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ContactSpace is a productivity-focused platform that helps businesses manage multiple campaigns simultaneously and boost contact rates. …
Overview
What is contactSPACE?
contactSPACE is a cloud-based contact center software that provides an advanced set of tools for organizations needing to manage outbound, inbound and blended call campaigns. It's ideal for medium-sized businesses with teams ranging from 5-5000 agents. With customizable CallGuides, campaign creation...
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What is contactSPACE?
contactSPACE is a call center software offering from contactSPACE.
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What is contactSPACE?
contactSPACE is a cloud-based contact center software that provides an advanced set of tools for organizations needing to manage outbound, inbound and blended call campaigns. It's ideal for medium-sized businesses with teams ranging from 5-5000 agents. With customizable CallGuides, campaign creation features, and performance dashboards, users can create tailored sales processes for every interaction. The multichannel communication capabilities support phone conversations, email correspondences, SMS texts messaging and live chat in both inbound and outbound campaigns.
The interactive voice response system automates workflows while managing inbound calls or completing sales processes by promoting offers or upselling products. Live chat allows creating response templates for frequently asked questions while also handling up to six concurrent active chats per agent to provide customers the ability to communicate through their preferred channels. Automated confirmation emails/SMS messages are available with single-click actions as well. ContactSPACE supports team leaders' monitoring through real-time KPI (key performance indicators) dashboards along with the ability to listen to calls or interact with agents using whispering functionality when necessary
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ContactSpace is a productivity-focused platform that helps businesses manage multiple campaigns simultaneously and boost contact rates. Users have reported experiencing an increase in productivity and a decrease in agent complaints due to the software's ease of use, adaptability, and reliability. With the ability to provide real-time reporting and visibility on all aspects of campaigns and agents' performance, users can identify shortfalls and utilize data to its full potential.
One of the key benefits of ContactSpace is the availability of professional services and flexible support teams that have helped users reduce response times and increase flexibility. This eliminates the need for an IT department to configure or tweak initiatives, thus saving businesses time and resources. Moreover, ContactSpace has a simple pricing structure that flexes to accommodate changing environments, ensuring that the platform will never pass its used-by-date. The API connectors between ContactSpace and Salesforce are also reliable and improve real-time information management. Companies across various industries, including fundraising call centers, annual appeals, and multiple campaigns with thousands of data files, have benefitted from using ContactSpace.
Ease of Use: Several users have highlighted the ease of use provided by ContactSPACE, making it invaluable for their team. The system allows for handling multiple initiatives simultaneously and provides great oversight of agents' activity and output. Additionally, campaigns can be up and running within 10 minutes, as it is easy to set them up through the wizard.
Customization: Reviewers appreciated the agility of ContactSPACE that allows for easy customization of interfaces and campaigns. Clients can run tailored campaigns with customizable features in a short amount of time.
Functionality: Multiple reviewers felt that ContactSPACE is a great system in terms of functionality with an easy-to-use interface that is customizable and admin and caller-friendly. Moreover, every part of the system was considered so intuitive that it allowed creativity in setup.
Limited Reporting Functionality: Some users have expressed dissatisfaction with the reporting and dashboard functionalities of contactSPACE. They state that there is a huge scope for improvement, as the existing features are not sufficient to meet their needs. This has caused some frustration for data-driven users who require more customization options.
Time-Consuming Call Flow Set Up: Setting up call flows on contactSPACE can be time-consuming, especially for small teams where other tasks demand attention. This has been mentioned by several users who feel that it takes away from valuable productivity time.
Dashboard Refresh Rate: The refresh rate for the dashboard could be improved according to some reviews. Users have reported slow updates which they found frustrating when using the software in real-time situations such as monitoring campaigns or sales performance.