April 17, 2017
LabTech - Good solid choice for the MSP
Usability
3
TrustRadius
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.https://media.trustradius.com/product-logos/Dl/R5/UNZ290FQ37T5.PNGConnectWiseLabTech - Good solid choice for the MSP2016-09-23T15:37:16.336ZWe use Labtech to manage and help maintain our managed service clients.
Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors.
While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.,Handles alerting of critical and moderate issues
Integrates with our PSA solution
Allows for rapid remote access with an integrated implementation of ScreenConnect,Initial implementation and setup is a bit of a bear. We have, over the years, completely re-done our installation 3 or 4 times.
Allow a more feature-rich implementation of ScreenConnect to be run with LT so that if you want to give a client a session key, they can connect in that way as well as through the unattended client.
Sometimes server down alerts, raid failure alerts are not sent. High potential for egg-on-face ...,8,Lots of minor issues and maintenance tasks are automated which has helped free up techs.
We have had some issues where LT has let us down and actually didn't catch a failure that was imminent, causing data loss and the cost of data recovery.,,3,3Scott SanfordI trust Labtech to automate our support2016-08-03T16:35:01.389ZWe use Labtech to care for all of the endpoints under our management. Our techs love it!,We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size).
Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us
Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.,Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!,10,Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.,Kaseya, Nable, Level platforms, naverisk, nimsoft, continuum, Nagios, Kaseya Traverse, WhatsUp Gold, LogicMonitor and Zabbix,ConnectWise, Bright Gauge,Monitoring - once you understand it, it's very powerful
Integration with Connectwise,Finding things in the UI can be a challenge,No,8,4Karl FulljamesLabTech, Managed or Not?2016-08-03T17:22:23.156ZLabTech is used across our entire organization for both MSP and non-MSP clients. It assists with the management and tracking of the PC assets across all clients, gives our Team the tools and information that they need to support the endpoints, and the automation needed for deployment and support of a large number of endpoints with fewer resources.,Automation
Customization
Flexibility
Managment,Technical Support
QA of new releases
Communications with their customers,7,Fewer human resources needed
Occasional additional man hours needed for customization.
Product grows as we do,MAXfocus and N-Able,ConnectWise, QuoteWerks,8,1,Automation
Inventory
Day to Day Support,Watching for Malware/Randsomware
Automate work and billing for Break/Fix clients
Deployment of Solutions,More Automation and Resolution
Migration Automation
Better Reporting and Strategy Insight,7,No,Price
Product Features
Product Usability,I did a very in-depth review and feel that we made the right choice. There has been bumps as there always is with everything. Nothing is perfect and when people tell you that it is, they are not being transparent and you need to look that much harder at something.,Implemented in-house,No,Change management was minimal,Understanding the inner workings of it
How somethings related to others
How other things would be effected by a change,8,Online training
Self-taught,4,Once you understand the product, you can figure most things out yourselves. But there are a few hidden things that you won't ever figure out without someone explaining it to you,No,2,Yes,Yes, there are certain people there that know the product inside and out and are high enough to make anything happen. When something is really difficult or things have gone sideways enough, they always seem to get involved.,Remote Assistance
Reviewing an Agents Status
Executing an action,Viewing some Delete repeated word
Customization
Setting up a new client with all of the correct settings and information,Yes,7,Yes,Dashboard view is nice
Better Patch Management
Cleaner Look,Improved Speed
Improved UI
Easier access to Data,No,NoJack Skinner
Windows
ConnectWise Automate (formerly LabTech)
105 Ratings
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