TrustRadius
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.https://media.trustradius.com/product-logos/Dl/R5/UNZ290FQ37T5.PNGLabTech - Good solid choice for the MSPWe use Labtech to manage and help maintain our managed service clients. Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors. While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.,Handles alerting of critical and moderate issues Integrates with our PSA solution Allows for rapid remote access with an integrated implementation of ScreenConnect,Initial implementation and setup is a bit of a bear. We have, over the years, completely re-done our installation 3 or 4 times. Allow a more feature-rich implementation of ScreenConnect to be run with LT so that if you want to give a client a session key, they can connect in that way as well as through the unattended client. Sometimes server down alerts, raid failure alerts are not sent. High potential for egg-on-face ...,8,Lots of minor issues and maintenance tasks are automated which has helped free up techs. We have had some issues where LT has let us down and actually didn't catch a failure that was imminent, causing data loss and the cost of data recovery.,,3,3I trust Labtech to automate our supportWe use Labtech to care for all of the endpoints under our management. Our techs love it!,We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size). Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.,Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!,10,Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.,Kaseya, Nable, Level platforms, naverisk, nimsoft, continuum, Nagios, Kaseya Traverse, WhatsUp Gold, LogicMonitor and Zabbix,ConnectWise, Bright Gauge,Monitoring - once you understand it, it's very powerful Integration with Connectwise,Finding things in the UI can be a challenge,No,8,4Experience Using LabTechWe use LabTech daily for a number of IT service help desk mission-critical operations. We have important monitors and scripts that keep servers and workstations working at peak performance, as well as alerts and scheduled automated processes. We use information from it daily to provide reports and audit the health of our clients' data.,Monitoring critical server services Scheduled scripts and processes on servers and workstations Auto-remediation of many important IT tasks Alerting and reporting on health and other critical endpoint data Customer support is very knowledgeable/good Knowledge base is very good,Response time on some tickets has lagged from time to time Sometimes initially, a reported issue may not be well-understood Windows patching support is sub-par,9,Overall, LabTech has had a positive ROI for us, because it has helped us provide metrics that show our clients how we are keeping their systems running. We appreciate the customer support greatly, because LabTech is a very complicated system, and having help with expertise and experience is very necessary, and they do it well. When wanting real-time data or running scripts (or even scheduling them), we have been able to easily use LabTech for these important purposes.,Autotask and Kaseya Virtual System Administrator (VSA),ScreenConnect, Citrix NetScaler,3Automation at its finestAs a managed service provider, we used Labtech to manage, automate and maintain our customers' networks.,Labtech is great for keeping your Microsoft machines up to date with patching. You can set and approve patches on for each of your customer's specific needs. The monitoring allows for full customization according to your needs. System automation saves your company time by automatically resolving issues without the need for human interaction.,Virtual machine monitoring is not that robust and hard to configure. Alerting can sometimes be overwhelming. VNC can sometimes be troublesome to connect to machines.,10,Labtech reduces the amount of man power that you need by automating tasks. Labtech is very pricey and you have to pay them for help with more complex issues. Save money by saving time.,,SolarWinds MSP Manager, Kaseya Network Monitor, Lansweeper,3
Windows
ConnectWise Automate (formerly LabTech)
105 Ratings
Score 8.3 out of 101
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ConnectWise Automate Reviews

ConnectWise Automate
105 Ratings
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Score 8.3 out of 101

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Score 9 out of 10
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Performance

3
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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Feature Scorecard Summary

Remote monitoring (2)
9.0
Network device monitoring (2)
8.0
Multiple Server Monitoring (2)
9.0
Multi-device monitoring (2)
9.0
Automated alerts and notifications (2)
9.5
Patch Management (2)
9.0
Service configuration management (2)
9.0
Software and hardware inventory (2)
9.5
Policy-based automation (2)
9.0
Performance data reports (2)
9.0
Customizable reporting (2)
8.5
Data visualization (2)
8.0
Risk analysis (2)
9.0
Data backup and recovery (2)
6.5
Antivirus and malware management (2)
8.5
Adinistraor access control (2)
9.5

About ConnectWise Automate

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services. The vendor says their remote monitoring and management (RMM) platform provides powerful automation to discover and manage devices, monitor for problems, and automate action. According to the vendor, this solution enables users to deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

ConnectWise Automate Features

Has featureDiscovery
Has featureManagement
Has featureMonitoring
Has featureAutomation
Has featureIntegration

ConnectWise Automate Screenshots

ConnectWise Automate Integrations

ConnectWise Manage, ConnectWise Control (formerly ScreenConnect), ConnectWise Control (formerly ScreenConnect)

ConnectWise Automate Competitors

Kaseya Virtual System Administrator (VSA), Kaseya Virtual System Administrator (VSA), Autotask Endpoint Management, Continuum Managed IT Services, Solarwinds N·able

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

ConnectWise Automate Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

ConnectWise Automate Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Languages: Automate's Control Center is in English, Agents are compatible with all Windows supported Languages