TrustRadius
Contactability is a multi-channel marketing platform which automates the lead conversion process.Contactability ReviewWe had a test group that piloted Contactability. Receiving live transfer calls reduces the amount of time we spend cold calling to get customers on the phone. Our sales people love it because the prospecting work is so much less with these calls. They get a qualified customer on the phone, and using the dashboard is simple. I like that the calls are recorded so I can listen to my teams conversations later for training.,The software reporting system is really clean and works well and they are good at sending you leads. Their customer service is also willing to work with you and they really tried to help me improve our ROI. Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.,Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number. The software training videos were confusing to non technical users. We encountered bugs with the use of Windows 10. Some of the futures were bugged.,7,We got our people to become more open minded in trying new software and exploring options for automation. Users got discouraged when the software did not work as it was supposed to and customer service was not there too help. Once used correctly, we did have a large increase in the number of new clients that our office handled.,Insightly,Chef, Jenkins, IBM Cloud PaaS (formerly IBM Bluemix - PaaS)
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Contactability
1 Ratings
Score 7.0 out of 101
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Contactability Reviews

Contactability
1 Ratings
Score 7.0 out of 101
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Claude Phan profile photo
February 01, 2018

"Contactability Review"

Score 7 out of 10
Vetted Review
Verified User
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We had a test group that piloted Contactability. Receiving live transfer calls reduces the amount of time we spend cold calling to get customers on the phone. Our sales people love it because the prospecting work is so much less with these calls. They get a qualified customer on the phone, and using the dashboard is simple. I like that the calls are recorded so I can listen to my teams conversations later for training.
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Read Claude Phan's full review

Contactability Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (1)
6
Workflow management (1)
7
Territory management (1)
7
Opportunity management (1)
7
Integration with email client (e.g., Outlook or Gmail) (1)
6
Contract management (1)
5
Quote & order management (1)
6
Interaction tracking (1)
7
Channel / partner relationship management (1)
6
Case management (1)
4
Call center management (1)
5
Help desk management (1)
4
Lead management (1)
6
Email marketing (1)
6
Task management (1)
6
Billing and invoicing management (1)
7
Reporting (1)
7
Forecasting (1)
6
Pipeline visualization (1)
7
Customizable reports (1)
6
Custom fields (1)
7
Custom objects (1)
8
Scripting environment (1)
6
Single sign-on capability (1)
7
Role-based user permissions (1)
6
Social data (1)
6
Social engagement (1)
8
Marketing automation (1)
6
Compensation management (1)
8
Mobile access (1)
6

About Contactability

Contactability is a multi-channel marketing platform which automates the lead conversion process.

Contactability Technical Details

Operating Systems: Unspecified
Mobile Application:No