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ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install …
Overview
What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself…
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What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it…
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What is ConnectWise Automate?
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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
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What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:
- A single interface that allows partners to manage their tech stack with ease
- A simple onboarding and adoption process that enables partners to adopt solutions more quickly and experience ROI sooner
- Automation and deep customization in one solution
- The ability to fill talent gaps and offload repetitive tasks to ConnectWise's expert services team
- Leveraging automation to reduce risk and improve operational efficiency
ConnectWise RMM Features
- Supported: Scripting
- Supported: Policy-based automation
- Supported: Custom desktop alerting
- Supported: Proactive patch management
ConnectWise RMM Video
ConnectWise RMM Integrations
ConnectWise RMM Competitors
- N-able N-sight RMM
- Datto RMM
- Kaseya Virtual System Administrator (VSA)
ConnectWise RMM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
N-able N-sight RMM and Datto RMM are common alternatives for ConnectWise RMM.
Reviewers rate IT Service Provider Project Management highest, with a score of 10.
The most common users of ConnectWise RMM are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install updates and ensure the proper functioning of critical servers and workstations, ConnectWise RMM has become an invaluable tool for IT teams. Users praise the software's automation process, which enables them to quickly address and resolve issues on their computers. By creating support tickets, clients can easily communicate their problems, allowing IT professionals to provide timely assistance and solutions.
One of the standout features of ConnectWise RMM is its capability to identify suspicious computer behavior that may indicate malware or virus attacks. This proactive approach helps organizations mitigate security risks and protect their systems from potential threats. On a daily basis, ConnectWise Command is accessed to provide support to clients, and any issues that arise can be promptly resolved by contacting NOC support or Product support through chat or phone.
With its remote assistance and monitoring capabilities, ConnectWise RMM allows organizations to efficiently manage clients' devices. The product simplifies system management, remote support, and overall device management for a majority of clients. Additionally, ConnectWise RMM seamlessly integrates with ticketing systems, enabling quick and precise remote work while maintaining a streamlined workflow. Whether it's monitoring clients throughout a city or providing remote assistance for geographically dispersed teams, ConnectWise RMM has proven to be a reliable solution for efficient device management and support.
Useful server monitoring and notification feature: Many users have found the server monitoring and notification feature to be particularly useful in identifying strange behavior on the network or specific computers. It has helped them resolve issues in a timely manner.
Robust reporting capabilities: Several reviewers appreciate the robust reporting capabilities of the software, including hardware and installed software reports. This feature provides valuable insights into client devices and helps in managing inventory efficiently.
Excellent NOC support option: According to multiple users, the NOC support option is excellent and has been able to resolve 99% of server-related issues. This proactive approach to issue resolution ensures smooth operations for customers.
Difficult Customization: Some users have found it challenging and confusing to customize the software according to their specific needs, leading to frustration and difficulties in adapting the system to their workflows.
Lack of Clarity in Account Management: Several reviewers have expressed concerns about a lack of clarity regarding their account management team since ConnectWise took over. This has resulted in confusion and uncertainty when trying to address account-related issues or receive necessary support.
Reliability Issues and Updates: Many users have reported reliability issues with the software due to its transitional state between older and newer systems. The older system is slower, while the new system has experienced reliability issues requiring frequent updates. These inconsistencies have impacted user experience and productivity negatively.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
October 08, 2022
The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running 100% of the time. My clients can create tickets for support and the automation process is very efficient for us to quickly jump on the computer to fix whatever is needed. It is also very good at identifying computer that are acting suspiciously like they are being attacked by malware of viruses.
- Automation of actions that we as IT consultant have to routinely implement.
- Great ticketing system.
- A very good proactive instead of reactive tool for my industry.
- Notifying of strange behavior on the network or on a specific computer.
- Cost is always an issue for a small IT company like mine.
- Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
- Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing
- Monitoring
- Patch management
- Reports for my clients
- Great visibility
- reduces downtime for computers that could have been infected with zero day or malware
- reporting for clients is detailed and shows them that we are ontop of their infrastructure
- word of mouth of my clients talking to other companies of what we can do has been great on getting new customers
ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.
October 06, 2022
Feature-Rich RMM Suite
ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their devices. It allows for a much easier time managing these systems, providing remote support, and generally managing them. We use them for a majority of our clients, and it allows us to more easily (at a glance) review their systems.
- Provides lightweight, easy to install software agent to deploy to client devices
- Robust reporting, including hardware & installed software reports
- Provides generally stable service for remote access to client devices
- The agent service used for RMM access is known to fail, and needs to be restarted on occasion
- Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
- Needs more documentation
- Easy to use remote access to client devices, on-demand
- Automated OS patching through 24/7 NOC support
- Automated server alerting, even off-hours
- Quickly solve customer issues remotely, saving them (and us) money
- Patches are tested before deploying, reducing issues caused by new OS updates
- Dedicated NOC allows for quick response time to server issues
April 15, 2022
insightful
We use ConnectWise to monitor our clients throughout the City. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system.
- Intuitive Scripting
- Dynamic Device grouping
- Intelligent monitoring
- Reporting & Data insights
- It runs heavy on the resources of the computer.
- Sometimes the Updates are a little behind.
- The message tab open up in the background.
- Ease of use
- Nice Display
- Event Log Display
- General Tab
- Timeline
- The product upgrades stay up to date with our business needs.
- The product is an important part of our overall budget.
- The product helps with the planning and success of our Department.
ConnectWise is the only product we have used and we have become accustomed to the way the product blends in with our day-to-day operations.
January 06, 2022
ConnectWise Command - Daily use
We use the ConnectWise Command daily to support our clients. Mostly there are not any issues using the product. However, when there is an issue, NOC support or Product support is able to take over the issue and resolve it as long as you open a chat or call them. If you email support this issue will linger in the ticketing system.
- Notify via email issues with desktops and servers
- NOC support - Fix and Reboot option - NOC is able to resolve 99% of server related issues
- We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
- Setting up MAC users is not easy
- resolving existing tickets in the portal - understanding the ConnectWise notes
- Account Management - Since ConnectWise took over, we have no idea who our account management team is.
- Patch Management needs more improvement
- Centralized Management
- Back Ground installation of tools
- Remote access to computers and servers in single pane of glass
- Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
- BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
- NOC services for the servers are the best. Support is on top of the server for anything needed.
- NinjaOne (formerly NinjaRMM), TeamViewer and SolarWinds Dameware Remote Support (DRS)
Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and ConnectWise Command lets us do our job efficiently as possible.