Constant Contact's customer service and support is hit or miss. Sometimes I would get great support, others the support was definitely lacking. Some of their support folks are incredibly nice and understanding, and others seem like they're constantly having a bad day.
Every single time I have a question or concern I call Constant Contact and they answer quickly and they always have the correct answers and get me where I need to be. They have outstanding customer support.
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
They didn't really have any formal customer service which was problematic. There were help FAQ’s and you could submit a support ticket. Other than that, there was no premium support and no way to get phone support.
Constant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. While it is most widely known for its email marketing capabilities, it also provides services pertaining to website management such as a website builder, ecommerce tools, and logo design assistance.