TrustRadius Insights
ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install …
Overview
What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself…
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What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it…
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For the latest information on pricing, visithttps://www.connectwise.com/platform/re…
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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
Product Details
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What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:
- A single interface that allows partners to manage their tech stack with ease
- A simple onboarding and adoption process that enables partners to adopt solutions more quickly and experience ROI sooner
- Automation and deep customization in one solution
- The ability to fill talent gaps and offload repetitive tasks to ConnectWise's expert services team
- Leveraging automation to reduce risk and improve operational efficiency
ConnectWise RMM Features
- Supported: Scripting
- Supported: Policy-based automation
- Supported: Custom desktop alerting
- Supported: Proactive patch management
ConnectWise RMM Video
ConnectWise RMM Integrations
ConnectWise RMM Competitors
- N-able N-sight RMM
- Datto RMM
- Kaseya Virtual System Administrator (VSA)
ConnectWise RMM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
N-able N-sight RMM and Datto RMM are common alternatives for ConnectWise RMM.
Reviewers rate IT Service Provider Project Management highest, with a score of 10.
The most common users of ConnectWise RMM are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install updates and ensure the proper functioning of critical servers and workstations, ConnectWise RMM has become an invaluable tool for IT teams. Users praise the software's automation process, which enables them to quickly address and resolve issues on their computers. By creating support tickets, clients can easily communicate their problems, allowing IT professionals to provide timely assistance and solutions.
One of the standout features of ConnectWise RMM is its capability to identify suspicious computer behavior that may indicate malware or virus attacks. This proactive approach helps organizations mitigate security risks and protect their systems from potential threats. On a daily basis, ConnectWise Command is accessed to provide support to clients, and any issues that arise can be promptly resolved by contacting NOC support or Product support through chat or phone.
With its remote assistance and monitoring capabilities, ConnectWise RMM allows organizations to efficiently manage clients' devices. The product simplifies system management, remote support, and overall device management for a majority of clients. Additionally, ConnectWise RMM seamlessly integrates with ticketing systems, enabling quick and precise remote work while maintaining a streamlined workflow. Whether it's monitoring clients throughout a city or providing remote assistance for geographically dispersed teams, ConnectWise RMM has proven to be a reliable solution for efficient device management and support.
Useful server monitoring and notification feature: Many users have found the server monitoring and notification feature to be particularly useful in identifying strange behavior on the network or specific computers. It has helped them resolve issues in a timely manner.
Robust reporting capabilities: Several reviewers appreciate the robust reporting capabilities of the software, including hardware and installed software reports. This feature provides valuable insights into client devices and helps in managing inventory efficiently.
Excellent NOC support option: According to multiple users, the NOC support option is excellent and has been able to resolve 99% of server-related issues. This proactive approach to issue resolution ensures smooth operations for customers.
Difficult Customization: Some users have found it challenging and confusing to customize the software according to their specific needs, leading to frustration and difficulties in adapting the system to their workflows.
Lack of Clarity in Account Management: Several reviewers have expressed concerns about a lack of clarity regarding their account management team since ConnectWise took over. This has resulted in confusion and uncertainty when trying to address account-related issues or receive necessary support.
Reliability Issues and Updates: Many users have reported reliability issues with the software due to its transitional state between older and newer systems. The older system is slower, while the new system has experienced reliability issues requiring frequent updates. These inconsistencies have impacted user experience and productivity negatively.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
October 08, 2022
The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
October 06, 2022
Feature-Rich RMM Suite
April 15, 2022
insightful
January 06, 2022
ConnectWise Command - Daily use
October 22, 2020
A sleeper RMM for tomorrow's Service Provider
July 16, 2019
Continuum RMM at a Glance
January 08, 2019
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