Constant Contact Reviews

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536 Ratings
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Score 7.6 out of 100

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Reviews (1-8 of 8)

Aubrey Gross | TrustRadius Reviewer
July 29, 2013

Email Marketing for SMBs

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
Constant Contact's customer service and support is hit or miss. Sometimes I would get great support, others the support was definitely lacking. Some of their support folks are incredibly nice and understanding, and others seem like they're constantly having a bad day.
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Anonymous | TrustRadius Reviewer
March 16, 2016

I love Constant Contact!!!

Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
Every single time I have a question or concern I call Constant Contact and they answer quickly and they always have the correct answers and get me where I need to be. They have outstanding customer support.
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Anonymous | TrustRadius Reviewer
November 26, 2013

100% Constant Contact Supporter!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
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Anonymous | TrustRadius Reviewer
March 01, 2013

Terrible UI.

Score 3 out of 10
Vetted Review
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Support Rating

3
They didn't really have any formal customer service which was problematic. There were help FAQ’s and you could submit a support ticket. Other than that, there was no premium support and no way to get phone support.
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Feature Scorecard Summary

WYSIWYG email editor (45)
8.5
Dynamic content (44)
8.0
Ability to test dynamic content (44)
8.1
Landing pages (31)
8.6
A/B testing (27)
8.8
Mobile optimization (46)
8.1
Email deliverability reporting (49)
8.9
List management (50)
8.8
Triggered drip sequences (24)
8.1
Dashboards (48)
8.1
Standard reports (49)
8.8
Custom reports (31)
8.5

About Constant Contact

Constant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. While it is most widely known for its email marketing capabilities, it also provides services pertaining to website management such as a website builder, ecommerce tools, and logo design assistance.

Key Email Marketing Features
  • Email templates
  • Marketing Automation
  • Facebook & Instagram ads
  • Google ads
  • Ecommerce integrations
  • Email campaign ideas
Categories:  Email Marketing

Constant Contact Integrations

RedHorse CRM, Zyprr Inc, Aurea List Manager (formerly Lyris LM)

Constant Contact Competitors

AWeber, iContact, JangoMail, Mailigen, Ontraport, Vertical Response, Makesbridge, Emma, Sendinblue, Boingnet, MailerLite, Acoustic Campaign (formerly IBM Watson Campaign Automation)

Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Constant Contact Technical Details

Operating Systems: Unspecified
Mobile Application:No