TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1174)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
70
As a Managed Service Provider, we often need access to machines that we don't yet directly manage. ConnectWise Control provides that access. We also need to troubleshoot offline machines occasionally. The link to smartphone camera feature helps us to see what the client sees, giving us visibility beyond the client's description of the machines activity.
November 05, 2019
ConnectWise Control Review
5
3 are support and training for the bespoke applications and 2 are for day-to-day desktop support.
3
IT support., Day to day remote supporting of basic computer troubleshooting.
June 07, 2019
ConnectWise Review
4
managed service provider
May 28, 2019
A simple way to a complicated job
1
IT Admin
May 16, 2019
Surprisingly Painless
3
End User support, infrastructure management, application management
April 05, 2019
A Happy Decision
6
All of our users are technicians/engineers who are supporting co-workers, customers (on the customer's computer) or headless computers used for monitoring large manufacturing systems. It is common for use to use the "Agents" to access the headless computers and diagnose issues the customer is experiencing. We also support our own team members during an installation, when the installation team is on site the engineers can connect in to the team member's laptop and assist with the installation (changing code or parameters on equipment that the team member's laptop is connected to).
December 07, 2018
ConnectWise Control gives you the control you need.
3
Allows me quick and reliable connection from my Mac to the windows domain and workstations, Mac workstations, and our client kiosk that are distributed across the coutry
November 09, 2018
ConnectWise Control is Awesome
1
IT Specialist for a large local Real Estate company.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
4
All of us are IT techs with the exception of the Director of Technology.
October 30, 2018
ScreenConnect - what the other remote management software providers should measure up to
4
All levels
October 30, 2018
It was a wise decision for me
October 19, 2018
ScreenConnect has made a positive difference, we love it.
Client Services for the most part, and Sales as well.
February 22, 2018
Does what it says on the tin, but at a great price.
10
Support, sales, pre sales.
February 05, 2018
Works great at very reasonable cost
2
Remote support
Remote training
Telecommute
November 20, 2017
Save Time & Money with Quick Hassle Free Connection
1
self, tech support and training
15
We have employees that use it for a ticketing system, new customer projects, and sales. Works excellent!
October 23, 2017
How ScreenConnect saved my business!
4
1) IT services provider - myself and other partners
2) Administration of ScreenConnect. We share ideas and scripts to help us with our individual businesses
3) My partners and myself have customers with in house IT person. Teaching them how to take advantage of Tools and scripts to deploy to desktops. We add users as needed for those - give them limited access to their machines
4) Collaborators - helping them get off of TeamViewer and onto ScreenConnect - there are those who run their own business but would like to get to know ScreenConnect.
2) Administration of ScreenConnect. We share ideas and scripts to help us with our individual businesses
3) My partners and myself have customers with in house IT person. Teaching them how to take advantage of Tools and scripts to deploy to desktops. We add users as needed for those - give them limited access to their machines
4) Collaborators - helping them get off of TeamViewer and onto ScreenConnect - there are those who run their own business but would like to get to know ScreenConnect.
September 26, 2017
ScreenConnect Works
2
It and owner
July 04, 2017
ScreenConnect all the way!!
75
The IT help desk uses it to troubleshoot and repair PCs. The national support center uses it to train and review users' PCs to see how they are doing their workflow.
April 24, 2017
ScreenConnect allows us to move support in house
2
Sales Support, Operations
April 20, 2017
ScreenConnect Review
3
One is I.T. for software/hardware troubleshooting and repair. The other two are both management who use screenconnect as an emergency method to access information on their desktop PC.
10
Members from multiple departments use remote services. Initially, we purchased ScreenConnect for remote IT support but we found it a great resource for (1) when our sales people are working remotely and (2) when conducting meetings in other locations where it's easiest to remote into our own machines. Right now, Management, Sales and Operations use this tool.
March 11, 2017
ScreenConnect savings without compromise.
3
Information Systems/IT
February 15, 2017
ScreenConnect to inspect and correct is perfect.
1
As the sole proprietor and tech of Securefix I operate all facets of the business, I am responsible for invoicing, budgeting, software support, hardware support, network support, sales and accounting. I also work directly with sub contractors on projects which require additional resources. ScreenConnect is very important in collaboration for meetings and information sharing in addition to technical support.