TrustRadius
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.https://media.trustradius.com/product-logos/Dl/R5/UNZ290FQ37T5.PNGLabTech - Good solid choice for the MSPWe use Labtech to manage and help maintain our managed service clients. Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors. While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.,Handles alerting of critical and moderate issues Integrates with our PSA solution Allows for rapid remote access with an integrated implementation of ScreenConnect,Initial implementation and setup is a bit of a bear. We have, over the years, completely re-done our installation 3 or 4 times. Allow a more feature-rich implementation of ScreenConnect to be run with LT so that if you want to give a client a session key, they can connect in that way as well as through the unattended client. Sometimes server down alerts, raid failure alerts are not sent. High potential for egg-on-face ...,8,Lots of minor issues and maintenance tasks are automated which has helped free up techs. We have had some issues where LT has let us down and actually didn't catch a failure that was imminent, causing data loss and the cost of data recovery.,,3,3I trust Labtech to automate our supportWe use Labtech to care for all of the endpoints under our management. Our techs love it!,We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size). Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.,Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!,10,Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.,Kaseya, Nable, Level platforms, naverisk, nimsoft, continuum, Nagios, Kaseya Traverse, WhatsUp Gold, LogicMonitor and Zabbix,ConnectWise, Bright Gauge,Monitoring - once you understand it, it's very powerful Integration with Connectwise,Finding things in the UI can be a challenge,No,8,4LabTech, Managed or Not?LabTech is used across our entire organization for both MSP and non-MSP clients. It assists with the management and tracking of the PC assets across all clients, gives our Team the tools and information that they need to support the endpoints, and the automation needed for deployment and support of a large number of endpoints with fewer resources.,Automation Customization Flexibility Managment,Technical Support QA of new releases Communications with their customers,7,Fewer human resources needed Occasional additional man hours needed for customization. Product grows as we do,MAXfocus and N-Able,ConnectWise, QuoteWerks,8,1,Automation Inventory Day to Day Support,Watching for Malware/Randsomware Automate work and billing for Break/Fix clients Deployment of Solutions,More Automation and Resolution Migration Automation Better Reporting and Strategy Insight,7,No,Price Product Features Product Usability,I did a very in-depth review and feel that we made the right choice. There has been bumps as there always is with everything. Nothing is perfect and when people tell you that it is, they are not being transparent and you need to look that much harder at something.,Implemented in-house,No,Change management was minimal,Understanding the inner workings of it How somethings related to others How other things would be effected by a change,8,Online training Self-taught,4,Once you understand the product, you can figure most things out yourselves. But there are a few hidden things that you won't ever figure out without someone explaining it to you,No,2,Yes,Yes, there are certain people there that know the product inside and out and are high enough to make anything happen. When something is really difficult or things have gone sideways enough, they always seem to get involved.,Remote Assistance Reviewing an Agents Status Executing an action,Viewing some Delete repeated word Customization Setting up a new client with all of the correct settings and information,Yes,7,Yes,Dashboard view is nice Better Patch Management Cleaner Look,Improved Speed Improved UI Easier access to Data,No,No
Windows
ConnectWise Automate (formerly LabTech)
105 Ratings
Score 8.3 out of 101
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ConnectWise Automate Reviews

ConnectWise Automate
105 Ratings
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Score 8.3 out of 101

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Feature Scorecard Summary

Remote monitoring (2)
9.0
Network device monitoring (2)
8.0
Multiple Server Monitoring (2)
9.0
Multi-device monitoring (2)
9.0
Automated alerts and notifications (2)
9.5
Patch Management (2)
9.0
Service configuration management (2)
9.0
Software and hardware inventory (2)
9.5
Policy-based automation (2)
9.0
Performance data reports (2)
9.0
Customizable reporting (2)
8.5
Data visualization (2)
8.0
Risk analysis (2)
9.0
Data backup and recovery (2)
6.5
Antivirus and malware management (2)
8.5
Adinistraor access control (2)
9.5

About ConnectWise Automate

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services. The vendor says their remote monitoring and management (RMM) platform provides powerful automation to discover and manage devices, monitor for problems, and automate action. According to the vendor, this solution enables users to deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

ConnectWise Automate Features

Has featureDiscovery
Has featureManagement
Has featureMonitoring
Has featureAutomation
Has featureIntegration

ConnectWise Automate Screenshots

ConnectWise Automate Integrations

ConnectWise Manage, ConnectWise Control (formerly ScreenConnect), ConnectWise Control (formerly ScreenConnect)

ConnectWise Automate Competitors

Kaseya Virtual System Administrator (VSA), Kaseya Virtual System Administrator (VSA), Autotask Endpoint Management, Continuum Managed IT Services, Solarwinds N·able

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

ConnectWise Automate Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

ConnectWise Automate Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Languages: Automate's Control Center is in English, Agents are compatible with all Windows supported Languages