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ConnectWise Automate

ConnectWise Automate
Formerly LabTech

Overview

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

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Pricing

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Agents

$1.00-$6.00

On Premise
per month/per agent

Implementation Fee

$700

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ConnectWise Automate Demo

YouTube

Office365 For ConnectWise Automate - [Shell Console]

YouTube

Active Directory UC for ConnectWise Automate

YouTube

Office365 for ConnectWise Automate

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

8.5
Avg 7.2

Monitoring Tasks

Various types of monitoring

7.3
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

7.8
Avg 7.3

Remote Access

Remote access products allow users to operate devices through an internet connection.

8
Avg 6.9
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Product Details

What is ConnectWise Automate?

ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
  1. Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
  2. Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
  3. Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
  4. Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise Automate Video

ConnectWise Automate overview

ConnectWise Automate Integrations

ConnectWise Automate Competitors

ConnectWise Automate Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesAutomate's Control Center is in English, Agents are compatible with all Windows supported Languages

Frequently Asked Questions

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Kaseya VSA, Datto RMM, and N-able N-sight RMM are common alternatives for ConnectWise Automate.

Reviewers rate Remote monitoring and Patch Management highest, with a score of 9.9.

The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 59)

ConnectWise Automate The Best

Rating: 10 out of 10
January 01, 2025
Vetted Review
Verified User
ConnectWise Automate
8 years of experience
  • Planned Patching
  • Integrated plugins accepted
  • Management
  • Reports
Cons
  • None

ConnectWise Automate - Automate Everything

Rating: 9 out of 10
December 12, 2022
MB
Vetted Review
Verified User
ConnectWise Automate
7 years of experience
  • Automation
  • Customized Alerting
  • Connectwise Manage integration
Cons
  • The fat client is not stable but they are working on a web client
  • The web client doesn't have all the features as the fat client
  • ConnectWise Automate Support not always the fastest at resolving known issues

ConnectWise Automate for MSP Management is an Excellent tool

Rating: 9 out of 10
July 29, 2022
BS
Vetted Review
Verified User
ConnectWise Automate
10 years of experience
  • Alerting / Monitoring
  • Process Automation
  • Software Version Control
  • Selective Targeting of Automations
Cons
  • Patch Management - kind of clunky, but works well
  • Reporting
  • Endpoint user management

ConnectWise Automate: The Robust RMM of Choice

Rating: 9 out of 10
October 14, 2022
EM
Vetted Review
Verified User
ConnectWise Automate
5 years of experience
  • Silent tools and command access that works behind the scenes so clients aren't disturbed.
  • Easily assembled scripts from a robust scripting engine.
  • Event monitoring and alerting.
Cons
  • Integration with some SIEM products is lacking.
  • True event monitoring to support NOC activities isn't as robust as some competitor's.
  • UI is a little clunky and has not been updated in years.
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