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ConnectWise Automate

ConnectWise Automate
Formerly LabTech

Overview

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

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Recent Reviews

TrustRadius Insights

ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
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Not For Small MSP

6 out of 10
October 06, 2022
Incentivized
We use ConnectWise Automate for both Microsoft and 3rd party software patching management for our customers. We also utilize its …
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Automate Me, Baby!

9 out of 10
January 02, 2020
Incentivized
We use ConnectWise Automate as our RMM platform. We are happy with the product as a whole. We are using the on-premise version of the …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Remote monitoring (21)
    7.3
    73%
  • Policy-based automation (21)
    6.9
    69%
  • Patch Management (20)
    5.9
    59%
  • Network device monitoring (20)
    5.1
    51%
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Pricing

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Agents

$1.00-$6.00

On Premise
per month/per agent

Implementation Fee

$700

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ConnectWise Automate Demo

YouTube

Office365 For ConnectWise Automate - [Shell Console]

YouTube

Active Directory UC for ConnectWise Automate

YouTube

Office365 for ConnectWise Automate

YouTube
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Features

Monitoring Tasks

Various types of monitoring

6.1
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

6.3
Avg 7.2
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Product Details

What is ConnectWise Automate?

ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
  1. Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
  2. Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
  3. Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
  4. Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise Automate Video

ConnectWise Automate overview

ConnectWise Automate Integrations

ConnectWise Automate Competitors

ConnectWise Automate Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesAutomate's Control Center is in English, Agents are compatible with all Windows supported Languages

Frequently Asked Questions

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Kaseya VSA, Datto RMM, and N-able N-sight RMM are common alternatives for ConnectWise Automate.

Reviewers rate Remote monitoring highest, with a score of 7.3.

The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(205)
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Attribute Ratings

Reviews

(1-25 of 53)
Companies can't remove reviews or game the system. Here's why
Mike Boteler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have various computers that manage the state of the oil, and we cannot always or personally monitor them in real-time, in addition to machinery and android devices that depend on our supervision. When we go out to the field, thanks to the program, we can see what is happening in the office, and with its formats and blocking tools, we can safeguard data from any intruder who approaches us at the site or on networks.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-day monitoring, management, and script engine resources. It's integration with other ConnectWise products we use give us seamless management and analysis of our managed environments.
October 06, 2022

Not For Small MSP

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use ConnectWise Automate for both Microsoft and 3rd party software patching management for our customers. We also utilize its monitoring capabilities in addition to integrated Auvik. Its remote management (Control) is much better than previous RMM we used in the past.
Score 1 out of 10
Vetted Review
Verified User
We use it with clients on their computers. ConnectWise Automate is supposed to do a lot of things, but it's still called Labtech within the program, which you'd think after all of these years, they would have fixed since it was purchased and renamed years ago. ConnectWise Automate requires a client license for each computer that it is installed on, but you can only add licenses and never remove them. If you don't have enough licenses, you can't use it properly. If you have too many licenses that you aren't using, you have to pay for them no matter what happens. Imagine if Microsoft did the same thing with Office and made you pay for the licenses that you don't use. In my opinion, this isn't a company that wants partners, this is a vendor only interested in making money without regard to their clients. As an MSP, my client count fluctuates, and ConnectWise Automate removes the ability to allow my client count to fluctuate as needed, which to me, that just isn't acceptable.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation, PC inventory/specification checks, Warranty Management, and Security Features.

Every computer that we manage gets ConnectWise Automate installed on it, and it handles installing the rest of our tools stack and gets those machines assigned to the proper client with the proper settings for that client
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Automate is used by our organization to allow our engineers to do 99% or their job remotely. We use it to monitor the status of computers, maintain software, and maintain a clean patching environment. It does its name justice as it allows us to automate a good portion of our environment.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The IT team that I am involved with mainly use this product mainly for screen sharing access to either assist end-users or to manage servers remotely (more so nowadays). It has been invaluable with helping members of the team demonstrate issues with our back-office application so we can speed up support for those users, but equally its been a great help in remote managing servers when other means have been unable to work. We use this in an almost exclusively Windows PC environment so I cannot say how this performs no other platforms and the use is pretty well limited to the aforementioned desktop sharing aspect.

