easier
March 04, 2021
Automate Attraction
- It has a been a positive impact due to the enhanced troubleshooting the techs have
- Consolidated application allows for quicker troubleshooting of issues
- Automate has allowed for greater confidence in IT from the rest of the organization due to ease of use and tracking of issues.
February 03, 2021
A fair RMM with some strong automation, but challenging to learn.
- Allows us to automate certain tasks, less employee time.
- Been difficult to expand it's use to increase that automation
January 28, 2021
Automate Review
- Made our team more productive.
- Able to concentrate on new requests faster.
- We can be more proactive than reactive.
March 14, 2020
ConnectWise Automate
- Automate makes managing our endpoints easier and less time intensive on our technicians.
- Automate helps manage items in customer agreements such as Windows updates, server alerting, network management, etc.
February 13, 2020
A Fantastic RMM That Stands Apart from the Competition
- I do not work in a position where I know the exact numbers of what ConnectWise Automate costs versus how much we make from the clients we support. But, I know for a fact we spend a lot less time hassling with issues of Automate as compared to Kaseya, which we used before Automate. That was the main reason we ditched Kaseya.
- Management of antivirus deployments is much cleaner than with Kaseya. Kaseya used a customized version of Kaspersky, and it never quite worked. There was a large amount of time wasted on tackling the problems and getting the antivirus to work. We never have to do that with Webroot being deployed through ConnectWise Automate.
January 02, 2020
Automate Me, Baby!
- Positive - productivity and saved technician time.
October 29, 2019
If you are an MSP, you should be using ConnectWise Automate.
- It has been a positive ROI as we have been much more efficient since implementation.
- Our clients seem happier that we can service them more effectively.
October 21, 2019
ConnectWise is essential for any IT Department
- We are pleased with ConnectWise since it enabled us to utilize our IT staff more efficiently.
- ConnectWise enabled us to find out where the problems are within a network and resolve the issue to prevent repetitive support tickets.
- Provides an overhead view of your internal and clients network and makes your trouble shooting proactive vs. reactive.
October 07, 2019
Great software for an MSP
- It makes our techs able to quickly get to a machine.
- Running scripts in the background has saved a lot of time.
- Catching items before they become an outage has saved countless hours.
October 07, 2019
My viewpoints on ConnectWise
- ConnectWise Manage is a very useful application for those who work in help desk attending IT requirements but at the same time it is quite complex for those who are not familiar.
- It allows you to review the received ticket tray, at the same time it allows you to schedule the tickets for days and hours to know when to work them thanks to your view in the form of a calendar and ter allows you to generate metrics about the work that the analysts are carrying out to whom you assign the tickets for resolution, the truth is an excellent, complete and powerful tool.
- ConnectWise Manage is very confusing and difficult to use at the beginning, this because it integrates TOO many functions, which tends to confuse new users, so much so that without doing a course on the tool it is almost impossible from my point of view that a user learn to use this tool, what is certain is that once users become familiar with Connectwise Manage, they do not change it for anything and that is the most effective application when managing and attend technical support tickets.
- “ConnectWise prioritizes its customers’ needs and commissioned the study to help organizations and our partners better understand the benefits to our differentiated approach,” said Craig Fulton, Chief Product Officer for ConnectWise. “We wanted an external group, which we trusted, to provide insight on the financial benefits that our partners can expect to see when they adopt the ConnectWise platform. Forrester has developed a methodology that helps us demonstrate the tangible value of IT software initiatives to both senior management and key stakeholders.”
- 20 percent reduction of service tickets by using (or employing or enacting) script automation.
- 1,920 hours saved in the first year in technicians’ routine by automating progress reports.
- Reduced cost of routine hardware management due to shortening time spent per device by 60 percent.
- Improved billing efficiency and increased productivity of finance teams.
- 10 percent increase in sales productivity.
- Increased HR productivity by up to 60 percent.
- Improved employee satisfaction.
- Improved customer experience.
October 04, 2019
Automate with flexibility
- Easier to onboard managed customers.
- Requires SME to run and maintain.
- Ability to automate a large number of common tickets.
October 04, 2019
One piece of the puzzle
- As a services-based company, Automate is Central to providing support to clients. Without it, we would not be able to manage the share volume of devices that we managed today, and volume equals revenue.
- There is a cost to any tool, but Automate will return that investment over many times by allowing you to scale with smaller staff sizes.
- Automating tasks beyond remote access allows our team to work more efficiently thereby supporting a larger number of devices with a smaller staff.
October 03, 2019
CW Automate automates our business
- Consistent implementation of new clients and new computers.
- Security patches for Microsoft and third-party patches has greatly improved over the years.
- Behind the scenes support.
- Automation - this is what drove us to buy LabTech originally, it was really a platform (the only one at the time) that you could do anything with if you had the scripting chops.
- Not sure we can accurately calculate ROI after 10 years - it's just part of our process/offering. But we almost need a dedicated FTE to manage the application or it gets out of hand quickly...
May 01, 2019
ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow
Score 10 out of 10
Vetted Review
Verified User
- Consistency of service.
- Documentation of tasks.
- The flexibility of options.
- Extensibility through third-party integrations.
February 19, 2019
My ConnectWise Automate (formerly LabTech) Review
- Has positively impacted ROI to allow us to expand internationally.
- Has allowed us to expand our domestic offices to multiple sites.
- Has allowed us to invest in equipment for our service team.