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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-25 of 613)Companies can't remove reviews or game the system. Here's why
December 11, 2023
All in one solution for remote management
- Remote access to computers.
- Reconnecting after a reboot or switching between user profiles on the same computer.
- Recording of sessions so that we cannot be help responsible for something we did not do.
- Multiple sessions where one employee can work on 3 concurrent computers at the same time.
- Upgrading clients sometimes is an issue where we eventually have to uninstall and reinstall.
- The capabilities of enabling the audio device on the computer we are managing so that we can hear what the computer is putting out. This functionality might be available and if it is I don't know how to implement it.
- Should do more webinars to demonstrate what the platform can do.
September 08, 2023
Best remote for the money
- Very quick from first click to remote session
- Great end-user experience
- Great for technicians both in the office, and on the road
- Feature set per price point could be a little better
- Single "One" license should have more than 1 session
October 06, 2022
Replaced LogMeIn with Connectwise Control
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
August 22, 2022
CW review
- Easy to use interface
- Price is acceptable, average among providers
- Integrates with a number of solutions. Lots of customization available
- Support is top notch from service and sales
- Could not integrate with Xerox canada
- Sometimes sales was slow to respond
- Rmm tool is complicated
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
- lag free remote control of users computers
- communicating with users during remote control session
- file transfers during remote sessions
- the remote control task bar bugs out more than it should
- when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
- it does not scale well when more than 2 monitors are involved in a remote session
- Small download and CPU/Memory footprint makes ConnectWise Control stand out.
- You do NOT need to use the rest of the ConnectWise suite of products to use ConnectWise Control
- There are a lot of very smart options that make the program easy to use for IT, support professionals.
- Honestly, there's not much criticism I can throw at ConnectWise Control.
- They update their client a lot, so seeing that your client is out of date often can be off-putting... but a super minor issue because they're ACTUALLY updating things!
July 04, 2021
Affordable remote control software!
- Quick and robust connections
- Sharing of mic and camera with remote user
- Secure enough
- Updating the software isn't always smooth
- Hosted version--no recording option available
June 25, 2021
ConnectWise Control - is it wise to use?
- Faster than competition
- Remote control app was ahead of competition
- Ability to connect to unattended computers
- Ability to have more than 1 support user log into a computer at one time
- Training was difficult
- Software crashes
- Support take too long
May 03, 2021
Great tool for Supporting a remote workforce!
- Easy to use for end users
- Flexibility of connection type: CODE, Email, etc.
- Stable application, no issues after 6 years
- UI is a little outdated
- Provide automatic connection without user intervention
- Better branding options
April 26, 2021
Easy to use and reliable
- Remote support
- Speed of access
- Quality remote session
- UI
- Legacy contract support
April 16, 2021
ConnectWise Control Helps Our Business Succeed.
- Quick remote connections
- High uptime when connected to clients
- File movement from our machines to theirs
- Update the UI for an easier experience
- Give access to background command prompt once logged into the PC
- Easier monitor navigation
April 16, 2021
ConnectWise Control works really well for us.
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
April 16, 2021
A Great Solution for MSPs
- Image Quality
- Multiscreen Functionality
- Security/2-Factor Authentication
- Groups and Filtering
- File Transfer
- The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
- The security settings under account creation is a little old and counterintuitive.
- Support documentation seems like it could use more depth.
April 14, 2021
ConnectWise Application Review
- Share screen, files, chats between users
- Easy and automatics agent deployment
- Reconnection if the session reboot
- Assigned station to specific user
- Allow access to PC console session
- Secure access with 2 factors authentication
- Single pane of glass for administrative
- Agent backward version is not support
- Did not have single sign on to assign desktop
- User profile and Active Directory GPO imbedded would be nice
April 14, 2021
A Fast and Highly Reliable Remote Control Solution
- The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
- The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
- The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
- I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
- There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
April 14, 2021
ConnectWise Control is almost perfect
- Connects easily
- Low Internet speeds on both sides still allow great connection
- Secure Connection when working
- Multiple OS supported
- It doesn't appear to work with Chrome OS
- No iOS support
- No Android Support
April 14, 2021
ConnectWise Control Is Worth the Investment
- The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
- The responsiveness of the remote console is quick and helps in troubleshooting.
- Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
- No fuss - just works
- Easy access
- East setup of sessions
- Security
- I always seem to have an issue with upgrading - its not smooth. Eventually resolves itself
- Chrome client was reported in January. Only fixed in May - about 3,5 months! Really Connectwise?
April 24, 2020
ConnectWise Control is a great tool for remote support
- Provides reliable, secure connection to control remote computers.
- Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
- It's a very affordable solution for a small IT support business like mine.
- While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
April 16, 2020
ScreenConnect is number one
- Very easy to use compared to other packages
- Can be used on a variety of platforms
- Setup is very easy
- Just keep the costs down for users
March 04, 2020
ConnectWise Control is the best!
Score 10 out of 10
Vetted Review
Verified User
- Remote Control
- File Transfer
- Running remote commands
- n/a
February 11, 2020
ConnectWise Control Review
- Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
- Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
- I can see UAC prompts.
- Organizing connected machines is very easy.
- Removing decommissioned machines could be more intuitive.
- Settings per organizational unit would be good too. If they are there I still need to find them.
- The ability to choose different color schemes.
Score 1 out of 10
Vetted Review
Verified User
- Multiple uses (support, meetings, remote access)
- Support from developers has become very problematic and poor since they were acquired by ConnectWise.
- Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
December 09, 2019
Great software for great price.
- The feature to use a pencil is great.
- If my client has 2 screens I can see both.