From a regular, IT support aspect, though this is quite a comprehensive asset inventory, support ticketing, monitoring, altering tool.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, ConnectWise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, ScreenConnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Automate is being used by the support services department of the company. We are a managed services provider, so we manage all of our clients from within ConnectWise Automate. It allows us to easily connect to client machines and servers, run scripts against the machines to install applications, and assist with installing patches without manual intervention. It definitely helped cut back a lot on manual tasks, which saves the team a lot of time on more menial tasks. It allows us to devote more time to other issues instead of the various management tasks for machines we support.
January 02, 2020

Automate Me, Baby!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ConnectWise Automate as our RMM platform. We are happy with the product as a whole. We are using the on-premise version of the software. One complaint we do have is the slowness of the application. However, they are moving more and more functions over to the web URL. At one point, we switched from Labtech over to Kaseya. Kaseya was substantially less expensive, however, we ended up switching back to Labtech within 8 months due to the technical support and lack of features within Kaseya.
Score 8 out of 10
Vetted Review
ResellerIncentivized
We use ConnectWise within our managed services department and also for our internal IT operations. We use ConnectWise to provide remote support for end users' computers. In additional to remote control capabilities we use ConnectWise for patch management and remote monitoring. ConnectWIse is great since it provides a CRM platform and you don't have to purchase a separate CRM platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Automate every day to provide our customers with support. We use it to remote control, automate maintenance tasks, monitor our clients' systems. It is an essential part of how we do business. Our business would not be successful without this application and the rest of the ConnectWise suite of products.
Asfer Bin Saleh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. The business tool also has reporting and dashboards and uses over 300 third-party integrations.

ConnectWise gives businesses a complete business management and process automation platform for technology companies including IT service companies, professional services, software developers, security, and telecom. The workflow rules that are defined in ConnectWise cover various areas of the business, ranging from conducting targeted marketing campaigns to monitoring service delivery using service level agreements.


You can create work plans and project timelines and get detailed reporting on progress of projects. It’s also possible to use the workflow engine to manage deadlines and get notifications of overdue tasks.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses ConnectWise Automate as a central point for end-user support and automation management. We leverage Automate as a scripting repository which provides us with the flexibility to apply configurations based on machine information such as installed applications, site where the machines are located at, and other parameters such as resources available. Automate allows us to 'script it once' and deliver many times, as a managed services provider, this is of crucial importance as it is a multitenant architecture which we can apply to all of our customers based on service tiers that they have signed up for.
October 04, 2019

One piece of the puzzle

Garry Adams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ConnectWise Automate is used in managing client systems as well as our own internal systems. Users in our support teams use it daily for access to and management of systems, alerting, and updates and users in an account management role also access it regularly for asset reporting and management.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RealTime, LLC uses ConnectWise Automate in our managed services department. Automate provides rich data, simple endpoint management, and allows RealTime to automate tasks that were out of reach prior to changing to Automate about 7 years ago.
The primary uses are patch management, VMware management, automation, client onboarding, cybersecurity solutions deployment, reporting data, and tight integration with our PSA, ConnectWise Manage. Remote control via ScreenConnect, or Connect I think it's called now, is pretty seamless and we even have one-click access to backstage when using the web version of Automate. Security-wise, we use AD integration and Two-factor authentication to secure our connections to the tool in and out of the office.
Jonathan Hozeska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ConnectWise Automate solves our ability to provided scripted resolution to repetitive tasks for all of our clients. Regardless of the client or physical location ConnectWise Automate is the tool that allows us to perform a consistent task, document the work, and send the necessary details of it to billing. Network Services Group deploys it to every client. It is part of our comprehensive support stack.
Gawain Stern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our entire Service Team uses ConnectWise Automate (formerly LabTech). It gives us the power to automate the management of a greater number and broader range of endpoints, maximizing our efficiency and our profitability. We use the scripting and numerous connected products, such as Warranty Master and ConnectWise Control (formerly ScreenConnect). Screens like Dataviews and tabs like Hardware are immensely useful.
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