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ConnectWise RMM

ConnectWise RMM

Overview

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself…

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Learn from top reviewers

The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology

Rating: 10 out of 10
October 8, 2022
IncentivizedVetted ReviewVerified User
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running ...
Continue reading
John Besedic
Executive - Information Technology
Owner
Neuvision
ConnectWise RMM3 years of experience

Feature-Rich RMM Suite

Rating: 7 out of 10
October 6, 2022
IncentivizedVetted ReviewVerified User
ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their de...
Continue reading
Verified user
Engineer
ConnectWise RMM2 years of experience

ConnectWise Command - Daily use

Rating: 4 out of 10
January 6, 2022
IncentivizedVetted Review
We use the ConnectWise Command daily to support our clients. Mostly there are not any issues using the product. However, when there is an issue, NOC support or Product support...
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Mike Smith
Administrator - Information Technology
IT Director
BrevAll Technologies, Inc.
ConnectWise RMM5 years of experience

Continuum RMM at a Glance

Rating: 9 out of 10
July 16, 2019
IncentivizedVetted ReviewVerified User
Continue reading
Dale Bradford
Engineer - Information Technology
Network Administrator
Leap Managed IT
ConnectWise RMM5 years of experience

Continuum RMM - Best Bang for Your Buck

Rating: 8 out of 10
January 8, 2019
IncentivizedVetted ReviewVerified User
Continue reading
Rob Rotundo
Manager - Information Technology
Service Manager
Professional Computer Associates
ConnectWise RMM10 years of experience
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Pricing

View all pricing
ConnectWise RMM

ConnectWise RMM

N/A
Unavailable

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/platform/re…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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19 people also want pricing

Alternatives Pricing

LogMeIn Central by GoTo

LogMeIn Central by GoTo

$80
per month
What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

Syncro

Syncro

$139
per month per user
What is Syncro?

Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.

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Product Details

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:

  • A single interface that allows partners to manage their tech stack with ease
  • A simple onboarding and adoption process that enables partners to adopt solutions more quickly and experience ROI sooner
  • Automation and deep customization in one solution
  • The ability to fill talent gaps and offload repetitive tasks to ConnectWise's expert services team
  • Leveraging automation to reduce risk and improve operational efficiency

ConnectWise RMM Features

  • Supported: Scripting
  • Supported: Policy-based automation
  • Supported: Custom desktop alerting
  • Supported: Proactive patch management

ConnectWise RMM Video

Watch Introducing ConnectWise RMM

ConnectWise RMM Integrations

ConnectWise RMM Competitors

ConnectWise RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

N-able N-sight RMM and Datto RMM are common alternatives for ConnectWise RMM.

Reviewers rate IT Service Provider Project Management highest, with a score of 10.

The most common users of ConnectWise RMM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 7)

The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology

Rating: 10 out of 10
Incentivized
October 08, 2022
JB
John Besedic
Owner
Neuvision (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
ConnectWise RMM
3 years of experience
View profile
Pros
  • Automation of actions that we as IT consultant have to routinely implement.
  • Great ticketing system.
  • A very good proactive instead of reactive tool for my industry.
  • Notifying of strange behavior on the network or on a specific computer.
Cons
  • Cost is always an issue for a small IT company like mine.
  • Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
  • Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing

ConnectWise Command - Daily use

Rating: 4 out of 10
Incentivized
January 06, 2022
MS
Mike Smith
IT Director
BrevAll Technologies, Inc. (Information Technology & Services, 11-50 employees)
Vetted Review
Reseller
ConnectWise RMM
5 years of experience
Pros
  • Notify via email issues with desktops and servers
  • NOC support - Fix and Reboot option - NOC is able to resolve 99% of server related issues
Cons
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement

Feature-Rich RMM Suite

Rating: 7 out of 10
Incentivized
October 06, 2022
Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
ConnectWise RMM
2 years of experience
Pros
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
Cons
  • The agent service used for RMM access is known to fail, and needs to be restarted on occasion
  • Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
  • Needs more documentation

Continuum RMM at a Glance

Rating: 9 out of 10
Incentivized
July 16, 2019
DB
Dale Bradford
Network Administrator
Leap Managed IT (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise RMM
5 years of experience
View profile
Pros
  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Cons
  • Patch testing
  • Desktop Project management
  • Partner Communications

Continuum RMM - Best Bang for Your Buck

Rating: 8 out of 10
Incentivized
January 08, 2019
RR
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise RMM
10 years of experience
View profile
Pros
  • Great customer support.
  • Great at windows updates.
  • Great for setting up new clients.
Cons
  • Better reporting.
  • Patching can still use some help.
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