Skip to main content
TrustRadius
Contactability

Contactability

Overview

What is Contactability?

Contactability is a multi-channel marketing platform which automates the lead conversion process.

Read more
Recent Reviews
Read all reviews
Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $149 per month
Return to navigation

Product Details

What is Contactability?

Contactability Video

Introduction to Contactability

Contactability Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
February 01, 2018

Contactability Review

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We had a test group that piloted Contactability. Receiving live transfer calls reduces the amount of time we spend cold calling to get customers on the phone. Our sales people love it because the prospecting work is so much less with these calls. They get a qualified customer on the phone, and using the dashboard is simple. I like that the calls are recorded so I can listen to my teams conversations later for training.
Pros and Cons
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Likelihood to Recommend
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Contactability Feature Ratings
Sales Force Automation (9)
63.33333333333333%
6.3
Customer data management / contact management
60%
6.0
Workflow management
70%
7.0
Territory management
70%
7.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
60%
6.0
Contract management
50%
5.0
Quote & order management
60%
6.0
Interaction tracking
70%
7.0
Channel / partner relationship management
60%
6.0
Customer Service & Support (3)
43.33333333333333%
4.3
Case management
40%
4.0
Call center management
50%
5.0
Help desk management
40%
4.0
Marketing Automation (2)
60%
6.0
Lead management
60%
6.0
Email marketing
60%
6.0
CRM Project Management (3)
66.66666666666667%
6.7
Task management
60%
6.0
Billing and invoicing management
70%
7.0
Reporting
70%
7.0
CRM Reporting & Analytics (3)
63.33333333333333%
6.3
Forecasting
60%
6.0
Pipeline visualization
70%
7.0
Customizable reports
60%
6.0
Customization (3)
70%
7.0
Custom fields
70%
7.0
Custom objects
80%
8.0
Scripting environment
60%
6.0
Security (2)
65%
6.5
Role-based user permissions
60%
6.0
Single sign-on capability
70%
7.0
Social CRM (2)
70%
7.0
Social data
60%
6.0
Social engagement
80%
8.0
Integrations with 3rd-party Software (2)
70%
7.0
Marketing automation
60%
6.0
Compensation management
80%
8.0
Platform (1)
60%
6.0
Mobile access
60%
6.0
Return on Investment
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Alternatives Considered
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Other Software Used
Chef, Jenkins, IBM Cloud PaaS (formerly IBM Bluemix - PaaS)
Return to navigation