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Contactability

Score7 out of 10

1 Reviews and Ratings

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What is Contactability?

Contactability is a multi-channel marketing platform which automates the lead conversion process.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Contactability has to offer, as determined by TrustRadius' reviewers.
Based on 1 ratings of Contactability's features
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Top Performing Features

  • Custom objects

    Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

    Category average: 8.2

  • Social engagement

    The software can facilitate and track engagement with customers via social channels.

    Category average: 8

  • Compensation management

    The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

    Category average: 7.9

Areas for Improvement

  • Call center management

    This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

    Category average: 7.7

  • Case management

    This includes incident/ticket creation, routing, escalation, and resolution.

    Category average: 8.3

  • Help desk management

    This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

    Category average: 8

Reviews

What users are saying about Contactability.
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Contactability Review

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees employees)

Pros

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Cons

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Return on Investment

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.

Alternatives Considered

Insightly

Other Software Used

Chef, Jenkins, IBM Cloud PaaS (formerly IBM Bluemix - PaaS)