ContactMonkey

Email Tracking: Many users have found the email tracking feature to be extremely beneficial, allowing them to see when, where, and how often someone opens their emails. This has been particularly useful in sales, helping users determine which prospects to focus on and which emails are critical to keep track of.

Simplicity and Usefulness: The software's simplicity and usefulness have been appreciated by many users. They find it easy to use and rely heavily on it for tracking their emails and determining the effectiveness of their sales campaigns.

Real-Time Updates: Users value the real-time updates provided by the software, as it allows them to stay updated on the status of their emails. Being able to sort emails by type also helps them organize their follow-ups more efficiently.

Cons:

1. Email Read Status Not Updating: Some users have reported that the sidebar showing email read status often fails to automatically update, leading to the assumption that emails haven't been read when they actually have. This requires users to manually click the refresh button on the sidebar to update the information.
2. Slowdown and Inaccurate Tracking in Outlook: Several users have mentioned that the product tends to slow down Microsoft Outlook when syncing with Office 365. They have also noted occasional over-reporting of email opens and issues with tracking certain emails, especially mass mail merges from Word.
3. Limited Support for Outlook: Users have expressed that the support for Outlook is not as robust as it is for Gmail. This has caused issues when referencing mail merges and scheduling outgoing mail merges for off-hours, making things difficult at times.