Consilium UniDashboard

Consilium UniDashboard is a real-time monitoring tool designed specifically for Cisco Contact Center. According to the vendor, this solution is aimed at small to large enterprises, providing contact center managers, supervisors, customer service managers, operations managers, and professionals in the telecommunications industry with the ability to access critical data and analyze key performance indicators (KPIs) in real-time. With its customizable features and user-friendly interface, Consilium UniDashboard aims to empower users to make informed decisions and maintain operational control over their contact center operations.

Key Features

Access to critical data with ease: According to the vendor, Consilium UniDashboard provides meaningful and interactive dashboards for viewing and analyzing key performance indicators (KPIs) in real-time. It aims to allow users to identify areas of concern before they affect business outcomes.

Simplified navigation: The vendor claims that Consilium UniDashboard offers easy navigation through the application, enabling users to quickly access relevant information. It provides real-time access to the metrics and data that are deemed important for decision-making.

Customization for What is relevant: Consilium UniDashboard allows users to customize the desktop environment based on their unique needs, as per the vendor. It provides the ability to configure the display of metrics and data that are most relevant to the user.

User empowerment: The vendor states that Consilium UniDashboard empowers managers to make decisions based on real-time statistical information that is easy to comprehend. It offers a user-friendly interface that aims to enable business users to analyze and track key business metrics in real-time.

Operational Control: According to the vendor, Consilium UniDashboard aims to keep operational control at the fingertips of business users, increasing efficiency. It aims to enable users to have better control over their contact center operations.

Display the metrics that are most meaningful and relevant to you: Consilium UniDashboard aims to allow users to customize the display of metrics to focus on the ones that are most important to them, as per the vendor. It provides flexibility in choosing the metrics and data that are most relevant for analysis.

Ability to configure your own thresholds: The vendor claims that Consilium UniDashboard allows users to set their own thresholds for metrics and receive alerts when those thresholds are crossed. It provides the ability to customize the alerting system based on specific business requirements.

A unified view of all Contact Center KPIs at one glance: Consilium UniDashboard aims to provide a single dashboard view of all key performance indicators (KPIs) for the contact center, according to the vendor. It aims to enable users to easily monitor and track the performance of their contact center in real-time.

Customizable charts to display real-time data: Consilium UniDashboard allows users to customize charts and graphs to display real-time data in a visually appealing manner, as claimed by the vendor. It provides flexibility in visualizing data based on specific business needs.

Colour coded thresholds: According to the vendor, Consilium UniDashboard uses color coding to visually represent the status of metrics and thresholds. It aims to enable users to quickly identify areas that require attention based on the color-coded thresholds.