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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-25 of 582)Companies can't remove reviews or game the system. Here's why
December 11, 2023
All in one solution for remote management
Used Logmein until it became too expensive to use.
Used Teamviewer and again it is cost prohibitive for my company to use and afford.
Labtech replace logmein, which was the last platform solution we used before moving to screenconnect.
Used Teamviewer and again it is cost prohibitive for my company to use and afford.
Labtech replace logmein, which was the last platform solution we used before moving to screenconnect.
September 08, 2023
Best remote for the money
ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control platform.
October 06, 2022
Replaced LogMeIn with Connectwise Control
Selected Control because it was cheaper than LMI Central - features are comparable.
August 22, 2022
CW review
- logicnow and beanywhere
Both other solutions are OK for small companies but don't have the options or customization or integration with other solutions as ConnectWise.
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
- BeyondTrust Remote Support (Legacy)
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines.
To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse.
ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is built by people in the industry, not just a random shop looking to create another remote support product.
July 04, 2021
Affordable remote control software!
TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey.
June 25, 2021
ConnectWise Control - is it wise to use?
ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue.
ConnectWise Control is a faster solution however we did experience crashes every now and again.
ConnectWise Control is a faster solution however we did experience crashes every now and again.
April 26, 2021
Easy to use and reliable
Would recommending ScreenConnect over others
April 16, 2021
ConnectWise Control Helps Our Business Succeed.
- BeyondTrust Remote Support (Legacy)
ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs.
April 16, 2021
ConnectWise Control works really well for us.
- Apple Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)
In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are some features that the other products I've used support but mostly because they are designed to be used for local computers and not those across the internet.
April 16, 2021
A Great Solution for MSPs
We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs.
April 14, 2021
ConnectWise Application Review
ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a secure client access with multi factors authentication.
April 14, 2021
A Fast and Highly Reliable Remote Control Solution
RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall.
As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and this was inconsistent. The other kept bringing promises of improvement, but it never happened.
[ConnectWise Control (formerly ScreenConnect)] improved on both options substantially by allowing us to connect from anywhere and adding more management features like file transfer and just being more reliable overall. We couldn't believe we put up with inferior solutions for so long.
As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and this was inconsistent. The other kept bringing promises of improvement, but it never happened.
[ConnectWise Control (formerly ScreenConnect)] improved on both options substantially by allowing us to connect from anywhere and adding more management features like file transfer and just being more reliable overall. We couldn't believe we put up with inferior solutions for so long.
April 14, 2021
ConnectWise Control is almost perfect
ConnectWise works very well. As well as any other remote connection software I have used. It's biggest draw back is lack of support for Chrome/Mobile OS's. This is something that a competitor I have used does very well and it be great if they added this in the future. I am unsure if it can connect to linux.
April 14, 2021
ConnectWise Control Is Worth the Investment
There's no comparison. ConnectWise Control is the clear winner. The interface is much more intuitive and easy to use.
Screenconnect just works and is less fiddly than TeamViewer. The UI and functionality make more sense. Less costly than TeamViewer licenses.
April 24, 2020
ConnectWise Control is a great tool for remote support
We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine.
April 16, 2020
ScreenConnect is number one
We had used LogMeIn for many years until they raised their prices dramatically; so that is when we started looking for an alternative, which I am glad we did. After using ScreenConnect, there is no comparison as it is so much better and faster.
March 04, 2020
ConnectWise Control is the best!
Score 10 out of 10
Vetted Review
Verified User
February 11, 2020
ConnectWise Control Review
I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much higher general frustration level.
Score 1 out of 10
Vetted Review
Verified User
- TeamViewer, BeyondTrust Remote Support (formerly Bomgar), LogMeIn Rescue and Splashtop Remote Support
I think that all of the other products are actually better nowadays and regret having chosen to go with ScreenConnect / ConnectWise Control at this point. Maybe years ago the other products were lagging and ConnectWise Control / ScreenConnect was ahead of its time, but ever since being acquired by ConnectWise this has not been the case and now ConnectWise Control is extremely problematic (as is their support and the company in general), and I am in the process of planning to switch away from them.
December 09, 2019
Great software for great price.
Cheaper than LogMeIn Rescue. More feature rich than TeamViewer.
November 05, 2019