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ConnectWise Automate

ConnectWise Automate
Formerly LabTech

Overview

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

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Learn from top reviewers

ConnectWise Automate The Best

Rating: 10 out of 10
January 1, 2025
IncentivizedVetted ReviewVerified User
We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems thi...
Continue reading
Verified user
Project Manager
ConnectWise Automate8 years of experience

ConnectWise Automate - Automate Everything

Rating: 9 out of 10
December 12, 2022
Vetted ReviewVerified User
Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and aut...
Continue reading
Mike Boteler
Technician - Information Technology
NOC Manager
Certified CIO
ConnectWise Automate7 years of experience

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
October 14, 2022
IncentivizedVetted ReviewVerified User
As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-da...
Continue reading
Eric Milles
Manager - Information Technology
Senior Manager
Kalleo Technologies
ConnectWise Automate5 years of experience

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
July 29, 2022
IncentivizedVetted ReviewVerified User
I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation,...
Continue reading
Ben Smith
Engineer - Other
Network Engineer
Just Solutions
ConnectWise Automate10 years of experience

A fair RMM with some strong automation, but challenging to learn.

Rating: 7 out of 10
February 3, 2021
IncentivizedVetted ReviewVerified User
We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, Connectwise Manage...
Continue reading
Erik Metzler
Technician - Information Technology
IT Specialist
Wooden Spoon Technologies
ConnectWise Automate1 year of experience
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Pricing

View all pricing

Agents

$1.00-$6.00

On Premise
per month/per agent

Implementation Fee

$700

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ConnectWise Automate Demo

YouTube

Office365 For ConnectWise Automate - [Shell Console]

YouTube

Active Directory UC for ConnectWise Automate

YouTube

Office365 for ConnectWise Automate

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

8.5
Avg 7.2

Monitoring Tasks

Various types of monitoring

7.3
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

7.7
Avg 7.3

Remote Access

Remote access products allow users to operate devices through an internet connection.

8
Avg 6.9
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Product Details

What is ConnectWise Automate?

ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
  1. Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
  2. Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
  3. Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
  4. Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise Automate Video

ConnectWise Automate overview

ConnectWise Automate Integrations

ConnectWise Automate Competitors

ConnectWise Automate Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesAutomate's Control Center is in English, Agents are compatible with all Windows supported Languages

Frequently Asked Questions

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Kaseya VSA, Datto RMM, and N-able N-sight RMM are common alternatives for ConnectWise Automate.

Reviewers rate Remote monitoring and Patch Management highest, with a score of 9.8.

The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 54)

ConnectWise Automate The Best

Rating: 10 out of 10
Incentivized
January 01, 2025
Verified User
Project Manager in Sales
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
ConnectWise Automate
8 years of experience
Use Cases and Deployment Scope
We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems this product addresses are being able to have one platform where we can manage our clients and as well remote in as needed. It helps to get specs on hardware, run planned patches, gives our team alerts and disk errors and much more. We have used ConnectWise Automate for over 10 years and feel it always is something that is improving and per our use case we enjoy and feel it is part of our environment now and has always been.

ConnectWise Automate - Automate Everything

Rating: 9 out of 10
December 12, 2022
MB
Mike Boteler
NOC Manager
Certified CIO (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise Automate
7 years of experience
View profile
Use Cases and Deployment Scope
Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
Incentivized
July 29, 2022
BS
Ben Smith
Network Engineer
Just Solutions (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise Automate
10 years of experience
Use Cases and Deployment Scope
I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation, PC inventory/specification checks, Warranty Management, and Security Features.

Every computer that we manage gets ConnectWise Automate installed on it, and it handles installing the rest of our tools stack and gets those machines assigned to the proper client with the proper settings for that client

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
Incentivized
October 14, 2022
EM
Eric Milles
Senior Manager
Kalleo Technologies (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
ConnectWise Automate
5 years of experience
Use Cases and Deployment Scope
As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-day monitoring, management, and script engine resources. It's integration with other ConnectWise products we use give us seamless management and analysis of our managed environments.

A fair RMM with some strong automation, but challenging to learn.

Rating: 7 out of 10
Incentivized
February 03, 2021
EM
Erik Metzler
IT Specialist
Wooden Spoon Technologies (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
ConnectWise Automate
1 year of experience
Use Cases and Deployment Scope
We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, ConnectWise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, ScreenConnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.
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